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1、Letter 1 Asking for CataloguesDear Sirs,We got your name and address from Bank of China, Lagos Branch, through whom we have learnt you are exporters of Chinese Textiles and Cotton Piece Goods. For your information, textiles are our main imports, but now we are especially interested in importing Prin
2、ted Shirting from your country. If you can assure us of workable prices, excellent quality and prompt delivery, we shall be able to deal in these goods on a substantial scale. Please send us by airmail catalogues, sample books and all necessary information regarding Printed Shirting, so as to acquai
3、nt us with the material and workmanship of your supplies. We are looking forward to your early reply. Yours faithfully,Letter 2 Making an EnquiryPlease be informed that one of our clients is in the market for peanuts. Could you quote us your rock-bottom prices for the same, with indication of date o
4、f shipment? We would like to stress that the peanuts enquired for are handpicked Shandong peanuts, 2001 crop and packed in new gunny bags of 100 kg each. Meanwhile, the goods should be surveyed by a certified public surveyor as to their quality and weight. Please airmail us the soonest possible your
5、 proforma invoice for 2,000 tons of the above commodity with prices on CFR Genoa basis, so that we could get our clients confirmation. Your prompt reply would be appreciated. Letter 3 An Enquiry for Arts & CraftsThrough the courtesy of Bank of China we are pleased to know you are one of the principa
6、l producers and exporters of arts and crafts in China. We are glad to tell you there is an urgent need for moderately priced gifts of salient oriental characteristics in Australia for the forthcoming 2000 Olympic Games in Sydney. We shall appreciate it if you will quote us your floor price for clois
7、onn cups and vases of different sizes at your earliest convenience. Quotations for other recommended Chinese arts and crafts appealing to tourists as gifts are also welcome. Provided the prices quoted are competitive, we should like to place large orders with you. As for payment, we will open irrevo
8、cable letter of credit in your favor for the total value right after orders have been confirmed by us. Your soonest reply will be much appreciated. Letter 4 Making a QuotationWe are in receipt of your letter of July 17, asking us to offer 10,000 metric tons of Superior White Sugar on FAS Shanghai ba
9、sis and appreciate very much your interest in our product.To comply with your request, we are quoting you as follows: 1. Commodity: Superior White Crystal Sugar. 2. Packing: To be packed in new gunny bag of 100 kgs. each. 3. Quantity: Ten Thousand (10,000) metric tons. 4. Price: at USD105.00 per met
10、ric ton, FAS Shanghai. 5. Payment: by 100% irrevocable and confirmed letter of credit in our favor available by draft at sight. 6. Shipment: October/November 1999.Please note that we have not much ready stock on hand. Therefore, it is imperative that, in order to enable us to effect early shipment,
11、your letter of credit should be opened in time if our price meets with your approval. We are awaiting your immediate reply. Letter 5 Making an OfferThank you for your letter of Nov. 21. We are pleased to make you a firm offer (as per attachment) for 250 L/Ts Steel Tubes at 620.00 per L/T CIF Lagos,
12、for shipment to be effected within two months after receipt of your order, and payment is to be made by sight L/C. This offer is subject to your reply reaching here within one week. As you are aware, there has been an active demand for Steel Tubes in the market. Therefore, it is impossible for us to
13、 keep this offer open too long for it will certainly result in increased price.We are expecting your early reply. Letter 6 Making a Counter-offerGentlemen: Re : Bitter Apricot Kernels 1999 CropWe are in receipt of your letter of August 14 offering us 60 metric tons of the captioned goods at RMB2,660
14、 per metric ton on the usual terms. To our regret, our buyers in Odense find your price much too high. Information indicates that some parcels of Turkish origin have been sold there at a level about ten percent lower than yours. We do not deny that the quality of Chinese Kernels is slightly better,
15、but the difference in price should, in no case, be as big as ten percent. To step up trade, we, on behalf of our buyers, counteroffer as follows ,subject to your reply being received here by August 26, our time: 60 metric tons Bitter Apricot kernels, 1999 Crop at RMB 2350 per metric ton on CIFC 2% O
16、dense with transshipment at Copenhagen, other term as per your letter dated 14/8/1999. As the market is declining, we recommend your immediate acceptance. Yours truly,Letter 7 Placing an OrderEnclosed please find our order No. AB3015, for Canvas Shoes in assorted sizes, colors and designs. We have d
17、ecided to accept the 8% discount you offered and terms of payment, viz. Documents against Payment, but would like these terms to be reviewed in the near future. Would you please send the shipping documents and your sight draft to Northminster Bank (City Branch) Deal Street, Birmingham B3 ISQ? If you
18、 do not have any of the listed items in stock, please do not send substitutes in their place. We would appreciate delivery within the next six weeks, and look forward to your acknowledgement. Enc. : Order form No. AB 3015Letter 8 Accepting D/P TermsWe are in receipt of your letter of August 22. Havi
19、ng studied your suggestion for payment by D/A for a trial order of 120 cartons Black Tea, we regret that we are unable to entertain your request. As our usual practices, payment is to be made by confirmed and irrevocable letter of credit. That is to say, at present, we cannot accept D/A terms in all
20、 transactions with our buyers abroad. However, in consideration of our friendly relations, we are, as an exceptional case, prepared to accept D/P sight terms. We sincerely hope that the above payment will be acceptable to you and trust you will appreciate our co-operation. We look forward to your ea
21、rly reply. Letter 9 Advising Establishment of L/CWe have received your letter of December 11 concerning your Sales Confirmation No. Y1656. In reply, we are pleased to tell you that we have today established with the National Bank the confirmed, irrevocable Letter of Credit No. 6783 in your favor for
22、 the amount of FRF 62,000 payable by sight draft accompanied by a full set of the shipping documents. As the season is drawing near, our buyers are in urgent need of the goods. Please arrange shipment of our order upon receipt of the L/C. We would like to stress that any delay in shipping our order
23、will involve us in no small difficulty. We hope you will let us know at your earliest convenience the name of the carrying vessel and its sailing date. Thank you. Letter 10 Asking for Amendment to L/CWe have today received L/C No. 2398 covering Order No. 6125. After checking we have found some discr
24、epancies. Please make the following amendments without the least possible delay: 1. Increase the amount of your L/C by $ 520. 2. Allow partial shipment and transshipment and delete the clause ”by direct steamer”3. Amend the quantity to read: 15,000 M/T (5% more or less at Sellers option). Please see
25、 to it that your amendments reach us by 30 October, otherwise shipment will be further delayed. Letter 11 Asking for Extension of L/CWe thank you for your Letter of Credit No.BC630 issued through the Commercial Bank covering 6,000 pieces of computers. In accordance with the stipulations of the L/C,
26、shipment should be effected not later than August 19, and transshipment is not allowed. However, owing to the workers strike here, there will be no direct steamer to your port until the end of August. Therefore, we have to request you to extend the date of shipment and the validity of the L/C to Sep
27、tember 30 and October 15 respectively. Since this is the urgent matter, please confirm the amendment by fax. Your compliance with our request will be highly appreciated.Letter 12 Asking for Insurance ArrangementRe: Our Order No.113, Your Sales Contract No. 90 Covering 400 Cases Pottery. We wish to r
28、efer you to our Order No.113 for 400 cases of pottery, from which you will see that this order was placed on CFR basis. As we now desire to have the shipment insured at your end, we shall be much pleased if you will kindly arrange to insure the same on our behalf against All Risks for 110% of the in
29、voice value, i.e. USD3300. We shall of course refund the premium to you upon receipt of your debit note or, if you like, you may draw on us at sight for the same.Letter 13 Reply to an Insurance ApplicationRe: Your Order No. 113, our Sales Contract No. 90 Covering 400 Cases Pottery. Thank you for you
30、r letter of June 30, requesting us to effect insurance on the captioned shipment for your account. We are pleased to confirm having covered the above shipment with the Peoples Insurance Co. of China against All Risks for USD3300. The policy will be sent to you in a day or two together with our debit
31、 note for the premium. For your information, this parcel will be shipped on s/s Fengqing, sailing on or about the 10th next month.Letter 14 Urging Shipment We are very anxious to know about the shipment of our order for 8,000 pieces Giant Bicycles. According to the terms of Contract No.FA44, the shi
32、pment is to be effected by April 15, 2001. However, up to now we have not received from you any information concerning this lot. We recall that we stated explicitly at the outset the importance of punctual execution of this order. As the selling season is rapidly approaching, we would ask you to arr
33、ange shipment as soon as possible, thus enabling the goods to catch the brisk demand at the start of the season. We are in urgent need of the goods. Please do make serious efforts to get the goods dispatched with the least possible delay. Otherwise, we shall be compelled to cancel this order.Letter
34、15 Shipping AdviceWe are pleased to advise you that the whisky you ordered was dispatched by M/S Sunlight today, which is due to arrive at Sydney on May 5. In spite of every care in packing, it sometimes may happen that a few barrels are broken in transit. Should there be any breakages or other caus
35、es of complaint, please do not hesitate to let us know. Further details, concerning the consignment including packing and shipping marks, are contained in our invoice No.218 enclosed in triplicate. In order to cover this shipment we have drawn on you a draft under L/C and negotiated it through The B
36、ank of China, Hong Kong with relative shipping documents.We trust that the goods will reach you in good condition and give you complete satisfaction.Letter 16 Advising Packing and Shipping MarksThank you for your letter dated May 2 inquiring about the packing and the shipping marks of the goods unde
37、r Contract No.P211, and are pleased to state as follows: All powders are wrapped in plastic bags and packed in tins, the lids of which are sealed with adhesive tape. Ten tins are packed in a wooden case, which is nailed, and secured by overall metal strapping. As regards shipping marks outside the w
38、ooden case, in addition to gross, net and tare weights, the wording Made In Japan is also stenciled. Should you have any special preference in this respect, please let us know and we shall meet your requirements to the best of our ability.We look forward to your reply soon.Letter 17 ComplaintRe: Ord
39、er No. U89The 100 coffee sets under the above order were delivered yesterday, but unfortunately 15 sets were badly damaged.The packages containing the coffee sets appeared to be in good condition, and we accepted and signed without question. We unpacked the coffee sets with great care and can only a
40、ssume that the damage should be due to careless handling prior to packing.We would ask you to replace all the 15 sets as soon as possible. Meanwhile, we have put the damaged sets aside in case you need them to support a claim on your suppliers.Letter 18 Reply to ComplaintWe are sorry to learn from y
41、our letter of the 5th July that some of the coffee sets under your Order No. U89 were damaged. Certainly we will replace them and in fact we have instructed our Beijing Branch to send them by parcel post.Please be assured that best efforts will be made to improve our handling to avoid further inconv
42、enience to any customer. It is not necessary for you to keep the damaged goods and they can be destroyed.Letter 19 Rejection of a ComplaintThank you for your letter of Feb. 2. I am afraid we cannot accept your claim that five cases of ceramics delivered to you as part of order No. FAWD900-35 were damaged.I have enclosed a photocopy of our delivery note which was signed by Mr. Gordon, your purchase manager, clearly noting that the delivery was made and the products were ingood condition.As you can appreciate, we do not feel we can take this matter any further on this occasion.8