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1、上海市职业资格鉴定企业人力资源管理人员（助理人力资源管理师）专业英语试卷1一、英汉互译（每题2分，共30分）1. Apprenticeship 2. Career support 3. Outsourcing 4. Database5. Employee empowerment 6. Goals 7. Human resource information system (HRIS)8. Job rotation 9. Learning organization 10. Psychological contract11. 薪资调查 12. 任务分析 13. 招募 14. 绩效管理 15. 工作丰
2、富化二、选词填空（每题2分，共20分）A.feedback B.benchmarking C.rewards D.Human resource management E.benefit F.on-the-job G. performance H.downsizing I. Direct cost J. output 1. refers to the practices and policies you need to carry out the people or personnel aspects of your management job.2. Labor turnover rates
3、provide a valuable means of the effectiveness of HR policies and practices in organizations.3. Labor turnover can be costly. of recruiting and training replacements should be considered.4. Business process re-engineering techniques are deployed as instruments for .5. Evaluations also fulfill the pur
4、pose of providing to employees on how the organization views their performance.6. The of the job analysis should be a training or learning specification.7. Coaching is a personal technique designed to develop individual skills, knowledge, and attitudes.8. Extrinsic include direct compensation, indir
5、ect compensation, and nonfinancial rewards.9. Flexible benefits allow employees to pick and choose from among a menu of options.10. Chinas economic reformers have used material incentives in order to stimulate .三、单项选择（每题2分，共20分）1. The process of helping redundant employees to find other work or star
6、t new careers is .A.replacement B.outplacement C.release D.downsizing2. focus the evaluators attention on those behaviors that are key in making the difference between executing a job effectively or ineffectively.A. The group order ranking B. Written essay C. The individual ranking D. Critical incid
7、ents3. The plan should include plans for attracting good candidates by ensuring that the organization will become an employer of choice.A. outplacement B. evaluation C. recruitment D.training4. Organizational and corporate plans indicate the direction in which the organization is going.A. goals B.re
8、source C.result D.process5. aims to broaden experience by moving people from job to job or department to department.A.Job analysis B. Job rotation C.Job satisfaction D.Job involvement6. .HR planning is .A. a technique that identifies the critical aspects of a jobB. the process of determining the hum
9、an resources required by the organization to achieve its strategic goalsC. the process of setting major organizational objectives and developing comprehensive plans to achieve these objectivesD. the process of determining the primary direction of the firm7. Career development programs benefit organi
10、zations in all of the following ways except .A.Giving managers more control over their subordinates B.Giving managers increased skill in managing their own careersC.Providing greater retention of valued employees D.Giving an increased understanding of the organization8. The area from which employers
11、 obtain certain types of workers is known as the .A. labor market B. region C. recruiting area D. supply region9. A set of standards of acceptable conduct and moral judgment is known as .A. morales B. ethics C. rules D. legislation10. Hiring someone outside the company to perform tasks that could be
12、 done internally is known as .A. outplacement B. contracting C. outsourcing D. employee leasing四、阅读理解（每题3分，共30分）（一）The context for obtaining the people required will be the labor markets in which the organization is operating which are:The internal labor market- the stocks and flows of people within
13、 the organization who can be promoted, trained, or re-deployed to meet future needs.The external labor marker- the external local, regional, national and international markets from which different sorts of people can be recruited. There are usually a number of markets, and the labor supply in these
14、markets may vary considerably. Likely shortages will need to be identified so that steps can be taken to deal with them, for example by developing a more attractive employment proposition.As part of the human resource planning process, an organization may have to formulate make or buy policy decisio
15、ns. A make policy means that organization prefers to recruit people at a junior level or as trainee, and rely mainly on promotion from within and training programs to meet future needs. A buy policy means that more reliance will be placed on recruiting from outside- bringing fresh blood into the org
16、anization. In practice, organizations tend to mix the two choices together to varying degrees, depending on the situation of the firm and the type of people involves. A highly entrepreneurial company operating in the turbulent conditions, or one which has just started up, will probably rely almost e
17、ntirely on external recruitment. When dealing with knowledge workers, there may be little choicethey tend to be much more mobile, and resourcing strategy may have to recognize that external recruitment will be the main source of supply. Management consultancies typically fall into this category. Fir
18、ms which can predict people requirements fairly and accurately may rely more on developing their own staff once they have been recruited.1. A make policy means that organization prefers to promote people from .A. regional labor market B. national labor market C. internal labor market D. internationa
19、l labor market2.According to the passge, management consultancies .A.are less mobile than people at a junior level B.should be recruited from external labor marketC.should be promoted from within the organization D.are not knowledge workers3. If a firm can predict people requirements fairly accurate
20、ly, it may not .A.develop their own staff B.formulate training programsC.promote people from within the organization D.rely more on recruiting from outside4. Make or buy policy decision is a part of .A.human resource planning B.training and development C.performance appraisal D.job analysis5.The bes
21、t title of this passage is .A.The organizational context of human resource planning B.Aims of human resource planningC.The labor market context for human resource planning D.Limitations of human resource planning（二）Wlaters (1983) identifies nine sources of information which help to identify training
22、 priorities. These are:Organizational goals and corporate plans which indicate the direction in which the organization is going and, therefore, major training priorities. Human resource and succession planning which provides information on future skill requirements and managem Personnel statistics o
23、n, for example, labor turnover, which highlight HR issues which might be addressed by training.ent training needs.Exit interviews which might suggest deficiencies in training arrangements.Consultation with senior managers which obtains opinions on training needs from key decision makers.Data on prod
24、uctivity, quality and performance which show where there are any gaps between expectations and results or negative trends, and therefore suggest training needs.Departmental layout changes which provide information about future developments and related training needs.Management requests for training
25、which set out perceived needs.Knowledge of financial plans which determine whether the funds will be available for training, and may encourage fresh approaches if resources are limited.Two other sources not directly mentioned by Walters are plans for introducing new technology or developing IT syste
26、ms, and marketing plans which indicate where new skills are required to market new products or services, use different selling techniques or operate in new territories.1.According to Wlaters, is (are) major training priorities.A. human resource and succession planning B. personnel statisticsC. exit
27、interviews D. organizational goals and corporate plans2. Human resource and succession planning provides information on .A. the direction in which the organization is going B. future skill requirements and management training needsC. deficiencies in training arrangements D. any gaps between expectat
28、ions and results or negative trends3. The following sources of information which help to identify training priorities are mentioned by Wlaters except .A. marketing plans B. departmental layout changesC. data on productivity, quality and performance D. consultation with senior managers4.According to
29、the passage, the following statements are true except .A. Departmental layout changes provide information about future developments and related training needs.B. Exit interviews highlight HR issues which might be addressed by training.C. Data on productivity, quality and performance show where there
30、 are any gaps between expectations and results or negative trends.D. Marketing plans indicate where new skills are required to market new products or services.5.The main topic about this passage is illustrating .A. sources of information which provide information on management training needsB. sourc
31、es of information of major training prioritiesC. sources of information which help to identify training prioritiesD. sources of information which provide information about future developments and related training needs.专业英语试卷2一、英汉互译（每题2分，共30分）1. Centralization 2. Assessment center 3. Cultural shock
32、4. Expatriate5. Hourly work 6. Internship programs 7. Job involvement 8. Management by objectives（MBO）9. Pay-policy line 10. Self-appraisal 11. 360度反馈 12. 甄选 13. 绩效评价14. 工作规范 15. 间接成本二、选词填空（每题2分，共20分）A. promotion B. job analysis C management D. Globalization E. job description F. Human resource plan
33、ning G. competence H. recruiting I. mediation J. assessment 1. International human resource management includes qualified personnel for overseas assignments.2. Rapid through an extensive staff ranking system is seen in one company as a very important motivational mechanism.3. refers to the tendency
34、of firms to extend their sales or manufacturing to new markets abroad.4. Developing a high-trust organization means creating trust between and employees.5. determines the human resources required by the organization to achieve its strategic goals.6. The provides information on the nature and functio
35、ns of the job.7. The halo effect or error is the tendency for an evaluator to let the of an individual on one trait influence his or her evaluation of that person on other traits.8. Training is concerned with fitting people to take on extra responsibilities, increasing all-round .9. A training or a
36、learning specification breaks down the broad duties contained in the into the detailed tasks that must be carried out.10. In case of labor disputes between the employer and laborers, the parties concerned can apply for or arbitration, bring the case to courts, or settle them through consultation.三、单
37、项选择（每题2分，共20分）1. The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as a A.job enlargement B.transfer C.promotion D.job rotation2. Key jobs have all of the following characteristics except .A. they are important to employees
38、and the organization B. they vary in terms of job requirementsC. they are used in salary surveys for wage determination D. they are likely to vary in job content over time3. A process that goes beyond TQM programs to a more comprehensive approach to process redesign is known as .A. job redesign B. p
39、rocess redesign C. reengineering D. rightsizing4. The job specification describes job requirements relative to .A. skill and physical outputs B. skill and physical demands C. age and physical demands D. experience and physical description5. When determining where training emphasis should be placed,
40、an examination of the goals, resources, and environment of the organization is known as .A.task analysis B.organization analysis C.resource analysis D.skills analysis6. The job evaluation system in which specific elements of the jobs to be evaluated are compared against similar elements of key jobs
41、within the organization is known as .A. the point method B. job ranking C. the comparison method D. the Hay profile method7. The final decision to hire an applicant usually belongs to .A. the HR recruiter B. the HR manager C. line management D. co-workers8. Determining what the content of a training
42、 program should be, based on a study of the job duties, is known as .A.organization analysis B.individual analysis C.job analysis D.task analysis9. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services
43、are known as . A. downsizing programs B. “headhunting” assistance programsC. outplacement assistance D. employee assistance programs(EAPs)10. Job form the basis for the administration of applicable employment tests.A. outlines B. specifications C. requirements D. details四、阅读理解（每题3分，共30分）（一）Multipers
44、on comparisons evaluate one individuals performance against one or more others. It is a relative rather than an absolute measuring device. The three most popular comparisons are group order ranking, individual ranking, and paired comparisons.The group order ranking requires the evaluator to place employees into a particular classification, such as top one-fifth or second one-fifth. This method is often used in recommending students to graduate schools. Evaluators are asked to ran