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1、旅游管理专业导游服务英语模块一：迎接服务课教学设计部门：旅游教学部姓名：王迎新一、管理信息课程名称导游服务英语制定时间2014-03课程代码所属院系旅游管理系制定人王迎新批准人姜义林二、基本信息学 分6课程类型B类学 时72先修课大学英语授课对象旅游管理专业后续课旅游英语三、参与人员姓名性别出生年月专业技术职务专业领域职业资格证书在教学设计中承担的任务企业专家在行业企业中所任职务王迎新女1972.3副教授专业英语考评员证知识目标、能力目标的确定张玲（兼）女1982.10旅游管理中级英文导游证教学项目的开发人力资源行政部经理授课时间授课班级P12旅游上课地点C815学习内容Greeting Gu
2、ests课时8 periods教学目标1. Master the basic language and skills necessary to ask for and give clarification;教师：王迎新序号172. Master the key sentences about Greeting Guests and words and expressions found in the exercises relevant to dialogues;3. Know how to write a letter of welcome speech;4. Know how to mak
3、e a sign about receiving guests5. Guess the meaning of unknown words in the super reading目标群体The students dont know how to ask for and respond clarification.教学环境Multi-media classroom教学方法Task-based teaching, discuss, perform and reading时间安排Teaching Procedure DesignTask I Listening & Speaking(2 period
4、s)Step I The Language for front desk (30minutes)A. Listen to Exercise 1 twice and fill in the missing words.B. Come up with a particular subject on which you voice your opinion or attitude, and expect others to ask for clarification about something that might be unclear to them. Try to use the langu
5、age you have just learned in Exercise 1.Step II background about group hotel (20 minutes)A. Go through the new words in the 1st conversation in Exercise 3 and listen to the conversation twice while filling in the missing wordsB. Answer the questions about the conversation by way of group discussion
6、or the traditional teacher- student interaction.Step III Divide the students into some groups to have a discussion on the topic given below.(40minutes)Life would be meaningless without misunderstandings.Task II Reading(4 periods)Step I Class Reports: ask some students to make speeches which are prep
7、ared in advance. They can do them individually or in group. (15minutes)Step II Deal with dialogue about making a reservation reception, bell service, information service, exchanging money, complaints and checking out (65minutes)Firstly , ask the students some questions as the starter： (10 minutes)1、
8、Do you know how to receive the tourist guests?2、If you are a guest, how to deal with some complaints? Give some examples of your own experience about misunderstanding.Secondly, choose one group of them to explain making a reservation： ( 40 minutes)1、One or two students lead reading the new words.2、T
9、he rest of them are in charge of reading, translating and explain the text one paragraph by one.3、If they make any mistakes or have some ignored, ask students in other groups to point out.4、Language Points1) Meeting and greeting tourists-Excuse me, but are you Mr. Brown from the United States?打扰一下,请
10、问布朗先 生是来自美国吗？-Excuse me, is your name Mr. Brown?请问您是不是布朗先生？- -Ah, Mr. Brown. You are just the person I wanted to see.布朗先生，您就是我要接的 人。-Nice/ good / pleased / happy to meet you.见到您很高兴!- -Did you have a pleasant flight?您旅途愉快吗？2) Introducing oneself-How do you do? My name is Gao Xia, and KII be your guid
11、e today as we travel around the city. Please feel free to ask me anything you want to know. 您好, 我口U高霞, 今天由我来带领大家游览这座城市，有什么问题请随时问我。-Excuse me. I dont think I know you. My name is Li Wen.打扰一下，我还不认识您， 我叫李文。- -Good morning. My name is Liu Zhen. Ill be accompanying you on your sightseeing tour today.早上好！
12、我叫刘真，今天将有我来陪同各位游览这座城市。-Im Su Tong, your guide. Its nice to have you all with us.我是你们的导游宋彤,彳艮高兴 认识各位。Thirdly, practice after learning front desk: (35 minutes)1. Ask them some questions about front desk and let them answer the questions voluntarily.1) What is greet guests mainly about?3) What is the d
13、uty of the local guide?4) What do you deal with when meeting some difficulties?5) How to greet the guest when the guest arrive?2. Ask them to do the Exercises 5 and 6 and show the answers to us in class.3. Choose some sentences in these two exercises for them to translate.Step IV Homework (15minutes
14、)Remember the new words and translate the sentences into English.Task III Role play (4 periods)Step I Class Reports: ask some students to make speeches which are prepared in advance. They can do them individually or in group. (45minutes)Step II Do other exercises to review. (80 minutes)1. Let studen
15、ts tell some groups words which easily cause misunderstanding.2. Then do Exercise 7 and 8:Ex. 7 Rewrite the following sentences after the model.Model:She did not ask him about it because she felt embarrassed.一She was too embarrassed to ask him about it.1. By the time I got home, I was too tired to d
16、o anything active.2. The two girls look too similar for people outside their family to tell them apart from each other.3. What in the world does mm stand for? The abbreviations that people use on the BBS are too confusing for me to understand.4. Because of TV, most people have become too lazy to mak
17、e the effort to go to the cinema.5. Ann made a serious mistake yesterday because the test gave her too little time to decide on the correct choice.Step III Practical Writing (55 minutes)制作接机牌北京中旅China Travel Service明天去机场接机,航班号：C A 1 5 1 ,团队来自 力口拿大 Canada Maple Travel Agency,领队 John Smith,请做好接机牌。Welc
18、ome John Smith of Canada Maple Travel AgencyFlight:： CA151Toronto -一BeijingReception of CTS BeijingPractice: Please write a sign board according to the Chinese tips.山东旅游公司去机场接团，团队号BY20110221,领队Bunk Hilton,洛杉矶直飞北 京的航班CA 423,上午11点降落，请制作接站牌。Jennifer LewisStep IV Homework: Ask students to prepare a dial
19、ogue about greeting guests.Task IV Practice(6 periods)Step I Class Reports: ask some students to make speeches which are prepared in advance. They can do them individually or in group. (70minutes)Step II Perform dialogues in two (120 minutes)Firstly , ask the students some questions as the starter：
20、(40 minutes)1. Whats so mysterious about the English language?2. Why do we have words that are spelled the same, but are pronounced differently and have different meanings?Secondly, choose one group of them to explain some key sentences： ( 80 minutes)1. One or two students lead reading the new words
21、.2. The rest of them are in charge of reading, translating and explain the text one paragraph by one.3. If they make any mistakes or have some ignored, ask students in other groups to point out.4、Language Points1. Remember the new words作业2. Practice writing.Most students like this teaching style, thinking they can master more教学反馈knowledge by trying to Hnish the tasks by themselves. But sometimes they think teachers should point out the important points for them and give them detailed explanations.