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1、VPS module reference material VPS培训材料模块培训材料模块Goal oriented teams以目标为导向的以目标为导向的团队团队Issue 1VPS AcademyVolvo Production System Principles沃尔沃生产体系沃尔沃生产体系原则原则An organisation where we continuously improve quality,delivery and productivity,in everything we do 我们所做的一切是通过一个组织来持续的改进提高质量，交货期和劳动生产率。Vision 愿景愿景沃尔
2、沃之道生产流程稳定团队合作制造质量持续改进准时化生产客户Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-092(79)Objective and content of this module本本次培训的目标和内容次培训的目标和内容Objective 目标目标To create an understanding of：How to achieve alignment of goal throughout the whole organisation怎么在整个组织中实现一致的目标How to em
3、power the team members to improve performance and deliver on results怎么使团队成员更好的改善业绩并实现目标How to give prerequisites for the teams to react and act when needed 在需要的时候为团队运转提供必备条件Content内容内容 Introduction and overview 介绍和序论 Strategic planning 战略规划 Tactic planning and deployment 策略计划和部署To define goals on te
4、am level 依据小组水平设定目标Deployment to individual level 依据个体水平部署Implementation of plan and regular review 计划执行与日常回顾Operative level daily review system 实施标准-日常回顾系统Templates and links 模块和链接Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-093(79)Content 内容内容Introduction and overview
5、 介绍和序论介绍和序论Strategic planning 战略规划Tactic planning and deployment 策略规划与部署Implementation of plan and regular review计划执行与日常回顾Operative level daily review system实施标准日常回顾体系Templates and links 模块与链接Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-094(79)“Cooperation means working
6、 openly and effectively together with others,and this is the foundation of our teamwork.合作意味着同其他人一起公开、高效的工作，这是我们团队合作的基础。We are convinced that the total capability of a team is greater than the sum of the capabilities of its individuals.Working together offers a superior way to develop new methods an
7、d solutions.”我们相信团结的力量远大于个人的力量。一起工作提供了制定新方法和解决方案的方式。(The Volvo Way,page 26)Goal oriented teams以目标为导向的团队以目标为导向的团队Set,visualize and follow up on goals and drive activities and improvements to fulfil them设置、可视化和实现目标的后续行动和积极行动来履行这些改进Cross functional work部门间协作部门间协作Ensure utilization of the organizations
8、full potential保证所有机构潜能得到充分发掘Organizational design机构设置机构设置Set the right structure for good teamwork为好的团队设置正确的组织机构Visualization可视化管理可视化管理Create awareness and transparency for everyone about status problems and need for actions创建意识和问题现状对每个人透明，及需要采取的行动Teamwork means creating a sound organization where a
9、ll employees are involved in the improvement process contributing to achievement of our goals and strategic objectives.This is where everyones experience,knowledge and creativity is put in play.团队协作是指通过有效的组织，使团队中的每一个成员都能够参与到不断改进的项目中，以达到我们共同的目标和战略规划。为每一个人提供尽情展露经验，学识和创新性的舞台Teamwork overview团队协作序论团队协作序
10、论Organizational design机构设置机构设置Cross functional work部门间协作部门间协作Goal oriented teams以目标为导向以目标为导向的团队的团队Visualization可视化管理可视化管理Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-095(79)Goal oriented teams 以目标为导向的团队以目标为导向的团队Cross functional work 团队协作Organizational design 组织机构Visuali
11、zation 可视化 Goal oriented teams,on all levels in the organisation,are the foundation on working with operational as well as development goals 目标导向的团队，在组织的所有层次上，是工作业务以及发展目标的基础The teams goals are visualized and followed up on a regular basis.To secure team performance,development plans including goals
12、are also set and followed up on individual level使该小组的目标可视化和后续行动在常规基础上。为了确保团队业绩，在个人层面上也要设定发展计划和目标Within the teams actions and improvements are decided on how to reach the goals 在团队的行动和改进中决定如何实现目标How does Goal oriented teams fit in VPS?以目标为导向的团队怎样才适合以目标为导向的团队怎样才适合VPS系统？系统？Volvo Production System Acade
13、myGoal oriented teamsVPS-1101,issue 1,2008-09-096(79)“Overall business objectives are formulated through the strategic dialogue that takes place every year between the Group Executive Committee and the management teams of the various business areas and units.The strategic objectives are then broken
14、down and adapted to departments,teams and individuals.“几乎所有的生产目标都是经过战略讨论后形成的，该战略讨论每年在管理层和下属管理者内部举行。然后战略目标被分解细化以适应各部门，团队和个人This is a process in which everyone participates in setting objectives based on our knowledge and experience.This process should result in strong responsibility for achieving obj
15、ectives and fulfilling commitments,and deeper understanding of how each of us can contribute to success.”这是基于学识和经验人人参与设定目标的流程。该流程应该产生实现目标和履行承诺的强烈责任感，并使我们每个人深刻理解怎样为成功努力(The Volvo Way,page 22)About involving everyone.关于关于全员参与全员参与Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-0
16、9-097(79)An organisation机构机构Supplier供应商Customer客户客户Supplier供应商供应商Customer客户Goal oriented team以目标为导向的团队Mission任务任务Vision愿景愿景Wanted position目标目标Strategic objectives战略目标BA/BUPlant移植移植Function/Department功能设计功能设计Volvo Group沃尔沃团队沃尔沃团队MissionVisionWanted positionStrategic objectivesMissionVisionWanted posi
17、tionKPIs,goals andmeasurementMissionVisionWanted positionKPIs,goals andmeasurementA Goal oriented team以目标为导向的以目标为导向的团队团队Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-098(79)What is a Goal oriented team?什么是以目标为导向的团队？什么是以目标为导向的团队？A goal oriented team is typically a well de
18、fined functional team within a unit,but it can also be a cross-functional team(fixed or temporary)that has a clear assignment to work with.These teams can exist on all levels of the unit 全球化团队是典型的确定的功能性组织，但是也可以包含有确切任务的协作团队（固定的或暂时的）。这些小团队可以存在于所有的组织层面A goal oriented team have a clear understanding of
19、their common area of responsibility,and there are clearly defined goals within their area.Through a structured cascading process,their goals are consistently linked to the business objectives 全球化团队有对职责范围清晰的理解和目标定位。通过结构层次流程，使他们的目标能够与商业目标一致There is a stable,regular process to monitor and track the tea
20、ms performance,and the team have a clearly stated responsibility and authority to drive improvements towards fulfilment of their goals 有稳定规范的程序监测和跟踪团队的业绩，团队有清晰明确的责任和权利，推动改善直到达成目标To secure the teams performance,needs and expectations are communicated and individual development plans are agreed upon,i
21、ncluding performance objectives and development goals 确保团队的业绩，需求和期望与个人发展计划相一致，包括业绩目标和发展目标 Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-099(79)Why is this important?为什么它很为什么它很重要重要？This way of organizing the work helps to generate alignment of goals and ownership of perfo
22、rmance at each level of the unit 这种工作组织形式，可以产生一致的目标和规范所有层面组织的行为 Monitoring and tracking performance,together with increased ownership,helps ensuring necessary performance and provide prerequisites for improvement actions both long-term and short-term-监测和跟踪业绩，保证必要业绩和必备条件以不断改进运作，不管是长期上还是短期上Volvo Produ
23、ction System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0910(79)The teams goals can be both operational(business)goals or development goals.团队目标包括可行（商业）目标或发展目标Input for goal setting can be cascaded top down from management(often step by step down through the organization).Here the degree of
24、freedom for teamto set goal and goal levels vary a lot,depending on maturity of the organization and the cascading process.目标的设定可以是从高层管理得出。这里团队设定目标的自由度是根据机构的成熟度和所处流程位置决定的It can also be input where team autonomously set goals based on a set direction.Important input to the teams goals can also come f
25、rom internal customers and suppliers.目标的设定也可以由团队根据既定方向自动设定。重要的目标设定也可以源于国内客户和供应商In general,the larger the degree of involvement by the team in the goal setting process,the larger the ownership and empowerment of the people in the team.一般，参与目标设定流程的程度越深，获得的自主权越多When goals are set,the team use concrete
26、plans and actions to drive the work towards the goals.By measuring,visualizing and following up/reviewing the performance against the goals in a regular and structured way(daily,weekly,monthly),the team will get a good overview of the actual situation and see when there is need for improvements or c
27、orrective actions.目标设定后，团队利用具体的计划和行动进行工作。通过测量，可视化管理和深入调查/复查业绩，综观具体的形势做适当调整、改进The team has a well established way of working with improvements or corrective actions,by setting new development goals and using action plans.新确定的目标和行动计划，可以使改进工作更稳定In addition to this,individual performance reviews are mad
28、e to support the teams efforts and the development of people。另外，个人的业绩回顾被用来以支持团队和发展个人个人How does a well developed Goal oriented team work?Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0911(79)Policy Deployment is a step-by-step planning,implementation,and review process.It
29、s for managing change in critical business processes and allows a company to prioritize what really matters by aligning everyones efforts behind common goals 决策部署是具体计划,推行和复查流程。它是为了临界行业的管理变革提出的，它要求公司通过每个人的存在的真正的问题矫正整体目标。Policy deployment is a translation of the Japanese term”Hoshin Kanri”,and this is
30、 an essential part of Goal oriented teams.This is where strategies and overall key performance indicators are cascaded to the teams决策部署计划是有日本术语“Hoshin Kanri翻译而来，它是以目标导向团体的精华部分，也是那部分战略和关键业绩需要体指示团队中的各个层面“Hoshin”can be broken into two parts.“Ho”means direction,while“shin”means needle,so taken together,
31、hoshin could be translated as“direction needle,”that is,a compass.As used in business,it means strategic direction or leadership vision;in other words,policy.“Kanri”can also be broken into two parts.“Kan”means control or steering,and“ri”can be translated as reason or logic.Taken altogether,hoshin ka
32、nri means management and control(deployment)of the companys directionHoshin可以分成两部分。Ho表示方向，shin表示针，然后和在一起，hoshin可以翻译成direction needle,就是一个指南针，在商业中，它表示战略方向或者是领导目标，换个词说就是决策。Kanri也可以分成两部分，Kan表示控制或者是领导，ri可以翻译成理智或者是逻辑。和在一起，hoshin kanri表示管理和控制（变更）公司的发展方向The cascading process-Policy Deployment(Hoshin Kanri)
33、细化的细化的流程流程-方针方针部署部署Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0912(79)Main steps in the Policy Deployment(Hoshin Kanri)Process方针部署进程的主要步骤方针部署进程的主要步骤Strategic planning战略规划战略规划Tactical planning and deployment of plan筹划和完善方案筹划和完善方案(Catchball)Implementation of plan and re
34、gular review推行计划和定期回顾推行计划和定期回顾Annual review年度回顾年度回顾Determine the Organizations present situation 确定组织的现实状况Develop the desired“Future State”(Vision)形成所渴望的“未来状态”（可视性）Prioritize and select“Vision Element”for Breakthrough(Strategic Focus)为突破而排序并选定“可视因素”Create plans to improve the vision element 制定计划来改善可
35、视因素Deploy/Cascade the plan 展开/细分 计划Execute the plan-create activities and actions执行计划-创建活动行动Check progress and take action on deviations 检查里程并对偏差采取行动Improve planning 改善计划Process and create next years plan 制定并形成下年的计划Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0913(79)Po
36、licy Deployment is a system of nested（一组）（一组）PDCA(improvement)cyclesStrategic planning战略规划Tactic planning and deployment of plan筹划和完善方案(Catchball)Implementation of plan and regular review推行计划和定期回顾Annual review年度回顾Plan计划计划Do做做Check检查检查Act行动行动PlanDoCheckAct Strategic level战略水平(Annual每年)Tactic level 策略
37、水平(Weekly/Monthly每周/月)Operative level 实施水平(Daily每天)Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0914(79)Content 内容内容Introduction and overview 介绍和序论Strategic planning 战略规划战略规划Tactic planning and deployment 策略规划与部署Implementation of plan and regular review计划执行与日常回顾Operativ
38、e level daily review system实施标准日常回顾体系Templates and links 模块与链接Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0915(79)3.1 3.1 2007-20092007-2009Wanted position 20092009年预期目标年预期目标Wanted position 20122012年预期目标年预期目标2007 3.1 3.1 2010-20122010-2012 3.1 3.1 2013-20152013-2015Wan
39、ted position 20152015年预期目标年预期目标Vision Vision 2015201520152015愿景愿景愿景愿景200720082009201020112012201320142015Volvo group Strategic Objectives,summarized in the”3.1”document,is set for 3 years intervals沃尔沃团队战略目标，3.1文件缩略图显示了未来三年的规划Business Plan 2009-2011 Business Plan 2008-2010Business Plan 2007-2009The B
40、usiness Plan process is a yearly process,based on Challenge letters生产计划程序是富有挑战性的年度程序Leif JohanssonsOperative Vision Key elements in setting Volvo Group Strategic Direction确确定沃尔沃战略方向的关键要素定沃尔沃战略方向的关键要素Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0916(79)Volvo Group NAP St
41、rategic Objectives 3.18沃尔沃团队NAP战略目标Goals/Action plans on Team level团队层面的目标和行动PBP Personal business planPBP个人生产计划Managers and employees to identify individual contribution经理和员工确定个人贡献Strategy&Action planRegions/commodities/departments策略和行动计划 区域/商品/部门Volvo Group Strategic Objectives 3.1沃尔沃团队战略目标(Exampl
42、e)Main focus in this module!主要关注模块Volvo Group Strategy Breakdown and Cascading Process沃尔沃团队战略的沃尔沃团队战略的分解分解和和细化细化流程流程Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0917(79)Future State-AnOperative Vision未来状态-有效愿景Volvo Group Strategic Objectives 3.1-3.xProduct Cycle Managem
43、entProfitable GrowthOperationalExcellenceMission任务任务Vision愿景愿景The Volvo Way沃尔沃之道沃尔沃之道Corporate Values合作价值合作价值Wanted Position预定目标预定目标Group Financial Objectives财务目标财务目标&+=Develop a clear picture of the future state对未来状态形成清晰的构思图对未来状态形成清晰的构思图 Our strategies,policies and objectives sets the overall direc
44、tion我们的战略、策略和目标构成全部的方向Based on this,local management looks into the future and describes how this looks like from their perspective基于此，各地区管理者洞察理解未来 which sets the basis for the formulation of an inspiring operative vision为激励一系列有效愿景打好基础Volvo Production System AcademyGoal oriented teamsVPS-1101,issue
45、1,2008-09-0918(79)Operative Vision How it looks like when we are there有效愿景有效愿景-当我们达到后该怎么样当我们达到后该怎么样An Operative Vision should cover both the objective and the subjective perspective有效愿景应包括客观目标和主观有效愿景应包括客观目标和主观愿望愿望Subjective主观愿望主观愿望 Attitudes and values态度和价值取向 Feelings and reactions感觉和反应 Communicatio
46、n沟通 Commitment组织 Cooperation协作 Culture文化 Objective客观目标客观目标 Strategies,goals&measurements 战略，目标和测量 Tools and techniques 工具和技术 Decisions and action plans 决策和行动计划 Roles and organisational structure 角色和组织架构Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0919(79)Now现在2-3 years2
47、-3年后?Leaders with a clear vision of the future,ready to take the lead with help of all employees competence and experience,the“local expertise”有清晰未来愿景的领导可以引导员工胜任工作，形成具体的专业的知识Future State-An Operative Vision未来状态-一个有效愿景A clear picture of the future state leads the way未来状态清晰图领引前进道路未来状态清晰图领引前进道路Volvo Pr
48、oduction System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0920(79)Example of an Operative Vision summary-from the Volvo Powertrain Foundry in Skvde简略有效愿景的例子简略有效愿景的例子-沃尔沃动力火车沃尔沃动力火车厂厂Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0921(79)Now现在2-3 years2-3年?Future
49、state未来状态Strategic Focus战略焦点战略焦点6-12 months6-12个月Shows direction on short term,the first logical step,towards the Operative Vision 显示短期方向，逻辑上的第一步，导向有效愿景Makes focusing of forces possible,by showing everyone whats most important right now 保持焦点的关键是让每一个人知道现在最重要的是什么Select“Vision Element”for Breakthrough-
50、A Strategic Focus选择愿景元素作为突破口选择愿景元素作为突破口-战略焦点战略焦点Volvo Production System AcademyGoal oriented teamsVPS-1101,issue 1,2008-09-0922(79)Example of Strategic Reasoning and Strategic Focus summary-from Volvo Powertrain Foundry in Skvde战略原因和战略焦点简略案例战略原因和战略焦点简略案例Volvo Production System AcademyGoal oriented t