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1、Managing Quality: Integrating the Supply Chain, 6e (Foster)Chapter 13 Six Sigma Management and Lean Tools1) The aspect of Six Sigma that has made it popular with CEOs is.A) its similarity to continuous improvement programsB) its repackaging of quality tools and philosophiesC) its organization into d
2、ifferent levelsD) the contingency perspectiveE) its cost-reduction orientationAnswer: EDiff: 1Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.1 Explain how to organize Six Sigma in a firm.AACSB
3、: Application of KnowledgeType: Concept2) Some quality practitioners are uncomfortable with Six Sigmas results orientation becauseA) it violates several of Demings pointsB) quality is inherently unfocusedC) results are impossible to measureD) the practice was developed in a different cultureE) the p
4、rogram is relatively new and does not have proven resultsAnswer: ADiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.1 Explain how to organize Six Sigma in a firm.AACSB: Application of Know
5、ledgeType: Concept3) The Six in Six Sigma refers to the.A) number of standard deviations from a specification limit to the mean of a highly capable processB) number of means from a specification limit to the standard deviation of a highly capable processC) number of variances from a specification li
6、mit to the mean of a highly capable processD) number of means from a specification limit to the variances of a highly capable processE) number of means from zero of a highly capable processAnswer: ADiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies su
7、ch as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.1 Explain how to organize Six Sigma in a firm.31) Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the stage of the DMAIC process.A) defineB) measureC) analyze
8、D) improveE) controlAnswer: ADiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept32) The ef
9、ficacy of a business case is checked using the mnemonic RUMBA. The M in RUMBA stands for.A) methodsB) materialsC) motivationD) measurableE) manpowerAnswer: DDiff: 1Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, a
10、nd Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept33) Two important measures that are monitored in the process map are.A) payback period and ROIB) risk and returnC) defects per unit (DPU) and defects per million opportunities (DPMO)
11、D) breakeven point and payback periodE) contribution margin and breakeven pointAnswer: CDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC pro
12、cess.AACSB: Application of KnowledgeType: Concept34) Process FMEA, process capability assessments, basic statistics, and decision making are the tools used in the phase of the DMAIC process.A) defineB) measureC) analyzeD) improveE) controlAnswer: BDiff: 2Learning Outcome: Describe the advantages and
13、 disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept35) What are the two major steps in the measure phase?A) selecting process outcomes and map
14、ping non value added activitiesB) selecting process outcomes and verifying measurementsC) understanding the process and mapping non value added activitiesD) understanding the process and verifying measurementsE) mapping non value added activities and verifying measurementsAnswer: BDiff: 2Learning Ou
15、tcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept36)is used to determine if measurements are consistent.A)
16、 Matrix synchronization analysisB) Multiple systems analoguesC) Maximal system adjustmentD) Minimal system adjustmentE) Measurement system analysisAnswer: EDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, an
17、d Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept37) FMEA is used to.A) check the efficacy of a business caseB) identify ways a process or product can fail to meet critical customer requirementsC) determine the accuracy and precisio
18、n of your measurementsD) identify inputs (Xs) and outputs (Ks) from a project you have mapped and are desiring to pursueE) identify non value added activitiesAnswer: BDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constrain
19、ts, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept38) Graphical data analysis, hypothesis tests, and process modeling and simulation are the tools used in the phase of the DMAIC process.A) defineB) measureC) analyzeD) impr
20、oveE) controlAnswer: CDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept39) Which step in
21、 the analyze phase of DMAIC involves determining what characteristics of the process need to be changed to achieve improvement?A) analyze sources of variabilityB) improvement projectionC) independent variable identificationD) performance objectives definitionE) return to controlAnswer: DDiff: 2Learn
22、ing Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept40) The goal of the step is to use visual and stati
23、stical tools to better understand therelationships between dependent and independent variables.A) defining objectivesB) identifying XsC) analyzing sources of variationD) gauge R&RE) Pareto analysisAnswer: CDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strat
24、egies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept41) Hypothesis tests, design of experiments, simulation, and piloting and testing are the tools used in the stage of the DMAIC proces
25、s.A) defineB) measureC) analyzeD) improveE) controlAnswer: DDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of K
26、nowledgeType: Concept42) Offline experimentation is performed during the phase.A) controlB) improveC) analysisD) identificationE) variationAnswer: BDiff: 1Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six Si
27、gmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept43) Solution selection, solution implementation, control charts, and best practices are the tools used in the stage of the DMAIC process.A) defineB) measureC) analyzeD) improveE) controlAnswe
28、r: EDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept44) DMAIC is very similar to Deming
29、s PDCA cycle.Answer: TRUEDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept45) Evaluating
30、 the efficacy of a business case can be accomplished by asking if the case is reliable, understandable, meaningful, buyable, and accomplishable. Answer: FALSEDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT,
31、and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept46) Pareto analysis of internal and external costs is a tool utilized during the analyze phase of DMAIC. Answer: FALSEDiff: 2Learning Outcome: Describe the advantages and disadvanta
32、ges of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept47) The measure phase involves two major steps, selecting process outcomes and verifying measurements.
33、Answer: TRUEDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept48) The goal with a process
34、 map is to identify value-added activities.Answer: FALSEDiff: 3Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of Knowl
35、edgeType: Concept49) A measurement systems analysis (MSA) is used to determine if measurements are consistent. Answer: TRUE Diff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish
36、the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept50) The analyze phase of a Six Sigma project is used to select an appropriate project for improvement.Answer: FALSEDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies
37、such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept51) When defining objectives in the analyze phase, you are attempting to determine what characteristics of the process need to be changed t
38、o achieve improvement.Answer: TRUEDiff: 3Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept52) B
39、riefly define each of the steps in the DMAIC process.Answer: Define: Define the project goals and customer (internal and external) deliverables Measure: Measure the process to determine cunent performance Analyze: Analyze and determine the root cause(s) of the defects Improve: Improve the process by
40、 eliminating defects Control: Control future process performanceDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application
41、of KnowledgeType: Concept53) Describe the design phase of the DMAIC process. What are the four parts of the design phase?Answer: In the define phase, projects are identified and selected. Project selection is performed under the direction and with the participation of the champion. Also involved in
42、selection are master black belts and black or green belts. We discuss this in four phases:1. Developing the business case2. Project evaluation3. Pareto analysis4. Project definitionDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theor
43、y of Constraints, JIT, and Six SigmaLO: 13.2 Distinguish the different steps in the DMAIC process.AACSB: Application of KnowledgeType: Concept54) A project risk assessment is a method for evaluating a potential project.Answer: TRUEDiff: 2Learning Outcome: Describe the advantages and disadvantages of
44、 various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.3 Use a Six Sigma project risk and return analysis to evaluate possible Six Sigma projects.AACSB: Application of KnowledgeType: Concept55) A project with a 65% risk factor and a 40% return factor is consider
45、ed to be low-hanging fruit on the project risk and return matrix.Answer: FALSEDiff: 2Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.3 Use a Six Sigma project risk and return analysis to evalua
46、te possible Six Sigma projects.AACSB: Application of KnowledgeType: Application56) The is used to identify inputs (Xs) and outputs (Ks) from a project that has beenmapped and is desired to be pursued.A) X.Y scatter plotsB) XY differentiation methodC) X.Y covariance analysisD) XY matrixE) XY nonlinea
47、rity analysisAnswer: DDiff: 1Learning Outcome: Describe the advantages and disadvantages of various production strategies such as lean, Theory of Constraints, JIT, and Six SigmaLO: 13.4 Implement an XY matrix to identify important inputs and outputs to a process.AACSB: Application of KnowledgeType: Concept57) The XY matrix identifies from a project you have mapped.A) inputs and outputsB) customers and suppliersC) high and low quality processesD) waste and gainE) expenditures and savingsAnswer: ADiff: 1Learning Outcome: Describe the advantages and disadvantages of various produ