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1、酒店常用英语汇总English for Front Office Dept.前厅部常用英语1 Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好！2、 Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。3、 How may I help you ?请问有什么可以帮到您？4、 May I know your name ,please ?请问贵姓？5、 Do you have a reservation with us?请问您预订了房间了吗？6、 I 11 check
2、our room availability我来查一下是否有空房间。7、Just a moment , Please请稍等8、 r m sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。9、 We have standard rooms, single rooms, Garden suite and presidential suite. 我们有标间、单人间、花园套房及总统套房。10 How long do you plan to stay?请问您预计住几天？11 May I see your pass
3、port ?我能看一下您的护照吗？12 Your room charge for one night is RMB*, sir/madam.先生/女士，您一晚的房费是*元The room charge is include two breakfast.房价包含两份早餐。13、 please pay RMB300 as deposit请支付300元作为押金。15 How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service
4、, please dial8800.如果您需要客房送餐，请拨8800.17 We hope you enjoyed your stay .希望您在这儿住的愉快。18、May I have your room key , please ?请把房卡给我好吗？19、 Just a moment ,please 11 draw up your bill for you。请等一下，我帮你您结算账单20 May I take a print of the card , please?请让我划印一下您的信用卡，好吗？21、 Could you please sign here ,please ?夫人。我能为
5、您做些什么？87. I5 m looking for a man whose name is John.我在寻找一位男士，他的名字叫约翰。88. Could you tell me his room number, please?请问他的房间号码是多少？89. I suppose it is 735.我想他的房间号码是735号。90. By the way, please show me where the lift is?顺便请指点我电梯在什么地方？91. I need some information about touring Hangzhou.我想了解关于游览杭州的情况。92. The
6、re are two trains going to Hangzhou every morning, No. 49 and No. 79.每天早晨有两列火车到杭州，49次列车和79次列车。93. What time does this train leave?这列火车什么时间发车？94. Could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票？95. r m looking for a friend, Mr. Brown. Could you tell me if he is in the hotel?我在找一位朋友，布朗
7、先生。你能告诉我他是住在这个饭店吗？96. Just a minute, please. I 11 see if he is registered.请稍等片刻，我看看他是否登记了。97. They are in suite 705. Let me phone him他们住在705号套房，我来给他打 。98. Mr. Brown said he s waiting for you in his room.布朗先生说他在房间里等您。99. Housekeeping. May I come in?我是客房的，可以进来吗？100. When would you like me to do your r
8、oom, sir?您要我什么时间来给你清扫房间呢，先生？101. You can do it now if you like.如果您愿意，现在就可以清扫。102. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。103. r m sorry that your flask is empty.很抱歉您的水壶空了。104. May I do the turn-down service for you now?现在可以为您收拾房间了吗？105. Oh, thank you. But you see, we are
9、 having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。106. Could you come back in three hours?你能不能过3小时再来整理？107. Certainly, madam. I 11 let the overnight staff know.当然可以，女士。我会转告夜班效劳员。108. Would you tidy up a bit in the bathroom?请整理一下浴室好吗？109. r ve just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。
10、110. Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。111. Its growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？112. Is there anything I can do for you?您还有什么事要我做吗？113. r m always at your service.乐意效劳。114. Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服
11、？115. The laundry man is here to collect it.洗衣房效劳员来这儿收要洗的衣服了。116. If you have any, please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。117. Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time y
12、ou want to get them back. 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或补缀，还要写明何时需 要取衣服。118. What if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办？119. In such a case, the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。120. Could you send someone up for my laundry, please?请问，你们能派人来收要洗的衣服吗？121. A valet will be up in
13、 a few minutes.洗熨工马上就到。122. Will the color run in the wash?洗衣时会掉色吗？123. We? 11 dry-clean the dress.我们将干洗这条裙子。124. We? 11 stitch it before washing.我们会在洗之前把衬里缝好。125. When can I have my laundry back?我何时能取回洗的衣服呢？126. But would you like express service or same-day?不过，您是要快洗效劳还是当日取？127. r d like this sweat
14、er to be washed by hand in cold water.这件毛衣要用冷水手洗。128. Can you change the room for me? Its too noisy.能给我换个房间吗？这儿太吵了。129. My wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。130. She said it was too much for her.她说这使她难以忍受。131. r m awfully sorry, sir.非常对不起，先
15、生。132. I do apologize.我向您抱歉。133. No problem, sir.没问题，先生。134. Well manage it, but we dont have any spare room today.我们会尽力办到，但是今天我们没有空余房间。135. Could you wait till tomorrow?等到明天好吗？136. I hope we 11 be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个
16、好觉。137. And if there is anything more you need, please let us know.如果还需要别的什么东西，请告诉我们。138. The light in this room is too dim.这房间里的灯光太暗了。139. Please get me a brighter one.请给我换个亮的。140. Certainly, sir. I 11 be back right away.好的，先生，我马上就回来。141. The room is too cold for me. I feel rather cold when I sleep
17、.这房间太冷了，我睡觉时感到很冷。142. There seems to be something wrong with the toilet.我房间里的抽水马桶好似出了点毛病。143. We 11 send someone to repair it immediately.我们会马上派人来修的。144. Whats the trouble?哪儿坏啦？145. The toilet doesnt flush.抽水马桶不放水了。146. Let me see. Oh, its clogged.让我看看。噢，堵住了。147. The water tap drips all night long.水
18、龙头一整夜滴水。148. Some part needs to be replaced. I will be back soon.有个零件要换了。我片刻就来。149. Ah, r m afraid there，s something wrong with the TV噢，电视机好似有些毛病。150. The picture is wobbly.图像不稳定。151. r m sorry. May I have a look at it?很遗憾，我可以看看吗？152. r 11 send for an electrician from the maintenance department.我去请维
19、修部的电工来。153. We can have it repaired.我们能找人修理。154. Please wait just a few minutes请稍等几分钟。155. The TV set is not working well.电视机有毛病了。156. r d like to have my hair cut.我想理个发。157. How do you want it?您想理什么式样的？158. Just a trim, and cut the sides fairly short, but not so much at the back.修剪一下就行了。两边剪短些，但后面不要
20、剪得太多。159. Nothing off the top?顶上不要剪吗？160. Well, a little off the top.嗯，稍微剪一点。161. Would you like a shave or shampoo?您要不要修面或洗头？162. I want a haircut and a shave, please.我想理发和修面。163. Very well, and how wou1d you like your haircut, sir?好的，您喜欢什么发式？164. Do you want me to trim your moustache?要我为您修剪一下小胡子吗？
21、165. Well, could you cut a little more off the temple?好，能不能把两边鬓角再剪短些？166. Is that satisfactory?您看这样满意吗？167. Anything else I can do for you还要我为您做些什么吗？168. I want a facial.我想做面部美容。169. Most facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤。170. r 11 take the half-hour facial with make-up.我要做半小时
22、美容外加化装。171. r m going to Tianjin early tomorrow morning我明天一大早要去天津。172. So I would like to request an early morning call.因此我想让你们明天早上叫醒我。173. At what time would you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您？174. But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o
23、 clock.但我是10点钟必须赶到天津花园宾馆会议室。175. That means that Ill have to be on the road by 7 oclock at the latest. 就是说我明天早晨最迟也要7点钟上路。176. In that case, I would like you to call me at 5 I 45?那样的话，你们明早5点45分叫醒我好吗？177. OK. So we will wake you up at 5 I 45 tomorrow morning.好，那么我们明早5点45分叫醒您。178. Will you do me a favo
24、ur, Miss?小姐，能帮个忙吗？179. I wonder if your hotel has the morning call service.不知道你们饭店是否有叫早效劳。180. Would you like a morning call?您要叫醒效劳吗？181. I want to go to the Bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色。182. At what time do you want me to call you up, sir?您要我什么时候叫醒您？183. At 6 sharp tomorrow
25、 morning, please.请在明早6点钟。184. By phone. I dont want to disturb my neighbors. 叫醒，我不想吵醒邻居。185. r d like to pay my bill now.我想现在结账。186. Your name and room number, please?请问您的姓名和房间号码？187. Have you used any hotel services this morning?请问您今天早晨是否用过旅馆内的效劳设施？188. Four nights at 90 US dollors each, and here a
26、re the meals that you had at the hotel. That makes a total of 665 US dollars.4个晚上，每晚90美元，加上膳食费，总共是660美元。189. Can I pay by credit card?我可以用信用卡支付吗？190. Please sign your name here.请您在这里签名。191. Excuse me. Were leaving today. Id like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。192. By the way, Id like to
27、 tell you that the check-out time is 12 : 00 noon, sir. 先生，顺便告诉您，结账后离开旅馆时间是12点。193. How about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢？194. Please add to my account.请记在我的账里。195. Have you used any hotel services this morning or had breakfast at the hotel dining r
28、oom, Mr. Green?格林先生，今天早晨您是否用过旅馆效劳设施，或在旅馆餐厅用过早餐？196. Yes, my friend and I just had breakfast at the dining room, but we didnt use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何效劳设施。197. The total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。请您在这里签名，好吗？22 Here is your card and
29、 your receipt .这是您的卡和收据。23 Have a nice trip .祝旅途愉快！24 May I know what is wrong ?请问有什么问题吗？25 I beg your pardon .请再说一次。26、 I will speak to our manager about it.我会向我们经理报告这件事情。27 I will check it with the department concerned . Would you mind waiting for a minute ?我跟相关部门联系一下。请你等一分钟好吗？。28 I will correct y
30、our bill.我来把您的账单改正来。29 We look forward to serving you again .我们期待能再次为您效劳。30 Here s your room, Mr. Johnson . After you .这是您的房间，约翰逊先生。您先请。31、 It is open from 9 a. m. to 11 p. m.它的营业时间是早上9点到晚上11点。32、 You can call the housekeeping if you need laundry service, the number is 0.如果您需要洗衣效劳，可以打 给房务中心,号码是“0。33
31、 You can call the front desk directly if you need a taxi . the number is 8106. 如果您需要出租车，可以直接打 给前台，号码是810634 If there is anything I can do for you , please call me .如果有什么我能为您效劳的，请给我打 。35、Could you hold the line , please ?请不要挂断 ，好吗？36、 Breakfast is served from 7:00 to 10:00, on the first floor早餐是从上午7点
32、到10点供应,在一楼西餐厅。37 At what time can we expect you ?您几点光临呢？38 I m afraid another guest is using it . I will bring it to your room as soon as it s available , will that be all right ?恐怕另一位客人正在使用。我会尽快送到您房间去，可以吗？39、 Please dial 8first ,then the room number .您打房间号码，请在房号前加“8。40* Please go through the formal
33、ities for extending your stay.请您办理一下续房手续。41、 Let bellboy lead you to your room.让行李员送您上去。42、 The room isn t cleaned completely. Please have a rest in sofa.房间暂时未清扫出来，请您在沙发上休息一会。43、 Do you need bellboy take your baggage?您需要行李员为您搬运行李吗？44、 May I know your room number?我可以知道您的房号吗？45、 At what time shall we
34、call you , sir?您需要几点钟叫醒呢，先生？46 For 1DD line , please dial 9 first , then the country code , area code and telephone number .拨打国际长途 ，请先拨9,然后再拨国家代码，区号和 号码。47、 For IDD line, the charge is RMB8 per minute.国际长途每分钟8元。48、 For DDD line, the charge is RMB 0. 7 per minute .国内长途每分钟7毛钱。50、 We have sauna/massage
35、 /foot massage/ service, on the third floor.我们三楼提供桑拿、按摩、足浴等效劳。51、 We offer this service in our hotel.我们酒店提供此项效劳。52、You can take a sauna bath there.您可以在那洗桑拿浴。53、 I m terribly sorry to hear that .听到这样的事情，我真是非常遗憾。54、 I will contact with engineer to repair it .我马上联系工程师将它修复。English for Housekeeping Dept.
36、客房部常用英语1 You can call the housekeeping if you need laundry service.如果您需要洗衣效劳，可以打 给房务中心。2、 You can call the front desk directly if you need a taxi .如果您需要出租车，可以直接打 给前台。3、 Thank you for waiting让你久等了4、 I will check with my supervisor.我得请示主管。常用于回应客人的特殊要求）5、Could you hold the line , please ?请不要挂断 ，好吗？6、 H
37、ousekeeping . May I come in ?我是客房效劳员，可以进来吗？7、 May I do your room now ?我现在可以清理您的房间吗？8、 What time would be better for you ?您什么时间适宜呢？9、 You can call the housekeeping when you want your room done ?当您需要清理房间时，可以给房务中心打 。10 Housekeeping . May I collect your laundry .客房效劳员，我可以收您的送洗衣物了吗？11 I m afraid it s too
38、 late for today s laundry .现在恐怕已经过了今天的洗衣时间。12、 Breakfast is served from 7:00 to 10:00.早餐是从上午7点到10点供应。13、I m afraid another guest is using it . I will bring it to your room as soon as it s available , will that be all right ?恐怕另一位客人正在使用。我会尽快送到您房间去，可以吗？14 I will contact with engineer to repair it .我马上
39、联系工程师将它修复。15 F m afraid the line is busy now. Would you like to try again? 正占线。你愿意稍等一下，让我再试一次吗？16、 At what time shall we call you , sir?您需要几点钟叫醒呢，先生？17 Please dial 8 first ,then the room number.请在房间号前加拨8 （内线拨打房间.18 For IDD line , please dial 9 first , then the country code , area code and telephone
40、number .拨打国际长途 ，请先拨9,然后再拨国家代码，区号和 号码。19、 Just a moment, I will send an attendant to your room .请稍等，我将让一个效劳去您的房间。English for Food & Beverage Dept.餐饮部常用英语1. English of Chinese Restaurant 中餐 1 How many, please?请问几位？2、This way , please .这边请。3、 A waiter /waitress will come soon to take your order .效劳员很快会
41、来为您写菜单。4、 It looks good , smells good and tastes good .这道菜色、香、味俱全。5 Why not try the?要不要试试呢？6、 Which brand of milk / beer/ cigarettes/wine/#would you prefer ?你喜欢什么牌子的牛奶/啤酒It may take about 15 minutes可能需要15分钟。7、 It s crisp/tasty/tender/clear/strong/spicy/aromatic它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻。8、 Here is * fo
42、r your order, please enjoy it.这是您点的菜，请慢慢享用。10 Here is your bill.这是您的帐单。English of Western Restaurant 西餐:1、 Welcome to our restaurant.欢迎光临本餐厅。2、 Do you have a meal voucher / breakfast voucher?您有早餐券吗？3、 Would you like coffee or tea?您想要咖啡还是茶？4、This way please. Would you like sitting by the window?这边请，您
43、想坐在窗边吗？5、 May I take this plate away?我可以收掉这个盘子吗？6、 What kind of egg style would you like?请问您的鸡蛋需要什么样的形式？7、 We have pan-fried egg, scramble egg, boiled egg, poached egg.我们有煎蛋、炒蛋、煮蛋、荷包蛋。8、 Would you like one side or two sides?您是要单面还是双面？（煎蛋）How would you like the steak rare, medium, or well done?您喜欢几成熟
44、的牛排，是生的，5分熟，还是全熟？10 What kind of sauce would you like?您需要配什么汁？11、 Would you like one glass of red wine with your steak?您的牛排需要配杯红酒吗？12、 Would you like a vegetable salad or a fruit salad?你要蔬菜沙拉还是水果沙拉？13 Here is * for your order, please enjoy it.这是您点菜，请慢慢享用。14 Weve got a choice of.我们今天可供选择的有.15 How abo
45、ut some refreshments?来点点心怎么样？16、I would recommend some.我推荐一些17 It may take about 15 minutes可能需要15分钟。18、 The food is best eaten while hot. Please enjoy your meal.这道菜最好趁热吃，请慢用。19、 Would you like to put that on your hotel bill?您准备把费用记到您的饭店总帐上吗？20、 Here is your bill.这是您的帐单。21、r m going to kitchen to tel
46、l the chef to hurry right away.我马上去厨房催厨师们快一点。其他r d like to book a double room for Tuesday next week.下周二我想订一个双人房间。1. Whats the price difference?两种房间的价格有什么不同？2. A double room with a front view is 140 dollars per night, one with a rear view isl5dollars Per night.一间双人房朝阳面的每晚140美元，背阴面的每晚H5美元。3. I think I11 take the one with a front view then.我想我还是要阳面的吧。4. How long will you be staying?您打算住多久？5. We 11 be leaving Sunday morning.我们将在星期天上午离开。6. And we look forward to seeing you next Tuesday.我们盼望下周二见到您。7. r d like to book a single room with