《酒店英语实训教程》答案 Unit 6 Answer Key.docx
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1、Unit 6Activity 1Task A1 Internet accessAnswer key2 copy & fax service4 translation3 flight & tickets reservation5 post & email6 car rental service7 meeting & events8 flower deliveryTask B1打字/复印3机票/火车票预订5机场/汽车站/火车站7快车/普快/慢车9快递服务2收/发传真4航班号6经济舱/头等舱/商务舱8设备出租10包装纪念品ctivitTask AHi! Im Linda Jones. Im a bu
2、siness center clerk at hotel Crown Plaza,Shenzhen. I serve all the guests with a friendly and patient attitude, and provide administrative support for their needs. Our 24-hour business center services include secretarial, administrative services, translating service and business support- from comput
3、ers, printers and scanners to high-speed Internet access, photocopying and faxing facilities. You name it, and we will do it.TaskCThe business center is a “shop window of a hotel. The business center staffs efficiency and personality are of great importance to the realization of the hotels aim. They
4、 seem to “do it all”- delivering mails, dealing with the telephone problem, sending a fax, booking tickets and so on. Many business centers now have the EDI services, such as E-mail, etc. Some hotels even have computers on loan to let the business guests use the computer or have their own portables
5、connected to the net.In order to fulfill these tasks, business center staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most importance of all the qualities is a real liking for people and a warm desire to help them with their
6、 business tasks.Activity 3Task AT: Good morning, sir. Can I help you?P: Good morning. Would you please reserve a plane ticket fbr me to Xian?T: When do you intend to go, Sir?P: Next Monday.T: Okay. Let me check it for you, Sir. Monday will be September 15th. There are two flights available on that d
7、ay: one is at 8:30a.m., the other is at 10:40p.m.P: Fine, I would like to fly out at 8:30a.m., and reserve a first class seat.T: Ok, let me confirm this with you. 8:30 in the morning, first class, right? How many tickets do you need?P: Just one.T: Ok, Sir. May I have your full name, please?P: Peter
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