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1、酒店宾馆常用英语口语900句目录酒店宾馆常用英语口语900句-1-问候客人（一-1-问候英语（二-2-问候客人三-3-换房续住四）-7-问询效劳（五-9-行李效劳（六）-12- 总机效劳（七）-15-结账与兑换效劳八）-18-订票效劳（九）-23-餐饮效劳（十）-24-餐厅效劳（十一-26-点菜效劳十二）-28-餐厅值台效劳（十三）-31 -结账效劳（十四）-32-酒吧效劳（十五）-35-清扫客房（十六-41-客房送餐效劳（十七）-42-赔偿与更换效劳（十八）-44-事物招领效劳（十九）-46-客房维修（二十）-47-洗衣效劳（二H-一） -49-在饭店医务室（二十二）-54-在饭店购物中心二
2、十三）-55 -for the inconvenience.非常抱歉，恐怕要请您在商务11点前搬出房间了。给 您带来不便，我表示歉意。193. Your room has been booked for tomorrow. Would you mind changing a room?您的房间明晚已预订给别人了。请您换一个房间，好吗？194. A： Excuse me, where can I send a cable?对不起，请问在哪可以发电报。B： Walk straight ahead, there is a post office on the right.直走，在您右手边有一个邮局。
3、问询效劳（五）A： I want to change some money, where is the bank?我想兑换一些钱，请问银行在哪？B： Go upstairs from here and then turn left. It s next to the post office.请从这里上楼然后左拐，就在邮局旁。195. You can get your money changed at the cashier? s office.您可以在收银处兑换外币。196. There is a shop on the ground floor. It sells both Chinese
4、and foreign cigarettes.商店在一楼，有中、外香烟出售。197. There is a coffee shop on the second floor and snacks are served there all day.咖啡厅在二楼，全天供应快餐。198. We have a Chinese restaurant and a western-style restaurant. Which one do you prefer?我们有中餐厅和西餐厅，您更喜欢哪一种？199. There is a recreation centre on the ground floor.
5、You can play billiards table tennis bridge and go bowling. 一楼有康乐中心，在那里 可以打台球、乒乓球、桥牌和保龄球。200. Breakfast is served in your room from 7am till 10am. If you wish to have breakfast in your room, ask for Room Service on the phone. 早餐送 餐效劳是从早上7点至上午10点。如果您想在房间用早餐，请打 要送餐效9/57 劳。201. For all enquiries just li
6、ft your telephone receiver and ask for Reception.您如果需要问询什么事,可以打 给前厅接待。202. Apart from the recreation centre, we also have a health club on the second floor.除了娱乐中心以外，我们在二楼还有一个健身俱乐部。203. You can buy some stamps and postcards in the post office.您可以在 邮局买邮票和明信片。204. A: Could you direct us to the restaura
7、nt?请问去餐厅怎么走？B： Yes, I 11 show you the way myself.我亲自领你们去。205. A: wheres the coffee shop, please?请问咖啡厅在哪?8: Go straight through the cafeteria and restaurant and you 11 find it just in front of you.径直走，穿过自助餐厅和餐馆您会看到它正在您面前。206. A: I wonder if you could tell me where the health club is? 您 是 否能告诉我健身房在哪？8
8、: It s round here to the left. Follow the sign marked sauna and it s just next door to that.从这向左拐。顺着蒸汽浴的标志走，健身房就在蒸 汽浴旁边。207. A: Where is the phone booth, please?请问 亭在哪？8: Along there to your left, madam. It s just past the Business Centre opposite the elevator.向左走，走过商务中心，就在电梯对面。210. A: Is this the r
9、ight way for the souvenir shop?至U礼品商店，从这 走，对吗？B: Yes, it is. Along the corridor, past the newsstand and the library. 使得，顺着楼梯走下去，走过报刊亭和图书馆就是商店。211. A: Is the lobby bar somewhere hereabouts?大堂吧就在附近吗？B: It s right behind you, sir. But I m afraid they re not open till 11:00 o, clock.酒吧就在您身后，先生。但是恐怕11点以后
10、才开始营业。212. A: Am I going the right way for the tennis courts?去网球场是这条 路吗？10 / 57B: Along the corridor to your right, turn left, go down the stairs, along a bit further and out into the yard.顺着您右手那个楼梯走，然后左拐， 下楼再往前走一点，出门进了院子就是网球场。213. A: I m looking for the conference room No4.我要找 4 号会议室。B: They are al
11、l facing the open lounge. Along to your right, past the elevators and up the stairs.会议室都在休息厅对面，顺着右边走，走过电 梯，上楼就是。214. A: Can I get a copy of the New York Times here?我能在这买到纽约时 报吗？B: The newsstand has a wide selection of foreign newspapers and magazines. 我们报刊亭有各种外国报纸和杂志供您选择。215. A: What is the basic ra
12、te for taxis here?这里出租车的基价是多少？ B: It s about Yl. 2 each kilometer, but the rate double when exceeding 10 kilometers, and there is night rate for after 10 o clock at night. 大约1公里1. 2元，但是超过10公里以后加倍收费，并且晚上10点以后实行夜 间收费价格。216. A: Can I get something hot at this hour of night.在晚上这个时间， 我是否还能吃上点热的东西？B: Yes,
13、 over there in the coffee shop, it s closes midnight.可以, 月B 边的咖啡厅半夜才关门。217. A: I d like to book two flight tickets for Shanghai for the 11th. 我要订两张11日去上海的机票。B: The travel agency in the hotel takes all kinds of booking. 饭店旅彳亍 社代办各种预定票。218. A: When do the shops close around here?这附近的商店一般几点钟关门？ B: Arou
14、nd 8 o clock in the evening. 晚上 8 点左右。219. There is a free supply of soft drinks in the coffee shop at this hour. 咖啡厅现在免费供饮软饮料。220. You can use the sports equipment free of charge in the health club.11 / 57 您可以免费使用健身房的运动器械。221. Sports equipment is available at a small charge of 2 Yuan per hour. 使用运动
15、器械每小时收费2元。222. Sports equipment is available free of charge.运动器械是免费提供的。223. We do not charge for admission to the health club.进健身房不收费。224. Our charge for sports equipment is four dollars per hour. 我们运动 器械以一小时4美元的标准收费。225. Can you suggest someplace where I can have fun?你能告诉我哪里可以 娱乐吗？226. There is a b
16、illiard room on the first floor. 一楼有一个台球室。227. Sometimes performances are given in the hotel.饭店里有时有文艺演 出。228. Do you have a swimming pool here?这里有游泳池吗？229. Is there a dance hall here?这里有舞厅吗？230. What kind of performances are there?都有些什么文艺演出？231. Oh, there are acrobatics or performances given by song
17、 and dance ensembles.有时有杂技、音乐会、歌舞等。232. Could you help me get a taxi?您替我要辆出租车好吗？233. Where do you want to go?您想去哪里？234. Do you want to make a single trip or a round trip?您是要单程，还 是要往返？行李效劳（六）Good afternoon, sir. Welcome to the International Hotel. 下午好, 先生，欢迎光临国际大酒店。235. How many pieces of luggage do
18、you have?请问您一共有几件行李？237.1 11 show you to the Reception Desk. This way, please.我带您到接 待台，这边请。12 / 578.1 11 put your suitcases by the post over there.我把您的行李放在 那边的柱子那里。239. A bellman will show you to your room when you have finished checking in.您办理完住点手续后，行李员将带您到您的房间。240. Good evening, sir. I 11 show you
19、 to your room. You have two suitcases and one briefcase. Is this correct?晚上好，先生。我将带您到您的房间去。 您有两只箱子和一只手提箱，对吗？241. Is there anything breakable in your briefcase?您的手提箱里有易碎 的东西吗？242. Please follow me, sir. Your elevator is this way.请跟我来，您的电 梯在这边。243. Watch your step, sir. And come this way, please. 您走好,
20、 先生, 请 这边走。244. This is your room, sir, after you, sir. May I put your suitcases here? 这是您的房间，先生。您请进，我可以把您的箱子放在这吗？245. Here is your room key, sir. Is this the correct number of bags?先 生，这是您的房间钥匙，您的行李件数对吗？246. Over here is the switch for the bedside lamp, and this is the volume control for the TV and
21、 this is the channel selector. 这是床头灯开关， 这是电视音量开关，这是电视频道开关。247. If you require anything, you can call the Assistant Manager. 如果 您有事要询问，您可以打 给大堂副理。248. How many bags do you have all?您一共有几个包？249. Is this all your luggage?这是您全部的行李吗？250. May I help you with you bags, sir?先生让我帮您拿行李，好吗？251. Just a moment,
22、I 11 bring a luggage cart.请稍等一下，我去推辆行李 车来。252. Would you mind taking these bottles with you?您是不是能提着这几个 瓶子？13 / 57Could you take this camera with you, sir?先生，您是不是能吧这个照 相机带在身上？253. Just a moment, please. The elevator will be here soon. 请稍等一会，电梯一会就下来。254. This elevator doesn t go up to the guest rooms.
23、 这个电梯不通客房。255. Please take this elevator for the restaurant.请乘这个电梯去餐厅。256. This is an express elevator for the restaurant.这是去餐厅的特快电梯吗？257. If you would like to go to the restaurant on the top floor, please change elevators at the 15th floor.如果您想去顶层餐厅，请在15层换梯。258. Here is a brochure explaining hotel
24、service. 这 里有本小册子介绍饭店各项效劳。259. Your bags will be kept at the Bell Captain, s Desk.您的包将存放在行李部。260. You may pick up your bags from the Bell Captain, s Desk. 您可以到行李部取您的包。261. Could you come down to the Bell Captain, s Desk with your claim tag to pick up your bags, sir?先生，请您拿着行李牌到行李部来取您的包。262. This is y
25、our claim tag, sir. We 11 keep your luggage at the Bell Captain? s Desk. Could you pick it up there, please?这是您的行李存放卡，先生。我们将把您的行李存放在行李部，请您到 那里取行李，好吗？263. A: I m going to check-out soon. Could you pick up my luggage, please? 我马上就要离店了，你可以上来帮我拿行李吗？8: Certainly, sir. We 11 send a bellman immediately. Ma
26、y I have your room number, please?没问题，先生。我们马上派一名行李员上来，请问您的房号是 多少？264. How much is the postage on these letters to Thailand, please? 这些 信寄到泰国邮资是多少？14/57Do you have EMS in the hotel?饭店里有特快专递效劳吗?265. Could you tell me how much this parcel is to France? 请问这包裹寄 到法国要多少钱？266. What? s the surcharge on this
27、express letter, please? 这封，快信的附 加费是多少？267. Could you tell me much it costs to send a letter airmail from here to Beijing?你能否告诉寄封航空信到北京要多少费用？268. I 11 have to weigh it first, it s a little overweight. You 11 have to pay extra.我要先称一下，这封信有些超重，您必须付些额外费用。269. What? s the postage for this parcel to Xian,
28、please? 请问这只包裹 寄到西安要多少钱？270. Let me weight it first, 10 Yuan, please.让我先称一下，请付 10 元钱 邮寄。 总机效劳（七）International hotel. May 1 help you?国际大酒店，我可以帮您吗？271. I, m putting you through, sir. I m sorry, there s no answer. Would you like to leave a message or to call back?我给您接过去，先生。对不起，没有人听 ，您是留言还是再打过来？272. Hol
29、d on, please. I 11 put you through to the information? 请另I挂, 我帮你转到前台问询。273. I m sorry, sir. But the manager? s line is busy. I 11 call you back when it is free.对不起，先生。经理 占线，线路通时我给您打过来。274. I, ve got the manager, s office for you, sir. The line is free.我 己帮您接通了经理办公室 ，先生。 占线了。275. This is the operator
30、, may I help you?这是总机，我可以帮您吗?276. We have a computer wake-up service, please dial 5 first and then the wake-up time.我们有电脑叫醒效劳，请先拨5,然后拨叫醒时间。15/57Our computer will record the time and your room number. 电脑,寻t己录 下您的叫醒时间和房号。277. Excuse me for asking but which country are you calling? 对不起， 请 问您要往哪个国家打 ？27
31、8. Which country are you calling, please?请问您要哪个国家?279. Which city, please? do you know the city area code?请问时哪个城市？ 您知道区号吗？280. May I have the number, please?请问 号码是多少？281. Could you please tell me the telephone number?请您告诉我 号码。282. Could you please tell me the party s full name and telephone number,
32、please?请告诉我您要通话的对方的全名和号码，好吗？283. What, s your name and room number, please? 请问您的姓名和房号？284. Could you repeat the number, please?请您重复一下 号码，好吗？285. Would you like a pay call or a collect call, madam?女士，您是要拨 直接付款 还是要对方付款 ？286. How would you like to make the call, madam?女士，您希望怎样付款？ 291. Would you like me
33、 to place the call for you?您要我帮您接通 吗？ 292. May I remind you there is still a handling charge?我还要提醒您一 下，另外还有手续费。293. I m sorry, madam. I m afraid the credit card can not be used. 女 ,对不起，恐怕您不能使用信用卡。294. Just a moment, please. I 11 put you through.请稍等，我给您接过去。295. May I know who is calling, please?我可以问是
34、谁在讲话吗？1. 6.1 11 switch you to room 333#,我马上为您接 333 号房。297. I 11 connect you to Mr. Smith s room right away. 我马上为您接 Smith 先牛房间。298. Please hold the line a moment, I m putting you through to his office. 请不要放 ，我这就给您接待他办公室去。299. You, re through, sir.先生，给您接通了。16/57I m sorry, the line is busy. Would you l
35、ike to hold on or call back?对不起，占线。您是等一会，还是过会再打过来？300. Would you like me to page him?您需要我为您呼叫一下吗?301. Sir, there is no answer. Would you like to leave a message? 先生, 没有人接 ，您是不是要留言？1. 3.I, m afraid I cannot transfer calls from the house phone. Could you dial the number directly, please?抱歉，我这里无法为您转 ，请
36、您直接 拨那个 号码，好吗？304. I? 11 transfer your call. Could you hold the line, please? 我这就 把您的 转过去。请不要放 ，好吗？305. May I tell him who is calling, please?请问我可以告诉他是谁打的电 话吗？306. Shall I ask him to return your call?我请他给您回 ，好吗？307. Shall I ask him to telephone you? and your telephone number, please? 我让他给您打 ，好吗？请问您的
37、 号码？308. Would you care to wait a moment and call back later?请您稍等一会 再打过来好吗？1.1 .1 11 pass the message to him.我回向他转达这个意思的。310. May I be of any assistance to you?我能帮您做些什么吗？311. For room-to-room calls, please dial 6 first and then the room number. 打房间之间 ，请先拨6再拨房号。312. For outside calls, please dial 9 f
38、irst and then your desired telephone number.拨打外线 ，请先拨9然后拨您要拨的 号码。313. For domestic long distance calls, please dial 9 first then the area code and your desired telephone number.打国内长途 ，请先拨 9,再拨 区号和您想要的 号码。314. You may have a long distance call directly from your room, sir. It is cheaper than booking
39、it through the operator.先生，您可以直接在房 间打长途 ，这样比通过接线员要廉价些。17/ 57For international direct dial, please I before the country code and then the area code and the telephone number. 拨打国际长途， 请先拨 1,然后拨国家代码、城市代码和 号码。315. I m afraid all calls to abroad must go through the operator. 抱歉, 恐怕所有的国籍长途 都要通过接线员。316. Cou
40、ld you hang up please and we 11 call you back?请您先挂上 ,好吗？我们会给您打过来的。317. I have a collect call from Mr. Smith in New York. Will you accept the charges?这里有一个要求您支付话款的 ，是Smith先生从纽约打来的，您 准备制服这笔 费吗？318. A three-minute station call is Y10 on weekdays and Y5 on Sundays, for each additional minute, the charge
41、 is 2. 7.平时站与站之间的长途 头三分钟是10元，星期日是5元，三分钟以后每分钟收费2. 7元。319. A three-minute person-to-person call is 15 on weekdays and Y6 on weekend.平时人与人间的长途 是前三分钟15元，周六、周日6元。320. For long distance calls, we have special night rates from 9pm to 7am in the next morning.对长途 我们实行夜间特别收费价格，执行时间时从 晚上9点到次日早上7点。321. If you m
42、ake a station call, the phone company will start charging as soon as anyone picks up the phone, perhaps not the party you are calling.打站与站间 ，只要对方拿起 ，电信局将开始计费，或许有时接听 的 人不是您想要找的人。结账与兑换效劳（八）Good morning, Front Office Cashier，s, can T help you?早上好，前厅收银，我能帮您忙吗?322. Good morning, sir. May I be of service?
43、早上好，先生，我可以为您效劳吗?18/57问候客人一）1. Good morning, sir. 早上好, 先生。2. Good afternoon, madam. 中午好, 太太。3. Good evening, sir.晚上好，先生。4. Good night, madam. 晚安，夫人。How are you?你好吗？Fine, thank you, and you? 很好，谢谢，您呢？Fine, thanks.很好，谢谢。5. How do you do?您好？How do you do!您好！6. Welcome to our hotel.欢迎光临我们饭店。7. May you en
44、joy your stay in our hotel.祝您住店期间愉快。8. Hope you had a good trip.希望您旅途愉快。9. Hope you have a good journey.祝您旅途愉快。10. It, s nice to meet you, sir.见到您很快乐，先生。11. Pleasant to meet you, sir. My name is见到您很快乐,先生。我叫 XX X12. Welcome you back, sir.欢迎您回来，先生。13. Nice to see you again, madam.很快乐又见到您，夫人。14. Goodby
45、e, thank you for coming. Please come again. 再见, 感谢您光临, 希望您再次光临。15. Have a nice day.祝您今天愉快。16. Have a good evening.祝您度过一个愉快的夜晚。17. Have a good weekend.祝您周末愉快。18. Good night and have a good rest.晚安，祝您休息好。19. Good night and pleasant dreams.晚安，祝您做个好梦。20. Good night and rest well. Hope you will come back
46、 tomorrow.1/57Are you checking out today, Miss Evans? Evans 小姐，您今天要结帐吗?325. Would you like to vacate the room now, sir?先生，您现在要退房吗？326. What, s your room number, please?请问您房号？327. Can I have your room number and name, please?请问您的房号和姓名？328. Did you have breakfast this morning?您今天用过早餐吗？329. Did you mak
47、e any phone calls from your room?你在房间里是否打过电 话？330. Did you take anything from the mini-bar this morning, sir?先生， 您今天早上是否从房间冰箱里取过饮料？331. Have you signed any chit in the last hour, sir?先生，您在刚刚的一 个小时内是否签过单？332. How many phone calls did you make during your stay? 您在住店期间一 共打过多少 ？333. Your bill comes to $
48、 840 including the service charge.您的帐单共 计840美元，包括效劳费在内。334. Your bill totals $ 1000 excluding 10 percent service charge. 您的 帐单共计1000美元，不包括10%的效劳费。335. Here is your bill, would you like to check it?这是您的帐单，请过 目。336. Would you like to check and see if your bill is correct? 您是不是 检查一下，看您的帐单是否正确？337. Is your luggage down yet, sir? if n