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1、 服务指南南SERVVICEEDIRRETOORY塔山宾馆馆欢迎您您尊敬的宾宾客：热忱欢迎迎阁下来来到美丽丽的浦江江并下榻榻塔山宾宾馆。我我们为您您的光临临而感到到荣幸并并将竭诚诚为您服服务。浦江历史史悠久、山山川秀丽丽、人文文荟萃，素素以“书画之之乡，水水晶之都都”闻名。塔塔山宾馆馆座落在在风光秀秀美的龙龙峰山上上，巍峨峨的千年年古塔龙龙峰塔下下，同时时傍依塔塔山公园园，并与与国家44A级景景区仙华华山遥遥遥相对。宾宾馆别墅墅建筑，园园林风格格，现代代装修，设设施齐全全。塔山山宾馆虽虽居城市市繁华中心心，但独独享环境境幽美之之利。为为方便您您使用本本宾馆的的各项服服务设施施，我们们特为您您准
2、备了了这本服服务指南南，希希望您能能从中找找到所需需。若您您有其他他需求或或不明之之处，请请拨内线线“87000”与大堂堂副理联联系。衷心希望望浦江塔塔山宾馆馆能给您您留下一一个美好好的记忆忆，并期期待着再次为为您服务务！总经理谨谨启前厅服务务FRONNT OOFFIICE SEERVIICE前厅服务务Fronnt ooffiice serrvicce请拨/DDIALL大堂副理理ASSSISTTANTT MAANAGGER 87700在您下榻榻期间，如如需任何何帮助，请请与大堂堂副理联联系。Pleaase conntacct tthe Asssisttantt Maanagger in the
3、e loobbyy foor aany proobleem dduriing youur sstayyingg.接待处RRECEEPTIION 87778位于宾馆馆大堂，负负责接待待宾客，提提供预订订、入住住登记等等服务。For reccepttionn, rreseervaatioon, infformmatiion, chheckk, ppleaase conntacct tthe Reccepttionn inn thhe llobbby.问讯处IINFOORMAATIOON 887788位于宾馆馆大堂，为为宾客提提供咨询询、留言言等服务务。Locaatedd inn thhe llob
4、bby, it offferss innforrmattionn annd mmesssagee seerviice etcc.预订处RROOMM REESERRVATTIONN 87778如欲订房房或查询询，请与与宾馆预预订处联联系。For rooom rreseervaatioon oor iinquuiryy, ppleaase conntacct tthe ResservvatiionCCentter in advvancce.结帐处CCASHHER 887888位于宾馆馆大堂，负负责宾客客住店帐帐务、外外币兑换换及帐务务处理。The Casshieer iin llobbby iin
5、 ccharrge of gueest billls andd exxchaangee.外币兑换换EXCCHANNGE 87888位于大堂堂结帐处处，请携携带护照照或有效效身份证证明办理理（只面面向住店店客人）。Thiss seerviice is avaailaablee att thhe CCashhierr. PPleaase briing youur ppasssporrt ooriddenttifiicattionn doocummentt foor eexchhanggingg ( Onlly ffor Hottel Gueest).请拨/DDIALL信用卡CCREDDIT CAR
6、RDS 87888宾馆接受受各种信信用卡，如如长城卡卡、牡丹丹卡、龙龙卡、万万事达卡卡、维萨萨卡、运运通卡、大大莱卡等等，详情情请询问问总台收收银处。We aacceept alll kiindss off caardss: GGreaat WWalll Caard, Peeonyy Caard, Drragoon CCardd, MMastter Carrd, Vissa CCardd, AAE CCardd annd DDC CCardd ettc.续住EXXTENNDINNG SSTAY 87778如需续住住或延迟迟退房，请请主动前前往总台台办理有有关手续续。Pleaase connta
7、cct tthe Froont Dessk ffor exttenssionn orr laaterr-chheckk ouut. 退房时间间CHEECK-OUTT TIIME 87888根据惯例例，宾客客退房时时间为中中午122：00前，若若下午66点前退退房，则则加收半半天房费费，下午午6点后退退房按全全天房费费计算。The norrmall chheckk-ouut ttimee iss 122:000 att nooon, haalf dayy rooom chaargee wiill be chaargeed bbefoore 6:000pmm, aand a ffulll daay
8、 rroomm chhargge aafteer 66:000pm.行李服务务LUGGGAGEE SEERVIICE 887900宾馆为住住店宾客客提供免免费行李李服务。如如需协助助运送或或寄存行行李，请请与礼宾宾部联系系。Pleaase conntacct tthe conncieergee inn thhe llobbby ffor lugggagee haandeed oor sstorrageed.出租车服服务TAXII SEERVIICE 887900如需提供供出租车车服务，请请与礼宾宾部联系系。Taxiis aare reaadilly aavaiilabble, plleasse
9、 cconttactt thhe cconccierrge if reqquirred.雨具服务务RENNTANN UMMBREELLAA 887900如需寄存存或租用用雨具，请请与礼宾宾部联系系。For stooragge oor rrentt ann ummbreellaa, ppleaase conntacct tthe conncieergee.请拨/DDIALL信函邮件件MAIIL SSERVVICEE 887900如有信函函邮件，礼礼宾部将将及时通通知并转转交于您您；需邮邮寄信函函、邮件件的，请请与礼宾宾部联系系。If ttherre iis aany maiil ffor you
10、u, tthe conncieergee wiill infformm yoou aand delliveer iit tto yyou in timme, if youu waant to maiil llettter, plleasse cconttactt thhe cconccierrge.委托代办办CONNCIEERGEE 87790如需物品品代送及及委托代代办，请请与礼宾宾部联系系。If yyou havve ssomee arrticcless too bee seent or youu neeed conncieergee seerviice, plleasse ccontta
11、ctt thhe cconccierrge.店内寻人人服务PPAGIING SERRVICCE 887900请与礼宾宾部联系系。Pleaase conntacct tthe conncieergee.残障人士士服务SSERVVICEE FOOR HHANDDICAAPPEED GGUESSTS 887900宾馆备有有残障人人士专用用客房、轮轮椅及专专厕，专专为残障障人士服服务，如如需要请请与礼宾宾部联系系。Specciall rooomss, wwheeelchhairr annd sspecciall tooileets aree avvaillablle ffor thee haandii
12、capppedd guuestts, pleeasee coontaac tthe conncieergee foor aany reqquessts.客房钥匙匙ROOOM KKEY 87778本宾馆使使用先进进安全的的感应磁磁卡门锁锁，但请请阁下留留意，当当超过预预定时间间，门锁锁将不能能打开。若若要续住住，请到到大堂总总台办理理手续，阁阁下离店店结帐时时，请务务必把房房卡交给给总台。The hottel adooptss soophiistiicatted andd saafe Indducttivee Caard, thhe ccardd caan nnot worrk ooverr t
13、hhe sscheedulled timme, If youu waant to exttendd yoour staayinng, pleeasee coontaact thee Frrontt Deesk in thee loobbyy. WWhenn yoou cchecck oout, plleasse rretuurn thee keey tto tthe Froont Dessk.留言服务务MESSSAGGE 87778/9您可以通通过总台台、总机机留言，我我们会尽尽快把留留言送至至客人。Pleaase leaave youur mmesssagee too thhe FFronn
14、t DDeskk orr thhe OOperratoor, we willl ddeliiverr thhem to gueestss ass soonn ass poossiiblee.请拨/DDIALL宠物PEETS所有宠物物请勿带带入宾馆馆，不便便之处，本本宾馆谨谨表歉意意。All thee peets aree noot aalloowedd too sttay in thee hootell, ppleaase forrgivve uus iif wwe ttakee thhe ttrouublee too yoou.大堂保管管箱SAFFE DDEPOOSITT BOOXESS 8
15、7778宾馆总台台和客房房内设有有免费保保险箱，可可寄存贵贵重物品品和现金金，对未未寄存之之个人贵贵重物品品的遗失失，宾馆馆不予负负责。Our hottel is nott liiablle ffor thee looss of perrsonnal valluabbless annd gguessts aree sttronnglyy reecommmenndedd too maake usee off thhe ssafee Deepossit Boxxes Serrvicce, whiich is freee oof ccharrge at thee Frrontt Deesk andd
16、 thhe rroomm.电话亭PPHONNE BBOX 位于宾馆馆大堂，备备有ICC卡电话话及宾馆馆内部电电话，欢欢迎使用用。Locaatedd inn thhe llobbby, it is equuippped witth IIC ccardd phhonee annd hhoteel iinteerioor tteleephoone. Weelcoome to usee itt.失物招领领LOSST AAND FOUUND 87700如有遗失失或拾获获物品，请请与大堂堂副理联联系。Pleaase conntacct tthe Asssisttantt Maanagger in thee
17、 loobbyy foor aany losst aand fouund serrvicce.商务中心心BUSSINEESS CENNTERR 87791位于宾馆馆大堂，为为宾客提提供打字字、传真真、复印印、国内内国际直直拨电话话、上网网、票务务等服务务。营业时间间：088：00-222：00The Bussineess Cennterr inn thhe llobbby pprovvidees yyou witth TTypee Seerviice, faax sservvicee, ccopyy seerviice, caall serrvicce, widde BBandd Innter
18、rnett Seerviice andd Tiickeet SServvicee ettc.Busiinesss HHourr: 88:00-22:00精品商场场SHOOP 87992位于宾馆馆大堂，为为宾客提提供各类类生活用用品，精精美工艺艺品及当当地特产产等各类类商品。营业时间间：088：000-222：000Locaatedd inn thhe llobbby, Theere aree alll kkindds oof aartss annd ccrattfs artticlles forr daaly usee annd sso oon.Busiinesss HHourr: 008:0
19、00-222:000客房服务务HOUSSEKEEEPIING SERRVICCE客房服务务Houssekeeepiing serrvicce本宾馆拥拥有各类类客房1135间间（套），房房型齐全全，温馨馨舒适。配配有进口口洁具、精精美家私私、卫星星电视、国国内国际际直拨电电话、独独立调节节温控器器及客房房小酒吧吧等，是是您理想想的家外外之家。We hhavee1355 guuestt rooomss wiith commpleete styyless, nnoblleneess andd coomfoort, whhichh iss fuurniisheed wwithh immporrtedd
20、 saanittaryy appparratuus, finne ffurnnituure, saatelllitte tteleevissionn, ddireect diaalinng, inddiviiduaal ttempperaaturre cconttrolllerr annd mminii-baar eetc. Itt iss yoour ideeal homme wwhille yyou aree ouut.请拨/DDIALL客房中心心HOUUSEKKEEPPPINNG 88666宾馆设有有客房中中心，224小时时为您提提供及时时有效的的服务。The Houusekkeeppi
21、ngg prroviidess prromppt aand effficiientt seerviice 24 houurs.空调设施施AIRR-COONDIITIOON 88866宾馆设有有中央空空调系统统，所有有房间均均安装有有独立调调节温控控装置，以以确保房房间舒适适，如有有任何问问题，请请联系客客房中心心。The hottel is equuippped witth tthe cenntraal aair conndittionningg syysteem. Alll off ouur gguesst rroomms aare equuippped witth iindiividdua
22、ll teempeeratturee coontrrol to keeep yyourr coomfoort.电源POOWERR SUUPPLLY 888666客房内电电压系统统为2220伏550赫兹兹，洗手手间内设设有1110伏电电源，请请勿在客客房内随随意使用用其它功功率电源源，如需需其它电电源或使使用自备备电器，请请与客房房中心联联系。Volttagee inn thhe rroomm iss 2220V AC 50HHZ; 1100V iis aavaiilabble in thee baathrroomm. DDo nnot cassuallly usee ottherr hiigh
23、 powwer equuipmmentt inn thhe rroomm. IIf yyou neeed tto uuse youur oown eleectrric equuipmmentt, ppleaase conntacct tthe Houusekkeeppingg.电源开关关POWWER SWIITCHH宾馆客房房配有电电源开关关控制系系统。Eachh rooom is equuippped witth aa maasteer llighhtinng cconttroll. PPleaase inssertt thhe rroomm keey iintoo sllot bessid
24、ee thhe ddoorr annd tthe powwer willl bbe oon. Pleeasee reemovve tthe keyy whhilee yoou aare leaavinng, thee poowerr wiill shuut ddownn.请拨/DDIALL私人空间间PRIIVACCY 9如果您不不想被打打扰，请请按“请请勿打扰扰”开关关或外挂挂“请勿勿打扰”牌牌，并可可拨“99”通知知总机接接线员不不要转接接外线电电话到客客房或设设置免打打扰功能能。Presss tthe DO NOTT DIISTUURB butttonn orr haang thee DN
25、ND ttag on thee knnob of thee dooor outtsidde. If youu doo noot wwishh too bee diistuurbeed, youu coouldd innforrm tthe Opeerattor by diaalinng 99.叫醒服务务WAKKE-UUP SSERVVICEE 9宾馆为宾宾客提供供叫醒服服务。如如有需要要，请与与总机接接线员联联系，并并告知被被叫醒时时间。Pleaase conntacct tthe Hottel Opeerattor by diaalinng 99 foor wwakiing-up calll
26、, andd teell thee tiime.天气预报报WEAATHEER FFOREECASST 9请联系总总机取得得当天的的天气信信息或参参阅床头头柜上的的天气预预报卡。For weaatheer iinfoormaatioon oof tthe citty, pleeasee coontaact thee Opperaatorr orr reead thee weeathher forrecaast carrd oon tthe nigght tabble.客房小酒酒吧MIINI-BARR 888666客房小酒酒吧提供供常用酒酒水、饮饮料、小小食品，按按房内迷迷你吧价价目表向向住客计计
27、帐收费费。如需需添加请请与客房房中心联联系。Drinnks andd reefreeshmmentts aare avaailaablee inn yoour rooom, whiich willl bbe ccharrgedd. PPleaase conntacct tthe Houusekkeeppingg foor rrefiilliing thee soome thiing in thee Miini-barr.客房电视视ROOOM TTV SSET 宾馆设有有有线电电视及卫卫星电视视接收系系统，具具体节目目请查阅阅客房内内电视节节目单。Eachh rooom is equuipppe
28、d witth ccablle aand sattelllitee TVV reeceiivinng ssysttem, foor tthe dettaill prrogrram, plleasse rrefeer tto tthe TV proograam llistt inn yoour rooom.饮用水DDRINNKINNG WWATEER 自来水为为非饮用用水，电电水壶内内的水请请烧开后后饮用，水水源可直直接从卫卫生间取取得。The watter suppplyy caan nnot driinkiing dirrecttly. Plleasse bbilllthee waaterr
29、 frrom thee waashiing rooom bbefoore driinkiing witth eelecctriic hheattingg.请拨/DDIALL缝补服务务SEWWINGG 88666房间内备备有针线线包，客客房部也也可提供供有限的的缝补服服务，如如有需要要，请联联系客房房中心。Sewiing kitt iss prrepaaredd inn thhe rroomm, MMinoor ssewiing serrvicces andd allterratiionss arre aavaiilabble froom HHoussekeeepiing. Plleasse c
30、calll thhem forr fuurthher infformmatiion.加被服务务EXTTRA QUIILT SERRVICCE 88666如果您需需要此项项服务，请请直接与与客房中中心联系系。If yyou neeed tthe exttra quiilt serrvicce, pleeasee coontaact thee Hoouseekeeepinng.衣架HAANGEER客房衣橱橱内备有有衣架，供供宾客使使用。Clotthess haangeer iis aavaiilabble in eacch wwarddrobbe ffor gueestss.睡衣GOOWN衣橱内备
31、备有穿着着舒适的的睡衣，使使您有家家的感觉觉。The gowwns in thee waardrrobee arre wwelll fiit aand makke yyou feeel hhomee.晾衣绳CCLOTTHESS LIINE如果您需需要晾衣衣，可利利用洗手手间的伸伸缩晾衣衣绳。Eachh baathrroomm iss eqquipppedd wiith a rretrracttablle cclotthesslinne ffor perrsonnal wasshinng.洗衣服务务LAUUNDRRY SSERVVICEE 88866宾馆为您您提供各各类衣物物干洗、熨熨烫服务务。
32、详情情请参阅阅洗衣服服务单或向客客房中心心咨询。We ooffeer ddry-cleeaniing, irroniing serrvicce. Pleeasee skkim oveer tthe lauundrry llistt orr coontaact thee Hoouseekeeepinng ffor furrtheer iinfoormaatioon.一次性用用品ONNE-OOFF BOXX 888666洗手间备备有一次次性用品品，有牙牙刷牙膏膏、梳子子、沐浴浴液、香香皂、洗洗发液、浴浴帽、针针线包等等一次性性旅游用用品，可可供您免免费使用用，但一一次性用用品的过过度使用用会导致致
33、环境污污染和浪浪费，因因此请您您尽量节节省使用用，在未未使用完完之前，我我们将不不再添加加，您需需要时请请与客房房中心联联系。We pprovvidee yoou aa onne-ooff artticlles freee oof ccharrge in thee baathrroomm. IIt cconttainns oone-offf arrticcless foor ttravveliing usee, ssuchh ass tooothhbruush, tooothhpasste, coomb, baath lottionn, ssoapp, sshammpooo, bbathh c
34、aap aand sewwingg kiit. Forr ovveruuse of onee-offf aartiiclees rresuultiing in envviroonmeentaal ppolllutiion andd reesouurcee waastee, ppleaase tryy too miinimmizee thhe uusagge oof tthemm, wwe wwilll noot rreplleniish theem bbefoore theey aare finnishhed. Plleasse cconttactt thhe HHoussekeeepiing
35、 if anyythiing reqquirred.请拨/DDIALL免费擦鞋鞋服务FFREEE SHHOE POLLISHH SEERVIICE 88666您如果需需要擦鞋鞋服务，请请与客房房中心联联系。If yyou neeed sshoee poolissh sservvicee, ppleaase conntacct tthe Houusekkeeppingg.吹风机HHAIRR DRRIERR 房间备有有吹风机机，可方方便您的的旅居生生活。Therre iis aa haair driier in thee rooom forr drryinng yyourr haair andd
36、skkin.床单更换换SHEEET CHAANGEE洗涤剂的的过多使使用将会会污染环环境，为为创建绿绿色饭店店，本宾宾馆执行行床上用用品一客客一换制制度，如如果您认认为今天天的床单单需要更更换，请请将床头头柜上的的环保卡卡放在枕枕头上。 感谢您您对宾馆馆环保活活动的支支持与配配合。Pleaase putt thhe eenviironnmenntall prroteectiion carrd ffromm thhe nnighht ttablle oon tthe pillloww foor ssheeet cchannge. Thhankk yoou ffor youur ssuppport
37、tingg ouur eenviironnmenntall prroteectiion cammpaiignss. 毛巾更换换TOWWEL CHAANGEE为了减少少洗涤剂剂的过多多使用，宾宾馆实行行毛巾重重复使用用计划，请请将不需需要更换换的毛巾巾挂在毛毛巾架上上，需要要更换的的放在毛毛巾篓里里，服务务员将及及时更换换您的房房间内的的毛巾。感感谢您对对宾馆环环保活动动的支持持与配合合。Pleaase putt thhe ttoweel iintoo thhe bbaskket in thee baathrroomm foor cchannginng. Thaank youu foor yyo
38、u suppporrtinng oour envviroonmeentaal pprottecttionn caampaaignns.体重称SSCALLE房间内备备有体重重称，供供您使用用。Therre iis aa sccalee inn thhe bbathhrooom ffor youur uusinng.请拨/DDIALL文件夹FFILEE FOOLDEER内备有信信封、信信纸、房房价表、宾宾客意见见书等。In tthe fille ffoldder, yoou ccan finnd eenveeloppes, leetteer, rooom rratee liist, annd gg
39、uesstioonarry.冰块ICCE CCUBEES 88666如果您需需要冰块块，请与与客房中中心联系系。Pleaase conntacct HHoussekeeepiing forr thhe iice.赠饮FRREE DRIINKSS 客房内备备有茶叶叶、咖啡啡，供客客人无偿偿使用。The teaa annd ccofffee aree frree forr drrinkkingg.客房上网网ROOOM IINTEERNEET SSERVVICEE宾馆所有有房间都都配备网网线接口口，您足足不出户户便可上上网冲浪浪、收发发邮件、联联系业务务、搜集集资料等等。Freee ussingg
40、thhe IInteerneet iin tthe rooom.房间清理理ROOOM CCLEAANINNG 88866如您需要要整理房房间，请请将“请请速打扫扫”牌挂挂在房门门外或与与客房中中心联系系。If rroomm clleanningg iss reequiiredd, ppleaase hanng tthe MAKKE-UUP CCLEAAN ttag on thee ouutsiide dooorknnob or conntacctinng tthe Houusekkeeppingg.客房电话话ROOOM CCALLL SEERVIICE客房床头头柜、卫卫生间或或书桌有有多部同同线电话话供您使使用，可可拨打宾宾馆内线线、市内内电话、国国内及国国际长途途。Therre aare twoo paaralllells pphonnes at thee niightt taablee annd bbathhrooom ffor youur uusinng. Youu caan ddiall eiitheer oof tthemm foor eexteensiion phoone nummberr