《国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Incident Tracking Training Outline.docx》由会员分享，可在线阅读，更多相关《国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Incident Tracking Training Outline.docx（2页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、GuestWreIncident Logging Training OutlineNOTESOverviewWhat is Incident Logging?Why use Incident Logging?Training Objectives for this moduleWhat is in this for you?Navigating the Incident LogReview Options o Add Record o Delete Record o First, Previous, Next and Last o Find o Filter o Clicking on Hea
2、ders to sort o Edit buttonFollow alongo Locating an incident o Edit an incident o Sort the columns o Filter the listQ&ALogging an IncidentTrainer shows real example o WOW -Remembering past problems for a guestReview Creating an Incident (Critical Need to Know) o Room Number options o PMS Lookup o Lo
3、okup Guest Name o Selecting Incident Code o Priority and resolution o Schedule o Adding Incident Notes o Linking to Group o Guest ID o Incident Status o Reported By o SourceDCC ConfidentialGuestWare Training OutlineGuestWreGuestWreIncident Logging Training OutlineNOTESNOTESAttendee follows along cre
4、ating an IncidentQ&AAdding a ResponseWhy add a Response?Review Adding a Responseo Assigned too Date/Time Assignedo Time completedo Solutiono Response Noteso Costo Satisfactiono Resolvedo Convert to Work Ordero Letter Optiono Multiple Responses from single incidentQ&AFollow along creating a responseo
5、 Creating a response for an incidento Creating multiple responseso Converting to Work Ordero Creating LetterAdditional Tips and Tricks (Nice to Know):o Copying an Incidento Create Incident report by Group IDo Using Public areas or back of house areaso Cant find the codeo Open issue for the room or Duplicate request o Print buttono Associate reporting for a guestWork Shop Exerciseso Exercises shown on overheadReview with Class (Q&A)QuizDCC ConfidentialGuestWare Training Outline