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1、http:/www.bized.co.ukCopyright 2007 Biz/ed人力资源管理软件 Still waters run deep.流静水深流静水深,人静心深人静心深 Where there is life,there is hope。有生命必有希望。有生命必有希望http:/www.bized.co.ukCopyright 2007 Biz/edHuman Resources Managementhttp:/www.bized.co.ukCopyright 2007 Biz/edRecruitmenthttp:/www.bized.co.ukCopyright 2007 Biz
2、/edRecruitmentThe process by which a job vacancy is identified and potential employees are notified.The nature of the recruitment process is regulated and subject to employment law.Main forms of recruitment through advertising in newspapers,magazines,trade papers and internal vacancy lists.http:/www
3、.bized.co.ukCopyright 2007 Biz/edRecruitmentJob description outline of the role of the job holderPerson specification outline of the skills and qualities required of the post holderApplicants may demonstrate their suitability through application form,letter or curriculum vitae(CV)http:/www.bized.co.
4、ukCopyright 2007 Biz/edSelectionhttp:/www.bized.co.ukCopyright 2007 Biz/edSelectionThe process of assessing candidates and appointing a post holderApplicants short listed most suitable candidates selectedSelection process varies according to organisation:http:/www.bized.co.ukCopyright 2007 Biz/edSel
5、ectionInterview most common methodPsychometric testing assessing the personality of the applicants will they fit in?Aptitude testing assessing the skills of applicantsIn-tray exercise activity based around what the applicant will be doing,e.g.writing a letter to a disgruntled customerPresentation lo
6、oking for different skills as well as the ideas of the candidatehttp:/www.bized.co.ukCopyright 2007 Biz/edEmployment Legislationhttp:/www.bized.co.ukCopyright 2007 Biz/edEmployment LegislationIncreasingly important aspect of the HRM roleWide range of areas for attentionAdds to the cost of the busine
7、ssEven in a small business,the legislation relating to employees is important chemicals used in a hairdressing salon for example have to be carefully stored and handled to protect employees.http:/www.bized.co.ukCopyright 2007 Biz/edDiscriminationCrucial aspects of employment legislation:RaceGenderDi
8、sabilityDisability is no longer an issue for employers to ignore,they must take reasonable steps to accommodate and recruit disabled workers.Copyright:Mela,http:/www.sxc.huhttp:/www.bized.co.ukCopyright 2007 Biz/edDisciplinehttp:/www.bized.co.ukCopyright 2007 Biz/edDisciplineFirms cannot just sack w
9、orkersWide range of procedures and steps in dealing with workplace conflictInformal meetingsFormal meetingsVerbal warningsWritten warningsGrievance proceduresWorking with external agencieshttp:/www.bized.co.ukCopyright 2007 Biz/edDevelopmenthttp:/www.bized.co.ukCopyright 2007 Biz/edDevelopmentDevelo
10、ping the employee can be regarded as investing in a valuable assetA source of motivationA source of helping the employee fulfil potentialhttp:/www.bized.co.ukCopyright 2007 Biz/edTraininghttp:/www.bized.co.ukCopyright 2007 Biz/edTrainingSimilar to development:Provides new skills for the employeeKeep
11、s the employee up to date with changes in the fieldAims to improve efficiencyCan be external or in-househttp:/www.bized.co.ukCopyright 2007 Biz/edRewards Systemshttp:/www.bized.co.ukCopyright 2007 Biz/edRewards SystemsThe system of pay and benefits used by the firm to reward workersMoney not the onl
12、y methodFringe benefitsFlexibility at workHolidays,etc.http:/www.bized.co.ukCopyright 2007 Biz/edTrade Unionshttp:/www.bized.co.ukCopyright 2007 Biz/edTrade UnionsImportance of building relationships with employee representativesRole of Trade Unions has changedImportance of consultation and negotiat
13、ion and working with trade unionsContributes to smooth change management and leadershiphttp:/www.bized.co.ukCopyright 2007 Biz/edProductivityhttp:/www.bized.co.ukCopyright 2007 Biz/edProductivityMeasuring performance:How to value the workers contributionDifficulty in measuring some types of output especially in the service industryAppraisalMeant to be non-judgmentalInvolves the worker and a nominated appraiserAgreeing strengths,weaknesses and ways forward to help both employee and organisation