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1、2013 年内二科优质护理服务工作计划为进一步贯彻卫生厅印发的2012 年推广优质护理服务工作方案通知精神，紧紧围绕医院及护理部工作方针和工作计划，认真履行职责，重点抓好科室护理质量管理工作，提高护理质量，达到质量持续改进；改进护理服务，提高护理服务质量；加强护理安全管理，保障病人安全；加强在职人员培训及在职教育，切实提高科室护理人员整体素质，继续推行优质护理服务工作，现制定计划如下：一、统一思想，提高认识，进一步提高护理质量，达到质量持续改进。1、牢固树立“以病人为中心”的服务理念，将优质护理服务作为提高护理质量，和谐护患关系的突破口，充分调动护士工作的积极性，提高护士责任感与使命感，用心构
2、筑“优质示范病房”。2、按护理质量标准要求，护士长对病区护理质量全面检查每天抽项查，每周不定期对本科室护理质量进行全面检查，护士长每月将科室护理质量检查及整改情况在护士会议上反馈，提出整改措施，责任到人，限期整改，持续追踪。将科室质量检查记录在护士长手册中，每月将护士长手册按时上交护理部。二、加强护理安全管理，保障患者安全，重质保量。1、加强病人重点环节的管理，如病人转运、交接、圧疮等，建立并完善护理流程及管理评价程序。抓住护士交接班、每月一次的护理查房等关键环节，加强护理管理确保目标实现。将安全管理切实落实在护理工作中，保障患者安全。2、加强护理安全监控管理，每月组织科室进行护理安全隐患排查
3、及护理不良事件的原因分析讨论，分析发生的原因，应吸取的教训，提出防范措施与改进措施。3、加强科室管理。每月对科室在病房管理、基础护理、护理安全、病历文书书写、护士仪表、消毒隔离等进行不定期的抽查，对存在的问题立即指出并反馈，提出整改意见，限期整改。4、参加科教部及院感办组织的院感知识培训，切实落实院感的各项制度，保证医务人员安全防范，保障患者安全。三、改进护理服务、提高护理服务质量1、在科室继续开展特色服务，如：在护士站备便民服务箱出院患者发放“出院爱心提示卡”进病房对患者一声问候，给患者一个真诚的微笑督促患者按时服用口服药。给老年患者打开水2、落实基础护理。满足住院患者的基础护理和基本生活照
4、顾需要，增加晨晚间护理时段的护理人员，主动帮助患者进食、饮水、服药、翻身、拍背等，实行关爱式的基本生活照顾，切实让患者体会到优质服务。3、落实专业化服务。责任护士在为患者进行基础护理和生活照顾的同时，密切观察患者的病情变化，并能运用护理专业知识与技能为患者提供专业化的服务。4、落实专科护理工作。护士认真学习专科疾病护理常规，参加专科护理查房、护理会诊，不断提升护士的专科护理水平和专科业务能力。共同解决临床疑难护理问题，为患者提供优质的专业化护理服务。文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M
5、8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q
6、9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M
7、8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q
8、9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M
9、8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q
10、9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M
11、8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U15、落实健康教育。健康教育贯穿患者入院、出院的全过程，在治疗护理过程中讲述疾病相关知识，教会患者适合的康复训练，让健康教育落到实处，促进患者早日康复，提高患者满意。四、提高护士整体素质，提升护理服务专业化水平1、加强护士的素质培养。要求护士要有专业的外在形象、得体的言谈举止，不断丰富自身专业理论知识，努力娴熟护理操作技能，加强处理临床护理疑难问题的能力。2、加强护士能力的培养。以多种形式的学习和培训，不断提升护士的沟通协调能力、病情观察能力、健康教育能力、安全实践能力、护理操作技能、教学科研能力。通过
12、核心能力的培养护士能掌握规范的护理基本操作技术，对护理对象实施整体护理，对常见病、多发病病情和用药反应进行观察，对急危重症患者进行及时正确的处理和抢救。3、加强专科护士的培养。建立专业化的护理队伍，选派护理人员完成专科护士的培训，在科室里起到专业带头作用。4、加强低年资护士的培训。按照护理部要求，认真完成低年资护士的规范化培训，从职业素养、专科知识与技能、服务能力等方面加大对低年资护士的培训力度，提高护理服务意识和能力，使之更好地胜任临床护理岗位。五、转变护理服务理念，注重人性化服务优质护理体现“以病人为中心”的理念，围绕满足患者的临床护理需求开展各项护理活动。实施患者从入院到出院的全程、全心
13、护理，文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4
14、HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I
15、3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4
16、HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I
17、3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4
18、HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I
19、3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1使患者整个住院过程均享受到标准化的护理服务；实现标准化健康教育，健康教育贯穿于患者入院到出院的全过程，在“标准化”的健康教育处方的基础上，针对患者的年龄、学历、职业等情况，制定“个性化”的健康教育方案。利用各种形式的健康教育（资料、图片、讲座等）给予针对性的指导，满足患者的不同需求。六、适时总结，鼓励创新鼓励护士主动创新，树立典范，总结经验，相互借鉴，
20、取长补短。内二科二零一三年一月一日文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编
21、码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T
22、4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编
23、码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T
24、4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编
25、码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1