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1、优秀酒店季度工作总结今年，酒店行业环境相当严峻，为搞好经营，饭店在去年年底就制定了正确的经营思路，把经济指标分解到各个部门，核定了营业额、费用额、毛利率、逐月核算，超额提成，节能有奖的效益与工资挂钩的原则，充分调动了管理人员和员工的积极主动性，通过酒店上下的齐心努力，想方设法，搞好经营。虽然大的环境不景气，但酒店还是取得了较好的经济效益和社会效益。2017 年第一季度累计完成营业额为：00000 万元，比去年同期上升了000 万元，上升率为 000%，完成了预期指标的000%。二、各部门工作情况总结餐饮部：强化各项管理制度，提高服务质量，更换新菜谱，不断调整开发餐饮新品，突破餐饮营收。餐饮部第
2、一季度完成销售000 万元，比去年上升000 万元，上升率为 000%。在年初，餐饮前厅和后厨紧密配合,顺利的完成了春节前的礼包销售、会议包桌接待高峰,以及春节期间的团圆宴接待工作。针对节后员工流动较快，新员工较多的情况，加大了培训力度，力争尽快使员工服务技能到位;编制下发了预定电话订餐的流程和快捷点菜菜单，同时对预定员工进行了菜单的培训;根据饭店调整，成立预订处，并提高员工的工资待遇;后厨积极调整菜品，三月初制作了临时性的新菜单、燕鲍翅菜单并对服务员做了菜品知识培训后投入使用;为加强各区域的管理力度，从优秀员工里选拔若干领班协助个区域主管做好服务工作;奖金分配、海鲜提成制度进一步做了调整了，
3、以更好的提高员工工作的积极性。加强了餐饮管理人员现场监督的力度，实行走动式管理。下一阶段，餐饮部要加强前厅各服务环节的督导，增强员工的对客服务意识，提高现有服务的水平;餐饮部的费用控制、节能降文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y
4、10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6
5、文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:C
6、P7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I1
7、0F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8
8、HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G
9、5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6
10、ZI8K7Y10S3H6耗工作的还需要进一步加强;要稳定菜品质量，保证厨部的出品速度;部门设施设备的维护保养;将对客户的档案，进行系统的整理和完善。客房部：以提高客房出租率和服务质量为核心，达到营收和服务的双赢目的。客房部第一季度完成销售000 万元，比去年同期上升000 万元，上升率为 000%。春节前各单位的年会、会议等等比较集中，部门工作安排有条不紊，没有出现重大客人投诉事件，圆满完成了节前的各项大型接待任务。为了增加营收增长点，调整客房迷你吧产品，对棋牌室收费标准、服务项目进行了调整，并积极收集宾客意见反馈，将客房桶装水更换为小瓶矿泉水，提升了品质。狠抓卫生质量，加强日常的巡检和培训力
11、度。取得了立竿见影的效果。在客源紧张的情况下，及时组织好走客房的抢扫工作，为前台提供房源。今年客房部加大客房管理人员对ok 房卫生质量的检查，加强考核力度。结合员文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S
12、7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1
13、U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2
14、H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1
15、D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8
16、K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S
17、3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6工的实
18、操作业,工作中所遇到的问题，重点对各岗的岗位职责和工作流程进行培训,新进员工狠抓操作技能培训,使其更快的进入工作状态.前厅部：做好员工思想建设，提升服务标准前厅部从春节后，工作纪律为基点进行整改，做好员工思想建设。修订和规范了各项管理制度，对礼宾部进行了系统的标准作业流程培训，坚持每日一训，将培训工作日常化。在短时间内尽快规范了新员工的服务，同时也提高了老员工的服务标准。制订了“宾客服务中心”实施方案。对大堂吧的消费品进行积极调增，同时针对员工的推销意识也进行了培训，使大堂吧的收入得到了明显的提高，实现逐月递增。销售部：做好重点客户的接待与跟踪，拓展新客户，带动酒店营销工作。营销部协议单位20
19、08 年完成销售 860 万元，比去年的 823 万元，上升 37 万元，上升率为 4.5%。文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文
20、档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP
21、7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10
22、F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 H
23、L2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5
24、M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 Z
25、I8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6在新客户开发方面。应该说，一直是酒店的一个销售弱项，春节过后，我们销售人员
26、通过登门拜访、电话等方式对新密市场、洛阳旅行社市场进行了宣传工作。逢节假日,向关系户电话问候，发送短信，以不同的形式征求宾客的宝贵意见。特别是对现有协议客户的维护和管理方面，通过对客户档案资料的整理后，每周销售人员定期对客户进行拜访，一方面加强联系，另一方面及时掌握客人反馈信息和客户的消费动态，提高协议单位消费有效率。工程部：全面落实节能措施，有效减少酒店费用。做好日常维修与保养，确保酒店设备正常运行。工程部在第一季度先后对中央空调主机、冷却塔、冷冻水循环系统进行清洗，更换有故障的阀门4 台、保温 100 余米，对隐蔽的空调风机滤网清洗、客房卫生间感应设施及上下水的排查、客房的隔音改造、后餐包
27、的地脚线更换改造、有线电视增加法制频道、客用男卫生间便器隔断、软水处理器的故障排除、对客房所松动设施的排查与检修等等。本季度共计完成大修改造项目28 项。并通过文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7
28、I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U
29、8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H
30、1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D
31、6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K
32、7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3
33、H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6对水、电
34、、蒸汽、天然气等能源的严格管理，给酒店减少了能源损耗，降低了营运成本。工程部在日常设备维护上也做了大量的工作。总结统计分析重点部位，重点巡视，重点交接，提高设施设备的安全保障。克服种种困难，及时做好各类维修和抢修工作。对于突发事件，工程部全体人员都能及时的沉着应对，第一时间赶在第一现场进行抢修，保障了酒店的正常运行。财务部：做好收支管理工作，不断完善各项规章制度，切实起到财务监控作用。春节前，财务部合理安排各项物资储备工作，并对供应商进行公开招标，选定实力强信誉好的供应商签定供货合同。文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10
35、F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 H
36、L2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5
37、M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 Z
38、I8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y1
39、0S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文
40、档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP
41、7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6结合 1-2 月份的经营情况及后期经营走势分析，重新核算09年各项预算及考核数据并结合公司及各参与考核部门对09 年的预算和考核指标进行了微调，同时与各部门重签了目标责任书。财务部作为内部监控部门，不断完善各项制度，建立物品报损制度，重新规定了宴会标单折扣的要求和权限，完善了餐
42、饮员工的海鲜酒水提成方案，规定了标准菜单折扣的要求和权限等。在财务报表方面，及时给总经理和各部门负责人提供有效的参考数据，使得各部门负责人能够及时的更加准确的制定改进措施，落实考核制度。行政：完善员工工资体系，提高员工工作积极性饭店第一季度共招聘人，培训入职新员工人。发放员工工资 万元，发放员工奖金万元，第一季度饭店员工人均工资达到元。文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:
43、CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I
44、10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8
45、 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1
46、G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6
47、 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7
48、Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H
49、6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6为完善酒店劳资制度，减少员工流动率，对人事政策进行了部分调整，增加一线关键对客岗位员工津贴，覆盖面约30%，人均增加 120 余元。对符合酒店规定的员工缴纳养老保险，从17 年开始增加缴纳住房公积金。提高员工的劳动积极性和稳定性。完善管理制度是开展好各项工作的基本保障，为此，09 年度办公室建立及完善有关工作制度，如招待费控制管理规定、各部门外出考察管理办法、饭店红利分配办法，并结合实际经营情况，调整各部门考核指标，起到积极的
50、激励作用。在行政方面，尽可能维护好酒店各行政管理部门的关系，每逢节日主动问候或拜访。其次根据重点监督要求加强内部管理和指导，保证酒店在一个良好的环境下运行。目前，我们所要加强的，主要是团队凝集力，不断完善各项规章制度，对待员工耐心教育，沟通到位，管理人员不断提高责任心和处事能力，勇于承担责任，提高对企业的忠诚度，大家团结一文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I10F1U8 HL2H1G5M1D6 ZI8K7Y10S3H6文档编码:CP7S7I1