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1、不合格品控制程序NONCONFORMING PRODUCT CONTROL PROCEDURE修订日期修订单号修订内容摘要页次版次修订审核批准2011/03/30/系统文件新制定4A/0/更多免费资料下载请进：好好学习社区批准：审核：编制：不合格品控制程序NONCONFORMING PRODUCT CONTROL PROCEDURE1.purpose目的 为有效地杜绝不合格的物料、半成品及成品的误用、流出; 并对其予以恰当处理. To avoid nonconforming materials, semi-finished products and finished products from
2、 misuse and Outflow, and dispose them properly. 2. scope范围 适用于不同阶段的产品及物料：如进料、制程、成品、库存及客户退货.Applicable for material and products in different level: Incoming, process, finished goods, stock and customer returns.3. Reference Document参考文件4.1MRB运作程序 MRB operation procedure4.2记录管理程序 Record control proced
3、ure4.3进料品质控制程序 Incoming quality control procedure4.4过程质量控制程序 Process quality control procedure4.5出货质量控制程序 Outgoing quality control procedure4.6纠正与预防措施管理程序 Corrective and preventive action management procedure4.7产品标识及追溯性管理程序 Product identification and traceability management procedure4. Definition定义5
4、.1 合格：满足要求. Conforming: Satisfy the requirement 5.2 不合格：未满足要求. Nonconforming: Disatisfy the rewuirement.5. Responsibility职责 6.1 品质部：负责对不合格原料及成品的检验判定及标识。QA Dept.: Responsible for inspection, judgment and identification of nonconforming material and products. 6.2 生产部：负责对在线不合格物料及产品的隔离。Production Dept.:
5、 Responsible for separation of nonconforming material or products in process. 6.3货仓部：负责对不合格物料及成品的隔离Warehouse Dept.: Responsible for separation of nonconforming materials and finished products.6. General procedure一般程序7. 1总则 General 7.1.1 本公司的不合格品的处理方式为：退货、暂允收货、返工、挑选使用、报废。 Disposal ways for nonconform
6、ing product are: reject, use as is, rework, sorting and scrapped. 7.1.2经检验判定、标识与隔离的不合格品， 在未做适当处理决议前, 任何人不得领用或使用。 No one should use nonconforming material or products which were judged, identified and separated unless there is a proper decision. 7.1.3不合格品之判定，应参照对应的检验规范或确认样品。Decision on nonconforming
7、products shall refer to the relevant inspection standard or approved sample. 7.1.4不合格品应该进行标识与隔离。 Nonconforming products must be identified and separated. 7.1.5经过返工/修理后的产品必须再次接受检验, 并保留检验记录. Reworked and repaired products must be re-inspected and keep an inspection record. 7.2进料不合格品 Incoming Nonconfor
8、ming Materials 7.2.1拒收不合格品需贴红色“IQC不合格标签”, 并放置在不合格品区域;Rejected materials shall be stuck with a red “ IQC rejection label” and placed in nonconforming material area. 7.2.2检验员将不合格现象及判定结果记录于来料检查报告中，交品管部主管及经理审核; Nonconforming phenomena and judgments are recorded in Incoming Inspection Report by inspector
9、 and send to supervisor and manager for approval. 7.2.3当不合格物料生产急需时，可通过MRB会议对物料进行评审, 其结果记录在MRB报告 中，具体参见MRB运作程序。 In case the nonconforming material is urgently used, a MRB meeting is held to review it. Result will record in MRB Report, the details refers to MRB Operation Procedure 7.2.4品质部分发来料检查报告, 通知
10、物控部, 品质部同时将纠正及预防措施报告 分发给供应商，要求供应商回复改善对策。 Incoming Inspection Report is distributed by QA Dept to inform MC Dept and meanwhile issue Corrective and Preventive Action Request to supplier for improvement countermeasure.7.2.5若物料退货，则MC根据IQC检验报告结果知会货仓退货，货仓开出退货单, 在供应商运回货物时，将该单要求供应商签名。 In case material is j
11、udged as RTV, MC inform warehouse to return according to the result of “IQC inspection report”. Warehouse issue a Material Return Slip and ask for a signature from supplier when return to supplier. 7.3制程不合格品 Nonconforming Products In Process 7.3.1制程中发现不合格品时，发现者需报告给生产主管, 不合格品应用红色箱子进行隔离;When nonconfor
12、ming products found in process, the finder shall report to the production supervisor and these products shall be separated with red box.7.3.2 PQC发现不合格品时，需将结果记录在巡拉报告表中，不合格品由生产车间负 责改善.PQC shall record the result in Line Monitoring Report When finding nonconforming products which shall be improved by p
13、roduction floor.7.3.3生产中发现不合格品是因为原材料的原因而导致的，由生产单位填写原物料异常报告表经品质部QA核实，交IQC/ MC/采购部共同处理.An Abnormal Materials Report shall be issued by production and checked by QA When found nonconforming products caused by raw materials, and IQC/MC/Purchasing will handle it together. 7.4成品不合格品 Finished Nonconforming
14、 Products 7.4.1 QA人员将不合格品记录在检查报告中并要求生产车间返工，返工后交QA重验，直至合格为止。QA inspector will record nonconforming products in QA Outgoing Inspection Report and request production to rework them. The reworked products will be rechecked until they are all conforming. 7.5库存不合格品 Nonconforming Products In Stock7.5.1库存原物
15、料/半成品及成品若经重检不合格将按7.2 / 7.3 / 7. 4处理。In case the re-inspection of the raw material, semi-finished products and finished products in stock failed. Nonconforming material or products will be disposed according to 7.2/7.3/7.4. 7.6 顾客退货不合格品 Nonconforming Products Returned by Customer 7.6.1客服部在收到顾客退货或投诉时，
16、应立即交品质部; CS Dept. shall hand over the returned products or complaint from customer to QA Dept. as soon as they get. 7.6.2品质部立即反馈给责任单位, 要求其分析原因, 实施纠正措施, 品质部确认改善效果。 QA Dept. shall feedback to responsible Dept. immediately and request for cause analysis, implementing corrective actions. QA Dept. will c
17、onfirm the improvement effect. 7.6.3 顾客抱怨的纠正与预防，应由品质部负责, 见附件客户投诉报告。 QA Dept is responsible for correction and prevention for customer complaint. See attached Customer Complaint Report. 7.6.4顾客退回的不合格品，由货仓负责点收并通知AE，需挑选、返工或报废时，由责任单位 负责处理，品质部QA跟踪返工效果。 Warehouse is responsible for counting and receiving
18、nonconforming products returned by customer and informs relevant AE. In case these products need to sort, rework or scrap, the responsible Dept. shall handle them and QA shall follow up the rework effect. 7.6.5不合格品返工、分拣后且经由生产部全检完毕后，立即通知品质部安排优先抽检，以避 免和其它产品相混淆。Production Dept. shall 100% check the rew
19、orked and sorted nonconforming products then informs QA Dept. arranging a priority inspection to avoid mix with other production. 7.6.6当品质部与客服部就产品判定有争议时, 由品质部、客服部一澄清问题点并做出结论，必要时由公司高层作最后决议。 In case judgments form QA is different with CS Dept., QA Dept. and CS Dept. shall clarify the issue together th
20、en make a conclusion，the decision will be made by the top management if necessary. 7.7纠正与预防措施 Corrective and Preventive Actions 7.7.1 不合格品的纠正与预防措施参考纠正与预防措施管理程序 Corrective and preventive action for nonconforming products refer to Corrective and Preventive Action Management Procedure. 8. 附件 8.1 原物料异常报
21、告表 Abnormal Materials Report 8.2 退货单 Material Return Slip 8.3 客户投诉报告 Customer Complaint Report 8.4 培训表格 Training Form附件8.1原物料异常报告表Attachment 8.1: Abnormal Materials Report原物料异常报告表 ABNORMAL MATERIALS REPORT (AMR) NO.生产单号 PO NO:物 控 物料名称MATERIAL NAME跟 单 规格 SPECIFICATION品质部 颜色COLOR采 购PURCHASE DEPT供应商SUP
22、PLIER车 间SEWING DEPT生产车间SUBCONTRACTOR包装部PACKING DEP货 仓 WH异常物料描述PROBLEM DESCRIPTION:责任人Responsibility：确认结果RESULT: 接受/ACCEPTED囗不接受REJECTED囗选用SELECTED囗待决/HOLDED囗制表PREPARED BY: 日期DATE: 审批APPROVED BY: 日期/DATE:附件 8.2退货单Attachment 8.2:Material Return Slip退货单 Material Return slip No.:_供应商名称Supplier Name:_ 日期
23、Date:_PO号PO NO.规格 Spec.品名 Name颜色 Color订单数量 Quantity收货数量 Accepted quantity收货日期 Accepted date退货数量 Returned quality单位 Unit生产单号 Production code退货原因:Return reason:供应商签名: 仓库主管: 审批： Supplier signature:_ Warehouse SVR:_ Approved by:_附件8.3客户投诉报告Attachment 8.3:Customer Complaint Report附件8.4培训表格Attachment 8.4:Training FormEmployee name职工姓名Badge No.员工编号Trained by讲师Date日期Employee signature职工签名第 11 页