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1、机场放左边蓝色标签入境与出境检查护照Check PassportCustom Officer：May I see your passport, please Where are you staying麻烦请给我你的护照。将在哪儿住宿Guest：Here is my passport / Here it is.这是我的护照。Guest：/I will stay at * Hotel.我将住在*饭店。提示：可以将酒店预订单给经办人Custom Officer：Whats the purpose of your visit旅行的目的为何Guest：Just for sightseeing/trave
2、l.观光/旅行。Custom Officer：Do you have a return ticket to China是否有回程机票Guest：Yes, here it is.有的，这就是回程机票。提示：将机票预订单给经办人Custom Officer：How long will you be staying in the Mauritius预计在毛里求斯停留多久Guest：6 days.6天。通常情况下，停留6天Custom Officer：How much money do you have with you你随身携带多少现金Guest：I have * dollars.大约*元。行李遗失
3、Baggage LostGuest：I canfind my baggage. Could you please check it urgently我找不到我的行李，是否可麻烦紧急查询？Staff：Please wait for a moment while we are investigating. Your claim tag, please我们正在调查，请稍等一下。请出示一下行李票。提示：通常贴在机票上Guest：Here it is. How soon will I find out这是我的行李票。请问多久可以找到？选择1/Staff: Wed like t you to make a
4、 lost baggage report. Would you come with me to the office必须填份行李遗失报告。请与我到办公室。Guest:Ok.(Finish) Where can I get my baggage好的，我到哪里拿行李？选择2/Staff: Could you describe your baggage How many pieces of baggage have you lost请描述你的行李。你总共遗失了几件行李Guest:*(颜色，尺寸，特点，件数等)Staff:Your contact way,please您的联系方式？Guest:*(预定
5、的酒店地址，停留天数， 等) Please deliver the baggage to my hotel as soon as youve located it.一旦找到行李，请立即送到我入住的饭店。海关一般过关时，凭以下这些资料与护照(有效期在六个月以上)，就会给您15天旅游落地签证1) 入境表Disembarkation Card2)安康卡通常飞机上就会发放。分别填好两张表格，到达毛里求斯机场以后，出关的时候，海关人员会要求出示入境表。待过完海关，有一名工作人员会收集安康卡。入境表Disembarkation Card(1)Full name as it appears in Passp
6、ort(护照上的英文名字)Melody Zhou(2)Nationality(国家)China(3)Country of Birth(出生地)Shanghai(4)Date of Birth(出生年月日)(5)Passport No(护照号码)G12345678(6)Place of issue(护照发行地)Shanghai(7)Date of Expiry(护照到期日)注：至少半年以上(8)Place of Residence(City/State/Country) (居住地)Shanghai/China(9)SexMaleFemale (性別Male:男Female:女)(10)Last
7、place of Embarkation(入境之前到过的国家)(11)Length of stay (days) (停留天数)6 days酒店放左边蓝色标签入住Check in：在前台 Time:14001建议：一般酒店办理Check in时间为下午两点以后，请直接提供携程酒店确认单hotel voucher即可入住。局部酒店会要求填写信用卡信息。2以下是前台常用词汇或交流时会有帮助的。 signature签名 tips小费 credit card信用卡 room key房卡 register登记 passport护照3存放行李Depositing Bags：酒店通常check out时间为上
8、午12点。如果距离登机有较长时间，需要在酒店附近停留，您可让行李员Bellman将行李存放在礼宾部Concierge常用句型Guest: Id like to leave this with you.我可以把行李寄放在这儿吗？Bellman:Certainly, Is there anything valuable or breakable in your bag当然，您包里有易碎或贵重物品吗？B: Thank you, here is your tab No.*谢谢，这是您的行李牌。B: Youre welcome.不客气.常用句型：1.May I have a menu,please请给我
9、菜单。2. What is the specialty of the restaurant？Could you recommend todays popular dish I prefer something light/spicy.餐厅招牌菜是什么？可以推荐一下餐厅的今日热卖菜吗？我想 来 点 清 淡 些/辣的.3.What kind of drinks do you have餐厅有些什么饮料4.Do you offer vegetarian dishes餐厅是否有供给素食餐d like*我想要一份*6.Waitress:How do you like your steak？你的牛排要如何烹
10、调？Guest: Well done (medium/rare),please全熟(五分熟/全生)。Hot words:热门词汇提供方式：a la carte照菜单点/buffet自助餐餐具：napkin餐巾 soup spoon汤匙 knife餐刀 cup杯子 glass玻璃杯mug马克杯 toothpick牙签 fork叉子dish碟 plate盘 straw吸管饮料：cocoa可可coffee mate奶精coffee咖啡tea bag茶包black tea红茶ice water冰水 mineral water矿泉水 milk-shake奶昔 honey蜂蜜 orange juice橘子
11、汁调味品：tomato sauce番茄酱 mustard芥茉 salt盐 sugar糖sour酸bitter苦soy sauce酱油2.3入住后，要求所需效劳1通常毛里求斯酒店都提供客房清扫、送餐效劳、兑换外币、叫醒效劳、礼宾效劳、洗衣效劳、Spa、潜水设备的租借、旅游效劳咨询等。2以下为交流时可能用到的词汇：Housekeeping客房清扫进房前，效劳生的标准用语，请准备至少$1的小费放在枕边In room dining送餐效劳Currency Exchange外币兑换Morning call service叫醒效劳在入住时，可直接要求或回房后打总机设定常用句型O: This is oper
12、ator. May I help you这里是总机，有什么可以帮您？G: Yes, Id like to be woken up tomorrow morning。我想让你们明早叫醒我。O: Certainly,At what time当然，几点？G: At around * a.m.大约在*O: May I have you room number您的房号？G: *,please是*O: Yes, sir/maam. A Morning Call for room * at *. We will call at time, and anything else I can do for you
13、是的，先生/小姐*要求*叫醒效劳。我们将准时叫醒您，还有什么可以帮您？G: No thank you.没有，谢谢O: Hope you enjoy your stay.祝您入住愉快。Concierge Service礼宾效劳您可询问任何您感兴趣的话题，例如各类一日游预订效劳Laudary Service洗衣效劳2.4离店：Check-out(Time:12:00)常用句型：1.Excuse me. Were leaving today. Id like to pay our bills now.劳驾。我们今天要离开。我希望现在把账结清。2. Staff：Have you used any ho
14、tel non-free charge services this morning, Mr.*先生，今天早晨您是否用过旅馆效劳设施，或在旅馆餐厅用过早餐？Guest:Yes, I just use the mini bar to drink some water, but I didnt use any services.是的，我使用过小冰箱的瓶装水，但是我没有使用过任何付费效劳设施。3.Sign bills签单2.5赞赏别人当为您提供满意效劳：1You look great today.你今天看上去很棒。【每天都可以用!】2Well done！你干得非常好。【国际最通用的表扬!】3Im very pleased with your work.我对你的工作非常满意。【正式、真诚的赞扬！】4You have a good sense of humor.你真幽默。5This is really a nice place.这真是个好地方！【随口就说、但效果很好的表扬！】我自己的单词备查表带 Watch strap 钢 steel 皮表带 Leather strap 皮革 Leather招牌菜 Signature dishes第 8 页