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1、神经内科优质护理服务工作总结为了响应在全国开展的卫生部20XX 年“优质护理服务示范工程”活动，加强我院临床护理工作，体现“以人为本，以病人为中心”落实基础护理，为病人提供安全、优质、满意的护理服务。首先，院领导对全院护士召开了动员大会。四月底，护理部安排了我和骨科护士长到省里参加“湖南省基础护理质量管理学习班”培训。通过学习，首先提高了我们对优质护理服务的认识。学习回来后立即向科室护士传达了培训班的内容，并组织护士学习了卫生部及卫生厅的相关文件内容，提高了护士对优质护理服务的认识。认识到通过优质护理服务可以更深入的了解病情，通过优质护理服务我们可以更仔细的观察病情，通过优质护理服务可以更加深
2、我们与病人的感情。因此针对我们科室的特点在开展优质护理服务活动中我们采取了以下举措：一：调整排班模式，修订岗位职责与工作流程。根据神内科病人病情重、进食困难、生活不能自理、基础护理量多而重的特点，我们打破了以往的传统排班模式，实行了APN 排班，双 晚 双 夜，并 在 工 作时 间 上 进 行了 调 整。A班:7:30_15:30 P班:15:00_23:00 N班:22:30_8:00。重新修订各班岗位职责与工作流程。二：护士分层管理，将病人责任到人将护理病区分成两组，分别由组长和责任护士担任责任组长，组长负责重病区的病人，责任护士负责普通区的病人，实行8 小时在岗，24小时负责，其他护理人
3、员也分成两组，5 年以上护士为重病区组员，年轻护士为普通病区组员，实行轮班制，让我们的每一组病人都得到24 小时不间断的连续的护理服务。三：正确评估患者，根据需要采用不同的护理模式对于完全不能自理的患者给予完全支持，着重基础护理，（如口护、会护、床上擦浴、洗头、鼻饲、翻身等），部分自理患者给予部分支持，以协助、指导为主，（如打水、协助洗漱、订餐、排便等）并鼓励患者去完成简单的生活所需，完全自理患者给予教育支持，着重于健康教育（疾病知识的指导、饮食指导、药物指导、功能锻炼的指导）四：实行护士岗位管理，调整绩效分配，调动护士积极性1、通过科学设置护理岗位，并按照护理岗位的劳动强度、技术要求、工作风
4、险等要素确定分配原则，在分配机制上向工作量大、技术性强、工作时间长的岗位倾斜，实现按劳分配、多劳多得、优劳优得，如：组长系数 1.3/天、二级责护1.1/天、一级责护1.0/天，其余白班0.9/天，护士的 P班 1.0/天、N 班 1.3/天,护师 P班 1.1/天 N 班 1.5/天,主管护士 P班 1.2/天、N 班 1.7/天。2、绩效考核与薪酬分配相结合。将工作考核质量，患者满意度等要素与绩效考核相结合，并作为护士薪酬分配、晋升、评优的主要条件五：规范工作流程，提高整体素质去年年底对全科护士进行了晨会交班及床旁交班的规范化培训，规定科室所有人员的站队、对工作人员先进行问好后再交班，交班
5、时要求分组进行，先一组后二组，一律采用普通话。床旁交班时要求先交后接，交班者要重点突出，按照病情、治疗、护理、管道、特殊处理皮肤等顺序交，交完后接班者再接。对于特殊病人或危重病人护士长文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7
6、S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1
7、 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7
8、S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1
9、 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7
10、S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1
11、 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7则采用提问与指导的方式促进大家互相学习，从而不断提高科内护士的整体素质。在开展优质护理服务活动中，为了做好基础护理，为了让患者满意，我们每一个科室的护士都付出了自己的努力。记得
12、，有一天，我们科室送来一位70 多岁的爷爷，他是一位五保户，双目失明，当时患有脑出血，入院后大便拉在身上，整个病房臭气熏天，病房所有的病人全都跑出来责怪我们。见状，我们护士立即给患者擦大便，擦澡，更衣，撒爽身粉，在病房用艾条消毒，开窗、通风，顿时病房的异味就全部消除了，整个病房的病人对我们的做法都表示称赞。还有一位叫李建生的爷爷，他经常生病，郴州所有的医院都住过，直到跑到我们医院他才感到了希望，于是便写下了一篇从绝望到希望的感谢信。当我看到这封感谢信的时候，我更坚定了信心，更坚定了一定要做好优质护理服务示范病区工作的信心，从这封感谢信里我们看到了我们的能力，我们的付出得到了价值的体现。自从开展
13、优质护理服务以来护理质量明显提高了，护理缺陷明显减少了，患者对我们的满意度提高了，我们的社会效益和经济效益得到了双丰收。但是在今年的工作中我们还存在很多不足，比如病人的基础护理未真正做到陪而不护，病人的需要未真正落到实处，未将专科护理做细、做精。在20XX 年的护理工作中，我们将努力做实基础护理，做精专科护理的内涵，进一步提高病人的满意度，提高护理服务品牌，努力为病人提供安全、优质、满意的护理服务，真正做到陪而不护。今天，我们被评为优秀示范病区，我最想说的就是：全院的护士文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6
14、E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档
15、编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6
16、E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档
17、编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6
18、E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档
19、编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6
20、E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7姐妹们，你们辛苦了！你们都是最棒的!在此，我代表我们科室向大家表示感谢，感谢你们给了我们这个荣誉！感谢领导对我们的关心与帮助，感谢其他科室护士姐妹们对我们的支持与鼓励。我相信有了你们的支持、鼓励和帮助，我们会越做越好。文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X
21、3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B
22、8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X
23、3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B
24、8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X
25、3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7文档编码:CK7S5O6X3V4 HC1W6E4S1I1 ZS5B8A1F3X7