2021年职场礼仪常识汇总.pdf

《2021年职场礼仪常识汇总.pdf》由会员分享，可在线阅读，更多相关《2021年职场礼仪常识汇总.pdf（12页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。

1、职场礼仪常识汇总1、社交中的 黄金原则(1)对朋友的态度要永远谦恭,要常常微笑着同别人交谈,交往.(2)对周围的人要时时保持友好相处的关系,寻找机会多为别人做些什么,例如,你的邻居病了,你能想到为他做一碗可口的汤,别人对你就会经久难忘.(3)当别人给你介绍朋友时,你应集中精力去记住人家的名字.在以后的交往中,你一见面就能叫出他的名字,人家就会觉得这个人很热情,很有心.(4)要学会容忍,克服任性,要尽力理解别人,遇事要设身处地为别人着想.做到这一点就能让朋友感到亲切、可信、安全.2、办公室里五大礼仪地图我的许多朋友从农村来到城市,开始是做工人的,因为他们自强不息,进修了大专,开始做了办公室职员,

2、有的是接线员,有的是秘书,更多的做了推销员,经常出入 office.她们都认为懂得职场礼仪是多么重要.遵循一些礼仪规范,了解、掌握并恰当地应用职场礼仪会使你在工作中左右逢源,使你的事业蒸蒸日上哦.办公桌的礼貌我们办公室有十张办公桌,情形却大不一样.只有一两张是整洁的,其他都是惨不忍睹.我一看到凌乱的办公桌,就对这个桌子的主人打了折扣.所以奉劝大家,保持办公桌的清洁是一种礼貌.想说说在办公室里用餐的事,使用一次性餐具,最好吃完立刻扔掉,不要长时间摆在桌子或茶几上.如果突然有事情了,也记得礼貌地请精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 1 页，共 12 页同事代劳.容易被

3、忽略的是饮料罐,只要是开了口的,长时间摆在桌上总有损办公室雅观.如茶水想等会儿再喝,最好把它藏在不被人注意的地方.吃起来乱溅以及声音很响的食物最好不吃,会影响他人.食物掉在地上,最好马上捡起扔掉.餐后将桌面和地面打扫一下,是必须做的事情.有强烈味道的食品,尽量不要带到办公室.即使你喜欢,也会有人不习惯的.而且其气味会弥散在办公室里,这是很损害办公环境和公司的形象.在办公室吃饭,时间不要太长.他人可能按时进入工作,也可能有性急的客人来访,到时候双方都不好意思.在一个注重效率的公司,员工会自然形成一种良好的午餐习惯.准备好餐巾纸,不要用手擦拭油腻的嘴,应该及时擦拭.嘴里含有食物时,不要贸然讲话.他

4、人嘴含食物时,最好等他咽完再跟他讲话.电梯间里的礼貌电梯很小,但是在里面的学问好大呢.伴随客人或长辈来到电梯厅门前时,先按电梯按钮;电梯到达门打开时,可先行进入电梯,一手按开门按钮,另一手按住电梯侧门,请客人们先进;进入电梯后,按下客人要去的楼层按钮;行进中有其他人员进入,可主动询问要去几楼,帮忙按下.电梯内尽可能不寒暄.电梯内尽量侧身面对客人.到达目的楼层,一手按住开门按钮,另一手并做出请出的动作,可说,到了,您先请!客人走出电梯后,自己立刻步出电梯,并热诚地引导行进的方向.有借有还的礼貌有借有还,再借不难,这是妈妈在我小时候告诉我的.精品w o r d 学习资料 可编辑资料-精心整理-欢迎

5、下载-第 2 页，共 12 页文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8

6、M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10

7、B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R

8、1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1

9、I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G

10、10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V

11、4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3假如同事顺道替你买外卖,请先付所需费用,或在他回来后及时把钱交还对方.若你刚好钱不够,也要在次日还清,因为没有人喜欢厚着脸皮向人追债.同样地,虽然公司内的用具并非私人物品,但亦须有借有还,否则可能妨碍别人的工作.还有就是严守条规,无论

12、你的公司环境如何宽松,也别过分从中取利.可能没有人会因为你早下班15 分钟而斥责你,但是,大模大样地离开只会令人觉得你对这份工作不投入、不专一.此外,千万别滥用公司的电话长时间聊天,或打私人长途电话.洗手间的礼貌我有一回在洗手间遇到同事,当时正在想事情,没有主动打招呼,同事也没跟我打招呼,她认为我高傲,这样后来我们之间好像就有了一种隔膜.所以,在洗手间遇到同事不要刻意回避,尽量先和对方搭话.千万不要装做没看见把头低下,给人不爱理人的印象.也不要与上司在同一时间上洗手间,特别是洗手间小的情况下.有的洗手间采用封闭的门扉,在有人敲门时,应回答:我在里面!拜访客户的礼貌我常出门拜访顾客,有时会很紧张

13、.后来自己摸索,时间长了,加上别人告诉的经验,也就不觉得紧张.第一条规则是要准时.如果有紧急的事情,或者遇到了交通阻塞,立刻通知你要见的人.如果打不了电话,请别人替你通知一下.如果是对方要晚点到,你要充分利用剩余的时间.例如坐在一个离约会地点不远的地方,整理一下文件,或问一问接待员是否可以利用接待室休息一下.当你到达时,告诉接待员或助理你的名字和约见的时间,递上您的名片以便助理能通知对方.如果助理没有主动帮你脱下外套,你可以问一下放在哪里.在等待时要安静,不要通过谈话来消磨时间,这样会打扰别人工作.尽管你已经等了 20 分钟,也不要不耐烦地总看手表,可以问助理他的精品w o r d 学习资料

14、可编辑资料-精心整理-欢迎下载-第 3 页，共 12 页文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L

15、5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8

16、M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10

17、B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R

18、1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1

19、I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G

20、10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3上司什么时候有时间.如果等不及,可以向助理解释一下并另约时间.不管你对助理的老板有多么不满,也一定要对他有礼貌.当你被引到经理的办公室时,如果是第一次见面应做自我介绍,如果已经认识了,只需互相问候并握手.一般

21、情况下对方都很忙,你要尽可能快地将谈话进入正题.清楚直接地表达你要说的事情.说完后,让对方发表意见,并要认真地听,不要辩解或不停地打断对方讲话.你有其他意见的话,可以在他讲完之后再说.3、员工谈话礼仪规范谈话是人们交流感情,增进了解的主要手段.在人际交往中,一般人都讲究“听其言,观其行”,把谈话作为考察人品的一个重要标准.因此在社交活动中,谈话中说的一方和听的一方都理应好自为之.一、尊重他人谈话是一门艺术,谈话者的态度和语气极为重要.有人谈起话来滔滔不绝,容不得其他人插嘴,把别人都当成了自己的学生;有人为显示自己的伶牙俐齿,总是喜欢用夸张的语气来谈话,甚至不惜危言耸听;有人以自己为中心,完全不

22、顾他人的喜怒哀乐,一天到晚谈的只有自己.这些人给人的只是傲慢、放肆、自私的印象,因为不懂得尊重别人.二、谈吐文明谈话中一些细小的地方,也应当体现对他人的尊重.谈话中使用外语和方言,需要顾及谈话的对象以及在场的其他人.假如有人听不懂,那就最好别用.不然就会使他人感到是故意卖弄学问或有意不让他听懂.与许多人一起谈话,不要突然对其中的某一个人窃窃私语,凑到耳边小声说话更不允许.如果确有必要提醒他注意脸上的饭粒或松开的裤扣,那就应该请他到一边去谈.当谈话者超过三人时,应不时同其他所有的人都谈上几句话.不要搞“酒逢知己千杯少,话不投机半句多”而冷落了某个人.尤其需要精品w o r d 学习资料 可编辑资

23、料-精心整理-欢迎下载-第 4 页，共 12 页文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6

24、ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档

25、编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3

26、C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C

27、6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3

28、文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6

29、B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3注意的是,同女士们谈话要礼貌而谨慎,不要在许多人交谈时,同其中的某位女士一见如故,谈个不休.三、温文尔雅有人谈话得理不让人,天生喜欢抬杠;有人则专好打破砂锅问到底,没有什么是不敢谈、不敢问的.这样做都是失礼的.在谈话

30、时要温文尔雅,不要恶语伤人,讽刺谩骂,高声辩论,纠缠不休.在这种情况下即使占了上风,也是得不偿失的.四、话题适宜谈话时要注意自己的气量.当选择的话题过于专,或不被众人感兴趣,或对自己的宠物阿猫、阿狗介绍得过多了的时候,听者如面露厌倦之意,应立即止住,而不宜我行我素,当有人出面反驳自己时,不要恼羞成怒,而应心平气和地与之讨论.发现对方有意寻衅滋事时,则可对之不予理睬.不论生人熟人,如一起相聚,都要尽可能谈上几句话.遇到有人想同自己谈话,可主动与之交谈.如谈话中一度冷场,应设法使谈话继续下去.在谈话过程中因故急需退场,应向在场者说明原因,并致歉意,不要一走了之.谈话中的目光与体态是颇有门道的.谈话

31、时目光应保持平视,仰视显得谦卑,俯视显得傲慢,均应当避免.谈话中应用眼睛轻松柔和地注视对方的眼睛,但不要眼睛瞪得老大,或直愣愣地盯住别人不放.以适当的动作加重谈话的语气是必要的,但某些不尊重别人的举动不应当出现.例如揉眼睛,伸懒腰、挖耳朵,摆弄手指,活动手腕,用手指向他人的鼻尖,双手插在衣袋里,看手表,玩弄钮扣,抱着膝盖摇晃等等.这些举动都会使人感到心不在焉,傲慢无礼.五、善于聆听谈话中不可能总处在“说”的位置上,只有善于聆听,才能真正做到有效的双向交流.精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 5 页，共 12 页文档编码:CV9G10B6B3C1 HH7V4R1L5

32、C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M

33、3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B

34、6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1

35、L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I

36、8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G1

37、0B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4

38、R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3听别人谈话要全神贯注,不可东张西望,或显出不耐烦的表情.应当表现出对他人谈话内容的兴趣,而不必介意其他无关大局的地方,例如对方浓重的乡音或读错的某字.听别人谈话就要让别人把话讲完,不要在别人讲得正起劲的时候,突然去打断.假如打算对别人的谈话加以补充或发表意见,也要等到最后.有人在别人刚刚一张嘴的时候,就喜欢抢白和挑剔

39、对方.人家说明天可能下雨,他偏说那也未必,人家谈起红高粱确实是部出色的影片,他却说这部影片糟糕透了等,都是太浅薄的表现.在聆听中积极反馈是必要的,适时地点头、微笑或简单重复一下对方谈话的要点,是令双方都感到愉快的事情,适当地赞美也是需要的.参加他人正在进行的谈话,应征得同意,不要悄悄地凑上前去旁听.有事要找正在谈话的人,也应立于一旁,当他谈完之后再去找他.若在场之人欢迎自己参加谈话,则不必推辞.在谈话中不应当做永远的听众,一言不发与自吹自擂都同样是走极端,同样会令众人扫兴.六、以礼待人谈话不必刻意追求“语不惊人死不休”的轰动效应,以礼待人,善解人意才是最重要的.一个人在谈话中,如果对待上级或下

40、级、长辈或晚辈、女士或男士、外国人或中国人,都能够一视同仁,给予同样的尊重,才是一个最有教养的人.4、礼貌用语的“四有四避”在交际中,人们使用礼貌用语通常要做到“四有四避”,即有分寸、有礼节、有教养、有学识,要避隐私、避浅薄、避粗鄙、避忌讳.“四有”:第一是有分寸.这是语言得体、有礼貌的首要问题.要做到语言有分寸,必须配合以非语言要素,要在背景知识方面知己知彼,要明确交际的目的,要选择好交际的体式,同时,要注意如何用言辞行动去恰当表现.当然,分寸也包括具体的言辞的分寸.第二是有礼节.语言的礼节就是寒暄.有五个最常见的礼节语言的惯用形式,它表达了人们交际中的问候、致谢、致歉、告别、回敬这精品w

41、o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 6 页，共 12 页文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3

42、C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C

43、6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3

44、文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6

45、B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L

46、5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8

47、M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3五种礼貌.问候是“您好”,告别是“再见”,致谢是“谢谢”,致歉是“对不起”.回敬是对致谢、致歉的回答,如“没关系”、“不要紧”、“不碍事”之类.第三是有教养.说话有分寸、讲礼节,内容富于

48、学识,词语雅致,是言语有教养的表现.尊重和谅解别人,是有教养的人的重要表现.尊重别人符合道德和法规的私生活、衣着、摆设、爱好,在别人的确有了缺点时委婉而善意地指出.谅解别人就是在别人不讲礼貌时要视情况加以处理.第四是有学识.在高度文明的社会里,必然十分重视知识,十分尊重人才.富有学识的人将会受到社会和他人的敬重,而无知无识、不学无术的浅鄙的人将会受到社会和他人的鄙视.“四避”:第一是避隐私.隐私就是不可公开或不必公开的某些情况,有些是缺陷,有些是秘密.在高度文明的社会中,隐私除少数必须知道的有关人员应当知道外,不必让一般人员知道.因此,在言语交际中避谈避问隐私,是有礼貌的重要方面.欧美人一般不

49、询问对方的年龄、职业、婚姻、收入之类,否则会被认为是十分不礼貌的.第二是避浅薄.浅薄,是指不懂装懂,“教诲别人”或讲外行话,或者言不及义,言不及知识,只知柴米油盐,鸡猪猫狗,张长李短,男婚女嫁.言辞单调,词汇贫乏,语句不通,白字常吐.如果浅薄者相遇,还不觉浅薄,但有教养、有知识的人听他们谈话,则无疑感到不快.社会、自然是知识的海洋,我们每个人都不可能做万能博士或百事通.我们应当学有专攻又知识渊博,但总有不如他人之处,总有不懂某种知识之处,要谦虚谨慎,不可妄发议论.第三是避粗鄙.粗鄙指言语粗野,甚至污秽,满口粗话、丑话、脏话,上溯祖宗、旁及姐妹、下连子孙、遍及两性,不堪入耳.言语粗鄙是最无礼貌的

50、语言.它是对一个民族语言的污染.第四是避忌讳.忌讳,是人类视为禁忌的现象、事物和行为,避忌讳的语言同它所替代的词语有约定俗成的对应关系.社会通用的避讳语也是社会一种重要的礼貌语言,它往往顾念对方的感情,避免触忌犯讳.下面是一些重要避讳语的类型:精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 7 页，共 12 页文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B6B3C1 HH7V4R1L5C6 ZH9W1L1I8M3文档编码:CV9G10B