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1、20XX年门诊工作总结20XX年已接近尾声，门诊工作已圆满结束。在院领导的大力支持与帮助下，在门诊全体职工齐心协力，在工作上积极主动，不断解放思想，更新观念，凭着“质量第一、服务第一”的服务理念，结合“三好一满意”活动内容，狠抓医疗质量、医疗安全、医疗服务，制定并采取切实可行的有效措施，加大门诊医疗质量管理的力度，注重医务人员的素质培养和法律法规教育，为我院的稳定发展作出了积极的努力。现将门诊工作情况总结如下：一、扎实开展“三好一满意”活动，门诊各项工作量再创新高。今年以来，我院门诊以全面贯彻落实“三好一满意”工作要求为目标，动员门诊全体职工，经过积极努力，20XX年完成门诊病人286335人
2、次，比去年同期增长0.3%；完成门诊手术572 例，比去年同期持平；门诊预约诊疗 7-10 月份共 26713 人次；门诊各医技辅助科室服务人次都比去年同期有大幅度提升。经济方面，门诊业务收入5052 万元，同比增长21%。二、重点工作开展情况：（一）坚持医德医风教育，加强精神文明建设1、通过集中学习与个人自学相结合的培训方式、不定期对门诊工作人员进行法律法规、医德医风抽考、不断提高职工医德素养，增强为人民服务的意识，提高服务质量。2、积极投入创建“窗口优质服务单位”和“无烟医院”，落实“三好一满意”“把患者当亲人”“创先争优”等活动，努力改善服务态度、提高服务水平、牢固树立服务市场、服务病人
3、、服务临床的服务理念，以优质的服务、优良的技术赢得市场。（二）优化门急诊环境和服务流程，广泛开展便民服务。1、在医院的统一部署下，完成了3 月份至现在的新院的整体搬迁，在新的门诊楼里，门诊宽敞明亮，布局合理，就诊条件舒适，为患者呈现一个优化便捷、温馨舒适的就诊环境。2、在提高硬件水平的同时，优化就诊流程。增开各科室专家门诊次数，缓解“看病难”的问题，也增加了特色专家专科和专病门诊服务，请了上海的教授充实了门诊力量，努力为患者提供便捷，高效的医疗服务，提升医院品质；合理排班，配足医疗和护理力量；制定就医流程并悬挂于醒目位置，达到简化就医手续，缩短就诊时间的目的，极大地方便病人，同时制定门急诊高峰
4、时段合理分流患者的工作预案，及时疏散高峰时段病人流量。3、优化服务流程，各岗位增强导医服务并随时为患者提供便民服务，免费为候诊患者提供轮椅、平车等，做到主动热情服务，保持绿色通道畅通，积极为急需帮助的老弱病残、行动不便者提供服务。4 对于患者提出的意见建议，给与及时答复，并时刻接受群众监督。（三）坚持科教兴院，医疗、护理质量明显提高，1、进一步健全、完善并执行各项规章制度，使门诊各项工作做到有章可循，为门诊的服务质量，起到“保驾护航”的作用。2、门诊强化首诊医师负责制，门诊医师能够根据病情需要合理检查，合理用药，认真书写门诊病历。遇到投诉纠纷及时有效的解决，认真落实上海市医患纠纷人民调整工作实
5、施办法，配合推进“平安医院”和第三方调解工作。文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4
6、D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 Z
7、L8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5
8、I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文
9、档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP
10、2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L
11、10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z33、门诊成立应急抢救小组，制定门诊危重病人抢救流程，并定期组织进行演练，理论与实际相结合，提高医护人员对突发事件的反应和应
12、急处理能力。（四）勇于创新，拓展新项目，更好的方便病人。1、以方便病人就诊为目标，实施了门诊服务流程优化。建立专家、特需门诊服务，为患者提供电话预约、现场预约、自主预约等多种渠道的预约诊疗服务，缩短患者就医时间。2、开通“一卡通”服务，减少患者排队挂号、收费的时间，方便病人。3、开展了门诊志愿者服务工作，组建了门诊志愿者服务队伍，定期组织他们为就诊患者提供咨询、导诊等服务，受到了群众欢迎。4、探索孕妇学校新模式，为准妈妈特设专家课程和专题课程，在科学的孕育方面给予更专业、更具体的讲解和指导。三、存在的问题。1、门诊预约诊疗系统还不够完善，需要进一步优化门诊流程，缩短病人就诊时间，提高工作效率，
13、努力消除门诊“瓶颈”。2、门诊管理人员、医护人员的服务理念、服务质量有待进一步提高。要做到服务更规范、更合理、更人性化、更接近患者需求。3、进一步规范门诊医疗投诉及纠纷的处理，制定切实可行的防范措施，加强规章制度的执行及监管，把医疗纠纷降到最低。四、明年工作展望。1、完善门诊预约诊疗系统，开展分时段预约，努力缩短预约时间与实际就诊时间间隔。门诊预约科室将全面铺开，普通门诊、专家门诊全部实行预约，同时按月对门诊预约工作进行总结、汇总、反馈，持续改进预文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL
14、8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I
15、10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档
16、编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2
17、R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L1
18、0L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO
19、1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D
20、1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3约诊疗工作，优化流程、热情服务，为完成20XX年的预约工作努力。2、实行无假日门诊、午间门诊，开展门诊“绿色通道”诊疗服务工作，逐步探索实行“先就诊后结算”的模式，在方便了特殊人群及时就诊的同时，也为维护社会稳定和提高医院的美誉度尽到了义务。3、加大孕妇学校的宣传力度，使孕妇学校成为我院的一个亮点。4、建立信息系统
21、的一体化，覆盖所有科室，做到无字化。总之，在 20XX年工作中，门诊部全体职工团结协作，克服门诊工作量大，圆满完成任务。尽管我们的各项工作有了很大进展，取得了显著成绩。但对照年初制定的工作计划，仍然在制度创新、技术创新等方面存在进度慢、成绩不突出等问题。为此，在20XX年的工作中，我们要进一步加强调研，强化进度，落实责任，加大工作措施，确保圆满完成全年工作任务，为门诊做出更大的积极的贡献。门诊部文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7
22、 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6
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24、 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6
25、L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z
26、3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:
27、CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3文档编码:CP2R9D1L10L7 HO1Y6Y4D1R2 ZL8H6L5I10Z3