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1、?2?01?7 小?区物?业管?理公?司客?服工?作总?结范?文?工作?总结?公司?企业?工作?总结?20?17?小区?物业?管理?公司?客服?工作?总结?范文?2?01?7 小?区物?业管?理公?司客?服工?作总?结范?文?2?01?7 年?对于?#?公司?物业?部来?说，?可以?说是?发展?的一?年，?我们?在不?断改?进完?善各?项管?理机?能的?一年?，在?这当?中，?物业?部的?客服?工作?得到?了公?司领?导的?关心?和支?持，?同时?也得?到各?兄弟?部门?的大?力协?助，?经过?全体?客服?人员?一年?来的?努力?工作?，物?业部?的客?服工?作较?上一?年有?了较?大的?进步
2、?，各?项工?作制?度不?断得?到完?善和?落实?，“?业户?至上?，诚?信做?人，?用心?做事?”的?理念?深深?烙入?每一?位客?服工?作人?员的?脑海?，新?年将?至，?回顾?一年?来的?客服?工作?，有?得有?失。?现将?一年?来的?客服?工作?一?、深?化落?实公?司各?项规?章制?度和?物业?部各?项制?度?在?20?17?年初?步完?善的?各项?规章?制度?的基?础上?，2?01?7 年?的重?点是?深化?落实?，为?此，?物业?部客?服根?据公?司的?发展?和物?业管?理行?业不?断发?展的?现状?，积?极应?对新?的形?式和?需要?，结?合蔚?蓝国?际的?实际?情况?，分?批
3、分?次的?对客?服人?员进?行培?训考?核，?加深?其对?物业?管理?的认?识和?理解?。同?时，?随着?物业?管理?行业?一些?法律?、法?规的?出台?和完?善，?物业?部客?服也?及时?调整?客服?工作?的相?关制?度，?以求?更好?的适?应新?的形?势；?二?、理?论联?系实?际，?积极?开展?客服?人员?的培?训工?作?一?个好?的客?服管?理及?服务?，人?员的?专业?性和?工作?态度?起决?定性?的作?用，?针对?20?17?年客?服工?作中?人员?的理?论知?识不?足的?问题?，2?01?7 年?着重?对客?服人?员进?行了?大量?的培?训：?1、?培训?形式?多种?多样?，比?
4、如：?理论?讲解?、实?操、?讨论?等，?从根?本上?使客?服人?员的?综合?素质?上了?一个?台阶?。?2?、本?着走?出去?，请?进来?的思?想，?我们?组织?人员?对仲?量联?行等?兄弟?企业?的参?观学?习，?使我?们的?视野?更加?的开?阔，?管理?的理?念更?能跟?上行?业发?展的?步伐?。?3?、积?极应?对新?出台?的法?律、?法规?，2?01?7 年?西安?市新?出台?的最?重要?的一?部物?业管?理行?业的?法规?就是?西?安市?供热?管理?条例?，?针对?这一?情况?，商?管公?司领?导及?时安?排客?服人?员参?加了?供热?公司?组织?的条?例培?训，?通过?这次?的学
5、?习，?使我?们的?工作?更加?的游?刃有?余，?同时?，物?业部?客服?在第?一时?间组?织人?员展?开学?习、?讨论?，并?进行?了严?格的?闭卷?考核?，使?客服?人员?在理?解的?基础?更加?深了?记忆?，为?20?17?年冬?季的?供暖?工作?做了?充分?的理?论准?备?，确?保了?冬季?供暖?工作?的顺?利开?展，?截止?20?17?年底?未出?现因?供暖?工作?造成?的投?诉。?三、?20?17?年物?业收?费标?准和?停车?费收?费标?准的?年审?工作?如期?完成?一个?规范?化的?物业?管理?企业?，必?须做?到收?费工?作和?服务?工作?有法?可依?，严?格按?照物?价管?
6、理部?门的?标准?进行?收费?，2?01?7 年?4 月?份，?积极?准备?了相?关的?资料?，将?蔚蓝?国际?大厦?物业?管理?收费?的标?准进?行了?年审?，坚?决杜?绝乱?收费?现象?，维?护业?主的?合法?权益?。?四、?积极?应对?突发?事件?，认?真做?好震?后维?修解?释工?作?今?年 5?1?2 汶?川大?地震?给很?多地?方造?成了?不同?程度?的破?坏，?西安?作为?离汶?川不?远的?地方?，影?响也?很大?，国?际大?厦也?受到?不同?程度?的损?坏，?震后?大厦?的维?修工?作的?协调?跟进?由物?业部?客服?来负?责，?客服?人员?本着?对公?司高?度负?责的?态度?
7、，从?一开?始就?跟进?着维?修工?作，?同时?对受?损的?业主?的安?抚工?作也?由客?服人?员具?体负?责，?为了?兼顾?公司?和业?主的?双重?利益?，客?服人?员经?常与?业主?进行?沟通?、解?释，?由于?部分?业主?的不?理解?，工?作进?行的?很困?难，?维修?工作?也不?是很?顺利?，文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X
8、3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8
9、N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H
10、6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M1
11、0X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9
12、W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P
13、6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8
14、M10X3F7 ZC8Q7Q9W8N8但?是，?大家?从没?有就?此退?缩，?最终?，经?过近?一个?月的?时间?，维?修工?作顺?利完?成，?未出?现业?主闹?事的?情况?，平?衡了?双方?的利?益。?为了?增强?大家?处理?已经?突发?事件?的能?力，?物业?部客?服申?请购?买了?陕?西省?公众?应急?指南?分?发给?广大?业主?，使?大家?学习?应变?各类?突发?事件?的能?力。?五?、响?应国?家号?召，?积极?在写?字楼?宣传?节能?降耗?随着?科学?技术?的飞?速发?展，?能源?的使?用越?来越?显得?紧张?，在?各行?各业?宣传?节能?减排?被提?到了?一定?的高?度。?为了?
15、响应?国家?号召?，物?业部?客服?联系?公司?企划?部制?作了?节能?降耗?倡议?书并?在业?主中?宣传?，使?大家?养成?一个?良好?的工?作和?生活?习惯?的同?时达?到节?能降?耗的?目的?。在?达到?节能?降耗?的同?时，?客服?还根?据西?安地?区夏?天气?温较?高的?实际?情况?，制?作了?一份?防暑?降温?小常?识分?发到?每位?业主?的手?中，?使大?家保?持着?良好?的工?作状?态，?同时?也提?高了?大家?在遇?到此?类问?题时?的应?急能?力。?六?、后?期零?星交?房工?作有?条不?紊的?进行?截止?20?17?年底?，国?际大?厦写?字间?累计?交房?18?0 套?
16、，其?中 a?座 4?6套?，b?座 1?34?套。?办理?装修?17?6 户?，随?着像?xx?x 等?大型?企业?的强?势进?驻，?地区?的商?务氛?围更?加的?浓厚?，而?国际?的知?名度?也不?断提?升。?七?、物?业收?费工?作逐?渐步?入正?轨，?各项?费用?指标?按期?完成?20?17?年的?物业?费收?取工?作对?于客?服来?说由?于出?现了?汶川?大地?震等?客观?情况?而增?加不?小的?难度?，在?面对?重重?阻力?的情?况下?，物?业部?全体?客服?人员?不怕?困难?，凭?借着?耐心?的解?释和?微笑?服务?，使?业主?逐步?认识?到客?观实?际情?况造?成的?损失?不是
17、?哪个?人能?左右?的，?全年?物业?费用?的收?取累?计达?到 9?9 万?余元?，停?车费?、广?告费?等其?他收?入 2?8 万?余元?，基?本完?成了?公司?年初?制定?的收?费目?标。?同时?对 2?01?7 年?的欠?费用?户进?行了?积极?的催?文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:C
18、V4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI
19、8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC
20、8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码
21、:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4
22、HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7
23、ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8收工
24、?作，?除一?些接?房未?装修?户人?在外?地暂?时无?法收?取外?，其?他均?已清?缴。?八?、积?极联?系开?发商?为业?主办?理房?产，?维护?业主?的正?当权?益?自?20?17?年 9?月开?始交?房以?来，?物业?部客?服根?据业?主接?房时?间的?先后?，分?批次?的上?报开?发商?为业?主办?理房?产证?，截?止 2?01?7 年?底累?计办?理蔚?蓝国?际房?产证?95?户，?保证?业主?在国?际购?房后?的合?法权?益得?到维?护，?同时?也极?大的?提高?了公?司的?诚信?度。?九?、积?极配?合相?关部?门开?展工?作，?发挥?物业?服务?的整?体优?势?物业?管理?主
25、要?由几?大部?分组?成：?客服?，安?防、?工程?维修?、保?洁，?各部?门之?间相?互配?合，?才能?发挥?物业?管理?的最?大能?量，?过去?的 2?01?7 年?，物?业客?服与?其他?几个?部门?的配?合总?体来?说是?不错?的：?大厦?的消?防安?全是?第一?位的?，每?年物?业部?要举?行一?次消?防演?练，?物业?部客?服本?着积?极负?责的?态度?配合?安防?顺利?完成?了 2?01?7 年?度消?防演?练工?作；?每年?的供?暖也?是一?项比?较复?杂的?工作?，事?前联?系、?事中?跟踪?处理?、事?后解?释这?些都?需要?工程?和客?服紧?密的?配合?才能?完成?，由?
26、于有?了大?家的?分工?协作?，确?保本?年度?供暖?工作?的顺?利完?成。?凡此?种种?，说?明一?个，?集体?的力?量是?强大?的，?任何?工作?不是?某一?个部?门能?单独?完成?的，?通过?大家?的配?合才?会有?物业?部的?不断?进步?。物?业部?客服?不仅?在部?门内?部相?互配?合，?同时?也积?极配?合公?司其?他部?门的?工作?，比?如为?提升?公司?的销?售，?配合?相关?部门?发放?公司?销售?宣传?资料?和对?欠费?客户?的催?款工?作。?十?、根?据实?际情?况，?适时?调整?保洁?合同?相关?条款?，完?成 2?01?7 年?度保?洁合?同的?续签?工作?保洁?工作
27、?运行?两年?以来?，肯?定的?是整?体层?面有?了很?大的?提高?，但?是，?在一?些细?节方?面做?的还?是不?够好?，物?业部?客服?肩负?着国?际大?厦写?字楼?部分?保洁?的检?查、?监督?工作?，文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC
28、8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码
29、:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4
30、HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7
31、ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档
32、编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V
33、4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8通?过这?一年?的工?作，?我们?也根?据保?洁的?实际
34、?情况?适时?对其?进行?改进?，在?20?17?年保?洁合?同的?续签?工作?中，?物业?部客?服发?挥了?重要?的作?用，?参与?了保?洁合?同条?款、?保洁?质量?标准?以及?考核?的修?订，?尽量?能发?挥保?洁的?积极?性，?以求?更好?的完?成保?洁工?作。?十?一?、业?主的?满意?就是?物业?管理?服务?工作?的最?终目?标?经?过我?们对?20?17?年的?业主?满意?度调?查统?计如?下，?本次?调查?共发?放调?查表?80?份，?收回?78?份，?总体?来说?业主?对物?业管?理的?总体?满意?度为?91?，?具体?分析?如下?：?投诉?接待?的处?理也?只物?业客?服管
35、?理的?一项?重要?工作?，根?据一?年的?月投?诉汇?总，?全年?共计?接待?投诉?13?0 条?，其?中有?效投?诉条?，集?团公?司投?诉 4?3 条?，投?诉接?待处?理率?为 9?8?文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8
36、N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H
37、6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M1
38、0X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9
39、W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P
40、6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8文档编码:CV4P6H6O8V4 HI8N8M10X3F7 ZC8Q7Q9W8N8