《2021年用户通信终端维修员doc-欢迎进入沈阳职业技术学院校园网.pdf》由会员分享，可在线阅读，更多相关《2021年用户通信终端维修员doc-欢迎进入沈阳职业技术学院校园网.pdf（7页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、用户通信终端维修员国家职业标准1、概述1.1 职业等级本职业共设五个等级，分别为：初级（国家职业资格五级）、中级（国家资格四级）、高级（国家职业资格三级）、技师（国家职业资格二级）、高级技师（国家职业资格一级）。1.2 适用对象:从事或准备从事本职业的人员。1.3申报条件（初级和高级技师从略）中级(具备以下条件之一者)(1)取得初级职业资格证书后连续从事本职业工作3 年以上，经本职业中级正规培训达到规定标准学时数，并取得毕(结)业证书。(2)取得本职业初级职业资格证书后，连续从事本职业5 年以上。（3）连续从事本职业8 年以上。(4)取得经劳动保障行政部门审核认定的、以中级技能为培养目标的中等
2、以上职业学校本职业毕业证书。高级(具备以下条件之一者)(1)取得中级职业资格证书后并连续从事本职业工作4 年以上，经本职业中级正规培训达到规定标准学时数，并取得毕(结)业证书。(2)取得本职业中级职业资格证书后，连续从事本职业工作7 年以上。(3)取得经劳动保障行政部门审核认定的、以高级技能为培养目标的高等职业学校本职业毕业证书。（1）（4）大专以上本专业或相关专业毕业生，取得本职业中级职业资格证书后连续从事本职业工作2 年以上。取得毕(结)业证书。精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 1 页，共 7 页技师(具备以下条件之一者)(1)取得高级职业资格证书后连续从事
3、本职业工作5 年以上，并经本职业技师正规培训达到规定标准学时数，取得毕(结)业证书。(2)取得本职业高级职业资格证书后，连续从事本职业8 年以上。(3)取得本职业高级职业资格证书的高级技工学校毕业生，连续从事本职业 5 年以上。1.4 基础知识 1.4.1 法规及企业规章制度常识 (1)电信法规。(2)保护消费者合法权益法规。(3)用户终端维修法规。(4)劳动法规：劳动合同、劳动纪律、岗位规范、安全操作规程。(5)企业相关规章制度。1.4.2 职业规范知识 (1)移动电话机维修员岗位规范。(2)服务规范及标准用语。(3)企业及客户的权利、义务、责任。1.4.3 移动电话机维修基础知识 (1)无
4、线通信原理。(2)电工原理。(3)电子电路。(4)数字电路。1.4.4 基础知识 (1)移动通信日常服务用语。、(2)移动通信常用的专业英语。1.4.5 基本知识 (1)计算机的构成及主要功能。(2)计算机常用应用软件的安装及使用。(3)计算机防病毒基础知识。(4)数据库基础知识。1.4.6 话机维修知识 (1)移动电话机的组成及电路结构。(2)移动电话机的工作原理。(3)移动电话机的维修常识。(4)相关仪器、仪表的使用和基本知识。1.4.7 网通信技术知识(1)通信网络基本知识：移动通信网、各类通信网之间的关系。(2)移动通信系统基础知识：移动通信系统的组成及工作原理，移动通信系精品w o
5、r d 学习资料 可编辑资料-精心整理-欢迎下载-第 2 页，共 7 页文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3
6、F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 H
7、B9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2
8、K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 Z
9、I10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q
10、2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10
11、文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10文档编码:CI6K6R3F6W3 HB9L3C2K1F8 ZI10M9Q2S8P10统的制式、性能及分布状况，联网系统常识。(3)无线接口信令。其他知识 (1)客户档案资料整理、保
12、管规定。(2)安全用电常识。(3)防火防爆常识。(4)防静电知识。(5)资金结算及票据使用常识。3.工作要求中级职业功能工作内容技能要求相关知识班日准备仪表仪容能掌握仪表仪容的基本技能，保持良好的视觉形象仪表仪容规范知识工作场地布置1.能熟练备齐所需的维修工具及零配件2.能合理安排工作场地岗位规范接待与受理接待顾客1.能接待特殊顾客，语言诚恳，解释耐心2.能掌握移动电话机维修的业务种类3.能对比介绍各种型号移动电话机的质量、性能、价格和操作方法4.能正确判断常用型号移动电话机的一般故障5.能正确受理用户的查询业务，解答顾客咨询的一般业务问题6.能掌握一般的通信专业英文缩写及其含义1.顾客心理行
13、为知识2.移动电话机编号的规定、办法3.资费政策常识4.移动电话机的品种、品牌及厂家概况5.移动电话机的结构及工作原理6.简单专业英语基础知识职业功能工作内容技能要求相关知识班前准备仪表仪容能指导初、中级人员按规范要求做好仪表仪容的准备工作服务行业标准及通信行业相关规定工作场地布置1.能合理规划、布置和设计工作场地2.能够完成班务管理工作1.现场管理规定2.班务管理知识精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 3 页，共 7 页文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA
14、10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编
15、码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5
16、 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7
17、ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文
18、档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9
19、M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J
20、7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9高级续表职业功能工作内容技能要求相关知识日常管理计算机操作与保养1.能熟练运用计算机管理系统2.能解决计算机运行中常见的异常现象3.能熟1.计算机应用常识2.计算机管理系统软件开发常识3.计算机工作原理和维护接待与受理接待顾客1.能全面掌握移动电话机维修业务规程，正确解答顾客咨询的问题2.能正确分析和处理顾客的申告，解决客户的疑难问题3.能熟练掌握移动电话机的维护保养方法，正确分析一般故障的产生原因4.能
21、阅读简单的英语专业资料1.心理学知识2.移动通信基础知识3.移动电话机维护规程4.申告处理规定5.专业英语基础知识受理1.能熟练受理移动电话机各种维修业务2.能发现和及时纠正服务质量问题和工作中的差错3.能正确处理受理工作中的技术疑难问题4.能协调相关部门的业务关系5.能独立妥善处理客户投诉1.业务受理技巧2.人际关系学常识3.业务管理规定 t检查处理故障处理1.能熟练使用综合测试仪测试移动电话机的各项指标2.能正确处理 SIM卡故障3.能进行射频部分的元件级维修4.能进行芯片及元件的焊接5.熟悉常用机型存储器的类型、内容、作用1.移动电话机的使用操作规程2.移动电话机的电路图纸和相应的技术说
22、明维修后测试1.能对整机性能进行观察，通过各种手段判断维修后的移动电话机是否正常2.能用维修软件进行移动电话机测试3.能够指导初、中级人员对设备进行维修测试移动电话机电路中的各种参数值精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 4 页，共 7 页文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档
23、编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M
24、5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7
25、 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9
26、文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z
27、9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2
28、J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4
29、T9填写维护日志安全生产技师职业功能工作内容技能要求相关知识班日准备仪表仪容1.能够监督、规范移动电话机维修人员的着装仪表2.对着装仪表能够提出合理化建议礼仪礼貌知识工作场地布置1.能够组织指导工作场地布置2.能够合理安排班前准备工作1.工作场地要求2.企业管理知识职业功能工作内容技能要求相关知识精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 5 页，共 7 页文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J
30、7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T
31、9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7
32、Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S
33、2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O
34、4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1
35、V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M
36、9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9接待与受理接待顾客1.能够接待各类顾客，解答顾客的各种业务咨询2.能够妥善处理顾客的各种申告，协调相关部门的关系3.能够指导顾客合理消费，全面地向顾客介绍移动电话机的功能4.能够正确分析移动电话机的各类故障原因5.能够用外语得体地接待外宾6.熟悉主要元件及芯片的管理功能，掌握其工作流程原理7.对移动通信系统有较深的了解，掌握各模块的功能和工作1.顾客类型，消费行为2.企业管理，规章制度3.移动通信专业知识4.外语基础知识受理能够熟练受理移动电话机各种疑难维修业务通信质量标准检查
37、处理故障处理1.根据工作原理判断故障范围，结合单板测试对测试参数进行分析，找出故障所在2.能熟练进行元件级维修3.能进行高难度焊接操作4.具有较强的故障分析能力，能解决各类元件级故障5.能熟练处理移动电话机的软件故障1.移动电话机设计特点及工作原理2.新型机型的原理、读图知识维修后测试1.能通过观察显示屏判断移动电话机是否正常2.能用软件对维修后的移动电话机进行质量达标测试3.能熟练使用各种测试、维修工具及软件1.通信管理知识2.新业务知识3.各种移动电话机的详细电路参数职业功能工作内容技能要求相关知识精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 6 页，共 7 页文档编码
38、:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5
39、HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 Z
40、A10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档
41、编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M
42、5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7
43、 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9
44、文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9计算机操作与保养能够熟练掌握计算机硬件和软件系统的组成及功能计算机杀毒软件使用方法填写维修日志1.能通过电路参数分析、判断障碍原因2.能总结归纳常见故障原因分析、归纳知识日常管理安全生产能参与事故分析并写出事故分析报告管理学知识培训与管理1.能够指导初、中、高级人员开展工
45、作2.能够对初、中、高级人员进行职业技能培训，并能讲授移动电话机维修专业知识3.能够承担维修部门的管理工作4.能够拟定移动电话机维修的有关规章制度1.移动通信管理理论2.语言学知识3.现代企业管理知识4.国家有关政策规定精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 7 页，共 7 页文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S
46、2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O
47、4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1
48、V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M
49、9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q
50、3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8A1V7Z9M5 HN2F6M9S2J7 ZA10Q8Q3O4T9文档编码:CK8