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1、英文资料原文及中文翻译稿学生姓名 张玉龙 准考证号 2 学 院 吉林大学交通学院 专 业 汽车服务工程 指导教师 隋礼辉 Vehicle maintenance and repair enterprise innovation managementThe first chapter of introductionEnterprise of vehicle maintenance and repair management refers to the various departments in charge of transportation of automobile repair ente
2、rprise development and management mechanism of perfect the work. Chinas auto repair business management, since the reform and opening up after various forms of ownership of the emergence of enterprise of vehicle maintenance and repair, repair enterprise management also will continue to develop, but
3、generally speaking, Chinas automobile repair enterprise management level and the demand that the situation expands and the majority of owners of satisfaction have significant gaps. Only by customer demand for the purpose of service, exceed customer expectations service concept, allowing users to enj
4、oy the unique truth series of service experience, customer satisfaction real intention. The modern automobile repair technology has more and more high, from electronic products in automobile application, to the modern automobile diagnosis equipment use, Internet in the automotive repair information
5、application, as well as the repair management software in enterprise of vehicle maintenance and repair to play the role of such, everywhere is the high-tech features of contemporary vehicle maintenance and repair. Auto repair is no longer a simple repair parts, accurately diagnose the fault location
6、, is the highest realm of modern automobile repair. In the new situation of entering WTO, pay attention to the enterprise to improve their qualities, change the aftermarket management way, can cause our country automobile repair industry to obtain rapidder development. This article through to the en
7、terprise of vehicle maintenance and repair management, target and task and the problem that the enterprise exists and solution to enterprise of vehicle maintenance and repair of human and information technology innovation management to be described.The second chapter2.1auto repair business managemen
8、t introductionOur country in recent years in the automotive repair industry management has made a giant stride. Industry management began to be on macroscopical adjusting control and microcosmic control combination, software development and hardware development phase conjugation, market regulation a
9、nd legal management joins the road. First of all, promulgated the auto repair industry development plan. This program not only on China auto repair industry development situation, industry of vehicle maintenance and repair of the industrial structure and layout, technological advances in the automot
10、ive repair industry economy growth, regulations, system construction and other4 aspects to carry on the comparative analysis, also from the technical progress, enterprise efficiency, service quality, staff quality 4 respects on the car repair industry current situation undertook overall review. On t
11、his foundation, put forward industry of vehicle maintenance and repair to the2000and 2005 two planning phase of planning scheme. Specific programmes by the gross index, service index, repair quality index, efficiency index, technical progress and personnel quality index after6 quantitative indicator
12、s. Secondly, designated enterprise of vehicle maintenance and repair practice condition ( national standard). The standard provides various types of automobile repair enterprise should have the equipment, facilities, personnel, quality management, safe production, environmental protection and liquid
13、ity conditions. This is the future of our country automobile repair enterprise standardized management has the vital significance. In addition, for automotive repair major consumer concern, car repair difficult quality guarantee, but also improve the quality of vehicle maintenance and repair, regula
14、te the transport vehicle repair market behavior, our country auto repair business started from 1998 to implement unified listing service, so that the user selection and supervision. Therefore, the Ministry of transportation organization of national unity enterprise of vehicle maintenance and repair
15、to sign, auto repair completion certificate, quality of vehicle maintenance and repair warranty card and auto repair quality inspector certificate, they all show that the enterprise of vehicle maintenance and repair of the issuing department, business scope and supervision of telephone. Third, impro
16、ve the auto parts market to the quality of vehicle maintenance and repair, the effect. Aiming at the auto parts problems, experts put forward to solve the auto parts market price, quality, personnel quality, management the respect such as behavior problems countermeasures.2.2auto repair business man
17、agement goalEnterprise of vehicle maintenance and repair management goal of enterprise of vehicle maintenance and repair management starting point and the home to return to. In order to make the enterprise of vehicle maintenance and repair in the national economic activities in the correct play role
18、 of enterprises, must pass through the enterprise of vehicle maintenance and repair management to achieve the following goals:(1) various types of auto repair industry structure in proper proportion, basically rational distribution, to achieve public ownership as the mainstay, diversified economy co
19、ordinated development company repair enterprise pattern. Enterprise of vehicle maintenance and repair management of market of vehicle maintenance and repair ability of macroscopical adjusting control, according to enterprise of vehicle maintenance and repair of the long-term development planning, th
20、e use of legal, economic, administrative means to regulate and control the market, do car repair ability and repair demand gross balance, to maximize the satisfaction of the automobile repair needs.(2) auto repair industry to form a unified open, competitive and orderly market of vehicle maintenance
21、 and repair. Through the comparison of the integrity of the market rules of conduct, so that all car repair business in economic activities of the order, standardization, for operators to create a good business environment.(3) the establishment of a sound management system and market supervision sys
22、tem. Management departments to adopt the advanced modern management technology and method, to the market of vehicle maintenance and repair of the dynamic and flexible reflect, to make a timely treatment. Especially in the automobile maintenance quality management, set up a complete quality assurance
23、 system, car repair quality has bigger rise, car repair technology has greater progress, labor productivity.(4) the coordination relationship between enterprises, implementation business economic benefits and social benefits of unity. Development of auto repair auto repair business management produc
24、tivity is the basic goal of. Development of industry of vehicle maintenance and repair vehicle maintenance and repair the basic aim is to improve the production capacity, the maximum to meet the economic, social development and peoples life growing need.2.3auto repair business management tasksEnterp
25、rise of vehicle maintenance and repair management authority is the government professional economy management department, is the national economic management component. The basic function of management is the automobile repair and maintenance development, economic relations, business regulation, reg
26、ulation, regulation and supervision. Enterprise of vehicle maintenance and repair management task is by enterprise of vehicle maintenance and repair of the basic function of management decisions, wraparound rise to basically have:2.3.1implementation of the relevant national policies and regulationsS
27、ince reforming and opening, enterprise of vehicle maintenance and repair management adhere to the planning, coordination, supervision, service guiding principle. The much home is managed, unified management, development management principles, has promulgated the Provisional Regulations on the admini
28、stration of road transportation, enterprise of vehicle maintenance and repair, Interim Measures for the administration of quality of vehicle maintenance and repair management approach and other laws and regulations, standards and other normative documents, to promote behavioral development and progr
29、ess plays a big role, therefore, the superior departments should strengthen the supervision and inspection of the implementation of subordinate departments, and continuously improve the standard, specification.2.3.2makes a car repair development planningThe development of enterprise development plan
30、ning is based on the goal of enterprise development, the enterprise development scale, speed, focus, layout and structure of the enterprise overall arrangement, in order to achieve the enterprise to adapt to the needs of national economic development objective. The main contents include the developm
31、ent strategy planning, long-term, medium-term, short-term development goals, internal structure and regional distribution structure and planning measures. Planning can be divided by area for the county, city (the ground ), provincial, national level.2.3.3strengthen macroscopical adjusting control, p
32、romote the development and perfection of market of vehicle maintenance and repairSocialist market economy is under the conditions of the socialist market economy, it has the general character of market economy. The market is characterized by the most basic law of value through the competitive mechan
33、ism of spontaneous regulation of social production activities. The law of value through supply and demand to determine prices, the market on price transmission information, optimize the allocation of resources, promoting technical progress. However, market adjustment is not all-purpose, itself of ma
34、rket regulation has certain blindness. Because of market regulation is a subsequent regulation, from the price formation, information feedback to the production, a certain time lag, together with enterprise and personal mastery of economic information is insufficient, microcosmic and decision-making
35、 with certain passivity and blindness. Therefore, sheet relies on market itself can not maintain national gross balance and steady economic growth, need government undertakes necessary macroscopical and management. On the market of vehicle maintenance and repair, the current is changing from the tra
36、ditional planned economy to socialist market economy the important period, also experienced from scratch, from small to large and gradually developing process, the market mechanism is not perfect, the adjustment of the market action are not fully play. With the market system by various internal exis
37、ts between restrict each other, depend on each other, the relation that promotes each other, if not into the fast development and the consummation, will certainly affect the unified open, competitive and orderly market system of road transportation. Accordingly, enterprise of vehicle maintenance and
38、 repair management department should strengthen macro-control efforts, to promote the development and perfection of market of vehicle maintenance and repair.2.3.4implementation of technical standard of vehicle repair, and continuously improve the repair qualityTechnical standard of vehicle repair an
39、d related standard is the implementation of quality of vehicle maintenance and repair of unified management and effective measures, at all levels of enterprise of vehicle maintenance and repair management departments must conscientiously, and urge enterprises to implement. To improve the system of q
40、uality supervision and inspection means, do good quality to supervise the work.汽车维修企业创新管理第1章 绪论汽车维修企业管理是指各级交通主管部门对汽车维修企业的发展和管理机制的完善所进行的各项工作的泛称。我国的汽车维修企业管理,自改革开放后各种所有制形式的汽车维修企业的涌现,维修企业的管理模式也随之不断发展完善,但是总的说来,我国的汽车维修企业管理水平与形势发展的要求与广大车主的满意度还有着很大的差距.只有通过以顾客需求为目的的服务宗旨,超越客户期望值的服务理念,使用户享受到独有的真情系列服务,体验顾客满意的真正
41、内涵。现代汽车维修技术的科技含量已越来越高,从电子产品在汽车上的应用,到现代汽车诊断设备的使用、互联网在汽车维修资讯上的应用,以及维修管理软件在汽车维修企业发挥的作用等,处处体现现代汽车维修的高科技特征。汽车维修已不再是简单的零件修复,准确无误地诊断出故障所在,是现代汽车维修的最高境界。在加入世贸组织的新形势下,重视汽修企业自身素质的提高、改变汽修经营的原有方式,才能使我国汽车维修业获得较快发展。本文通过对汽车维修企业管理的概述、目标及任务和企业存在的问题与解决并对汽车维修企业人力与信息化的创新管理加以叙述。第2章 概述2.1 汽车维修企业管理的概论我国进几年在汽车维修业管理方面已经迈出了一大
42、步。行业管理开始走上了宏观调控与微观控制相接合、软件发展与硬件发展相接合、市场调节与法制管理相接合的道路。首先，颁布了汽车维修行业发展规划。该规划不仅对我国汽车维修行业发展状况，汽车维修行业的产业结构与布局，技术进步在汽车维修行业经济增长中的作用，法规、制度建设等4个方面进行了比较分析，还从技术进步、企业效益、服务质量、人员素质4个方面对汽车维修行业的现状进行了总体评介。在此基础上，提出了汽车维修行业到2000年和2005年两个规划期的规划方案。具体方案由总量指标、服务性指标、维修质量指标、效益指标、技术进步和人员素质指标等经过量化的6项指标构成。其次，指定了汽车维修企业的开业条件（国家标准）
43、。该标准规定了各类汽车维修企业应具备的设备、设施、人员、质量管理、安全生产、环境保护和流动资金等条件。这对于今后我国汽车维修企业的管理标准化有重要意义。另外，针对汽车维修消费者主要关心的修车难、修车质量无保证等问题，也为进一步提高汽车维修质量，规范运输车辆维修市场行为，我国汽车维修企业从1998年开始实行统一挂牌服务，以便用户选择和监督。为此，交通部组织制定了全国统一的“汽车维修企业标志牌”、“汽车维修竣工出厂合格证”、“汽车维修质量保修卡”和“汽车维修质量检验员证”，它们都表明了汽车维修企业的核发部门、经营范围和监督电话。第三，完善了汽车配件市场对汽车维修质量、效益的影响。针对汽车配件存在的
44、问题，专家们提出了解决汽车配件市场质量、价格、从业人员素质、经营行为等方面问题的对策。2.2 汽车维修企业管理的目标汽车维修企业管理目标是汽车维修企业管理的出发点和归宿。为使汽车维修企业在国民经济活动中正确发挥企业作用，必须通过汽车维修企业管理实现下列目标：（1）各类汽车维修业户结构比例适当，布局基本合理，实现以公有制为主体，多种经济成分协调发展的企业维修企业格局。汽车维修企业管理部门要具有对汽车维修市场的宏观调控能力，能够按汽车维修企业的中长期发展规划，运用法律的、经济的、行政的手段调控市场，做到汽车维修能力和维修需求的大体平衡，最大限度的满足在用汽车的维修的需要。（2）汽车维修业要构成一个
45、统一开放、竞争有序的汽车维修市场。通过比较完整的市场行为规则，使所有汽车维修经营者在经济活动中得到秩序化、规范化，为经营者创造一个良好的经营环境。（3）建立健全的管理体制和市场监督体系。管理部门要采用先进的现代的管理技术和方法，能够对汽车维修市场的动态做出灵活的反映，及时做出处理。尤其是在汽车维护质量管理方面，应建立起完整的质量保障体系，促使汽车维修质量有较大的提高，汽车维修技术有较大的进步，劳动生产率明显提高。（4）协调企业内部关系，实现企业经济效益和社会效益的统一。发展汽车维修生产力是汽车维修企业管理的基本目标。发展汽车维修业的根本目的是提高汽车维修生产能力，最大限度的满足经济、社会发展和
46、人民生活日益增长的需要。2.3 汽车维修企业管理的任务汽车维修企业管理机关是政府专业经济管理部门，是国民经济管理的组成部分。其基本管理职能是对汽车维修发展、经济关系、经营活动进行调控、调整、规范和监督。汽车维修企业管理的任务是由汽车维修企业管理的基本职能决定的，概括起来主要有：2.3.1 贯彻执行国家有关方针政策和法规改革开放以来，汽车维修企业管理坚持“规划、协调、服务、监督”的方针。实行多家经营，统一管理，协调发展的管理原则，先后出台了公路运输管理暂行条例、汽车维修企业管理暂行办法、汽车维修质量管理办法等法规、标准等规范性文件，对促进行为的发展和进步起了很大的作用，因此，上级部门要加强对下级
47、部门执行情况的监督检查，并不断完善各项标准、规范。2.3.2 制定汽车维修发展规划制定企业发展规划是根据企业发展目标，对企业发展的规模、速度、重点、布局和企业结构进行统筹安排，以达到企业适应国民经济发展需要的目的。规划的主要内容包括发展战略，长期、中期、短期发展目标，企业内部结构和区域分布结构及规划措施等。规划按区域可分为县、市（地）、省、全国等级别。2.3.3 加强宏观调控，促进汽车维修市场的发育和完善社会主义市场经济是“社会主义条件下的市场经济”的简称，它具有市场经济的共性。市场最基本的特征是价值规律通过竞争机制自发调节社会生产活动。价值规律通过供求决定价格，市场依靠价格传导信息，优化资源
48、配置，促进技术进步。但是，市场调节并非万能，市场本身调节具有一定的盲目性。因为市场调节是一种事后的调节，从价格形成、信息反馈到产品生产，有一定的时间差，加之企业和个人掌握的经济信息不足，微观决策带有一定的被动性和盲目性。因此，单靠市场本身并不能保持国民总量的综合平衡和经济的稳定增长，需要政府进行必要的宏观和管理。就汽车维修市场而言，当前正处在由传统计划经济向社会主义市场经济转变的重要时期，也经历了从无到有，从小到大的逐渐发展过程，市场机制还不完善，市场的调节作用还不能充分发挥。由与市场体系内部各类之间存在着相互制约、相互依赖、相互促进的关系，如不进快发展和完善，势必会影响统一开放、竞争有序的道
49、路运输市场体系的建立。因此，汽车维修企业管理部门应加强宏观调控的力度，促进汽车维修市场的发育和完善。2.3.4 贯彻执行汽车维修技术标准，不断提高维修质量汽车维修技术标准和有关标准是实施汽车维修质量统一管理的有效措施，各级汽车维修企业管理部门必须认真贯彻，并督促企业认真执行。要健全质量监督体系和检验手段，做好质量监督工作。第3章 维修企业存在的问题与解决办法3.1 汽车维修企业存在的问题随着社会的进步，人们生活水平的不断提高，汽车作为一种非常时尚而又适应的交通工具，走进了寻常百姓家中。到2007年，国内汽车保有辆已经达到5180万辆。而且在未来5-10年内中国汽车市场还会保持15%-20%的增长速度。随着我国汽车保有量的增加，汽车服务的社会需求也越来越大，因此近年来新生了许多汽车维修服务的企业。同国外