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1、精选优质文档-倾情为你奉上速卖通给买家的评语【篇一：速卖通专用英语总结很值得一看。】 未付款订单 dear buyer, we have got your order of xxxxxx。but it seems that the order is still unpaid. if theres anything i can help with the price, size, etc., please feel free to contact me. after the payment is confirmed, i will process the order and ship it ou
2、t as soon as possible. thanks！ best regards 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ 提示：请根据您产品自身特点对描述内容进行修改。 已付款订单 dear buyer, your payment for been confirmed. we will ship your order out days as promised. after doing so, we will send you an e-mail notifying you of the trac
3、king number. if you have any other questions, please feel free to let me know. thanks! best regards 译文：您的订单编号为xxxxxxxxxxxxxx的款项已收到，我们将在承诺的xxx天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！提示：请填上您的订单号和发货天数。 发货后 dear $buyer, theordered has already been shipped out and the tracking number the shipping status is
4、 as you will get it soon. thanks for your support! best regards 译文：订单号为xxx的货物已经发货，发货单号是xxxx，运输方式是xxx，订单状态是xxxx。您将会很快收到货物，感谢您的支持和理解。 提示：请填写订单号、发货单号、运输方式和发货日期。 询问是否收到货 dear buyer, according to the status shown on ems website, your order has been received by you. if you have got the items, please confi
5、rm it on . if not, please let me know. thanks！ best regards 译文：ems网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！ 提示：可根据您货物的实际情况进行更改。 客户投诉产品质量有问题 dear $buyer, i am very sorry to hear about that. since i did carefully check the order and the package to make sure everything was in good condition before shipp
6、ing it out, i suppose that the damage might have happened during the transportation. but im still very sorry for the inconvenience this has brought you. i guarantee that i will give you more discounts to make this up next time you buy from us. thanks for your understanding. best regards 译文：很抱歉听到发给您的
7、货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。 提示：请根据投诉的实际情况进行更改。 订单完成 dear buyer, i am very happy that you have received the order. thanks for your support. i hope that you are satisfied with the items and look forward to doing more business with you in fut
8、ure. thanks！译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。 提醒买家给自己留评价 dear $buyer, thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. it would be highly appreciated if you could leave us a positive feedback, which wil
9、l be a great encouragement for us. if theres anything i can help with, dont hesitate to tell me. best regards 译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。 货物断货 dear $buyer, we are very sorry that item you ordered is out of stock at the moment. i will
10、contact the factory to see when it will be available again. i would like to recommend some other items of similar styles. hope you like them too. you can click on the following link to check them if theres anything i can help with, please feel free to contact us. thanks！ best regards 译文：真是对不起，您订购的产品
11、目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错xxxxxxxxxxxxx ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！ 提示：请在横线处添加同类产品的链接。 折扣 dear $buyer, thanks for your message.well, if you buy both of tems, we can offer you discount. once we confirm your payment, we will ship out the items for you in time. please feel free to cont
12、act us if you have any further questions. thanks best regards! 译文：感谢您给我信息。目前我们正在进行促销，如果你购买了xxxx 个产品，我们可以为您提供xx %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！ 提示：请添写希望买家购买的件数和您所能提供的折扣。 买家议价 dear buyer,【篇二：向买家索取信用评价的邮件模版】 向买家索取信用评价的邮件模版 如果买家在收到卖家发出的商品后却迟迟没有作出评价，卖家应该如果操作？在这里我们为大家提供了一个简单实用的提醒买家作出评价的邮
13、件模版。 1. 针对买家收到物品后3-5天没有留下评价 email text: dear _ thank you very much for shopping with us. according to the tracking information online, we noticed that you have received the item we sent on xxxxx. we hope that you are happy with your purchase and if you are, please spare some time to leave positive f
14、eedback for us. （中文梗概：根据物流信息，我们注意到您已经收到了xxx号订购的商品。我们希望您对此次交易感到满意，也希望您能抽空对我们的产品和服务作出正面的评价。） your comments and feedback help us improve our products and services for other customers. please do not leave any negative feedback. if you have any problems or concerns about your recent purchase, please get
15、in touch with our customer service as soon as possible and we will do everything we can to help. （中文梗概：您的评价能帮助我们提高产品质量和服务，以便我们能更好的为其他买家服务。请不要给我们任何负面的评价。如果您对您购买的东西有任何的问题或者担心，请及时与我们的客服联系，我们将会尽力为您解决。） yours sincerely, seller name or id 2. 针对买家收到上述邮件10-15天后没有回复评价 email title：final feedback giving remind
16、er email text: dear _, thank you for buying _【商品】_ from us on_【日期】_. we hope that you are satisfied with your purchase. the details for your purchase are as below: (中文梗概：感谢您在【日期】购买了【商品】。我们希望您对您购买的产品感到满意。以下是您此次交易的具体信息)item name 商品名称: _ item number 商品编号:_ total deal price 总价格:_ if you are satisfied wi
17、th your purchase and the services provided, please do spare some time to leave positive feedback for us. （中文梗概：如果您对您订购的商品以及我们提供的服务感到满意的话，请务必抽空为我们作出正面的评价。） your positive feedback is essential to the development of our business. if you have any problems or concerns about your purchase, please get in t
18、ouch with our customer service as soon as possible and we will do everything we can to help. （中文梗概：您的好评对我们的业务发展至关重要。如果您对您购买的商品有任何问题或者担心，请及时与我们的客服联系，我们将会尽全力为您解决。） thank you again and we look forward to seeing you again soon （中文梗概：再次感谢！希望您再来） yours sincerely, seller name or id name：左轮 qq ： 微信：aliexpre
19、ss-yw 电话 : 欢迎咨询。【篇三：速卖通客户跟踪模版】 在产品发货后，告知买家相关货运信息： hello lushkin its a pleasure to tell that the postman just picked up your item from our warehouse. its by cpam, 25-30 working days to arrive. tracking number is： rbcn tracking web is： /store/* best wishes. 您好 先生/女士 谢谢您给予我的好评，您的鼓励让我们会做得更好，真心希望您能够再次光顾我的店铺，当您下次购买时，我一定会给您最优的折扣。 我的店铺有一些不错的产品，欢迎光临/store/*。 祝您好运！ 网站评语：在对买家的好评表示感谢的同时，你可以像此处邮件里面表示出一种服务的意向。也可以针对买家的购买意向，推荐您对应的热销产品。可以通过有竞争力的 价格，引导买家继续下单。专心-专注-专业