110接处警心得体会.pdf

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1、110 接处警心得体会 接处警工作是公安派出所开展各项警务活动的基础环节，也是派出所执法执勤工作的首要环节。接处警的水平直接影响到案件、纠纷处理的效率。更直接关系到公安派出所在人民心目中的形象。俗话说：鼻子低下就是路。在实践中，我感到：在接处警的工作中，不会说不行，处警方式得当、语言得体，往往三言两语就可以处理好；如果方法不妥、言语不当，往往会把简单的情况变成了复杂的问题，增加了处理的难度，并可能引发信访投诉。近年来各类警情不断增多，形势越来越复杂，对接处警工作提出了越来越高的要求。下面结合工作实践，仅就接处警工作中的语言沟通技巧与大家做以交流。一、当前民警在接处中使用语言时容易出现的问题 经

2、验往往源于失误，教训常常出自错误。结合我个人了解到的情况，我感到基层民警在接处警中的语言沟通容易出现的失误和错误主要有以下六个方面：1、讲话“跟不上趟儿”，容易“压不住阵脚“。部分民警，尤其是某些年轻民警的接处警经验不足，一到警情现场，感觉无从入手，无从说起，而纠纷当事人双方则滔滔不绝，公说自己理正，婆说自己理直。民警在接处警中难以阻止现场纠纷，有的甚至在民警到场后，纠纷继续恶化，引起打斗，导致局面失控，甚至将矛头转而指向处警民警，并容易造成对民警的不满。2、讲话“冷、硬、横、推”，容易造成群众不满。由于处警量大，个别民警产生厌烦情绪。这种负面情绪如果稍不注意，就可以把握不好说话的口气，极有可

3、能出力不讨好，特别是不同性质警情交叉处置时，民警心理状态一时难以及时调整，有可能带“气”出警，说出过头话，误伤群众感情。比如刚处理完一起“不讲理”的纠纷，接着再去处置群众求助，民警情绪如不能及时调整，到了新现场，就会显得态度生硬，让群众觉得没有人情味，给以后的工作带来被动。另外，有时当事人情绪激动时，接处警人员不能也不跟着激动，而有的民警没有这方面的经验，情绪往往受到当事群众的影响，继而说“狠话儿”，引发群众更大的情绪。3、讲话不分对象场合，容易惹上不必要的麻烦。接处警工作是一项与群众面对面打交道的工作，接处警民警应根据不同对象、场合，语言必须适中，以情感人。有的时候要讲俏皮话、风趣话，有的时

4、候要讲圆场话，有的时候要讲慰问话等。若讲话时不注意对象、场合，常常在处警之初容易引起当事人的厌恶和反感，导致后期的处警工作不能正常展开。我个人认为，在办案的时候，应说的话要说，不该说的话一句也别说，说了就会“犯说道儿”。文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5

5、E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6

6、 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z

7、10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4

8、Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码

9、:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8

10、O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8 HH4U5E7H1N6 ZU10Z10Y6U4Z8文档编码:CO9X8O9Q8N8

11、 HH4U5E7H1N6 ZU10Z10Y6U4Z8 4、讲话缺乏法律依据，容易引起当事人误解。当前，接处警工作的覆盖面很广，经常会遇到民事纠纷及与警察业务涉及较远的问题，部分处警民警在应对此类问题时，仍凭以往的处警模式，在相关法律法规似懂非懂的情况下，轻易答复当事人，往往语言中带有明显的失误和错误，一旦遇到媒体、律师或“内行人”时，常常被人“贻笑大方”，甚至会被当事人误解。另外，少数接处警民警不能以法律为准绳，对当事人不注重进行政策、法规宣传，而妄图拿话压服，往往导致更难以让群众信服，甚至引发上访案件的发生。5、讲话情绪化，容易把自己卷入纠纷的“漩涡”。有的民警出警后，很想早点结束处警任务，

12、常常没有经过充分的调查了解，主观地判断纠纷当事人谁是谁非，言语中常带自己主观情绪，不能把自己摆在“局外人”、“中立人”的位置上，公正、公平处理纠纷，使自己不自觉地卷入纠纷双方的矛盾漩涡。同情弱者是我们中 _ 共性，而我们警察又大都具有保护弱者的英雄情结。有时接处警时，一不留神，自己的心理可能就会向弱者倾斜，进而失去理性分析和辨别能力。6、话说的太满了，容易在兑现不了时候缺少回旋余地。过去几年为了宣传公安“110”，对社会作了夸大其词的承诺。如“有难必帮、有求必应”，如果有忙帮不上，有求应不了，岂不失言，失去社会对我们的信任。许多处警民警在面对群众时，为了使警情快速解决，往文档编码:CC10T6

13、W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6

14、 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A1

15、0R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y

16、5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K

17、1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E

18、5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:

19、CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5往喜欢轻易许诺，若日后不能予以兑现，不仅增加了群众的厌恶情绪，甚至使公安的整体形象受到 了影响。以上交流了接处警中容易出现的六个问题，以及容易造成的相应后果。为避免和克服因言辞不得体造成不良

20、影响，就要注意在接处警中语言沟通技巧的运用。二、接处警中语言沟通技巧的运用 接处警要正确运用语言沟通技巧，才能发挥语言的正面作用，使接处警达到理想的效果。1、弹好前奏曲准确把握当事人心理特点，用定心话稳定心情，用公道话引发共鸣。抓住了当事人的心理特点，才能有的放矢。首先，要说定心话，就是稳定当事人情绪的话。报警的当事人，无论是急需求助当事人，还是违法犯罪的嫌疑人，纠纷双方当事人，他们的情绪一般都不太稳定，有的粗暴蛮横，蛮不讲理；有的急躁不安，言词不清；有的郁闷痛苦，不言不语；情绪都不稳定，所有的这些异常的心理状态，都不利于处警人员处警过程中的语言交流。因此，说定心话必不可少，只有稳定了当事人的

21、情绪，当事人才能对求助事，纠纷的文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 Z

22、Y3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7

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24、编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC1

25、0T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R

26、4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO

27、1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5原由表达的更清楚，处警人员才会容易与当事人进行语言交流和沟通。当事人得到安慰后，情绪慢慢得以稳定，从而更容易听处警人员分析和解释，更容易

28、接受处警人员 _ 和建议，为下一步处警工作打下基础。其次，要说公道话。讲公道话容易引起报警人的共鸣，更好地配合处警人员完成接处警工作，提高工作效率。处警人员一旦处警，就代表一级执法，一言一词都关系到公安机关的形象、关系公安机关的威信，所以处警人员责任重大。讲公道话，就是要讲符合法律、法规、政策、道德规范的话。对违法违规，不符合国家政策，不道德的行为要严加批评，言语用词准确恰当，忌说外行话，避免被别人抓住“把柄”。2、定好主旋律准确把握警情本身的要点，用关键话切中要害，用合理话使人信服。俗话说：牵牛要牵鼻子，打蛇要打七寸。用在我们讲话上就是要抓住关键，切中问题的要害。实际工作中，许多民警处警经验

29、不丰富，在接处警过程中，找不到警情发生的根源所在，把握不准纠纷矛盾的关键所在，分不清事情的主次轻重，不能快速抓住事情的根源，矛盾的中心，而只能漫无目的地“空谈”、“乱弹”一番，“废话”连篇。所以处警人员在处警中应当准确进行判断分析，正确把握当事人所报事情的主要矛盾，将话题引导转移到解决主要矛盾上，要有地放矢、把握分寸，善于抓住问题的重点，才能真正解决问题，并会避免陷入当事人的无端纠纷和“口理之争”当中。同时，要力求要深入了解警情，了解当事人的情况，知己知彼百战不殆，才文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A

30、10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1

31、Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3

32、K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6

33、E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码

34、:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T

35、6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M

36、6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5能讲出合情合理的话来。接处警人员根据对象，场景的不同特点，采用适度的语言，才能具有说服力，才能令人信服。对于那些懂法讲道理的当事人，我们尽量使用简洁、明了、文明的言词，以法说理，以情感人，使当事人对接处警人员产生强烈的依赖性和信任度，这样当事人才会认真听你的分析，容易接受你 _ 和建议。3、奏好

37、尾声注意处理意见的可行性，用实在话争取理解，用管用话庄严承诺。一个好的曲子，需要一个好的尾声，一次成功的接处警，离不开圆满的结局。我感到，在接处警过程中，尤其是在收尾工作时，越是实在话、管用话越是有效果。“行百步者半九十”。在接处警中，我们要努力把最后那几步走好。多一分夸张的成分，就可能失去全部的信任，最终影响问题的圆满解决。要讲实在话。实在话往往最能打动人，争取到更多的理解。说职责范围内该说的话，办职责范围内该办的事。确实超出自身工作职责范围的事，要实话实说，做好解释工作。要讲管用话。在接处警中，我们在处理定性时，要说管用的话，要慎做承诺。不能做“三拍”警察：做决定拍脑门、做保证拍胸脯、做完

38、决定拍大腿。我们所讲的每一句话都关系到整个公安机关，对于我们在法律允许范围内能办到的，一旦承诺就要尽量做到，它体现的是公安机关的权威性，否则会降低群众对公安机关的信任度。对于法律不允许或我们能力办不到的不要轻易承诺。谁都想在接处警时把说话的技巧运用好。这就需要平时多学几手，这样在接处警过程中才能打好有准备之仗，增加胜算！文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5

39、R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 H

40、O1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R

41、3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5

42、ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A

43、7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文

44、档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC

45、10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5 三、提高接处警语言沟通技巧的方法 接处警语言技巧不是一天两天就能学到的，除了在接处警过程中认真思考，灵活运用以外，还要靠平时不断学习和长期的磨练积累。1、要主动加强学习修养。学习是提高素质的阶梯和主渠道。要向书本学习。书本上有很多成功的经验和失败的教训，学好了，可以让我们少走弯路；要向能者学。与高手过招，才能练成高手，我们的领导，我们身边的同事，每个人都有自己接处警的独到之处，值得我们学习借鉴，从每个人身上学一手，那将使我们受益匪浅；要向实

46、践学。纸上得来终觉浅，绝知此事要躬行。语言沟通艺术的提高源于学习修养，更源于实践的磨练。要敢于在实践中摔打、历练和不断总结反思，做到“吃一堑，长一智，打一仗，经一步”。2、要保持爱心和善心。爱心是达成沟通的桥梁。有了爱心做基础，说出来的话才能让人从内心接受。在日常生活中，我们常常体会到，老百姓办点事实在难，我们是人民警察，一定要对他们有感情，有爱心、有善心，不让群众在我们这里受冷遇，不让他们在我们这里受委屈，坚决杜绝“门难进、脸难看、话难听、事难办”的衙门作风，时文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10

47、R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5

48、 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1

49、A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5

50、文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:CC10T6W5R4M6 HO1A10R3U1Y5 ZY3K1A7M6E5文档编码:C