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1、Management SkillsPerformance ImprovementDefinitionDefinition Supervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organizationSharing experienceORGANISATIONAL LEVELTOP MANAGERSMIDDLE MANAGERSFIRST-LINE MANAGERSOPERATIVESFIRST-LINE MANAGERS Supervisors
2、 responsible for directing the day-to-day activities of operative employeesMIDDLE MANAGERSIndividuals at levels of management between the first-line manager and top managementTOP MANAGERSIndividuals who are responsible for making decisions about the direction of the organization and establishing pol
3、icies that affect all organizational membersOperativesPeople who work directly on a job or task and have no responsibility for overseeing the work of others.ProcessORGANIZINGPLANNINGLEADINGCONTROLLINGMANAGEMENTPLANNING1. Defining goals2. Establishing strategy3. Developing plans to coordinate activit
4、ies.ORGANIZING1. What tasks are to be done2. Who is to do them3. How the task to be grouped4. Who reports to whom5. Where decisions are to be made6. Length of timeLEADING1. Motivating employees2. Directing the activities of others3. Selecting the most effective communication channel4. Resolving conf
5、lictsCONTROLLING1. Monitoring performance2. Comparing performance with goals3. Correcting any significant deviationsDOING 10 % -50%FIRST LEVEL MANAGERSMIDDLE MANAGERSTOP MANAGERSToolsOptimum resultsDelegationexplain why job is importantdefine results wantedauthorityagreed on deadlineask for feedback
6、set up controlsProblem Solving Work changing Focus on system: Dr Juran 80% System 20% People Service Industry 30-80% loss in non value added jobTools SWOT FISHBONE ACTION PLANSWOTSWOT AnalysisWhat is SWOT Analysis? Tools for auditing an organization and its environment. 1st stage for planning. S Strength (Kekuatan Dalam) W Weaknesses (Kelemahan Dalam) O Opportunity (Peluang Luaran) T Threat (Ancaman Luaran)Strength WeaknessOpportunityThreatInternalExternalFishboneAction PlanEND