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1、Train-the-Trainer1l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Train-the-TrainerT3-010Train-the-Trainer2l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 How To Use This CoursewareTo view this course online:Internet Explorer:A scroll bar is provided for navigation.Do not use the back button in the browser or it will take yo
2、u back to the start of the course.To best view the course,right-click the first slide and choose Full Screen.Netscape:The course will open up in PowerPoint.Choose View Slide Show or press F5 to start the course.To view the Speaker Notes:Right-click the slide and choose Speaker Notes.To access the Ta
3、ble of Contents:Click the button to return to the Table of Contents.Train-the-Trainer3l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Change RecordNumber:Description of ChangeEntered ByDateTrain-the-Trainer4l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Course Mission StatementThis course provides an overview of concepts en
4、countered within a training environment and instructs the trainee on techniques and skills required for being an effective trainer and facilitator within the classroom.Train-the-Trainer5l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Terminal ObjectivesAt the completion of this course,the trainee will be able to
5、:Identify and describe a learning process,learning styles,and learner characteristicsIdentify and apply appropriate training styles for the training environmentApply appropriate presentation skills to ensure effective communication and successful training deliveryDevelop facilitation skills to monit
6、or trainees participation,obtain feedback,and improve performance in the classroomIdentify and apply the techniques provided in managing the classroomTrain-the-Trainer6l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Table of ContentsIntroduction to Train-the TrainerLesson 1:Learning StylesLesson 2:Trainers&Adult
7、 LearnersLesson 3:Presentation SkillsLesson 4:Facilitation SkillsLesson 5:Classroom ManagementCourse ReviewTrain-the-Trainer7l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Introduction to Train-the-TrainerTrain-the-Trainer8l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Styles in TrainingLearningInstructingTrain-the-Trainer
8、9l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Presentation and FacilitationPresentation skills involves the ability to communicate effectively course content.Facilitation skills involve the ability to coach,guide,and motivate the trainee in comprehending course content.Train-the-Trainer10l企业管理学习网企业管理学习网http:/
9、 海量营销管理培训资料下载 Managing ClassroomsClassroom management addresses a number of areas:Facilities and EnvironmentInstructional AidsMomentum and FlowTrain-the-Trainer11l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1:Learning StylesTrain-the-Trainer12l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1:ObjectivesTermin
10、al Objective:Identify and describe a learning process,learning styles,and learner characteristics.Identify major concepts in the learning processDescribe four main learning stylesList learner characteristicsTrain-the-Trainer13l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:Identify the major steps that
11、 occur within the learning process.Train-the-Trainer14l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 SituationLesson 1 Concept:Learning ProcessLearner:Practice ExperimentationEvaluationReasoning&ReflectingLearner:Changed&More ExperiencedLearner:Relatively UnchangedExperienceMemorizationJarvis 1987Learning is a
12、change in behavior and cognitive abilities.Train-the-Trainer15l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:Describe four learning styles with their attributes and related characteristics.Train-the-Trainer16l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Exercise 1.1a:“Whats Your Orientation?”feeling.watching.thi
13、nking.doing.TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active.AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a chance to try out
14、and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories.I like to see results from my work.CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am open to new experien
15、ces.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about things.I like to
16、think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations.Below are 12 statements with a
17、choice of four endings.Rank the endings for each statement according to how well you think each one fits with the way you go about learning something(i.e.,recall some recent event were you had to learn something new).Then using the spaces provided,rank each response using a 4 for the ending that bes
18、t describes how you learn,a 3 for the next best statement,a 2 for next to the least best,and a 1 being the least best of the choices.Please rank all the endings and DO NOT make any ties.After completing the choices,total up each column and put some sum on the TOTALS row.9.I learn best when:10.When I
19、 am learning:11.When I learn:1.When I learn:2.I learn best when:3.When I am learning:4.I learn by:Example:0.When I learn:4 I am happy 1 I am fast 2 I am logical 3 I am careful12.I learn best when:5.When I learn:6.When I am learning:7.I learn best by:8.When I learn:I like to deal with my feelings.I l
20、ike to watch and listen.Train-the-Trainer17l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Exercise 1.1a:Your Orientation 41322143412323411432143221434123234114322314341228303032 feeling.watching.thinking.doing.TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I e
21、valuate things.I like to be active.AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a chance to try out and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories.I like to
22、 see results from my work.CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am open to new experiences.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze
23、things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about things.I like to think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on
24、 logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations.Below are 12 statements with a choice of four endings.Rank the endings for each statement according to how well you think each one fits with the
25、way you go about learning something(i.e.,recall some recent event were you had to learn something new).Then using the spaces provided,rank each response using a 4 for the ending that best describes how you learn,a 3 for the next best statement,a 2 for next to the least best,and a 1 being the least b
26、est of the choices.Please rank all the endings and DO NOT make any ties.After completing the choices,total up each column and put some sum on the TOTALS row.9.I learn best when:10.When I am learning:11.When I learn:1.When I learn:2.I learn best when:3.When I am learning:4.I learn by:Example:0.When I
27、 learn:4 I am happy 1 I am fast 2 I am logical 3 I am careful12.I learn best when:5.When I learn:6.When I am learning:7.I learn best by:8.When I learn:I like to deal with my feelings.I like to watch and listen.Train-the-Trainer18l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1 Concept:Learning Orientatio
28、nExperiential Learning CycleCEExperiencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoingTrain-the-Trainer19l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1 Concept:Kolbs Learning StylesDiverger:Imaginative AbilitySmall Group DiscussionBroad InterestsConverger:Practical ApplicationTech
29、nical IssuesIndependent Assimilator:Theoretical Models Abstract Concepts Research Oriented Accommodator:Hands-On Adaptable Intuitive Problem SolversTrain-the-Trainer20l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1 Concept:Learning StyleExperiential Learning CycleCEExperiencingFeelingROProcessingWatchin
30、gACGeneralizationThinkingAEApplyingDoingAccommodatorDivergerAssimilatorConvergerTrain-the-Trainer21l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1 Concept:Other StylesReflective/Impulsive“Windshield Wiper”Holistic/SerialistDependent/Independent Regardless of the perspective Learning Styles Vary!Train-th
31、e-Trainer22l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:List the five common learner characteristics and some of their attributes.Train-the-Trainer23l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1 Concept:Learner CharacteristicsReservoir of ExperienceVolume and DiversityReadiness to LearnMotivation&WIIF
32、MOrientation to LearningProblem-centeredSelf-ConceptRisk AssessmentDefense MechanismsAbility to LearnStyle and ProcessingYouthfulnessVS.WisdomTrain-the-Trainer24l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 1:ReviewReview Question 1:The objective within the learning process is?Review Question 2:List the
33、 four learning styles and an attribute of each?Review Question 3:List five learner characteristics.Train-the-Trainer25l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2:Trainers&Adult LearnersTrain-the-Trainer26l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2:ObjectivesTerminal Objective:Identify and apply appr
34、opriate training styles for the training environment.Identify four instructional approachesDescribe three instructional stylesList the characteristics of learningDescribe the principles in learningIdentify the levels in learningTrain-the-Trainer27l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:Identify
35、 the four instructional approaches and their characteristics.Train-the-Trainer28l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2 Concept:“The ApproachSocialization Mentoring BEHAVIORISTCOGNITIVISTHUMANISTSOCIAL LEARNINGProcess viewChange in behaviorInternal mental process Comprehensive personal self-fulf
36、illmentInteraction and observation within a social settingLocus of controlStimuli in external environmentInternal cognitive structuringAffective&cognitive needsInteraction of person,behavior,&environmentPurpose of educationProduce behavioral change in desired direction Develop capacity and skills to
37、 learn betterBecome self-actualized,autonomousModel new roles&behaviorInstructors roleArranges environment toelicit desired response Structures content of learning activityFacilitates development of whole personModels&guides new roles&behaviorsManifestation for the traineeBehavioral objectives Compe
38、tency-basedSkill development Cognitive development Learning&memory Learning how to learnAndragogy Self-directed learningSocial roles ASPECTINSTRUCTIONAL APPROACHTrain-the-Trainer29l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:Describe three instructional styles and their characteristics.Train-the-Tra
39、iner30l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2 Concept:Instructional StylesAuthoritarianDominates processOne-way information flowLimited participationDemocraticLearning is collaborativeTrainer&trainee promotes topicTwo-way information flowOpen participationLaissez-faireLittle directionDisorganize
40、dTopic-at-hand Train-the-Trainer31l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:List five characteristics of adult learning.Train-the-Trainer32l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2 Concept:P.E.M.A.S.PurposefulWIIFMExperienceKnow to UnknownTactile/Auditory/VisualMultifacetedProblem-centeredPsych
41、omotorActiveDisplay behavior changeStylesPreference and orientationTrain-the-Trainer33l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:List the six principles of adult learning.Train-the-Trainer34l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2 Concept:R.E.E.P.I.R.ReadinessEstablish purposeExerciseRepetition
42、EffectPleasant rewardsPrimacyFirst impressionsIntensityEngagingRecencySequencingTrain-the-Trainer35l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:Identify the three domains of learning.Train-the-Trainer36l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2 Concept:C.A.P.CognitiveKnowledgeAffectiveAttitudes and
43、 beliefsPsychomotorPhysical/Motor skillsTrain-the-Trainer37l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 2:ReviewReview Question 1:List the three instructional styles and a characteristic of each?Review Question 2:What are the five characteristics of adult learning?Review Question 3:List the six princip
44、les in adult learning and an attribute of each.Train-the-Trainer38l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3:Presentation SkillsTrain-the-Trainer39l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3:ObjectivesTerminal Objective:Determine and apply presentation skills to ensure effective communications and
45、successful training delivery.Develop and apply communications and presentation skillsDescribe the elements for a successful presentation Train-the-Trainer40l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Knowledge:Develop and apply communications and presentation skills.Skill:Develop and apply communications and
46、 presentation skills within the training environment.Train-the-Trainer41l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Exercise 3.1a:Why Bad Performance OccursList all the things you can think of that contribute to a poorly delivered presentation.Turn the list around create positive statements from the negative
47、 ones.You now have a list of some of the qualities a good presenter should have.Train-the-Trainer42l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3 Concept:Presentation PreparationWHO is attending?HOW will I know they are learning?HOW do I get the message across?WHY should they learn this?WHERE am I doin
48、g this?WHEN am I doing this?WHAT do they need to learn?Train-the-Trainer43l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3 Concept:Preparation(contd)The basic planThe beginning to excite and introduceThe delivery to inform and instructThe end to confirm and leave a lasting impressionOrTell them what your
49、e going to sayTell themTell them what you told themTrain-the-Trainer44l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3 Concept:“The Beginning”I gniteN eedT itleR angeO bjectiveTrain-the-Trainer45l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3 Concept:“The Beginning”(contd)Self-introductionGreetIdentifyQualif
50、yTopicTimeSurprisesQuestionsTrain-the-Trainer46l企业管理学习网企业管理学习网http:/ 海量营销管理培训资料下载 Lesson 3 Concept:Presentation“The Delivery”We remember only:90%of what we say and do70%of what we say50%of what we see and hear30%of what we see20%of what we hear10%of what we readTrain-the-Trainer47l企业管理学习网企业管理学习网http