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1、2022年-2023年建筑工程管理行业文档 齐鲁斌创作本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。 2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。.本书以提高酒店服务业员工的英语口语水平为目的，在编
2、写上力求“口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实.section 101客房预订 making a reservation.1 i need to make a resevation for this weekend.2 do you have any room available for
3、 friday.3 i need a room for Thursday .4 i need to see if you have a room available for the night?5 id like to reserve a room in your hotel.6 id like to reserve two rooms for my friends.7 is there a room available tonight?8 do i pay in advance?9 thats fine . ill take it.10 do you have a room?11 i wan
4、t to stay for 2 days.12 i like to stay here for 3 nights.section 1 - 02 1 can i help you?2 may i help you?3 what can i do for you?4 ROOM RESERVATIONS(客房预订部), May I help you?5 certainly.6 may i have your name?7 may i have your phone number?8 may i have your name and your initials?9 how do you spell i
5、t?10 Well be expecting you next Tuesday.12 we are glad to accept your booking.13 thank you for calling us.section1- 03 询问日期及人数1 from which date?2 at what time will you arrive?3 what time will you be arriving?4 from which date and for how many nights?5 are you with a company?6 how long do you intend
6、to stay?7 for how many nights?8 how many guests will there be in your party?9 which date will there be?11 how many people are there in your party?12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days.section1-04询问对房间的选择1 which kind of room would you prefer?2 what kind of room do
7、 you want?4 with bath or without?5 would you like a closed circuit(闭路电视) TV in the room?6 im afraid we have no triple rooms, but we can put an extra bed into one of our double room. would that suit you?7 if this is not possible , would you mind a joining room instead?8 we have double rooms at 100 do
8、llors and 150 dollors, which would you prefer?9 the room is very sunny and comfortable.section1-05 对房间的要求1 i want a quiet room.2 do you have an inexpensive room?3 do you have a better room?4 do you have a cheaper room?5 do you have a biger room?6 do you have a room with a nice of view?7 please give
9、me a less expensive room.8 i like a room with a bath.9 i like a room with a shower.10 is there a TV-set?11 is hot water available any time?12 may i see the room?13 i like a room with a very large bed.section1-06 对房间的要求21 we will take two smoking connecting room. 我们需要2个可以抽烟的相邻的房间.2 i want a cheap roo
10、m with harbor view.3 do you have a sea view or a mountain view?4 have you got a vacant room on the fifth floor?5 i want a room on the higher floor.6 i want a room on the lower floor.7 i want a twin room on fourth floor.8 have you got a Studio Room, becuase i have to work there.9 i like a Junior Suit
11、e 12 a Presidential Suite13 i like a double room with two bath(s?).section1-07 关于房间价格1 how much is the room please?2 would you tell me the rate per night for a single room with a bath.3 how much is a double with a bath , please?4 hou much do you charge a day?5 by the way, is that a special way for a
12、 good preservation(?) ?6 we are for 10 percent discount for good presevation(?), sir.7 the 60 dollors include the telephone, a major international newspaper.8 for 70 dollors we will provide you with a telephone in the mini bar.9 whats of price do you prefer?10 services isnt included in the room rate
13、.section1-08 关于房间价格21 a double room with a bath at the moment with the rate between 50 dollors and 70 dollors.2 theres the minimum price for off season stage淡季 and the maximum price for peak season旺季3 that depend on what season is it.4 its 15 dollars for a single tax extra.5 is it include tax and se
14、rvice charge? 含税和服务费吗?6 do you need a deposit(押金,保证金)?7 there is 20 percent discount.8 it is about 45 dollors a day including heating fee取暖费 but excluding service charge.9 we serve breakfast every morning. 10 the charge include only bed and breakfast. 此项收费只包含床位费和早餐费.section1-09 请来电人稍等1 just a minute
15、 ,please.2 one moment ,please.3 cloud you please hold on?4 wait a minute.5 hold on ,please.6 could you please hold the line?7 would you mind waiting?8 could you hold a little longer?9 would you mind waiting for a few moment?10 hello, are you still on the line?11 hand on,please.12 could you hold on a
16、 minute?section1-10 查看是否有空房2 we do have a vacant seat(空房) for those day.3 well, you can have a room on Wednesday.4 there is a single room available for you.5 there is not suite available on May 8th.6 we dont have any room available for that week.7 we dont have any single room available , would you mind a double room instead?8 do you mind sharing a room with other people?9 i suggest you make a reservation now, because theres a special discount.10 the only room available at the moment is a suite.11 you can have room 309.