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1、精品文档第三届全国旅游院校效劳技能(饭店效劳大赛英语口语参考题(中职组一、中式铺床题型一中译英1.这是239房间,我想加一个枕头。(This is Room 239; Id like to have onemore pillow.2.您可以在房间直拨国际长途。(Y ou can make IDD call in your room.3.我们提供快洗效劳,加收50%的额外费用。(We have express service at a50% extra charge.4.对不起,请问有没有要洗的衣服?(Excuse me. Do you have any laundry?5.好似 有问题。(It
2、 seems that something is wrong with the telephone.6.2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?7.我想要一个转换插头。(Id like to have an adaptor/ I need an adaptor.8.这是8976房间,请送一个电熨斗。(This is Room 8976, can you send me aniron, please.
3、9.我想要一个客房送餐效劳。(Id like to have a room service.10.客房里有小冰箱。(There is a mini bar in your room.11.我的房间现在还没清扫过,已经12点了。(My room hasnt been made upyet. Its already 12:00.12.请接受我代表酒店向您抱歉。(Please accept my apology on behalf of thehotel.13.我房间的电视图象不清楚。(The TV set in my room doesnt give clearpictures.14.这件毛衣要用
4、冷水手洗。(Id like this sweater washed by hand in coldwater.15.在房间上网是免费的。(We have free internet service for free./ Y ou can useinternet in the room for free.16.房间有保险箱。(There is a safe in your room.17.这个房间是海景房。(The room enjoys the ocean/sea view18.这是您房间的钥匙。我们的行李员会带您去房间。(This is your room key.Our bellboy w
5、ill show you to your room.19.我来取您要洗的衣服。(I am here to collect your laundry.20.酒店为客人提供免费的擦鞋效劳。(The hotel provides free shoe shiningservice for its guests.题型二英译中1.Housekeeping, May I come in? (我是客房效劳员,可以进来吗?2.When would you like me to clean your room? (您需要我们什么时候清扫房间。3.Good evening. May I do the turn-do
6、wn service for you now? (现在可以为您开夜床吗?4.I need one more pillow, please.(我需要加个枕头。5.The air-conditioner doesnt work.(空调坏了。6.Well dry-clean the dress.(我们将干洗这条裙子。7.When can I have my laundry back? (我何时能取回洗的衣服呢?8.Do you prefer your laundry by express service or returned on the same day?(您是要快洗效劳还是当日取?9.The
7、indemnity shall not exceed ten times of the laundry charge. (赔偿金额最高不超过洗衣费的十倍。10.The water tap was dripping all night long.(水龙头一晚上都在滴水。11.If you have any problems or requests, please dont hesitate to let us know.(如果您有问题,请随时找我们。12.Please deposit your money, jewels and other valuables in the hotel safe
8、.(请将您的现金、珠宝和其他贵重物品存放在酒店的保险箱内。13.Sorry to have caused you so much trouble.(很抱歉给您带来这么多麻烦。14.I assure you it will never happen again.(我向您保证,这类事情以后不会再发生了。15.Please keep your room key with you all the time in case you need it whenyou sign your bills.(请将房间钥匙随时带在身边,以防签单时要用16.Y ou can make long distance cal
9、l from your room. (您可以从您房间里打长途 。17.Local calls made from the hotel room are free of charge.(在房间内打市话是免费的。18.Heres a letter for you, Mr. White.(怀特先生,这儿有您的一封信。19.The business hours are from 9:00 a.m. to 10:00 p.m.(营业时间是上午9点到晚上10点。20.Is it possible to rent a bike here?(酒店有自行车出租吗?题型三情景对话1. If the guest w
10、ants to make an international call, how would you tell him?(Dial 9(or other number first and then your country code, city code and the number you want. And the call will be charged.2.If the guest comes to you and says he/she can not open the door, what wouldyou do? ( I would check the guests ID, and
11、 confirm it with the front office. If he is the right guest of the room, I will change his key for a new one, or open the door for him. If there is something wrong with the door, I will ask maintenance to fix it.3.When the guest asks you to take her clothes for laundry by phone, whatwould you say? (
12、I will pick up your laundry soon. May I have your room number, please?4.When you are going to clean the room for the guest, and the guest tells you itis not convenient for him now, what would you do? (Ill ask the guest when it will be convenient and note it down in the logbook.5.When the guest calls
13、 the housekeeping service center, and wants an extrapillow, what would you say? (We will send one to you immediately. May I have your room number?6.If the guest calls the housekeeping service center, and says it is very cold inhis / her room, how would you do? (Ill tell the guest there is a blanket
14、or quilt in the closet, Ill send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.7.When you are going to make turn-down service for the guest, but the guest isworking, what would you do? (I would ask the guest
15、if it is ok to do now, if not, I will ask when it will be convenient.8.If the guest calls the service center and says the bulb in his room is broken,what would you do? (Ill apologize to the guest and tell him/her the electrician will be there soon.9.How would you introduce your guestroom to the gues
16、t? (I would tell theguest about the equipment, the views, the service guide, and security of the guestroom10.If the guest comes to tell you that his room is smoky and he wants to changeit, but you do not have another room available, what would you do to solve the problem? (I would first apologize fo
17、r it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.二、中餐宴会摆台题型一中译英1.您一共有几个人用餐?(How many people are there in your party?2.请问您预订的用餐时间是什么时候?(May I know the time for yourdinner reservation?3.请问您有预订吗?是以谁的名义预订?(Do you have a reservation? Inwho
18、se name, please?4.您愿意吃西餐还是中餐?(Would you like Western food or Chinese food?5.您喜欢坐哪个位置?(Where would you like to sit?6.这个餐桌的位置可以吗?(Will this table be all right for you?7.抱歉让您等这么久。(Sorry to have kept you waiting.8.您现在点菜吗?(May I take your order now?9.对不起。我马上去给你催一下你的菜。(Im very sorry. But Ill go to rushyou
19、r order right now.10.您想喝什么酒?(What would you like to drink?11.这是菜单。效劳员马上就来。(Here is the menu. The waitress will be withyou in a moment.12.给您再添点米饭好吗?(Would you like some more rice?13.餐厅现在客满。但我们可以在20分钟以后安排您入坐。(the restaurant isfull now. But we might be able to seat you in 20 minutes.14.值班经理马上就来。(The du
20、ty manager will be here soon.15.我们会尽快给您答复.(We will answer you as soon as possible16.对此造成的不便,我们非常抱歉。(We are terribly sorry for anyinconvenience caused.17.您是用信用卡还是现金结算?(Will you pay by credit card or in cash?18.先生,您的桌子已经准备好了。请您随我来,好吗?(Y our table is ready,sir. Could you come with me, please?19.我们会把费用加
21、在您的房间账单上。(Well charge it to your room.20.请问您的姓名和 ?(May I have your name and telephone number,please?题型二英译中1.The minimum charge for a private room is 200 Yuan per person.(包间的最低人均消费是200元。2.Here is your card and invoice.(这是您的信用卡和发票。3.I want a table with a view of the garden.(我想要张能看见花园的桌子。4.Y ou reserve
22、d a table for two by the window.(您预订了一张靠窗的两人桌。5.Would you like the table by the window? (您喜欢坐靠窗的位置吗?6.We will have you seated as soon as we get a table available.(一有空桌,我们就安排你们坐下。7.What kind of cuisine do you serve in your restaurant? (你们都有些什么风味的菜?8.Whats your recommendation to us? (您给我们推荐什么菜?9.Would
23、 you like to try our house specials? (您想尝尝我们的招牌菜吗?10.There is a street where the local food is served.(有条街提供当地小吃。11.We will change you to the non-smoking area.(我们给您换到非吸烟区。12.Could you give us a brief description of the Chinese food? (能不能简单给我们介绍一下中国菜?13.How long do we have to wait? (我们要等多久?14.Would y
24、ou care for a drink before you order, sir? (先生,点菜前想喝点什么吗?15.Wed like to have some good dishes of Chinese characteristics.(我们想要几个有中国特色的好菜。16.These are our local specials. (这是我们的地方特色菜。17.Which would you like better, a table in the hall or a private room?(您想要大厅的位置还是单独的包房?18. May I take your order now?(
25、您现在点菜吗?19. The total amount is one hundred and eighty Yuan.(总共180元20. May I have a print of your credit card? (能不能刷一下您的信用卡?题型三情景对话1.Y ou are the waiter/waitress, and you want the guest to sign the bill, whatshould you say?(Would you please sign the bill, sir/madam?2.What would you say to the guest i
26、f you want to confirm his/her reservation?(May I confirm your reservation, sir/madam? And then repeat the time, the number of people, and other requirements on the tables and dishes.3.What would you say to confirm the guests order?(May I repeat your order now?4.What is “Mapo Tofu?(Mapo Tofu is spicy
27、 bean curd, it is a classical Chinese dish.5.When a guest calls to reserve a private room for dinner, what information doyou have to get?(I have to know the date and time for the reservation, the number of people,and any other special requirements6.If the guest made a complaint about the dish, how w
28、ould you do?(I would apologize to the guest, find out the reason, and change the dish orgive him a discount according to the situation.7.How would you introduce your restaurant to the guest?(I would tell the guest the business hours of the restaurant, the specials, thepopular dishes and their tastes
29、 etc.8.If a guest calls to reserve a table at 7 p.m., but there arent any tablesavailable, what would you say?(Im sorry, our restaurant is fully booked at the moment. Would you mind changing your time? Tables will be available at 7:30. And we offer free drinks after 8:00 p.m.9.When the guest finishe
30、s his dinner, and you want to know his suggestion,what would you say? (I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.10.If the guest wants to have something that your restaurant doesnt have, whatwould you say to him?( Sorry sir. This
31、 is not available in our restaurant. But may I suggest some .?三、西餐宴会摆台题型一中译英1.这是西餐厅,能为您效劳吗?(Western Restaurant. May I help you?2.您来点俱乐部三明治吗?(Would you like Club sandwich?3.您的牛排是要全熟的还是三分熟的?(Would you like your steak welldone or rare?4.我想来杯加冰的威士忌。(Id like a cup of whisky on the rock.5.你要甜点心吗?(Would yo
32、u like to order a dessert?6.你们有什么样的馅饼?(What kinds of pie do you have?7.先生,您还要点什么吗?(Would you like anything else, sir?8.请问现在可以结帐了吗?(May I make out the bill for you now?9.您准备把费用记到您的饭店总账上吗?(Would you like to put that onyour hotel bill?10.对不起,您不能在这里签单。(Sorry, you cant sign the bill here.11.您早餐想吃点什么?(Wha
33、t would you like to have for your breakfast?12.你们的大陆式早餐都提供些什么?(What do you serve for Continentalbreakfast?13.我想坐在角落里的那张桌子,你能给我安排一下吗?(Id prefer the tablein the corner. Can you arrange it for me?14.请问您怎么付钱?(How would you like to make your payment?15.晚餐要不要来点葡萄酒?(Would you like to have some wine with yo
34、urdinner?16.能不能给我们推荐点好的酒?(Could you recommend some good wine tous?17.您需要看菜单吗?(Would you like to see the menu?18.我可以点与那份相同的餐吗?(Can I have the same dish as that?19.实在对不起,我把菜上错了。(I do apologize for giving you the wrongdish.20.坐出租车从酒店到机场大约需要30分钟。(It will take about 30 minutes bytaxi from the hotel to th
35、e airport.题型二英译中1.How would you like your steak cooked? (您希望您的牛排怎么烧?2.Would you like your steak well done or rare? (您的牛排是要全熟的还是三分熟的?3.Id like a cup of whisky on the rock.(我想来杯加冰的威士忌。4.Y ou can try our new Thai style food.(您可以尝试一下我们新推出的泰国菜。5.I would like a cup of tea with a slice of lemon,please.(我想要
36、杯柠檬茶。6.The Reception Desk is straight ahead.(接待处就在前面。7.What would you like to go with your steak? (您的牛排配什么菜呢?8.Here is the menu and the wine list. Would you like to order an aperitif? (这是菜单和酒水单。您要先来点开胃酒吗?9.Do you fancy a starter? (你们喜欢来点餐前小吃吗?10.By the way, whats this under the chopsticks? (顺便问一下,筷子
37、底下的东西是什么?11.Ive never had any food as delicious as this. (我从没吃过这么鲜美的菜肴。12. Would you like to see our cake selection? (您要看看我们蛋糕的种类吗?13. Western Restaurant. May I help you?(这是西餐厅,能为您效劳吗?14. Would you like to order a dessert?(您要甜点心吗?15. What would you like to have for your breakfast? (您早餐想吃点什么?16. What
38、 kinds of pie do you have?(你们有什么样的馅饼?17. Would you like to have some wine with your dinner? (晚餐要不要来点葡萄酒?18. Could you recommend some good wine to us? (能不能给我们推荐点好葡萄酒?19. Can I have the same dish as that? (我可以点与那份相同的餐吗?20. What would you like to start with? (您先来点什么?题型三情景对话1.After the guest pays the bi
39、ll, and you want to express your good wishes, whatwould you say?(Thank you for your having chosen our restaurant and have a good timestaying in our hotel.2.If the guest wants to know the business hours for breakfast, what would yousay?( The breakfast is served from 6:00 am to 10:00 am 3.If you learn
40、 that the guest will leave the hotel very early next morning. Whatsuggestion will you give him?(I will suggest having his bills paid in the night in case there is hurry in thenext morning.4.What would you say to someone who walks into your restaurant for a meal?(Welcome to our restaurant. Do you hav
41、e a reservation?5.When the guest orders the beefsteak, what do you have to pay attention to?(How would the guest like it done: well done or rare, and what kind of sauce or dishes the guest wants to go with the steak.6.If you find that the guest leaves the restaurant without paying his bill, whatwoul
42、d you do?(I would go and politely tell him that he has forgotten to pay his bill.7.If the guest comes to the Western Restaurant for Chinese food, what wouldyou do?(I would say sorry to him and tell him where to go to have Chinese food.8.If the restaurant is full when the guest comes, what would you
43、say to theguest?(I would say “We are very sorry, but there is no seat available at the moment.Could you please just wait for a moment?9.If the guest takes out his cigarette and starts smoking in a non-smoking areain the restaurant, what would you do?(I would go to him and politely tell him that this
44、 is a non-smoking area andask him to stop smoking or to smoke in the smoking area.10.While you are on duty, what would you say if the guest invites you to adrink?(I would tell him that I am working. So Im not supposed to accept theguests invitation. But I would thank him all the same.四、调酒 题型一 中译英 1.
45、 等一会我会回来为你点单。 Ill return/be back to take your order in a while. 2. Bourbon on the rocks的意思是波本威士忌加冰块。 Bourbon on the rocks is Bourbon whiskey with ice. 3. 从你入住我们的酒店后， 你就可以签单。 You may sign your bills any time ( when you stay in our hotel. 4. 我们有一瓶保存了 20 年的葡萄酒。(We have a bottle of wine preserved for tw
46、enty years. 5. 茅台酒精度数要比黄酒高。( Mao Tai is much stronger than Shaoxing rice wine. 6. 先生，这是酒单，请慢慢看。( Here is the drink list, sir. Please take your time. 7. 非常抱歉，还有什么可以为您效劳吗？( I do apologize. Is there anything I can do for you? 8. 酒吧里有表演，您愿意去看吗？There is a floor show in our pub. Would you like to watch it
47、? 9. 您要喝点茅台吗？这酒从不上头。( Would you like to have some Mao Tai? It never goes to the head. 10. 酒吧现在客满，请稍等约 20 分钟好吗？( The bar is full now. Do you care to wait for about 20 minutes? 11. 我们供给很多种饮料， 请自便。 We serve many kinds of drinks. Please help ( yourself. 12. 您 不 介 意把 餐 桌一 边的 窗 户 翻开 吧 ？ (Would you mind op
48、ening the window by the table? 13. 如果您不介意，我们可以为您看管行李。(If you dont mind, we can take care of your baggage. 14. 我们有上好的饮品。(We have got good drinks. 15. 绿 岛 ( 鸡 尾 酒 名 的 口 感 相 当 好 。 ( “ Green Island tastes very good/excellent. 16. 本地啤酒很有特色。( Our special is the local beer. 17. 这是米酒，用米酿制的。( They are rice wines