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1、1课时训练课时训练SectionSection Warm-upWarm-up&LessonLesson 1 1LivingLiving inin a a CommunityCommunity.根据句意及汉语意思或首字母提示写出单词的正确形式1 1.There is a(纪念碑)to the men who died in the war.答案:memorial2 2.The decision was based on ignorance and(偏见).答案:prejudice3 3.They rented a(配有家具的)house.答案:furnished4 4.The next proc
2、edure is to(分类)the information.答案:classify5 5.When one is an(青少年),one is often caught up in ones thoughts anddreams.答案:adolescent6 6.Although he is 35,he is still a(单身汉).答案:bachelor7 7.If you(暴露)your skin to the sun,youll have it burnt.答案:expose8 8.I saw her shortly before her(离开)for Shanghai.答案:dep
3、arture9 9.Youd better ask a(裁缝)to make your clothes according to your ownmeasure.答案:tailor1010.The famous museum has many expensive(古董).答案:antiques.用方框内短语的适当形式填空hand overbid.goodbye to.expose.to.in a flashno sooner.than.1 1.Dontthe babythe sunshine.答案:expose;to2 2.The weekend seemed to be.答案:in a fl
4、ash3 3.Ivemy place on the committee.答案:handed over4 4.had I got to BeijingI called you.2答案:No sooner;than5 5.Many people wish totheir single lives and find true love!答案:bid goodbye to.单项填空1 1.to sunlight for too much time will do harm to your skin.A.ExposedB.Have exposedC.Being exposedD.After being
5、exposed提示:句意为:“暴露在阳光下太久会损害你的皮肤。”分析句子可知,空格处的内容在句子中作主语。四个选项中只有 C 项可作主语。答案:C2 2.The short-answer test is a kind ofbetween the composition and selectiontypes.A.mixtureB.collectionC.compoundD.compromise提示:句意为:“简答题是作文和选择题相互折中的产物。”mixture“混合物”;collection“收集品”;compound“复合句,复合词”;compromise“妥协;让步;折中”。答案:D3 3.
6、The old headmasterhis place to a young teacher.A.handed in B.handed outC.handed to D.handed over提示:句意为:“老校长把他的职位移交给了一位年轻的教师。”hand over“把交给”。答案:D4 4.(20112011 辽宁,2929)He had no sooner finished his speechthe students startedcheering.A.sinceB.asC.whenD.than提示:考查连词。句意为:“他刚一结束演讲,学生们就开始欢呼起来。”nosooner.than
7、=hardly.when,“一就”,是固定搭配。故选 D 项。答案:D5 5.(20112011 陕西,1919)all of them are strong candidates,only one will be chosenfor the post.A.SinceB.WhileC.IfD.As3提示:考查状语从句。句意为:“虽然他们都是实力很强的求职者,但只有一个人将被选出来担任这个职位。”while 在此处引导让步状语从句,表示“尽管,虽然”,相当于 although。答案:B6 6.(20122012 江西,3131)You can borrow my caryou promise n
8、ot to drive too fast.A.unlessB.even ifC.in caseD.as long as提示:考查从属连词。句意为:“你可以借我的车,只要你保证不开得太快。”as long as 意为“只要”,引导条件状语从句。unless“如果不,除非”;even if“即使,纵然”;in case“假使,免得,以防”。答案:D7 7.Have your parents made any financial allowanceyour study visit?A.aboutB.forC.withD.against提示:make allowance for 固定搭配,意为“考虑到
9、,顾虑到”。答案:B8 8.One thousand dollars a month is not a fortune but would help cover myliving.A.billsB.expensesC.pricesD.charges提示:本题考查名词词义辨析。bill“账单”;expense“花费,开销”;price“价格”;charge“(货物或服务所需)费用”;生活花销即“living expenses”。故本题选 B 项。答案:B9 9.The old king decided to retire andthe heavy load of responsibility t
10、ohis three daughters.A.hear out B.take overC.hand over D.speak out提示:根据题意可知此处表示“移交”,只有 C 项正确。A 项“听完”;B 项“接管”;D 项“说出来”。答案:C1010.The last time we had great fun waswe were visiting the Water Park.A.whereB.howC.whenD.why提示:本题考查连接副词。此处与主语 The last time 相呼应,需用 when 引导表语从句。句意为:“我们最后一次玩的痛快的是我们游览水上公园的时候。”4答案
11、:C.阅读理解In the more and more competitive service industry,it is no longer enough topromise customer satisfaction.Today,customer“delight”is what companies are tryingto achieve in order to keep and increase market share.It is accepted in the marketing industry,and confirmed by a number ofresearches,tha
12、t customers receiving good service will promote business by telling upto 12 other people;those treated badly will tell their tales of woe to up to 20people.Interestingly,80 percent of people who feel their complaints are handledfairly will stay loyal.New challenges for customer care have come when p
13、eople can obtain goods andservices through telephone call centers and the Internet.For example,many companiesnow have to invest(投资)a lot of money in information technology and staff trainingin order to cope with the“phone rage”caused by delays in answering calls,beingcut off in mid-conversation or l
14、eft waiting for long periods.“Many people do not like talking to machines,”says Dr.Storey,Senior Lecturer inMarketing at City University Business School.“Banks,for example,encourage staff atcall centers to use customer data to establish instant and good relationship withthem.The aim is to make the c
15、ustomer feel they know you and that you can trust themthe sort of comfortable feelings people have during face-to-face chats with theirlocal branch manager.”Recommended ways of creating customer delight include:under-promising and over-delivering(saying that a repair will be carried out within five
16、hours,but getting itdone within two);replacing a faulty product immediately;throwing in a giftvoucher(购物礼券)as an unexpected“thank you”to regular customers;and alwaysreturning calls,even when they are complaints.Aiming for customer delight is all very well,but if services do not reach thehigh level p
17、romised,disappointment or worse will be the result.This can be eased byoffering an apology and an explanation of why the service did not meet usualstandards with empathy(for example,“I know how you must feel”),and possiblesolutions(replacement,compensation or whatever fairness suggests best meets th
18、ecase).Airlines face some of the toughest challenges over customer care.Fiercecompetition has convinced them that delighting passengers is an important marketing5tool,while there is great potential for customer anger over delays caused byweather,unclaimed luggage and technical problems.For British A
19、irways staff,a winning telephone style is considered vital inhandling the large volume of calls about bookings and flight times.They are trainedto answer quickly,with their name,job title and a“we are here to help”attitude.The company has invested heavily in information technology to make sure thati
20、nfomation is available instantly on screen.British Airways also says its customer care policies are applied within thecompany and staff are taught to regard each other as customers requiring the higheststandards of service.Customer care is obviously here to stay and it would be a foolish company tha
21、tused slogans such as“we do as we please”.On the other hand,the more customers arepromised,the greater the risk of disappointment.1 1.We can learn from Paragraph 2 that.A.complaining customers are hard to satisfyB.unsatisfied customers receive better serviceC.satisfied customers catch more attention
22、D.well-treated customers promote business提示:推理判断题。本段提出调查了三类人:接受到好的服务的人,遭到不公平待遇的人和有抱怨却仍然忠诚的人。第一种人能够促进生意,第二种人会影响生意,第三种人的报怨得到公正处理后还是忠诚的。因此选 D 项。答案:D2 2.The writer mentions“phone rage”(Paragraph 3)to show that.A.customers often use phones to express their angerB.people still prefer to buy goods onlineC.
23、customer care becomes more demandingD.customers rely on their phones to obtain services提示:细节理解题。该段的第一句即是主题句,指出当人们通过电话和网络接受商品和服务时,对顾客的关心也就成了新的挑战。C 项与本句意思相同。答案:C3 3.What does the writer recommend to create customer delight?A.Calling customers regularly.B.Giving a“thank you”note.C.Delivering a quicker
24、service.6D.Promising more gifts.提示:细节理解题。综合第五段的内容可知 C 项正确。答案:C4 4.If a manager should show his empathy(in Paragraph 6),what would he probablysay?A.“I know how upset you must be.”B.“I appreciate your understanding.”C.“Im sorry for the delay.”D.“I know its our fault.”提示:推理判断题。第六段指出如果服务达 不到顾客的需要,顾客就会产生
25、失落感,而弥补的做法就是道歉或解释服务没有达到标准的原因以及说明解决办法,当然要用和顾客同感的心理来解释。后面举的例子“I know how you must feel”也是重要提示。故选 A 项。答案:A5 5.Customer delight is important for airlines because.A.their telephone style remains unchangedB.they are more likely to meet with complaintsC.the services cost them a lot of moneyD.the policies can be applied to their staff提示:推理判断题。从第七段开始提出了在航空公司内取悦顾客的必要性和做法。因此,航空公司乘客生气的可能性更大,他们更容易遇到乘客的抱怨。答案:B