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1、2011年普通高等学校招生全国统一考试英语试题（浙江卷，解析版） 本试题卷分选择题和非选择题两部分。全卷共12页，选择题部分1至10页，非选择题部分11至12页。满分120分，考试时间120分钟。 请考生按规定用笔将所有试题的答案涂、写在答题纸上。 选择题部分（共80分）注意事项：1.答题前，考生务必将自己的姓名、准考证号用黑色字迹的签字笔或者钢笔分别填写在试卷和答题纸上的位置。2.小题选出答案后，用2B铅笔把答题纸上对应题目的答案标号涂黑，如需改动，用橡皮擦干净后在选择其他答案标号，不能答在试卷上。第一部分：英语知识运用（共两节，满分30分）第一节：单项填空（共20小题；每小题0.5分，满分
2、10分） 从A、B、C和D四个选项，选出可以填入空白处的最佳选项，并在答题纸上将该选项标号涂黑.1.Im sorry I didnt make it to your party last night . _ _.I know youre busy these days.A.Of course B. No kidding C. Thats all right D. Dont mention it【答案】 C【解析】本题考查交际用语。句意为：对不起，我昨天没到你的party那去，没关系，我知道你忙。选C。2.Experts think that _recently discovered paint
3、ing may be _ Picasso A.the.不填 B.a;the C.a;不填 D.the;a【答案】D【解析】考查介词。train for针对工作进行的培训。6.The school isnt the one I really wanted to go to ,but I suppose Ill just have to_it A. make the best of B. get away from C. keep an eye on D. catch up with 【答案】A【解析】考查动词辨析。make the best of充分利用；get away from离开；keep
4、 an eye on留言；catch up with赶上，追上；逮捕；处罚。7.Since people are fond of humor ,it is as welcome in conversation as_else. A. anything B. something C. anywhere D. somewhere 【答案】C【解析】考查不定代词。anywhere任何地方。8.English is a language shared by several diverse cultures ,each of_ uses it somewhat differently . A. whic
5、h B. what C. them D. those【答案】A【解析】考查定语从句。which引导的非限制性定语从句，修饰前面整个句子。9.The professor could tell by the _look in Mariss eyes that she didnt understand a single word of his lecture A. cold B. blank C. innocent D. fresh【答案】B【解析】考查形容词辨析。black look作困惑状。10.A bank is the place _they lend you an umbrella in
6、fair weather and ask for it back when it begins to rain . A. when B. that C. where D. there 【答案】C【解析】where是关系副词，表示地点，在定语从句中作地点状语。11.ows your new babysitter? We_ask for a better one ,All our kids love her so much. A. should B. might C. mustnt D. couldnt【答案】D【解析】考查情态动词。句意为：你觉得我的新保姆怎么样?我们不可能找到一个更好的人,我们
7、所有的孩子们都爱她那么多。选D。12.He decided that he would drive all the way home instead of _at a hotel for the night .A. putting down B. putting off C. putting on D. putting up 【答案】D【解析】考查动词辨析。句意为：他决定,他会开车回家的路上,不是让在一家旅馆过夜。put up住宿。13.Ive been writing this report _for the last two weeks ,but it has to be handed i
8、t tomorrow.A. finally B. immediately C. occasionally D. certainly【答案】C【解析】考查副词辨析。句意为：我最后两周偶尔已经写写这份报告,但它必须移交给明天。occasionally偶尔。14.Even the best writers find themselves _for words. A. lose B. lost C. to lose D. having lost 【答案】B【解析】考查固定用法。find sb.done发现某人做过某事find sb./sth.doing(发现某人/某物在做), find sb.to d
9、o 是找某人做某事。【答案】A【解析】考查形容词辨析。tight紧的；short断的；regular定期地；经常地flexible灵活的；柔韧的；易弯曲的。17.an I come and have a look at your new house? .Yes,_! A. with pleasure B.I like it C.I quite agree D.by all means 【答案】D【解析】考查交际用语。句意为：我可以看到您的新房子吗？随时可以。选D。18.Anyway,I cant cheat himits against all my_. A. emotions B. prin
10、ciples C. regulations D. opinions【答案】B【解析】考查名词辨析。句意为：不管怎么说，我都不会欺骗你们我不能违背我的原则。19.If they win the final tonight, the team are going to tour around the city _by their enthusiastic supporters.A. being cheered B. be cheered C. To be cheered D. Were cheered【答案】C第二节：完形填空（共20小题；每小题1分，满分20分） 阅读下面短文，掌握其大意，然后从
11、21-40各题所给的四个选项(A、B、C和D)中选出最佳的选项，并在答题纸上将该选项标号涂黑。 Although I love my life ,it hasnt been a lot of fun as Ive been ill for 28 years Music has always been a great love of mine and ,in my 20s,when my_21_was move manageable ,I 22 ten years as a professional singer in restaurant .playing and singing falk s
12、ongs. 23 that was years ago and times have changed . _24_ I live with my mother on a country farm . Two years ago,I decided that I would need to love some kind of extra work to _25_ my disability pension (残疾抚恤金）._26_ I needed to sleep in afternoons.I was limited in my _27_I decided that I would cons
13、ider 28 to singing in restaurants. My family are all musicians ,so I was _29 when I went into our local music store .I explained that I waned to sing again but using recurded knraoke music I knew that discs were ver expensive and I really didnt have a lot of _30 to get started ,And 31 you find only
14、three to four songs out of ten on a disc that you can _32_use.When I told the owner of the shop about my 33 ,he gave me a long use the gave me a long ,thoughtful _34_.“This means a lot to you , doesnt it ?be said . “Come with me.”He led me 35 the crowded shop and to a bench with a large professional
15、 karaoke box on it.He placed his large hand 36 on his treasure and said . “I have 800 karaoke songs in here. You can take your 37 and Ill record them for you .That should get you started.”I 38 . Thanking him, I made a time with him to listen to all the songs and choose 39 that I could sing . I have
16、come full circle with his help.His 40 still warms my heart and makes me do just that bit extra , which I have the chance.21. A. loneliness B. sadness C. tiredness D. sickness22. A. set B. enjoyed C. kept D. shared23. A. Gladly B. Eventually C. Unfortunately D. Surprisingly24. A. Now B. Then C. Some
17、time D. Meanwhile25. A. add up to B. make up for C. get nd of D. take advantage of26. A. If B. As C. Though D. Before27. A. movement B. condition C. choices D. positions28. A. reaching out B. living up C. getting on D. going back29. A. recognized B. interviewed C. found D. invited 30. A. money B. ti
18、me C. energy D. knowledge31. A. thus B. ones C. seldom D. often32. A. actually B. hardly C. nearly D. formerly33. A. job B. family C. idea D. offer34. A. face B. view C. look D. sight35. A. over B. along C. towards D. through36. A. Unhappily B. lovingly C. pitifully D. gratefully37.A.pick B. turn C.
19、 role D. step38.A.had to cry B. ought to cry C.should have cried D. could have cried 39.A.more B. the ones C. few D.the rest40.A.courage B. devotion C. kindness D.rust【文章大意】本文介绍一位残疾人在热心人的帮助下重新开始自己心爱的歌唱事业的情感故事。21.D 由下文disability pension (残疾抚恤金）可知作者是一个残疾人。选sickness。22.B 由文章知道作者热爱唱歌，所以选enjoyed。23.C 由下文
20、可知I live with my mother on a country farm .形成转折，作者残疾了。当然是Unfortunately。24.A 现在作者和他的母亲住在一个农场了。25.B 作者残疾了，决定做额外的工作来弥补残疾补偿金的不足。26.B考查连词。as引导时间状语从句。当时候。27.C 因为作者要睡觉，所以找的工作的机会就少了。28.D 因为工作机会少，作者原先在饭店唱歌，现在他想返回去唱歌挣钱。29.A 因为我的家庭都是音乐人，作者本身带有音乐人的那些特指，当作者去当地的音乐商店，就被认出来了是音乐人。第二部分：阅读理解（第一节20小题，第二节5小题；每小题2分，满分50分
21、）第一节：阅读下列材料，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题纸上将该选项标号涂黑。 AOne evening in February 2007 . a student named Paula Ceely brought her car to a stop on a remote in Wales . She got out to open a metal gate that blocked her path . Thats when she heard the whistle sounded by the driver of a train.Her Renault
22、Clio parked across a railway line. Second later,she watched the train drag her car almost a kilometre down the railway tracks. Ceelys near miss made the news because she blamed it on her GPS device(导航仪).She had never driven the route before .It was dark and raining heavily . Ceely was relying on her
23、 GPS. But it made no mention of the crossing .I put my complete trust in the device and it led me right into the path of a speeding train ,she told the BBC. W ho is to blame here ? Rick Stevenson ,who tells Ceelys story in his book When Machines Fail US, finger at the limitations of technology. We p
24、ut our faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And its not just GPS devices: Stevenson takes us on a tour of digital disasters involving everything from mobile phones to wireless key boards. The problem with his
25、 argument in the book is that its not clear why he only focuses digital technology,while there may be a number of other possible causes. A map-maker might have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. perhaps the railway authorities are at fault for po
26、or signaling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the CPS equipment. But Stevenson doesnt say.Its a problem that runs through the book. In a section on cars, Stevenson gives an accout of the advanced techniques th
27、at criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in some parts of the country. He says that once once again not all new locks have proved reliable. Perhaps, but maybe its also due to the shortage of pol
28、icemen on the streets. Or changing social circumstances. Or some combination of these factors .The game between humans and their smart devices is complex. It is shaped by economics and psychology and the cultures we live in. Somewhere in the mix of those forces there may be way a wiser use of techno
29、logy. If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thousands of years. They have probably been fooling us for just as long .41.WhatdidPaulaCeelythinkwasthecauseofheraccident?A.Shewasnotfamiliarwithth
30、eroad.B.Itwasdarkandrainingheavilythen.C. The railway works failed to give the signal.D. Her GPS device didnt tell her about the crossing42.Thephrase” nearmiss”(paragraph2)canbestbereplacedby_.A.closebitB.heavylossC.narrow escapeD.bigmistake43.WhichofthefollowingwouldRickStevensonmostprobablyagreewi
31、th?A. Moderntechnologyiswhatwe cantlivewithout.B.Digitaltechnologyoftenfalls shortofoutexpectation.C.Digitaldevicesaremore reliablethantheyusedtobe.D.GPSerrorisnottheonly causeforCelerysaccident.44.In the writers opinion, Stevensons argument is_.A. one-sided B. reasonable C.puzzling D.well-based45.W
32、hat is the real concern of the writer of this article?A.The major causes of traffic accidents and car thefts.B.The relationship between humans and technologyC.Theshortcomingsofdigital devicesweuse.D.Thehuman unawarenessoftechnicalproblems.44.【答案】A【解析】推理判断题。由文章The problem with his argument in the boo
33、k is that its not clear why he only focuses digital technology可知。45.【答案】B【解析】主旨大意题。本文讨论了人与现代科技的关系。 46.What does the word”pump”mean in “He ran in every five minutes to pump me about the case”?A.talk with B.ask for information C.Listen to D.Provide with evidence47.When Sally says“The TV program kept p
34、umping out commercials”,she may beAexcited B.interested C.annoyed D.worried48. What will the government most probably provide if it is engaged in a pump-priming program?A.Sums of money B. Raw materialsC.Human resources. D. Media Support.49. When Sylvia says “His speech was OK but it had no real punc
35、h”,she thinks it was not_ .A. fluent and impressive B. logical and movingC. informative and significantD. interesting and powerful C In the more and more competitive scrvice industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to
36、 achieve in or order to keep and increase market share.It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 peopl
37、e, 80 percent of people who feel their complaints are handled fairly will stay loyal New llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information techn
38、ology and staff training in order to cope with the “phone rage”caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Bank
39、s, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest the sort of comfortable feelings people have during face-to-face chats with their local branch manager.
40、” Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar c
41、ustomers ;and always returning calls ,even when they are complaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did no
42、t meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting
43、 passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems . For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and f
44、light times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren. British Airways also says its customer care policies are applie
45、d within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.50. We can learn from Paragraph 2 that