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1、公共关系学 阅读资料 The Dining Experience 课程主讲：王晓春教授 江西财经大学 工商管理学院 1/6 The Dining Experience Eating is not an executive skill;but it is especially hard to imagine why anyone negotiating a rise to the top would consider it possible to skip mastering the very simple requirements.What else did they skip learnin
2、g?-Fortune 500 DEO Most business meetings include some kind of dining.Do you know your salad fork from your fish fork?The general rule of thumb is to use the flatware starting at the outside and working your way in toward the plate;i.e.,soup and salad utensils would be used early in the meal.公共关系学 阅
3、读资料 The Dining Experience 课程主讲：王晓春教授 江西财经大学 工商管理学院 2/6 Compare the following dining styles,foods,and gatherings to what you are accustomed.How does it differ from yours?CHINA At a meal,eat lightly in the beginning,since there could be up to twenty courses served.Expect your host to keep filling your
4、 bowl when you empty it.Finishing all of your food may be an insult to your host,since it can mean he did not provide enough food.Leaving a bowl completely full is also rude.The Chinese use chopsticks for eating and a porcelain spoon for soup.Your attempts at using chopsticks will be appreciated.Whe
5、n you are finished,set the chopsticks on the table or on the chopstick rest.Placing them parallel on top of your bowl is considered bad luck.Toasting is big in China.At banquets,the host offers the first toast,and the ceremony continues all evening.The serving of fruit signals the end of the meal.JA
6、PAN Business entertaining usually occurs after business hours,and very rarely in the home.You will be entertained often,sometimes on short notice.When you are taken out,your host will 公共关系学 阅读资料 The Dining Experience 课程主讲：王晓春教授 江西财经大学 工商管理学院 3/6 treat.Allow your host to order for you.Be enthusiastic
7、 while eating and show great thanks afterwards.For social occasions,it is appropriate to be fashionably late.Meals are long,but the evening usually ends about 11 p.m.Never point your chopsticks at another person.When you are not using them,you should line them up on the chopstick rest.RUSSIA Always
8、have a good supply of soft drinks,tea,coffee(not in plastic cups!),danish,cookies,snacks,and so forth,on the meeting table.Russians try hard to provide a variety of refreshments when conducting business,and appreciate you reciprocating in kind.At Russian hotels and restaurants,the doorman must try t
9、o let in only certain people.Dont be surprised if they are not friendly.In restaurants you may have a long wait for food.Ignore the menues;perhaps only a third of the items listed will actually be available.You must ask the waiter(if he or she speaks English)what is being served that day.Dinners are
10、 held early(6 p.m.)It is a great honor to be invited to a Russian home.It is also a great burden for the host.Russian tradition demands that you be served a lunch or dinner that far exceeds everyones appetite,and often,the financial capabilities of the hosts.For example,caviar might be served with h
11、uge spoons.It is good to know a few toasts.The most common is Nah-zda-ROE-vee-ah.AUSTRALIA Australians do not make unannounced visits;always call ahead.In an Australian pub,it is vital to remember that each person pays for a round of drinks.Missing your turn to shout for a round is a sure way to mak
12、e a bad impression.Australians dont invite strangers into their homes right away.They take their time getting to know someone before an invitation is made.Barbeques are a favorite reason for gathering.To avoid confusion,remember that afternoon tea is around 4:00 p.m.,tea is the evening meal served b
13、etween 6:00 and 8:00 p.m.,and supper is a late night snack.Good conversation topics are sports,which are very popular,and sightseeing,since Australians are very proud of their country.Politics and religion are taken very seriously,so expect some strong opinions if you discuss these topics.Remember t
14、hat Australians respect people with opinions,even if those opinions conflict with their own.Arguments are considered entertaining,so do not be shy about espousing any truly held beliefs.-above excerpts from the book-Kiss,Bow,or Shake Hands:How to do Business in Sixty Countries,Terri Morrison,Wayne A
15、.Conaway,and George A Borden BON APPTIT!公共关系学 阅读资料 The Dining Experience 课程主讲：王晓春教授 江西财经大学 工商管理学院 4/6 To write a thank-you note is never wrong.-Nancy Holder,Protocol Consulant Some Internet sites related to business etiquette include:Gestures As mentioned earlier,body language is an important part o
16、f understanding other cultures.Keeping particular culturally correct gestures in mind will allow for a more comfortable and productive relationship between the host and guest.Getting Through Customs http:/ Asia Pulses Guide to Business Etiquette in Asia http:/ Inter-American Understanding http:/inte
17、ramerican- Business Center http:/international-business- Kwintessential http:/www.kwintessential.co.uk/cross-cultural/business-etiquette-training.html 公共关系学 阅读资料 The Dining Experience 课程主讲：王晓春教授 江西财经大学 工商管理学院 5/6 The following excerpts are from the book,Kiss,Bow,or Shake Hands:How to do Business in
18、Sixty Countries,Terri Morrison,Wayne A.Conaway,and George A.Borden.MALAYSIA-Aside from handshakes,there is no public contact between the sexes.Do not kiss or hug a person of the opposite sex in public-even if you are husband and wife.On the other hand,contact between people of the same sex is permit
19、ted.Men may hold hands with men or even walk with their arms around each other;this is interpreted as nothing except friendship.Among both Muslims and Hindus,the left hand is considered unclean.Eat with your right hand only.The foot is also considered unclean.Do not move anything with your feet and
20、do not touch anything with your feet.Do not show the soles of your feet(or shoes).This restriction determines how one sits:You can cross your legs at the knee,but not place one ankle on your knee.It is impolite to point at anyone with the forefinger.Malays use a forefinger only to point at animals.W
21、hen you must indicate something or someone,use the entire right hand(palm out).The head is considered the seat of the soul by many Indians and Malays.Never touch someones head,not even to pat the hair of a child.Among Indians,a side-to-side toss of ones head indicates agreement,although Westerners m
22、ay interpret it as a nod meaning no.NETHERLANDS-The Dutch are rather formal and reserved in public.They avoid any type of public spectacle.For example,when you notice an acquaintance in the distance,it is considered ill-mannered to shout a greeting.(You may wave to attract their attention,though).A
23、bent-arm gesture that involves tapping the underside of the elbow is a way of accusing someone of being unreliable-a serious accusation among Dutch business people.Sucking ones thumb is a way of saying I dont believe you.To indicate that someone is miserly or cheap,glide the forefinger down the brid
24、ge of your nose a few times.The North American gesture for crazy(making circles with the forefinger near the temple)is almost identical with the Dutch gesture for you have a phone call(the Dutch rotate their forefinger over the ear rather than over the temple.PERU-Peruvians communicate in close prox
25、imity.When they stand nearby,do not back away,as you will offend them.And do not be surprised if your Peruvian associates take your arm as you walk-men often walk arm-in-arm with other men,as do women with other women.To 公共关系学 阅读资料 The Dining Experience 课程主讲：王晓春教授 江西财经大学 工商管理学院 6/6 signal come here,
26、hold your hand vertically and wave it back and forth with the palm facing out,or put your palm face down,and wave the fingers back and forth.When eating out,be sure to rest both hands at the table,rather than leaving one in your lap.Im thinking is represented by tapping your head.Pay me is signified
27、 by an eyebrow raise,or by sweeping your hand toward your body.TAIWAN-Do not wink at a person,even in friendship.Do not put your arm around anothers shoulders.While young children of the same sex will often hold hands,it is inappropriate for others to do so or to make physical contact with people wh
28、o are not good friends or family.Do not touch the head of another persons child.Children are considered precious,and it is believed that they may be damaged by careless touching.Feet are considered dirty and should not touch things or people.Men should keep their feet flat on the floor,while women a
29、re permitted to cross their legs.Chinese point with their open hands,since pointing with a finger is considered rude.They beckon by extending their arms palm down and waving their fingers.While Westerners point to their chests to indicate the first person,I,Chinese will point to their noses to indicate the same thing.