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1、-常用酒店英语单词归类一、酒店星级Hotel Rating：两星-三星-四星-五星 two star three star four star five star二、酒店类型Hotel Type:宾馆Hotel，公寓Apartment, 度假村Resort, 别墅Villa, 旅馆、旅社Hostel, 汽车旅馆Motel, 供应早餐的旅馆民宿Bed and Breakfast三、房间类型Room type1.（按人数）By person / pax单人间SingleRoom，双人间DoubleRoom，三人间TripleRoom，四人间QuadRoom一卧室套房 One bedroom Sui
2、te, 双卧室套房 Two Bedroom Suite双人间单人住 DSU/TSU(Double/Twin for Sole Use)2. (按床型) By bed大床房 Double bed, King Bed(1.8-2.0m), Queen bed(1.5m) 双床房 Twin Beds, 双大床 Double Queen Beds, 单人床 Single bed3. (按级别) By category标准房 Standard Room, 高级房 Superior Room, 豪华房 Deluxe Room尊贵房 Premier Room, 行政房/俱乐部房 Executive Room
3、/ Club Room经济房 Economic Room, 经典房 Classic Room套房Suite，公寓Apartment, 别墅 Villa4. (按景观朝向) By views城景房CityViewRoom, 园景房GardenViewRoom海景房Sea/OceanViewRoom, 湖景房LakeViewRoom, 河景房 River View Room, 山景房 Mountain View Room朝街房 Front View Room, 背街房 Rear View Room全景房 Panorama Room5. (按配套设施) By facility无烟房Non Smoki
4、ng Room, 吸烟房 Smoking Room残疾人客房 Handicapped Room, 带厨房客房 Room with Kitchen相邻房 Adjoining/Adjacent Room, 蜜月房 Honeymoon Room高楼层 Higher Floor/Except Ground Floor, 低楼层 Lower Floor/Ground Floor安静的房间 Quiet Room, 加床 Extra Bed, 沙发床 Sofa Bed, 婴儿床 Baby Cot早入住 Early Check in, 晚入住 Late Check in早退房 Early Check out,
5、 晚退房 Late Check out酒店房间二次确认对话示例Double Check/Confirmation Dialogue-我：您好，请问可以帮我转到预订部吗？ Hello, May I speak to the Reservation department, Please?-酒店员工：请稍等，我帮你转接预订部。/您好，这里就是预订部, 有什么可以帮到您？Wait a moment, please. I will transfer you to the reservation.Hello, this is reservation department. How can I help y
6、ou？/What can I do for you?-我：谢谢！我叫*, 是来自中国的旅行代理，我帮我的客人通过第三方供应商在你们酒店预订了一间房。我需要核实一下我预订的房间是否都安排好了.Thank you very much. This is * speaking. We are a travel agent from China. I have booked one room for our guests in your hotel through a third party supplier.I want to double check with you for this bookin
7、g to make sure everything will be well arranged before the guests arriving.-酒店员工：请问入住日期是什么时候？Which day will they arrive/check in? /What day is the check in date?-我：客人的入住日期是*，离店日期是*，*晚The guests will arrive on (Month Date), and leave your hotel on (Month Date), totally * nights.They will check in on
8、(Month Date) and check out on (Month Date).-酒店员工：请问客人的姓名？Could you please tell me the guests full name?-我： 客人的姓是*。名字是*，护照号*The guests first name is Leran and the last name is Huang.-酒店员工：我找到您的订单了，没有问题。I got it here. It was reserved well in our system already.-我：太好了, 您能给我一下确认号吗？Great! May I have the
9、confirmation number of this booking from your hotel?-酒店员工：没问题，您的订单号码是12345678Yes, of course. Your confirmation number is 12345678.-我： 另外，请问您这边显示这个订单是如何付款的，是否已经支付成功？我想确保供应商会在客人入住前或者入住后付款给你们，而我们的客人不会在前台被收取房费。BTW, Can you see how this booking will be paid? Id like to make sure this booking will be paid
10、 by our supplier before or after the guest arriving. And you will not charge our guests bill instead.-酒店员工：我能看到这个订单应该是一家批发商支付的，您放心我们不会找您的客人收费。I can see this booking will be paid by another wholesaler with prepaid prices. We will not charge your guests for sure.-我：非常好。请问您的姓名是？This is very nice. May I know who am I speaking to? /May I know who is speaking there? /May I know your name, please?-酒店员工：我的名字是*。 My name is Mary/Peter/Tom, etc.-非常感谢您的协助，* 再见！Thank you very much for your kind assistance, Mary/Peter/Tom!Bye-bye!-第 4 页-