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1、云泽假日商务酒店热忱欢迎阁下光临尊敬宾客：欢迎您下榻宜昌云泽假日商务酒店！您到来，我们酒店全体员工都感到非常荣幸，此服务指南为您详细介绍了酒店各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。在云泽假日商务酒店，您是我们第一关注，我们将为您提供尽善尽美服务，让您在云泽假日商务酒店处处都看到温馨微笑。如果您对我们服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您满意就是我们最终目标。最后，希望您把在这里获得愉快经历告诉更多朋友，期待您再次光临，谢谢！ 云泽假日商务酒店 总经理Ze holiday Traders Hotel war
2、mly welcome your visitDistinguished guests:Welcome you to Yichang Ze holiday Traders Hotel!Your arrival, our hotel staff to feel very honored, this service guide for your details of hotel services and facilities. If there is anything you need, please contact directly with each department of the hote
3、l, we will be happy to serve you.In Ze holiday Traders Hotel, you are our first concern, we will provide you with the service allows you to reach the acme of perfection, Ze holiday Traders Hotel everywhere smile. If you are interested in our services have any comments or suggestions, please contact
4、us promptly, or fill in the guest comments table , we will immediately improved, because your satisfaction is our ultimate goal.Finally, I hope you get here pleasant experience to tell more friends, look forward to your visit again, thank you大堂服务GRAND LOBBY SERVICES 1大堂经理 Assistant Manager 2问讯留言 Inf
5、ormation Message 3预订接待 Reservation Reception 4收银结账 Cashier 5外币兑换 Foreign Currency Exchange 6信用卡 Credit Card 7退房时间 Check-out Time 8客房门卡 Room Card 9行李服务 Luggage Service 10大堂保险箱 Lobby Safe box 11商务中心 Business Center 12商场 Shopping Center 13残疾人士设施 Handicapped Facilities 14花店 Flower Shop 15租车 Car Hire 16着
6、装 Dressing17停车 Parking18行政楼层接待处 Executive Floor Reception 客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 房间加床服务 Extra Bed 5 叫醒服务 Wake-up Call 6饮用水 Drinking Water 7电话 Telephone 8电吹风 Hair Dryer 9电熨斗/烫衣板 Iron / Iron Board 10房间保密/电话免打扰 11失物招领 Lost A
7、nd Found 12电视节目 TV Channel 13网上漫游 Internet Service 14空气调节 Air Conditioner 15电源总开关 Energy Saver 16电源说明 Power Supply 17无烟楼层 Non-smoking floor 18医疗服务 Clinic Service 19环境保护 Environmental Protection 20紧急情况 Emergency 餐饮服务FOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 中餐厅 Chinese Restaurant 3 会议室 Con
8、ference Room 安全指南SAFETY DIRECTORY1 遵守措施2 宾客注意事项 Guests Notices3 安保 Safeguard4 火警 Fire Prevention5 火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国际直拨电话 IDD Calls5 国内、国际直拨须知 IDD&DDD Service Guide6 国内、国际长途电话区号 IDD&DDD DIRECTORYGeneral
9、Manager 大堂服务GRAND LOBBY SERVICES1大堂经理 Assistant Manager TEL 位于酒店大堂内，24小时为您提供服务。 The Assistant Manager in the lobby will be at your service at any time.2问讯留言 Information Message TEL 如您离开酒店而需与来人或来电联系时，请把您去处及留言告之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with tel
10、ephone message or visitors when you are out.3预订接待 Reservation Reception TEL 酒店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will provide you with the service of reservation and registration any time. 4收银结账 Cashier TEL 位于大堂总服务台，24小时为您提供住宿期间房费及其他费用结算服务。Its located at the Front Desk in the lobby. We will prov
11、ide the 24-hour check-out of your fees during your stay. 5外币兑换 Foreign Currency Exchange TEL 位于总服务台收银处，为您提供18小时外币兑换服务。服务时间：06：00- 24：00Its located at the Cashier desk. We will also provide the service of exchanging foreign currency. Service Hours：06：00am-12：00pm6信用卡 Credit Card TEL 欢迎您在酒店用以下信用卡：银联系列
12、卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, 7退房时间 Check-out Time TEL 酒店退房时间为中午12：00。请留意：超过14：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 14
13、：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 8客房门卡 Room Card TEL 酒店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The
14、IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.9行李服务 Luggage Service TEL 我们为您提供店内免费运送或寄存行李服务。We offer free-of-charge service of delivery in our hotel and left-luggage service. 10大堂保险箱 Lobby Safe box TEL 大堂接待处为阁下提供免费使用保险箱，较大贵重物品可存
15、放在大堂保险箱内。酒店对留在客房内物品任何损坏或遗失不负任何责任。Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.1
16、1商务中心 Business Center TEL 位于酒店大堂，为您提供全面秘书服务：中英文打字、传真复印、收发电子邮件、订票、邮寄等服务。服务时间：08：00-22：00Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, E-mail service, purchasing ticket, mailing, etc.Service Hours：08：00am-10：00pm12商场 Shop
17、ping Center TEL 位于酒店大堂，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。服务时间：08：00-22：00Located in , it offers local specialties、tourism products、root carving artwork、 articles for daily use、soft drinks and food, etc.Service Hours：08：00am-10：00pm13残疾人士设施 Handicapped Facilities TEL 酒店备有轮椅车和拐杖，如需使用请与行李房联系。We also offe
18、r wheelchair and walking stick. Please contact the Luggage Room if you need.15花店 Flower Shop TEL 我们非常乐意为您安排鲜花服务。We are very glad to provide fresh flower service for you.16租车 Car Hire TEL 如需预订士，请与礼宾部联系，酒店为阁下提供24小时服务。 Please contact the Concierge if you need a car, the service is available for 24 hour
19、s.17着装 Dressing我们建议您在酒店所有餐厅和公共场所穿着合适衣装。We advise you to wear the proper formal dress in all restaurants and public places.18停车 Parking酒店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车车辆，如有损坏酒店不予负责。如需专门监管车辆，请告知在场保安员，我们将会记录，妥加看护。酒店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。We have the parking area. Please park your car
20、 as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please dont leave your valuables in the car. If you have ones, please place them in the saf
21、e deposit box of the Front Desk in the lobby.19行政楼层接待处 Executive Floor Reception TEL 位于酒店12层和11层，将为行政楼层客人提供快速入住和退房服务。Located on the 12th and 11th floor, We provide fast check in, check out service for the executive floor guest.客房服务 GUEST ROOM SERVICES1客房中心 Housekeeping Center TEL 客房中心24小时为您服务，如有需要请与
22、客房中心联系。We will serve you the whole day. Please contact housekeeping center for assistance.2房间清洁服务 Room Cleaning TEL 您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。Hang “Make up Room” signboard at the door knob or call housekeeping, and then well clean your room at soon as possible.3房间夜床服务 Turn-down Service T
23、EL 酒店为您提供每日开夜床服务。We have do turn down service for you every day, please contact housekeeping center.4洗衣服务 Laundry Service TEL 饭店为您提供干洗、水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内洗衣单。We offer dry cleaning, washing and pressing service .The Room Attendant comes to collect
24、the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you within 4 hours. Please refer to the Laundry List in your room. for details.5房间加床服务 Extra Bed TEL 酒店为您提供加床服务。如果需要请与总台联系。Contact with reception desk for extra bed in the room if you need
25、.6叫醒服务 Wake-up Call TEL 请拨“ ”与总机接线员联系，确定为您叫醒时间。Please dial “ ” to contact with the Operator and confirm your wake-up time.7饮用水 Drinking Water TEL 我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。You may use the electronic kettle to boil the water. Please contact housekeeping for assistance.8电话 Telephone TEL 每个房间都配备长途直拨
26、国际/国内电话系统。如要拨打长途电话，可先参阅电话服务指南，或拨“ ”请总机接线员协助。Every room is equipped with the direct international and domestic dialing system. If you want to make a long distance call, please check the Telephone Directoryor dial“ ”for help.9电吹风 Hair Dryer TEL 客房内备用电吹风可供您使用。There is a hair dryer in the room for you.1
27、0电熨斗/烫衣板 Iron / Iron Board TEL 客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。There are iron and iron board in housekeeping center. Please contact us for assistance. Please take care of yourself.11房间保密/电话免打扰 TEL Keep the Room Number Secret/Avoid Being Disturbed by Telephone 如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“ ”与总机接线员联
28、系。 If youd like to keep the room number secret and avoid being disturbed by telephone, please.press the key of “DND” on the wall and contact the Operator by “ ”.12失物招领 Lost And Found TEL 如有物品遗失，请与客房中心联系。遗留物品酒店将保留三个月，易变质物品保留三天。在上述期限内无人认领物品，饭店将会自行处理。Please contact housekeeping, If you have things lost
29、. we will keep the lost things for 3 months. Perishable goods will be kept 3 days. We are entitled to deal with them beyond the deadline.13电视节目 TV Channel TEL 酒店所有客房均有遥控彩色电视，提供多种语言国内外卫星、有线电视频道。 Each room provides remote-control color TV with satellite & cable channels. If you want to know the progra
30、m arrangement, check playbill please.14网上漫游 Internet Service TEL 酒店客房为您提供无线及宽带免费上网服务The guest rooms had fixed with broadband access and wireless internet also. You can get on the internet in your room for free.15空气调节 Air Conditioner TEL 酒店装有冷暖空调独立系统，每个房间都有独立调节室温控制器。如需协助，请与客房中心联系。The hotel has the ce
31、ntral system. There is individual air-conditioning control in every guest room. For assistance, please call housekeeping.16电源总开关 Energy Saver TEL 客房内配有电源总开关。进入客房，只需将门卡插入墙上控制开关，客房内电源就会接通。离开房间时，请别忘记把门卡取出。There is an Energy Saver in each room. You may get the electricity inserting the room card into th
32、e switch on the wall. Dont forget to take the card when you are out.17电源说明 Power Supply TEL 客房内电压系统为220伏特和110伏特，如需使用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹调设备，请不要使用大功率电器。The voltage of power supply in your room is 220V and 110V.Contact us if you need an adapter or transformer. electric or cooking e
33、quipments without permission is forbidden in order to guarantee your safety. Please dont use other appliance of high power.18无烟楼层 Non-smoking floor TEL 酒店为不吸烟宾客特别准备了无烟楼层（10楼），为您提供清新住宿环境。Our hotel specially prepares non-smoking floor for you on the 10th floor for the guests who dont smoke.19医疗服务 Clin
34、ic Service TEL 如果需要服务，请与客房中心或总服务台联系。For any assistance, please contact housekeeping center or front desk.20环境保护 Environmental Protection TEL 为保护环境，避免过量使用洗涤剂，请将需要更换毛巾置于浴室内毛巾筐内，床上用品在您住店期间每两天更换一次。For the sake of environmental protection and avoid consuming too much detergent, please place the used towe
35、ls in the towel basket. We will change the bed sheet, bed cover, pillow case every two day during your stay in our hotel.21紧急情况 Emergency TEL 如遇紧急情况请联系客房中心或总服务台。If any emergency happens, please contact housekeeping center or front desk.餐饮服务FOOD & BEVERAGE SERVICES1宴会预订 Banquet Reservation TEL 酒店三层、三
36、层设有不同风格大小宴会厅、多功能厅及包间 个。如您需要安排宴会、酒会等有关社交宴请，请与餐饮预订中心联系。服务时间： 07：00-22：00 We have different kinds of small and big banquet halls、multi-function hall and 18 balconies，located on 3st and 3rd floor. Please contact F& B Reservation Center if you need get-together and relevant public activities .Service Hou
37、rs：07：00am-10：00pm 2中餐厅 Chinese Restaurant TEL 位于饭店三层，经营高档燕、鲍、翅、海鲜等粤菜，特色川、湘菜以及特色本地菜。服务时间：午餐11：30-13：30 晚餐17：30-21：30 Located on the 3nd floor of the hotel, it provides you with many kinds of special dishes as Canton flavor such as Abalone, Birds net and the shark fin.，and also provides you with spec
38、ial Sichuan cuisine and yichang dishes. Service Hours：L 11：30am-01：30pm S 05：30pm-09：30pm3会议室 Conference Room TEL 位于饭店四层，拥有可接待10-200人各种规格会议室4个。如需使用请与市场营销部联系。Located on the 4th floor, has 8 Various-specification conference rooms which can hold 4 to 200 persons. If you need, please contact the marketing & sales department.安全指南SAFETY DIRECTORY1为了使您在本酒店能愉快而安全地居住，请您与我们合作并遵守下列措施：To ensure you have a pleasant stay with us, we need your cooperation. Please do as the following:请将现金和贵重物品存放在大堂保险箱内。Please place your cash and valuables in the safe deposit box in the lobby.