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1、-Case One：Xiangjiang Wildlife Park1 Company IntroductionXiangjiang Wildlife Park, located in Guangzhou Province, is a comprehensive project for the development of the tourism resources in Pearl River Delta and promotion of the environmental protection and investment. It combines animal and plant pro
2、tection, researching, culture, tourism, science education as a whole. 1.1 Company Values:Adopt a customer-oriented mentality when providing serviceTreat everyone sincerely and passionatelyKeep moving in harmoniousEnjoy happiness together2 BackgroundXiangjiang Wildlife Park officially opened to the p
3、ublic when the Asian financial crisis had given a negative effect on China economy. The market of tourism is not optimistic during that time. However, in the first year it opened the park has created several miracles in tourism industry: Host more than 80000 tourists on the first day it opened, serv
4、e 30000 students on a spring trip and firstly achieve highest record of hosting more than 3000000 tourists by the first year it opened. The reason why Xiangjiang Wildlife Park can make such a big success is that the park has implemented proper “Integrated Marketing Communications”.Integrated Marketi
5、ng Communications is the concept under which a company carefully integrates and coordinates its many communications channels to deliver clear, consistent and compelling message about organization and its products.(Kotleret al.1999)3 The actions taken by Xiangjiang Wildlife Park3.1Establish “wild & i
6、nteresting” scenery spots Establish “wild & interesting” scenery spots which are much different from others according to tourists mentalityseeking new, strange, special and interesting things.(1) Construct with high start and high standard. The park specialize on massive crocodile breeding and watch
7、ing and characterize with large amount of free-roaming animals features, meanwhile combining with a variety of animal shows and unique flavor and style of food.(2)Highlight the slogan return to nature. The park replace the traditional trench heavy iron cage with glass and ditch in order to minimize
8、the distance between human and animal, man and nature. (3)Pay attention to environmental landscape. Build natural landscape perfectly combined with animals and plants.(4)Break the traditional monotony zoo exhibition mode and make full use of modern tourist attractions service and entertainment funct
9、ions. The park sets up a parrot, elephant, beast performance field, as well as the worlds largest Crocodile show field.(5)Follow the consumer-oriented rules, respect the consumers expected cost and consumption habits, always pay attention to reach effective communication principle with consumers and
10、 develop the park according to consumers needs.The park employed professional advertising company into the park. With the help of professional assistance, the Marketing Department and Public Relations Department has done lots of market investigation and environmental design, and planned several inte
11、grated marketing communication activities which has brought positive sensational effects.3.2 Start from the environmentAccording to the idea what consumers want, what we offer ,the park try their best to meet consumers requirements. Because the wildlife park is not the place only for people to watch
12、 rare animals, but also the place which allow people to relax and entertainment. Walking into the park, you can not only watch a variety of rare animals, but also can see the flowers garden, fruit decorated branches, melons hanging scaffolding, waterside pavilions, springs forest, vegetation and tre
13、es. All these elegant scenery make urban people who have lived in reinforced concrete construction for a long time really appreciate the nature of the Wild & Interesting. On the basis of the modern entertainment and services, the park give full play to the function of the modern tourist attractions:
14、 There are five animal performances for visitors taking turns every day, parrots, elephants, wild beasts, tigers and crocodiles, which make the tourists open their eyes. As a result of that, the park get one more function of a circus. Meanwhile there are also many styles of fast food restaurants, a
15、food street, a dessert gallery, as well as the Chinas only crocodile restaurant. 3.3 Focus on white tigerSeveral marketing studies show that locking the focus can lead to higher advertising effectiveness. So the park come up with the marketing idea just say one thing. As a result of that, the park c
16、hose the sacred, powerful and rare white tiger as its image spokesman. The tiger-related activities have always attracted large amount of attention and aroused medias coverage. Moreover the white tiger troupe from the United States makes the park even crowded of tourists. White Tiger image has left
17、a deep impact on people. People will think of the XiangJiang Wildlife Park when talking about the white tiger. The park tickets and the largest outdoor post billboards among province both use the white tiger as main character.3.4 Draw support from media to do public relationship The park is good at
18、capturing golden opportunity of advertising. The park carefully planned a series of public relations activities which attracted intense public attention and active participation In this way it can get help from the mass media to play a strong influence on public opinion. When the park opened, the Mi
19、ss China campaign was underway. The TV show is recorded in the park, in which the Miss China performed with several animals in the wildlife. The audience are deeply impressed by the beautiful natural scenery in the park. And thus the Xiangjiang Wildlife Park has become an overnight success. In addit
20、ion, the animal world in childrens eyes drawing contest and photography contest, held by the park on the International Childrens Day, made a perfect combination of art and education. The activity is highly acclaimed by the mass media and people can not help focusing on the Xiangjiang Wildlife Park.3
21、.5 Actively participate in public benefit activities to promote the image of the parkXiangjiang Wildlife Park has always stressed on financing and organizing various social welfare activities since it opened. The park has implemented the free ticket policy for the elderly, young children and people
22、with disabilities into the park. So far there have been over 300 000 people who have enjoyed entering the park free of charge, and the number of teenagers who enter the park with half-price also exceeded 200 000.In addition, the park focused on animal protection, research, culture, science and educa
23、tion programs, for which the park equipped with a number of scientific and technical researchers and also invited foreign and domestic experts to come to the park giving people lectures. As a result of that, tourists who come to visit the park can learn more about the ecological balance and think mo
24、re of our survival environment. Xiangjiang Wildlife Park start to establish their own long-term image at a high scale of level and win consumers heart by focusing on the public benefit activities.4 Analysis and conclusionThese are the values that guide our business, our product development, and our
25、brand. Theyre what we look for in every employee. As our company continues to evolve and grow, these five values remain constant.The key of the parks success lies in that the park stressed on as well as insisted on its company value and achieved efficient integrated communication.The company values
26、serve as a compass for our actions and describe how we behave. They guide the way we work with our business partners, within our communities and with each other.Company values help companies in the decision-making processes. As the core value of the park is customer-oriented, all activities of the p
27、ark are market-centered and consumer-centered. They use what consumer needs and desires as a starting point and try to meet their needs through relevant and efficient advertising, public relations, promotions and marketing, media and other means of communication and organically integration. In this
28、way they have achieved long-term business interests. For example, according to tourists mentalityseeking new, strange, special and interesting things, the park establish “wild & interesting” scenery spots which are much different from others.Company values educate clients and potential customers abo
29、ut what the company is about and clarify the identity of the company. Especially in this competitive world, having a set of specific company values that speak to the public is.Xiangjiang Wildlife Park elaborately planned a series public activities that can cause intense public interest and active pa
30、rticipation, which had a strong influence on public opinion. At the same time the company carried out green marketing and insisted on the principle of harmonious development. With the growing emphasis on a range of social and environmental problems such as ecological balance and environmental protec
31、tion, green business will become increasingly popular among consumers. The park try to resonate with consumers by expressing the voices of consumers on a common issue. Company values are becoming primary recruiting and retention tools. As an energetic warm friendly company, the park attracts large q
32、uantities of skilled employers who hold the same value as the company to work for it. Different from most cases, parks are hard to attract talents due to the distant working location. With the help of the enthusiastic and talent workers, the Xiangjiang Wildlife Park stand as a giant and grow fast in
33、 his field. Case Two：Alibaba Group 1 Company Introduction1.1 Alibaba Group introductionAlibabaGroupisaprivatelyownedcompanyofInternet-basede-commerce business including business-to-business online web portals, online retail and payment services, a shopping services. In 2012, two of Alibabas portals
34、together handled $170 billion in sales, more than competitor eBay and A combined.The company began in 1999 with the website A, a business-to-business portal to connect Chinese manufactures with overseas buyers. Its consumer-to-consumer portal Taobao, similar to eBay, features nearly a billion produc
35、ts and is one of the 20 most-visited websites globally. Alibaba Groups sites account for over 60% of the parcels delivered in China. Alipay, an online payment escrow service, accounts for roughly half of all online payment transactions within China. The vast majority of these payments occure using A
36、libaba services.1.2 Dream, mission, vision and valuesDream: Create a different world through the development of new business modeMission: To make doing business easyVision: Through the development of IT, solve the problems of small-firms procurement, marketing, management and financingValues:Client
37、is God. Provide the best service to the customers and maintain the images of the company.Collaborate together. Share resource together and take responsibility together so that many common people can do uncommon things.Hug with changes. When some changes happen we should adapt it and solve it rationa
38、lly. When something always immutable and frozen we should create more changes bravely.Honesty. Honesty is a significant value in Chinese culture.Passion. Keep positive and never give up.Work dedicated, finish work on time, insist on learning to improve and use time properly. 2 BackgroundAs Alibaba h
39、as launched various services systems it is hard to analyze them at the same time. We focus on studying the case of Tmall to see how company value and marketing communication strategy work for the success of Tmall. T was introduced in April 2008 as a business-to-consumer online retail platform to com
40、plement the Taobao consumer-to-consumer portal and became a separate business in June 2011. As of October 2013 it was the eighth most visited web site in China, offering global brands to an increasingly affluent Chinese consumer base.3 The actions taken by Alibaba Group3.1 Public relationsPublic rel
41、ations emphasize two-way communication between the enterprise and the public. The purpose is to establish mutual understanding between enterprise and public. Public relations can be distinguished from customer relations because its concerns go beyond the creation of mutually beneficial relationships
42、 with actual or potential customers. (1) Rename from “Taobao”to“Tmall”. Reestablish the brand.On January 11th, 2012, “Taobao” mall officially changed its name to “Tmall”. This words comes from Chinese homophonic cat. Cat was picky on quality, brand, environment, which represents fashion, sexy and qu
43、ality. This is precisely what they want to build with the new brand. Meanwhile, the change of its name is to let the consumer be clearer about the positioning of this website. On this platform, consumers can shop more effectively and get good quality products. (2)Tmall annual festivalThe “Tmall annu
44、al festival” marked the start of Tmall independent brand. Since then, Tmall can show their best according to their own personal orientation. At the same time, with the aid of such a distinctive brand image, the brand influence was improved. (3) Adjust the relationship with the merchantsOn October 20
45、11, taobao mall announced new rules for 2012, to increase the deposit from 10000 yuan to 50 000, 100 000, 150 000, three levels. The technical service fee raised from 6000 yuan a year to 30 000 and 60 000 yuan a year. With high deposit, the threshold of the enterprises is raised up so that product q
46、uality and consumers right are assured. At the same time, Tmall promised to offer the best platform and service, also to rule merchants to do legitimate business, without damaging the benefits of consumers. Otherwise merchants will be punished. A series of actions from the perspective of consumers w
47、ill in exchange for consumers trust and loyalty. In this way, Tmall get double win with the consumers. 3.2 AdvertisingAd is traditionally defined as any paid form of non-personal communication about a product, a service or a company with the intention to sell the product or service or to influence o
48、pinion on and attitudes towards the product, service or company. Each of the elements in this definition merits a brief explanation. Advertising marketing can greatly improve product popularity, promote the brand. Tmall, of course, made a lot efforts in advertising. (1)TV advertisingIn the television AD, Tmall utilize celebrity effect and promotion to push public. Especially during festivals, people will buy a lot discount products online, which brings billions of income. (2)Online advertisementOn the internet, Tmall is an intensive player. They take every opportunity in almost all netw