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1、-回复邮件-第 6 页1.未收到，同意退款hi ,my dear friend ,Thanks for your understanding ,we are apologized deeply for this again .my friend ,we will arrange a refund for u today, then pls pay attention to check .And Welcome to contact us again,any problem will be highly attentionLooking forward to your positive feed
2、back .Best regards2.a未收到，问情况 （时间已过）hello my dear friend ,Sincerely sorry that the item still hasnt arrived yet. if it is normal ,it should have been arrived .but now we afraid that the package has lost in transit, we are willing to offer full refund or resend as compensation . my friend ,pls contact
3、 us and let us know your prefer,we will do our best to satisfied u.my friend ,we are apologized deeply again .Thanks for your understanding in this matter.Welcome to contact us again soon. Have a nice day & best wishes to you !未收到，直接要求退款hello my dear friend ,Sincerely sorry that the item still hasnt
4、 arrived yet. if it is normal ,it should have been arrived .but now we afraid that the package has lost in transit, for your request ,we are willing to offer full refund as compensation and will arrange today .pls pay attention to checkmy friend ,we are apologized deeply again .Looking forward to yo
5、ur positive feedback Welcome to contact us again soon. Have a nice day & best wishes to you !b. 未收到，问情况 （时间未过）Hi my dear friend,Sorry to keep waiting, your items sent in 2015-09-01.my friend ,the second half of the year is the peak season, holiday is more, the logistics is not stable, may have a del
6、ay on the road, could u wait another 5 days ? then If you have not recieved,Pls contact us and we will share our reply in the favor of you. Thank you !my friend ,we apologize deeply again .Have a nice day & best wishes to you !3.未收到，同意重发hello,my dear friend,Many thanks for your understanding and pat
7、ient.we will arrange for u asap ,we are sure u can recieve it .tks ! my firend ,welcome to contact us again .Have a nice day & best wishes to you !4声称要收到货，才改差评hi my dear ,Many thanks for your understanding .my friend ,could u help us change the feedback first ?because it still need 25-35 working day
8、s to arrive ,but the feedback cannot be changed if it is more than a month , please understand us .my friend ,hope can get your help , will be appreciated highly .Have a nice day & best wishes to you !Hello ,my dear friend ,Thanks for your letter .we has already cancelled the order for u ,pls check
9、,tks !my friend ,welcome to visit our store again .Have a nice day & best wishes to you !hello ,my dear friend ,Thank for your underatanding .My friend,for fastest mail (UK line) ,usually need 7-15 working days to arrive , But because of the instability of the logistics, sometimes fast or slow.We ca
10、nnot guarantee 100% sure to arrive before next Thursday my friend ,hope u can understand .and if u choose the UK line for delivery ,need to pay more 6 pounds for postage .my friend ,welcome to contact us again .Have a nice day & best wishes to you !7.未下订单，询问货物情况hello ,my dear friend ,Thanks for your
11、 letter with interest in our item .my friend ,the pink dress is not same as the blue one,the back and frontof the pink dress have the same length.my friend ,welcome to visit our store again .Have a nice day & best wishes to you !hello, my dear friend ,Many thanks for your letter .my friend ,very sor
12、ry that we dont understand your mean ,for better communication, could u send us email again in English ?my friend ,we apologize again for the inconvenience and will do our best to help until this is fully resolved.my friend ,looking forward to your reply soon .Have a nice day & best wishes to you !h
13、ello ,my dear friend,Thanks for your understanding.my friend ,we will arrange to give a refund for u today ,pls pay attention to check .my friend ,we are apologized deeply about the problem and welcome to contact us soon again Have a nice day & best wishes to you !10，才过几天就问Hi my dear friendThanks fo
14、r your letter my friend ,your items sent in 2015-10-14, for UK ,usually need 20-30 working days to arrive .and the logistics is not stable, sometimes fast ,sometimes slow, pls enough time with patient, then If you have not recieved,Pls contact us and we will share our reply in the favor of you. Than
15、k you !welcome to contact us again Have a nice day & best wishes to you !hello ,my dear friend ,.thanks for your letter .my friend ,we are apologized for this problem .maybe our warehouse colleague made a mistake ,could u provide some pics to show us ?then we will give u a satisfactory answer ,tks !
16、Looking forward to your reply soon besrt wishes to uhello ,my dear friend sorry for my delay reply .my friend ,we are very sorry for this problem ,for this problem ,we can offer u a refund as compensation ,ok ?pls contact us and let us know your prefer ,tks !Looking forward to your reply soon Have a
17、 nice day & best wishes to you !Hello, my dear friend,Thank you for your letter.My friend, we are very sorry for this problem. For this case, we can refund half the money for you, you keep the dress, ok?Because the freight to send back is very high, and we must also give you a refund after receipt o
18、f the goods.Please understand and helpLooking forward to your reply soonHave a nice day & best wishes to you !14,哪个订单没有收到hello ,my dear friend sorry for my delay reply ,pls forgive my friend ,we are very sorry for this problem ,pls let us know which order u have not received ? pls mark the purchase
19、date and amount ,then we will give u a satisfactory answer ,tks ！Looking forward to your reply soon15，发错hello ,my dear friend sorry for my delay reply my friend ,we are very sorry for this problem ,maybe our warehouse made a mistake ,we can offer u a replacement a UK 18 ,ok ?pls contact us and let u
20、s know your prefer ,tks !Looking forward to your reply soon Have a nice day & best wishes to you !hello ,my friend Sorry for my delay reply .my friend ,we are very sorry for this problem ,pls help us to change the negative feedback ,we can offer u a full refund as compensation ,ok ?pls contact us an
21、d let us know your prefer ,tks ！Looking forward to your reply soon best wishes to youbecause our items are very cheap, is sent by economical courier, no tracking number, and easily lost in transit. We are also very upset, it caused us a lot of loss, but this cant avoid .pls understand ,tks !hello ,m
22、y dear friendSorry for my dealy reply ,because we listen to the lesson for a day in the outside yesterday ,pls forgive .my friendhello ,my dear friend ,Sorry to bother u my friend ,we has received your case ,but as this system error ,we cant deal timely .very sorry for it .could u tell us your reque
23、st by email ?then we will give u satisfatory answer ,tks !And pls help us to close this case ,any problem by email will be responded timely .best wishes to uMy friend, I have informed warehouse to help you to cancel an order. Should have a refund to you now, but due to the buyer after the payment, o
24、nce the seller immediately cancel the order, will be counted as a case, the performance will directly affect the sellers account, so if you can wait until after 10 days to refund to you? Please understand and help, thank you改差评hello ,my dear friendGood day to u ,sorry to bother u .My friend, we saw
25、you leave a nagitive feedback, We are sorry about your problem, for this case, we can give you a full refund, if you can help us to modify this feedback ,ok ?My friend, please understand and helpLooking forward to your reply soon best wishes to u如何修改差评hello ,my dear friend thanks for your reply so q
26、uickly my friend ,we can send u a request to modify the feedback,then u can change it .if ok ,we will offer u a full refund as compensation .Looking forward to your reply soon best wishes to u同意修改hello ,my dear friend thanks for your understanding and help . my friend ,we will arrange to refund for
27、u today and send u a request to modify the feedback,pls help to change it .tks !Looking forward to your reply soon best wishes to uhello ,my dear friend ,we are very sorry for this case . my friend ,u can return this item ,when we accept it ,we will give u refund .because its not our problem ,this f
28、reight to return is need u to pay .pls understand .my friend ,We are very confused, why do you buy so many things, always say change your mind after many days , even say u order by mistake when u receive them ?We are very cant understand it Looking forward to your reply soon best wishes to uhello my
29、 dear friend ,Sincerely sorry that the item still hasnt arrived yet. if it is normal ,it should have been arrived .but now we afraid that the package has lost in transit, we are willing to offer full refund as compensation . ok ? because the logistics is not stable, resend third time ,we cant also g
30、uarantee 100% it wont lost again on road,pls understand ,tks !my friend ,we are apologized deeply again .Looking forward to your reply soon Have a nice day & best wishes to you !hello,my friend Good day to you Thanks for your understanding and support Best wishes hello ,my dear friend thanks for your letter with interest in our item my friend ,this size :140*55（mm） for your reference welcome to contact us again