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1、-外贸业务全套英文邮件范文（转）交易的第一步1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our br
2、ochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to
3、 secure our business. We look forward to hearing from you soon.Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. A
4、fter studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price le
5、vel in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs
6、: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product u
7、nfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you f
8、or a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the
9、terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Si
10、r: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No.
11、599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 e
12、nclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir： Sep
13、. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend
14、 the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new dev
15、elopment.通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advis
16、e us by fax when the order has been executed.交易的第一步 1. 向顾客推销商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bi
17、ke available. Enclosed is our brochure. Yours faithfully 2. 提出询价 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quo
18、te at competitive prices in order to secure our business. We look forward to hearing from you soon. Truly 3. 迅速提供报价 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model tog
19、ether with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契机 4. 如何讨价还价 Dear Sir: June 8, 2001 We have received your price lists and have
20、 studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear fr
21、om you soon. Yours truly 5-1 同意进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw ma
22、terials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely 5-2 拒绝进口商的还价 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves
23、 us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. Truly 6. 正式提出订单 Dear Sir: June 15, 2001
24、We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cance
25、llation of the order after this date. Truly 7. 确认订单 Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times. Sincerely 8
26、. 请求开立 信用证 Gentlemen: June 18, 2001 Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested. Sincerely 9. 通知
27、已开立 信用证 Dear Sir: June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by
28、fax when the order has been executed. Sincerely 10. 请求 信用证 延期 Dear Sir： Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, pleas
29、e explain our situation to your customers and secure their consent to extend the L/C to Sept.30. Sincerely 11. 同意更改信用证 Gentlemen: Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend
30、 the L/C up to and including September 30. Please keep us abreast of any new development. Sincerely 回复客户投诉的信函范文 客户投诉我们的同事工作效率和理解能力低下： Michael: I appreciate if u get involve with Jane， she is not following pos instructions and get back to us in the same subject with difference. Last week was Vet cert
31、ificates， then Bill of ladings explanations， now is packaging when we are attaching all e-mails for you and her reference which is been discussed to be use on 3 months. We want to continue and trust in oiur relationship but its issues which has to be stop. I will appreciate if you come back to us wi
32、th a determination for the future. Thanks， 第一次草拟的回复如下(没发给客人)： 1 Re. the balance of packaging Its our fault that we did not explain well and cause the confusion. When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked about 1 month， we meant to re
33、ceive your order for these packaging in 1 month， but the ship date can be Nov. Pls advise if you will be able to place the order in 1 month or you need more time. We will also improve and take care in future communication. Thank you. 2 Re. The communication efficiency We review the emails of these d
34、ays. For the email back and forth， we think the most important reason is because we do not know well about your company internal organization and each persons work scope， so sometimes we do not address the right person to clarify our questions， and the message we received from different people is no
35、t consistent. We got this problem when we got back to you for Vet and BL. Pls advise your company internal organizations function， and we can contact the right person in future communication. Thank you. Apology again for any inconvenience. We will take care and improve our communication in future. 修
36、改以后，最终发给客人的版本： 1 Re. the balance of packaging Sori for inconsistent info we provided and confuse you. When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked about 1 month， we meant to receive your order for these packaging in 1 month， but the sh
37、ip date can be Nov or later. Pls advise if you will be able to place the order in 1 month? We will provide consistent info and prevent confusion in future. Thank you. 2 Re: The communication efficiency We did notice it take too many back and forth communication on B/L & Vet， it sounds to me that our
38、 people dont know well about your internal organization， we address question to improper people which come back inaccurate info and bring confusion to us， this create lots of unnecessary back and forth communication & make both parties loss efficiency. In order to improve communication efficiency， c
39、ould you pls advise who we should address for below area; 1. PO placement， PI (We notice both Mislay and Angela place Pos.) 2. Any question related to PO 3. logistic & Customs clearance， including import permit， Shipping document / Vet Document， etc. 4. New product development 5. Packaging & artwork
40、 approval 6. Production sample approval 7. Accounting (We suppose we should contact Michael Reid， pls double cfm) Again， apology for inconvenience. We will improve communication efficiency in future.外贸函电范文汇总【世贸人才网：国际贸易商务人才门户 更新时间： 2007-02-26 】 【打印】【关闭】外贸函电书写基本原则 一、Courtesy 礼貌语言要有礼且谦虚，及时地回信也是礼貌的表现。例如
41、：We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it.You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you
42、requested in your letter of 20 May.二、Consideration 体谅写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。例如：“You earn 2 percent discount when you pay cash. We will send you the brochure next month. ”就比 “We allow 2 percent discount for cash payment. We wont be able to send you the brochure this month.” 要好。三、Compl
43、eteness 完整一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。四、Clarity 清楚意思表达明确，要注意：（一）避免用词错误：例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：1.We have two direct sailings every month from Hong
44、Kong to San Francisco.2.We have semimonthly direct sailing from Hong Kong to San Francisco.3.We have a direct sailing from Hong Kong to San Francisco.（二）注意词语所放的位置：例如：1. We shall be able to supply 10 cases of the item only. 2. We shall be able to supply 10 cases only of the item.前者则有两种商品以上的含义。（三）注意句子
45、的结构：例如：1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.五、Conciseness 简洁（一）避免废话连篇：例如：1.We wish to acknowledge receipt of your letter.可改为：We appreciate your let
46、ter.2.Enclosed herewith please find two copies of.可改为: We enclose two copies of.（二）避免不必要的重复：（三）短句、单词的运用：Enclosed herewith-enclosedat this time-nowdue to the fact that-becausea draft in the amount of $1000-a draft for $1000六、Concreteness 具体七、Correctness 正确外贸函电:约定约定 Appointments Dear Mr. / Ms., Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to