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1、饭店交流用语饭店常用英语欢送和问候语：1、Good morning(afternoon, evening), sir(madam)早上下午、晚上好，先生夫人。2、How do you do您好！初次见面Glad to meet you .很快乐见到您。3、How are you您好吗？Fine, Thanks. And you 很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢送到我们宾馆餐厅、商店来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope y
2、ou will enjoy your stay with us.希望您在我们宾馆过得愉快。客人刚入店时I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。客人在饭店逗留期间I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。客人离店时7、Have a good time!祝您过得愉快！ 用语：8、*hotel , front desk. Can I help you*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number.对不起，我拨错号了。
3、10、May I speak to your general manager能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？ 祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐
4、！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！ 答谢和容许语:19、Thank you (very much).谢谢您非常感谢。20、Thank you for your advice (information , help)感谢您忠告信息、帮助。21、Its very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.不用谢。Dont mention it .不用谢。24、Its my pleasure .非常快乐为您效劳。(With pleasure
5、.)(My pleasure.)25、I am at your service .乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry, Its my fault.很抱歉。那是我过错。30、Sorry to have kept you waiting.对不起，让您久等了。31、Sorry to interrupt you.对不起，打搅您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this
6、.我为此抱歉。34、Thats all right.没关系。35、Lets forget it.算了吧。 征询语：36、Can(May)I help you我能帮您什么吗？Yes, please.好。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you有什么能为您效劳吗？39、Just a moment, please.请稍等一下。40、May I use your phone我能借用您 吗？Certainly.当然可以。Yes, of course .当然可以。 指路用语:41、Go upstairs/
7、downstairs.上楼/下楼。42、Its on the second (third) floor .在二三楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)请问盥洗室休息室、电梯在哪儿？This way, please.请这边走Turn left /right. 往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：47、Mind
8、(Watch)your step.请走好。48、Please be careful.请留神。49、Please dont leave anything behind.请别遗忘您东西。50、Dont worry.别担忧。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。辞别语：53、Goodbye.再见。54、See you late.再见。55、Good night.晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您光临。58、Goodbye a
9、nd hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！ 前厅：1、Have you a reservation您预定过了吗？2、May I know your name and room number您能告诉我您名字与房间号吗？3、Hereis your room key.给您房间钥匙。4、Please pay at the cashiers desk over there.请去那边帐台付款。5、Are these you
10、r baggage这些是您行李吗？May I take them for you我来帮您拿好吗？ 客房部6、Housekeeping. May I come in客房效劳员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗东西放在浴室门后洗衣袋中。8、I hope Im not disturbing you.我希望没有打搅您。9、One moment ,madam. Ill bring them to you right away .等一会儿，夫人。我马上送来。
11、10、Ill send for an electrician( doctor.)我给您请电工大夫。 餐饮部11、Sit down, please .Here is the menu.请坐，给您菜单，先生。May I take your order, sir您要点菜吗？12、What would you like to have, coffee or tea您要喝咖啡还是茶？13、Would you like to have any wine with you dinner您用餐时要喝点酒吗？14、Service hours are:餐厅供给时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it.这是您帐单，请签字。