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1、2Module und Variations_E3Module und Variations_E4Module und Variations_EEmpowered, Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient, EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined R
2、esource ManagementAdministrationElectronic SupportJust in time learningExpert Triage5Module und Variations_E44.9%2.3%9.4%15.9%15.4%12.3% q : 6Module und Variations_Eq eBiz Service & Solutions10%15%20%55%2004Web Service & Solution eBiz ConsultingSI Service & Solution Network Integration7Module und Va
3、riations_Eq 2004 1 10,00020,000Solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,984)(7,467)(7,467)(10,266)(10,266)(14,073)(14,073)(7,810)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX( (: : ) ) 8Module und Variations_E20022003200420052006( : )5,0005,0006,8006,8005,5005,5008,000
4、8,0006,5006,5005,500ExtensionFront endBack end B2C / e-Community / Cyber IR B2C / e-Community / Cyber IR Web Business / e-Marketing Web Business / e-Marketing System (HW) / Network(LAN,WAN) System (HW) / Network(LAN,WAN) Solutions / Applications Solutions / Applications9,0009,0005,0005,0004,5004,500
5、7,5007,500q 2004 Product9Module und Variations_Eq IT ITIT1009080706050403020100240200160120804001431234567891011133154157147157154153171190186ITIT(:): 34.727.720.812.916.210.018.227.426.731.324.710Module und Variations_E Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMa
6、rket Analysis11Module und Variations_Ee-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer , , Order FulfillmentOrder Fulfillment e-Business e-Business Value ChainValue Chain12Module und Variations_EqeBiz Total ServiceeBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningConte
7、ntsSolutionMarketingeBizBuildingeBiztotal service13Module und Variations_EPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields : SI Development & Solutions14Module und Variations_E Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData B
8、aseTransactionData CustomerProfile15Module und Variations_ESM MUSI MUNI MUR&D MUeBizeBizTotal ServiceTotal Serviceq eBiz Total ServiceeBiz Total Service16Module und Variations_EE-MailE-MailEDMSEDMSGWGWKMSKMS2( )ERP1 ( )CRMSCME-PlanningE-Planningq Office Management System17Module und Variations_ECust
9、omer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions & ServiceInternet AreaBSP AreaSI AreaNI Area18Module und Variations_E55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting
10、SI development SI management Web consulting Web development Web managementq eBiz Solutions & ServiceWeb SI AreaSI AreaNI AreaSystem Area19Module und Variations_ESI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Areaq SI Business Areaq SI consultingq SI development q SI managementq N/
11、W managementq New technologyqNetwork Integration - Network Consulting - Network Integration - Network Management20Module und Variations_ECRMForecasting, Opportunity Management,Configuration,Generation Forecasting, Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing En
12、cyclopediaERPCMSSCMEIPeStrategyq Solution & Service Solution & Service - SI Development & SolutionsMarketingSalesServices21Module und Variations_EInternet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions & ServiceConsulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructu
13、re Consultinge-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI consulting & managementNetwork Integration /Automation SystemIT development & management 22Module und Variations_Ee-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem- , - - - Supply Chain q e-Bu
14、siness Perspectivee-Business Perspective23Module und Variations_Eq 2123 l 90 l : 60% ( 80 90% )l l : 40%24Module und Variations_Eq 2 2 () / : 100 / : 10 / ()25Module und Variations_EStrategyContentsSolution() Ebiz q Summary- Integration Branding & Identity26Module und Variations_ESupplierCustomereCo
15、mpanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector & Solutions27Module und Variations_EPublishInteractTransactIntegrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order
16、 to Cash Electronic Procurement Supplier Bidding & Selection Integrated Planning and Forecasting Integrated Plant Management: q e-Business _Fulfill Demand28Module und Variations_Eq e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluat
17、ionDesignAnalysis : PwCeBiz Transformation29Module und Variations_EKMSEISEDMSSolution & Service - SI Development & SolutionsGWHow convenient would it be, if we can view all the numerous information scattered on the internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMC
18、RMERP30Module und Variations_EElectronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution & Service - Solution & Service - eagleOfficeGWeagleOffice31Module und Variations_ESI MU Business FieldsBusiness Fields
19、 : SI MU 32Module und Variations_E Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystem33Module und Variations_Eq Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team M
20、biz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team34Module und Variations_EChannel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-WinWin-Win ( (: : ) ) , , : PwCqq eBusiness 35Module und Variations_ECustom
21、ers: IBMq e-Business Perspectivee-Business PerspectiveSuppliers36Module und Variations_EBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIPERMe-IPSEmployeeCustomerq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM CRM : Customer Relationship Management37Module und Variations_Eq
22、 eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRMCRM 38Module und Variations_Eq e- Company System NetworkSCMSystemEKP/EIPSystemCRMSystem Supply chain Integration Enterprise Knowledge Information Portal Customer DB Integ
23、ration39Module und Variations_EEUROPEASIAS. AMERICAOCEANIAAFRICAq Global network Global network Los AngelesARTCOMPT(AMERICA), INC.TEL : 1-714-999-8990 FAX : 1-754-999-9901N. AMERICA40Module und Variations_E41Module und Variations_E42Module und Variations_E43Module und Variations_E44Module und Variat
24、ions_E45Module und Variations_E46Module und Variations_E47Module und Variations_E48Module und Variations_E49Module und Variations_EMethodological competenceKey projectsIndustry competenceProfessional experienceLanguagesEducationConsultant profile: first name, last namexxxx-xxxx xxxxxxxxxxxxxxxxxxxxx
25、xxxxxxPosition: xxxxxxxxxxxxxxxxxxxxxxxx German xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-xxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxBorn: xxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNationality: xxxxxxxxxxxxxxxxxxxxxUpdated: mm/year50Modu
26、le und Variations_EOrganizational chart51Module und Variations_EOrganizational chart (including headcount).52Module und Variations_ELists horizontal (variations)Heading DetailsHeading DetailsHeading DetailsHeading DetailsHeading DetailsHeading DetailsHeading DetailsHeading DetailsHeading DetailsHead
27、ing DetailsHeading DetailsHeading Details123453Module und Variations_ELists vertical (variations) .123454Module und Variations_ESchedule123456789101112Month 1Month 2Month 3ActivitiesA.B.C.123456789101112Month 1Month 2Month 3ActivitiesA.B.C.1255Module und Variations_ESets of guidelines2345Guidelines
28、1Guidelines 2Guidelines 3Guidelines 4Guidelines 5Comments 1Comments 2Comments 3Comments 4Comments 5156Module und Variations_E57Module und Variations_EPyramid (3 or 4 levels)58Module und Variations_EPyramid (5 levels/centered)59Module und Variations_E3 factors (interwoven).12360Module und Variations_
29、ECommon ground61Module und Variations_E4 factors (1)62Module und Variations_E4 factors (2)63Module und Variations_E4 factors (3)1234Factor 1Factor 2Factor 3Factor 464Module und Variations_E4 factors (3a weighted)234Factor 1Factor 2Factor 3Factor 465Module und Variations_E4 factors (3b dynamic)1234Fa
30、ctor 1Factor 2Factor 3Factor 4Four dynamicfactors66Module und Variations_E6 factors (variation)67Module und Variations_EMatrix/table (Horizontal/vertical comparison of data variations)123468Module und Variations_ESpecial types of matrix opportunities/threats Opportunities Threats Opportunities Threa
31、ts Opportunities ThreatsOpportunitiesThreats 123469Module und Variations_ESpecial types of matrix pros and cons 12370Module und Variations_ESpecial types of matrix controversy123471Module und Variations_ESpecial types of matrix conflict/tension (1)72Module und Variations_ESpecial types of matrix con
32、flict/tension (2)73Module und Variations_ESpecial types of matrix bottom up/top down (1)BOTTOM UPTOP DOWN . .74Module und Variations_ESpecial types of matrix bottom up/top down (2) . .BOTTOMUPTOPDOWN1275Module und Variations_ESpecial types of matrix imbalance 76Module und Variations_EProcesses12377M
33、odule und Variations_ECycles (2)78Module und Variations_EHurdles79Module und Variations_EResistance/obstacles125734680Module und Variations_ENodes/interfaces14375689281Module und Variations_EPressure1282Module und Variations_EIncrease/decrease1234567883Module und Variations_EVarious types of bracket
34、s (to be used instead of block arrows)123456789101184Module und Variations_EConsequences (1) . . . . . . 85Module und Variations_EConsequences (1a) . . . . . . 86Module und Variations_EConsequences (2) 87Module und Variations_EConsequences (3). . .88Module und Variations_EConsequences (4). . . . 128
35、9Module und Variations_EImpact (4 and 6 factors)90Module und Variations_EImpact (4 factors)Factor 3Factor 2Factor 4Factor 1Generic description of the 4 factors91Module und Variations_EImpact (5 factors)Factor 3Factor 2Factor 4Factor 5Generic description of the 5 factorsFactor 192Module und Variation
36、s_EImpact (6 factors)Factor 2Generic description of the 6 factorsFactor 3Factor 1Factor 5Factor 4Factor 693Module und Variations_EImpact (8 factors)Factor 3Generic description of the 8 factorsFactor 2Factor 6Factor 7Factor 4Factor 5Factor 1Factor 894Module und Variations_E6success factorsImpact and
37、result (1)95Module und Variations_EImpact and result (2)5success factors96Module und Variations_EVisionVision97Module und Variations_EAction/reaction98Module und Variations_EValue chainCustomerSupplierDevelopmentProductionSalesDistributionCompany99Module und Variations_EAction/reaction (1)100Module
38、und Variations_EAction/reaction (2) (transparent color presentation)101Module und Variations_EInteraction123102Module und Variations_EJigsaw puzzleTb-001Tb-002Tb-003 Tb-004Tb-005Tb-006 Tb-007 第二节第二节 并列关系并列关系Tb-0081234Tb-009名称名称1 1名称名称3名称名称4名称名称2Tb-01043214321Tb-011Tb-012Tb-013Tb-014Tb-015Tb-016Tb-01
39、7Tb-018Tb-019第三节第三节 包含关系包含关系Tb-020Tb-021Tb-022Tb-023Tb-024Tb-025Tb-026第四节第四节 总分关系总分关系Tb-027毛利率毛利率销售成本销售成本同行业领先水平同行业领先水平提升管理水平提升管理水平利润增长利润增长客户服务客户服务销售额销售额产品质量产品质量新产品研发新产品研发技术创新技术创新客户满意度客户满意度客户投诉率客户投诉率人力资源管理水平人力资源管理水平信息化管理水平信息化管理水平硬件设施的建设硬件设施的建设Tb-028子项子项子项子项子项子项子项子项总项总项子项子项Tb-029总项总项Tb-030子项子项子项子项子项子
40、项子项子项总项总项Tb-031Tb-032总项总项子项子项子项子项子项子项子项子项Tb-033子项子项子项子项总项总项子项子项子项子项子项子项子项子项子项子项子项子项Tb-034子项子项子项子项总项总项子项子项子项子项Tb-035第五节第五节 递延关系递延关系Tb-036Tb-037Tb-038Tb-039Tb-040Tb-041Tb-042第六节第六节 对比关系对比关系200320042005200620072008某公司近六年销售额增长情况某公司近六年销售额增长情况Tb-044200320042005200620072008某公司近六年销售额增长情况某公司近六年销售额增长情况Tb-0452
41、00620072008某公司近三年销售计划完成情况某公司近三年销售计划完成情况200620072008某公司近三年销售计划完成情况某公司近三年销售计划完成情况计划数计划数完成数完成数计划数计划数完成数完成数Tb-046200320042005200620072008某公司近六年的净利润情况某公司近六年的净利润情况Tb-047200320042005200620072008某公司近六年销售额增长情况某公司近六年销售额增长情况Tb-048销售价格提升销售价格提升销销售售量量提提高高理想模式理想模式Tb-049工资级别工资级别薪水薪水实际薪水实际薪水薪酬标准薪酬标准Tb-050A公司公司B公司公司D
42、公司公司C公司公司D公司公司A公司公司B公司公司C公司公司D公司产量在集团总体产量所占比重偏低公司产量在集团总体产量所占比重偏低D公司产量在集团总体产量所占比重偏低公司产量在集团总体产量所占比重偏低Tb-051Tb-052第七节第七节 复杂关联关系复杂关联关系执行检查执行检查阶段评估阶段评估修正实施修正实施分段目标分段目标项项目目调调查查项目计划拟定项目计划拟定项目项目实施实施项目评估项目评估Tb-053架构公司组织架构公司组织人力资源人力资源技术开发技术开发采购管理采购管理投入活动投入活动运作运作产出活动产出活动市场销售市场销售售后服务售后服务利利润润订单订单接收接收产品研发产品研发其他准备
43、活动其他准备活动制造制造过程过程库存控制库存控制订单发放与处订单发放与处理理仓储仓储运输运输分销分销提货提货市场市场调研调研定价定价 广告广告宣传宣传销售实施销售实施投投诉诉担保担保修理修理第第4章章 信息图表化万用模板信息图表化万用模板 第一节第一节 分条内容图表模板分条内容图表模板 Tb-054Tb-055123456Tb-05612345Tb-057Tb-058Tb-059Tb-060Tb-061Tb-062Tb-063Tb-064Tb-065Tb-066Tb-067123Tb-068123141Tb-069第一步第一步第二步第二步第三步第三步第四步第四步第五步第五步Tb-070Tb-0
44、71Tb-072Tb-073子项子项子项子项1标题标题子项子项2标题标题子项子项4标题标题子项子项3标题标题子项子项子项子项子项子项Tb-074培训方式培训方式培训场地培训场地培训内容培训内容培训时间培训时间课程名称课程名称课程目标课程目标课程特点课程特点Tb-075子项子项子项子项 子项子项子项子项子项子项Tb-076子项子项子项子项子项子项子项子项子项子项子项子项子项子项子项子项Tb-077子项子项子项子项子项子项子项子项子项子项子项子项子项子项子项子项子项子项第二节第二节 对照内容图表模板对照内容图表模板Tb-078Tb-079机会机会威胁威胁Tb-080总项总项Tb-081优点优点1针
45、对性强针对性强2适用性好适用性好缺点缺点1需要投入较多人力、物力需要投入较多人力、物力和财力和财力2成本高成本高Tb-082Tb-083子项子项子项子项Tb-084子项子项子项子项Tb-085第三节第三节 程序内容图表模板程序内容图表模板Tb-086Tb-087Tb-088步骤步骤1确定培训需求确定培训需求步骤步骤2确定培训目标确定培训目标步骤步骤3设计培训方案设计培训方案步骤步骤4实施培训实施培训步骤步骤5落实培训成果落实培训成果Tb-089确定员工确定员工的职业规划表的职业规划表Tb-090修正和完善生修正和完善生涯规划制度和涯规划制度和规范规范78123制定职业生涯制定职业生涯管理制度和
46、规管理制度和规范范456明确现阶段人明确现阶段人力资源发展规力资源发展规划划构建企业职业构建企业职业发展通道发展通道进行员工基本进行员工基本素质测评素质测评确定员工的职确定员工的职业规划表业规划表实施员工职业实施员工职业生涯规划生涯规划进行职业生涯进行职业生涯规划反馈和评规划反馈和评估估第四节第四节 总分内容图表模板总分内容图表模板Tb-091人力资源战略人力资源战略激励战略激励战略人本战略人本战略开发战略开发战略Tb-092核核人力资源战略人力资源战略Tb-093Tb-094Tb-095Tb-096Tb-097Tb-098力力Tb-099 . . . .Tb-100市场推广方案市场推广方案T
47、b-10111 11 15432客客新经济对石油新经济对石油工业的影响工业的影响Tb-102总项总项Tb-103Tb-104总项总项Tb-105总项总项（子项标题子项标题）子项内容子项内容（子项标题子项标题）子项内容子项内容（子项标题子项标题）子项内容子项内容（子项标题子项标题）子项内容子项内容（子项标题子项标题）子项内容子项内容（子项标题子项标题）子项内容子项内容Tb-106总总 项项子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题Tb-107总项总项子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标
48、题Tb-108子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题总项总项子项标题子项标题Tb-109子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题总总 项项Tb-110总项总项子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题子项标题Tb-111第五节第五节 维度内容图表模板维度内容图表模板123Tb-112Tb-113Tb-114指标
49、间应有明确指标间应有明确的因果关联的因果关联财务面财务面净资产收益率净资产收益率资产利用效率资产利用效率客户面客户面客户满意度客户满意度品牌市场价值品牌市场价值内部运营面内部运营面航班运行水平提高航班运行水平提高航线及航班设计水平提高航线及航班设计水平提高Tb-115高高低低低低高高企业成功企业成功第第6章章 信息图表化素材库信息图表化素材库 第一节第一节 描述运动方向描述运动方向Tb-116Tb-117Tb-118Tb-119Tb-120Tb-121Tb-122Tb-123Tb-124Tb-125Tb-126Tb-127Tb-128Tb-129Tb-130Tb-131Tb-132Tb-133
50、Tb-134Tb-135STb-136Tb-137第二节第二节 相互作用图形相互作用图形Tb-138Tb-139Tb-140Tb-141Tb-142Tb-143Tb-144Tb-145Tb-146Tb-147Tb-148Tb-149Tb-150Tb-151Tb-152Tb-153Tb-154Tb-155Tb-156Tb-157Tb-158Tb-159Tb-160Tb-161Tb-162Tb-163Tb-164 Tb-165Tb-166Tb-167第三节第三节 图标与标示图标与标示Tb-168Tb-169Tb-170Tb-171Tb-172Tb-173Tb-174Tb-175Tb-176Tb-1