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1、银行员工体会:优质服务年之我见银行员工体会:优质服务年之我见银行员工体会:优质服务年之我见话说优质服务年,众说纷纭,应集人之所长补已之不足。让我把它拆分一下吧,分成“优质”、“服务”、“年”,一个个说,再来汇总,我觉得应该是1+1+13吧。 人无我有,人有我优,人优我更优。这就是为什么我们要优质,回来别人也是这么想的,你不进步不等于落后。在现在竞争那么激烈的社会,如果不去创优,那我们的社会占有率将下降,效益将下降,直接一点的是我们的薪酬会下降。“优质”是我们的口号,是我们在工作中努力创造且要不断提高的,只有我们更加用心的为客户创造优质的环境,客流量将会不断提高。要达到优质,必须从我做起,第一,
2、掌握“十字”文明用语、和服务“三声”,给客户一种亲切感;第二,加强自己的业务水平,争取为客户节省宝贵的时间;第三,接受客户的建议并及时改进,维护工行的形象。当然,这只是很小的一部分,在日常工作中还有很多小问题,我觉得这些小细节是重中之重,细节确定成败,细节体现细心。 XX银行进行股改以来,各项服务都有大幅度的提高,因此客户数量也与日俱增,使我们X行成为国内最大的商业银行。“服务”这个话题是现阶段热门的话题,有一句话:“今时今日这样的服务态度是不行的!”无论是工、农、中、建,或是其他商业银行、外资银行,都争取得到中国银行业的主导地位,同业竞争更加要格外的用心,用心服务,用心工作,这样才能使身边的
3、人感觉到在X行时的快乐。 而我们的时间是“年”,不是月,也不是日。其实不单单是今年,我觉得这是长久的,当人们养成了这种习惯,不要说一年半载了,就是十年、二十年都只是弹指之间。时间是一个抽象的东西,当你明年的这个时候回想今天时,你会觉得这一切都会因你的努力付出而改变,因为选择,所以努力。 今年是优质服务年,我想信明年更是优质服务年,后年更更是优质服务年,因为这是我们的家,我们都有责任有义务来发展她。“优质”是前提,“服务”是奉献,“年”是过程。只有不断去奉献自己的优质服务,这年复一年时间将是我们创造里程碑的见证。加油!可爱、可敬的X行人。结束语!祝大家学到有用的知识,提升自己的能力,实现自己的梦
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