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1、信用社（银行）收单业务差错处理应急预案志丹县农村信用联社收单业务差错处理应急预案信用社（银行）收单业务差错处理应急预案为及时处理收单业务中出现的差错，切实做好POS机的安全防范工作，维护存款人利益和信用社声誉，确保我县POS机业务的正常开展，特制定POS机差错处理应急预案。一、 成立组织，加强领导志丹县联社高度重视收单业务工作，成立了由联社主任聂维成同志为组长，副主任张星同志为副组长，业务、风险、信息、财务等部门经理为成员的领导小组，加强了对收单业务工作的组织领导。二、 收单业务管理部门和岗位设置志丹县联社确定业务拓展部为收单业务的管理部门，负责全辖新拓展特约商户注册及日常管理；信息部负责PO
2、S设备管理、安装和维修；财务部负责特约商户差错处理和资金清算；各营业网点负责所辖特约商户日常巡查、维护等服务。三、 突发事件定义一般突发事件：指非关全局性的不影响整个系统运行的个别事件。如个别POS机的损坏、个别卡的不能识别等，或部分卡的帐户有差错等。重大突发事件：指有关全局性的影响整个系统运行的突发事件。如服务器崩溃、或整个区域POS机的不能工作等。四、 一般突发事件的相关联络人员：单位部门姓名职务联系电话营业部周建华主任保安镇信用社赵前主任顺宁信用社聂维雄主任双河信用社赵伟主任旦八信用社孙海主任杏河信用社钱谷宝主任 五、重大突发事件的相关联络人员及部门：部门姓名职务联系电话志丹联社张星副主
3、任信息部李志虎经理业务部张灿经理财务部郑红星经理保卫部薛向东经理联社信息部刘诚龙系统管理员 六、设备故障处理程序： 1、系统非线路故障引起单台POS机故障：由有关信用社系统设备主管审核后填写设备维修单，统一报联社信息部维修，无法维修的由信息通知设备公司维修或更换。2、 系统线路故障引起POS机读卡数据出错：遇到这类情况，请及时通知信息部根据情况，及时地组织抢修、信息部负责技术支持和技术保障，各信用社系统设备主管和信用社负责人应积极做好突发事件处理预案，避免故障造成损失。3、 POS机电源线路故障POS机电源线路故障引起不能读卡时，特约商户应立即通知电工人员进行维修，接通务用电路。本预案由志丹县
4、农村信用合作联社负责制定、解释并组织实施。本预案从1月1日起实施。结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16c3h81r2cu4i6bojqa0bpu6f69948zpxen46kng8drs5a6yakga9znrc5eqr9jq4g8c6koqlf5w8fdok3vvi29rrv0ukmqgpj84mdqvsqgvg0ouqlx23fqh8pjurtjjxysbka2px9wa5wza9tz2ir2uvx4,vw9n0,2vsqonoyv6kuc1msbsbpt6gk6vrkah.j08x8.kdlckl57xj1.wt8.
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