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1、信用社（银行）支付系统查询查复管理办法信用社（银行）支付系统查询查复管理办法信用社（银行）支付系统查询查复管理办法一、为规范三门峡市支付系统的业务处理，保障支付系统快速、高效、安全、稳定运行，加速资金周转，防范支付风险，依据中国人民银行法、银行会计基本规范指导意见及大额支付系统业务处理办法等相关法律法规的规定，制定本办法。二、经中国人民银行批准，通过支付系统办理支付业务的三门峡市人民银行中心支行会计营业部门和国库部门、各商业银行、政策性银行、城市信用合作社、农村信用合作社（以下简称银行），适用本办法。三、查询查复是正确办理支付系统业务的重要工作，是确保支付系统安全、高效运行的有力保障，处理查询
2、查复要求规范、严谨、及时、准确。四、办理支付系统业务的查询查复必须做到“有疑必查，有查必复，复必详尽，切实处理。”五、查询行对本行接收或发出的支付业务有疑问，以及受理客户的查询事项，需要对业务要素进行查询的，应在当日至迟不得超过次日上午10时，按查询查复规定的格式、标准经收（发）报中心向查复行发送查询信息，并打印查询书。六、查复行收到查询信息，必须打印查询书，并提交相关业务人员确认。七、业务人员依照查询书内容，认真查阅有关帐册、凭证和资料，查明情况和原因，报经业务主管审核同意，在当日营业时间内至迟不得超过次日上午10时，按规定的格式、标准向查询行发送查复信息，并打印查复书。八、查询行收到查复信
3、息后，打印查复书。对所查询问题已得到明确答复的，经会计主管人员审核后，立即按照有关规定处理或通知客户。九、查复书要附在原查询书后面保存。如必须以查复书做凭证附件的，则应在原查询书上注明查复情况和本行处理结果以及该笔支付业务的日期、科目、编号等。十、对更正支付业务要素的查询，如更改收款人账号等，必须严格以客户提交的原始汇划凭证的记载内容为依据进行查复。严禁银行和个人擅自更改原始汇划凭证内容，发出查复信息。十一、发报中心、收报中心，查询行、查复行必须按规定的格式和要求分别建立查询查复登记簿。发出（收到）查询信息时，查询（查复）行，收（发）报中心应自动登记查询查复登记簿：发出（收到）查复信息时，查询
4、（查复）行，收（发）报中心应自动配对登记查询查复登记簿。十二、支付系统业务的查询查复书要及时打印，查询、查复登记簿的电子信息至少联机保留30个工作日，超过联机保存期限的，必须磁介质保存，归档保管，以备存查。十三、支付系统随时对查询查复情况统计监测，对查而不复、超过规定时限的查复行，人民银行三门峡市中心支行给予警告、通报批评，对情节严重的银行要按规定严肃查处。十四、本办法由中国人民银行三门峡市中心支行负责解释、修改。十五、本办法自印发之日起生效。 结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16llk9wn.bzu50yq930r12c
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