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1、中餐培训计划中餐培训计划大纲 一 本公司的装修设计风格及相关设计公司资料、经营方针、经营路线、服务宗旨、服务精神、服务观念的建立,各项管理制度、员工手册、内部管理构架图、各岗位的岗位职责 首先服务人员的另一个身份便是推销员,每位人员都有义务将本公司的硬件服务和软件服务介绍给每位顾客,将本公司各项国际标准建筑新技术及各种高科技设施设备宣传给顾客。其次通过对各项制度、员工手册的学习、经营方针、经营路线等来打造“谦逊、不张扬、个性化、以客为专的服务理念,为本公司顾客营造舒适、安全、井井有条的商旅氛围” 二 礼貌、礼节、礼仪、仪容仪表 需提高服务水平，其核心在于提升服务人员的素质,服务语言则是服务人员
2、素质的最直接体现，本公司定此培训为重要窗口之一,因为,员工的每个自我要求都将联系到本公司的形象和口碑，它亦是每位员工精神面貌的体现，员工精神面貌的好与否都将影响到公司的精、气、神。在仪容仪表方面我们将找到专业的化妆师来讲课,做到精神文明和仪容仪表共同创造的“人美”环境。三服务人员的六大基本技能 托盘、口布折花、摆台、斟酒、上菜、分菜(汤、面) 基础功是否扎实是优质服务的根本 四 各种干货的知识及制作方法、营养价值、及各种不同食法的服务操作程序;各种汁酱、调料的认识、跟法及各菜的配置；各种海鲜的制作方法、营养价值;酒水、烟、饮料等知识的学习；出品部各种菜式的制作特色及营养价值; “以客为尊”应以
3、养生为前提,在了解各种美食的营养价值所在，体现其美食文化的渊源，更多体现出对顾客的亲情式服务，为其健康入手,让每位顾客在享受美景、美食的同时得到健康保证。 五 服务操作流程及分解 服务流程的统一是确保服务专业化的前提,规范并分类则是服务的细微化 A、餐前准备工作(进客前的餐前准备;进客点菜后看卡做准备工作)“机会只留给有准备的”“有备无患等等、都说明准备工作在任何时候都起着积极重要的作用，餐厅餐前的准备工作尤为重要，如做好此项工作它能将最快捷、最及时的服务提供给顾客！ B、上菜的菜式摆盘及注意事项 此项培训是以台面的整体整洁、美观为主，最重要的是方便顾客用餐，菜式的搭配摆盘能让各位顾客在不同座
4、位来品尝本公司的各式菜品！ C、各类酒水的服务手法、用语及操作流程 酒水文化源远流长，本公司更是汇集多国的酒水品种,因此只有细微的酒水服务才能将各种类型的酒水的品质体现出来与公司的高品质生活相称. D、各项厨部信息的沟通与操作 厨部信息的沟通与操作它是前厅与后厨之间工作期间的第一语言,它是第一时间将顾客的信息传达到厨部的指令 E、高档菜式的高档服务语言、手式及流程 菜式的高档与特色,是需要包装、需要重点的推介、方能体现它的价值及营养所在。 、分餐服务操作及流程 分餐服务是餐饮接待服务中的最高接待服务，让顾客在本公司享受到最尊贵的服务。 G、细微服务、条件性服务 细微服务也为尖端服务,细微之中体
5、现公司的服务高档、专业化.更好的体现本公司的高档及尊贵 、模拟看台（看台的要点及注意事项）主副看台的搭配 主副看台的分配是最细微的分工，让其各斯其责的同时,不在同一时间做同一件事,从而提高其工作效率，更多时间为客服务并做得更细微。让服务尽显流畅性。 I、席前操作的服务流程及注意事项 为提高高档菜品同时保证菜品的鲜美口味、席前操作的学习是必不可少的 、基层人员酒水、饮品的推销技巧及模拟 身为服务人员的另一身份:推销员,公司餐饮部的酒水、饮料的销售至关重要，它的纯利润在餐饮部各个出品部该是数一数二的，因此,在这里要加大员工们在此方面的推销技巧，并树立一种意识。 、餐中的与客应答及如何处理突发事件，
6、提高安保意识(安全感） 对客应答的技巧与及时,能避免大量因各种原因引起的顾客投诉，突法事件的处理能力的提高能将一站式服务、即时服务体现得淋漓尽致，同时能提高服务人员的安保意识,让顾客用餐得到既放松又安全 七 管理人员点菜技巧和推销意识 现在很多餐厅都设有专职的点菜师,有了专职点菜师,顾客对餐厅的菜肴能够全面的了解,餐厅的新菜品的销量能够上升,急推菜肴也能够及时销售。这样餐厅原材料能够勤进快销，使菜肴能够常变常新。在为客人推销菜肴时候应掌握一定的语言技巧,才能达到更好的推销效果 八物品的维护维养及管理（餐厅用具及环境物品的日常维护维养、管理）。如何开源节流、减少能源消耗,提高节约意识 公司耐以生
7、存的就是硬件服务和软件服务，先是要有硬件服务才能有软件服务。环境的好坏关系到顾客对本公司的硬件服务的评价和欣赏,而本公司目前的装修及耗资并非一般,因此怎样让本公司的硬件在十年后整体看上去还是崭新如现在,最重要的是公司所有员工平时对物品的维护维养及保管,减少对物品的损耗。在公司开业后开源节流是首位,如何提高节约意识和减少能源消耗是很重要的。 九公司内部其他部门所提供的服务项目及价目的熟识 能更好的销售公司其他产品，提高公司效益 荐“第一学期校本培训计划学校工作计划 荐“小学少先队员干部培训计划学校工作计划 荐“学校老师国家级培训计划学校工作计划 荐“中学学期校本培训计划”学校工作计划 荐“中学班
8、主任岗位培训计划”学校工作计划 organization system and working mode, the selection of a number of municipal strengthening group to build innovation and strengthen the organization of the basic level organizations advanced model.(seven) the manual work of the Communist Youth League Organization published and League
9、 branch of manual work, to promote the use of two manuals in the citys organizations at various levels. The county committee, directly under the group (work) is under the jurisdiction of grassroots League and group (total) using branch ratio shall not be less than 70%.Three, to further strengthen th
10、e groups leadership and team building(a) to strengthen the leagues leadership at all levels of construction. Continue to do a good job of municipal Party Committee Organization Department on the strengthening of the Communist Youth League cadres management opinions implementation. To promote the gro
11、up counties (autonomous counties, cities) Commission and city directly under the group (workers) appointed to carry out the Five team building activities. Improve the League Association Department working mechanism. Conscientiously fulfill the duties of CO, combined with the city group directly unde
12、r (the) Committee of the general election and the adjustment, actively jointly with the unit where the party organization department good group leadership selection with the work. Do a good job in municipal Party committee assistant committee leadership and leading cadres of the annual assessment wo
13、rk, adhere to and improve the assistant secretary of the Communist Youth League talk system group To weave individual conversation and collective conversation, to strengthen the committees of all levels, the Standing Committee of the Standing Committee, the establishment of a sound system of central
14、 group learning, the system of investigation and study, the system of important issues and the reporting system.(two) to strengthen the work of education and training of cadres to conscientiously implement the Central Committee. On the implementation of grassroots cadres training project and opinion
15、s on carrying out the mission municipal CYL Cadres training project implementation opinions, full implementation of the project of the City Youth League cadres training education. Focus on the county grassroots cadres and workers focused on training, the new school system vocational training League
16、cadres, for the Municipal Organization Department jointly held the third session of the Communist Youth League system training cadres in party. Focusing on the construction of new socialist countryside, strengthening village cadres and rural construction team group member of the young team, the coun
17、ty organizations at various levels throughout the year is expected to train 100 00 rural grassroots cadres, plans to train 1000 village secretary of the village Party branch.(three) actively promote grassroots cadres election work. Under the unified leadership of the party organization, to strengthe
18、n grassroots organizations direct work, standardize the election work rules and procedures, in the designated candidate, open competition to democratically elected branch secretary at the same time, actively and steadily the development of Township, streets and other grassroots organizations in the
19、direct election of the pilot work, on the basis of summarizing the experience and gradually expand the scope of the pilot, and gradually formed a set of measures and cadres election system.(four) to strengthen the cadres testing exercise. To study the development of XX city from 2006 to 2008 cadres
20、testing exercise planning. To select outstanding cadres to the central mission in Beijing, Shanghai, Guangzhou and other central organs and sending work in developed areas. With the Central Committee the implementation of the western region and ethnic minorities cadres training plan . To carry out t
21、he eighth batch of municipal organs attachment cadre management, selection, training work. The outstanding cadres to start the National Development Bank XX branch testing exercise.(five) to strengthen the group construction. The main position to play the role of Youth League cadre education and trai
22、ning as the city, in accordance with the requirements of post training, further curriculum scientifically and rationally, adopt arrangement menu course, basic theory includes group work, focus, hot and difficult issues, to enhance the content and practice; to strengthen the construction of teaching
23、staff, the integration of teachers, establish a quality teacher training team, establish and implement course evaluation system; take delivery of training to the countryside, on-site training, and increase the rural grassroots cadres training efforts.Four, efforts to strengthen the work of young tal
24、ent(a) to tenth XX young 54 medal in recognition of the publicity, and actively explore the XX youth service. 54 Medal of institutionalization, standardization and socialization mechanism. Give full play to the XX award in recognition of 54 youth medal Association, Youth Award winner in the 54 chapt
25、er, investigation activities. Who won the Youth Service medal, dedication to the society to create conditions, build the stage. During the 54, named in recognition of the tenth XX young 54 medal. The association of XX editing of young talent , the exchange of information and communication platform f
26、or the XX of outstanding young talents.(two) the establishment of municipal Party committee of young talent information database. In accordance with the feasible, effective, classification management, implement step by step principle, the establishment of municipal Party committee of youth talent da
27、tabase; guiding organizations at various levels generally established the young talent database, construction of city, county (directly under the Communist Youth League), grassroots organizations three young talent information database the relevant information collection system, and gradually establ
28、ish the citys young people, the Communist Youth League youth talent information network, provide information platform for young talent resource development.Five, take effective measures to strengthen the mission management(a) to strengthen the mission management work. Strengthen the dues collection
29、and management, continue to adhere to the dues collection regularly reporting system, the annual comprehensive award in recognition of the tour and the tour one vote veto system audit system. Do statistical work in the group. The group service award in recognition of the advanced units, standardizat
30、ion, promoting group management work institutionalized.(two) to strengthen the organization of research and information exchange efforts. Grassroots carry out research, efforts to form a number of theoretical results. Make full use of the network carrier, to explore the establishment of electronic g
31、roup service system, promote the work of Communist Youth League information.Attachment 4:XX municipal Party Committee Propaganda Department of the Communist Youth League work pointsIn 2006, the Communist Youth League propaganda ideological work XX to Deng Xiaoping theory and the important thought of
32、 Three Represents as guidance, study and implement the partys sixteen and the spirit of the the fifth Plenary Session of the 16th CPC Central Committee implementation of the eight plenary session of the two committee, the citys cultural work conference, the Propaganda Department of the meeting and t
33、he the fourth Plenary Session of the 15th CPC Central Committee permanent mission spirit, closely around 11th Five-Year XX the goal of full implementation of Scientific Outlook on Development, emancipating the mind, seeking truth from facts, keep pace with the times, close to reality, close to life,
34、 close to the young, persevere grasp orientation, grasping deepening, grasping construction innovation, further improve the groups propaganda and ideological work ability, unity To guide the majority of members of the youth to achieve the 11th Five-Year planning tasks, the overall construction of a
35、well-off society, building a socialist harmonious society to make new contributions.One, adhere to the Three Represents important thought and Scientific Outlook on Development education to guide the youth, to further strengthen the ideological and political education of youth(a) armed with youth sci
36、ence theory. Unremittingly with Deng Xiaoping theory and the important thought of Three Represents armed members of youth education, to promote the study and implement to expand the depth and breadth. To study and implement the important thought of Three Represents with the establishment and impleme
37、ntation of Scientific Outlook on Development combine with the implementation of the requirements of constructing socialist harmonious society with Scientific Outlook on Development, carry out education as an important part of the theory of armed youth in the new period, strengthen the establishment
38、and implementation of Scientific Outlook on Development education, educate and guide the youth to fully understand the great significance of establishment and implementation of Scientific Outlook on Development, in-depth understanding of the Scientific Outlook on Development era back The king, the p
39、ractice foundation, basic connotation, historical status, spirit and practice requirements, a profound understanding of Scientific Outlook on Development with Marxism Leninism, Mao Zedong thought, inheriting and developing relationship between Deng Xiaoping theory and the important thought of Three
40、Represents, to help young people establish and consciously practice Scientific Outlook on Development. Persist in learning, grasping the backbone, grasp the practice, grasp the opportunity. Catch club, effective way to grasp the network, with the group of cadres, young students and young backbone fr
41、onts as the focus, to promote the work of the armed youth theory to develop in depth, to help the youth continue to firm ideals and beliefs, to build a powerful spiritual pillar. To carry out the study and implementation of the partys sixteen session of the five Eight plenary session of the two plen
42、ary session of the Central Committee and the party spirit, to the citys Youth League members thinking into the spirit of the meeting, to achieve the goal of national consciousness and XX economic and social development in 11th Five-Year period. Contribute to help and guide the youth to a profound un
43、derstanding of the significance and main task of building a socialist harmonious society, actively join the construction of socialist harmonious society.(two) to strengthen the ideological and moral construction of teenagers. Thoroughly implement the central spirit of the document No. 8, No. 16 and
44、the program for Improving Civic Morality to minors and students as focus groups, to strengthen and improve the ideological and moral construction of minors and the ideological and political education of college students. Make full use of the spirit and the spirit of the Three Gorges migrants Hongyan
45、 XX unique the use of educational resources, school, into the team, the league, to join the party, adult occasions, extensive Hongyan spirit generation theme education activities. Use of holidays and leisure time, youth organizations three rural areas, four communities, four and moral practice, guid
46、e the youth Youth to enhance national pride, self-esteem and self-confidence, to establish the trend of the times and adapt to the trend of thinking, value orientation and behavior.(three) innovative ways and means of ideological education. Grasp the new trend of the development of the times, the ne
47、w hot new features and social ideological status of young people, to further explore the methods of ideological education using modern technology and communication mode of education make lively and vivid, fully embodies the close to reality, close to life, close to the young principle through the cultivation and selection. Hongyan demonstration group, good boy, Hongyan Hongyan Youth and other forms of more scientific use of advanced typical influence and promote youth, and strive to create advocating advanced, learning advanced, striving to advan