《国际酒店前厅操作手册-SOP Rec 15 隔夜水桶检查Overnight Bucket check.doc》由会员分享，可在线阅读，更多相关《国际酒店前厅操作手册-SOP Rec 15 隔夜水桶检查Overnight Bucket check.doc（4页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、Standard Operation Procedures / Front Desk 前厅部标准操作程序/前台前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提
2、供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。DEPARTMENT部门: Front Office前厅部JOB TITLE职务: Receptionist前台接待TASK NO任务编号: 15TASK任务: Overnight Bucket checkEQUIPMENT REQUIRED: Fidelio work stationWHAT TO DO要做什么HOW TO DO如何去做WHY为什么To print in house reportChecking bucket against in house report.Verify and correct
3、 all guest details.Leave note to Shift Leader or supervisor.Use the computer and generate the printing by the overnight shift receptionist.Using the in house report, check each registration card with the in house rooming report.Check each registration card against guest folio.Details such as:a. Numb
4、er of paxb. Rate and rate code c. Billing instructionsSort out all room discrepancy; correct all wrong key-in information, before closing the system date.Leave the details note regarding those mistakes (if has) to the next day shift leader or supervisor.Shift leader or supervisor will do the follow
5、up.For reference.To ensure that all in house registration cards available and are placed accordingly in the bucket by room number. Take care of guest information.To ensure accuracy of record so as to provides precise service.Proper shift hands over.PREPARED BY: APPROVED BY: DESIGNATIONFront Office ManagerSIGNATURE/DATE 签名/日期DESIGNATIONSIGNATURE/DATE 签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家