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1、餐饮服务英语手册一. Basic vocabulary基本词汇1.Restaurant & Hardware 2.Menu Terminology 3.Breakfast 4.Dishes & Snacks 5.Meat & Seafood 6.Vegetables & Fruit 7.Condiment 8.Beverages & Ice Cream 9.Cooking Method 餐厅和餐具菜单早餐菜肴和点心肉类和海鲜蔬菜和水果调料饮料和冰淇淋烹饪方法二. Basic Expressions基本用语1.Reservations 2.Seating Guests 3.Taking Orde
2、rs 4.Service during the Meal 5.Settling 6.Room Service 预定引座点菜用餐服务结帐送餐服务三. Conversation对话1.Reservations 2.Seating Guests 3.Taking Orders 4.Service during the Meal 5.Settling 6.Room Service 预定引座点菜用餐服务结帐送餐服务名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 9 页 - - -
3、- - - - - - 一. Basic Vocabulary 基本词汇Restaurant & Hardware 餐厅和餐具table chair menu full fork spoon teapot tin glass (paper) napkin toothpick china Western/Chinese Restaurant 桌子椅子菜单客满叉子调羹茶壶听玻璃杯餐(纸巾 ) 牙签瓷器西/中餐厅window table reservation bill chopsticks knife tea spoon bottle plate cup table cloth ashtray c
4、eramics 靠窗桌预定帐筷子刀勺子瓶子盘杯子桌布烟缸陶器Menu Terminology 菜单breakfast dinner a la carte set menu starter soup dessert hot dishes service charge sweet salty suggest/recommend Western(Chinese)cuisine Specialty of the house local specialty 早餐晚餐零点菜套餐头盘汤甜食热菜服务费甜咸推荐西/中式烹饪酒店特菜地方特菜lunch supper order buffet salad main
5、course afternoon tea cold dishes hot sour bitter 午餐晚餐点菜自助餐沙拉主菜下午茶冷菜热/辣酸苦名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 9 页 - - - - - - - - - Breakfast 早餐toast bread roll cereal yoghurt boiled egg sunny side up poached egg bacon jam sausage 土司面包卷麦片酸奶主鸡蛋单面煎水煮蛋熏猪肉
6、果酱香肠bread cornflakes milk eggs field egg both sides omelet cheese croissant 面包玉米片牛奶鸡蛋炒蛋双面煎煎蛋卷奶酪新月形小面包Dishes & Snacks 菜肴和点心fride rice roast duck congee dumplings noodles pasta hamburger chicken wing steamed pork boun lodgjing shrimps beggar s chicken Sweet and Sour West Lake Fish 炒饭烤鸭粥饺 子面意大利面饼汉堡包鸡翅膀
7、葱煎包龙井虾仁叫化童鸡西湖醋鱼spring roll dim sum rice wonton sandwich pizza hot dog 春卷点心米饭馄钝三明治比萨热狗Meat & Seafood 肉类和海鲜meat veal steak chicken duck seafood shrimps crab 肉小牛肉牛排鸡肉鸭子海鲜小虾蟹pork beef lamb rib mutton snake fish prawns lobster 猪肉牛肉羊排羊蛇肉鱼明虾龙虾shark s fin 鱼翅abalone 鲍鱼codfish 银鳕鱼salmon 三文鱼oyster 蚝smoked fish
8、 熏鱼scallop 扇贝名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 9 页 - - - - - - - - - Vegetables & Fruit 蔬菜和水果potato potato salad banana pear orange grape watermelon plum vegetable lettuce broccoli peas corn radish mushroom soybean vegetable salad fruit salad mashe
9、d potatoes boiled potatoes baked potatoes kidney bean baby-corn 土豆土豆比萨香蕉梨橙子葡萄西瓜梅蔬菜生菜西兰花甜豆玉米萝卜蘑菇黄豆蔬菜沙拉水果沙拉土豆泥煮土豆烤土豆红腰豆小玉米French fries celery apple strawberry cherry pineapple peach kiwi tomato cauliflower beans carrots spinach bamboo shoots cucumber raisin 薯条芹菜苹果草莓樱桃菠萝桃子猕猴桃西红柿花菜豆胡萝卜菠菜笋黄瓜葡萄干Condiment
10、调料sugar dressing garlic onion soy sauce tabasco salt白糖萨拉调料大蒜洋葱酱油辣油盐oil vinegar ginger pepper sweetener olive oil 油醋姜胡椒粉健怡糖橄榄油名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 9 页 - - - - - - - - - Beverages & Ice cream 饮料和冰激凌cocktail champagne green tea milk tea m
11、ineral water 汁 ice cream vanilla ice cream chocolate ice cream yellow rice wine red wine white wine 鸡尾酒香槟酒绿茶奶茶矿泉水冰激凌香草冰激凌巧克力冰激凌黄酒红葡萄酒白酒aperitif beef black tea coffee orange juice 开胃酒啤酒红茶咖啡橙Cooking Method 烹饪方法steam bake boil grill overcooked rare medium well done 蒸烘煮扒太熟三成熟五成熟八成熟deep fry stew roast st
12、ir fry undercooked medium rare medium well 炸炖烤抄炖汤烤炒二. Basic Expressions 基本用语1. Reservations 预定1)For what time would you like to reserve a table? 您什么时候想定桌? 2)May I have your name and room number, sir? 能告诉我您的名字和房间号码吗,先生 ? 3)How many people are you? 你们几位 ? 4)Thank you for your reservations. 谢谢您的预定 . 2.
13、 Seating guests 引座1)Welcome to our restaurant. 欢迎来我们餐厅 . 2)How may I help you? 我能帮您吗 ? 3)Do you have a reservation, sir? 先生 ,您有预定吗 ? 4)How many people are you? 请问有几位 ? 5)This way ,please? 这边请 . 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页，共 9 页 - - - - - - - -
14、- 6)Is this table all right? 这张桌子可以吗 ? 7)I m sorry, but the restaurant is full now? 不好意思 ,餐厅客满了 . 8)Please take a seat? 请坐 . 9)Can I have your breakfast voucher, please? 请给我您的早餐券. 10) The buffet is over there, please help yourself. 自助餐在那里 ,请自便 . 3. Taking Orders 点菜11) This is the menu and wine list,
15、 sir. I ll be back to take your order in a moment. 这是菜单和酒水单.我马上回来帮您点菜. 12) Can I take your order, sir? 可以点菜吗 ? 13) Are your ready to order, sir? 可以点菜吗 ? 14) I m sorry, we re out of., madam? 不好意思 ,没有 .了. 15) I can recommend我推荐 . 16) I would suggest the 我建议 . 17) What would you like to drink, sir? 您想喝
16、点什么饮料? 18) Would you like anything to drink, sir? 您想喝点什么吗 ? 19) Will that be all, sir? 就这样是吗 ? 4. Service during the meal 用餐服务20) Here is your 这是您点的 . 21) Excuse me, can I charge your plate/take your plate away please? 对不起 ,我可以换盘 /撤盘吗 ? 22) Please enjoy/I hope you enjoy breakfast/lunch/dinner. 用餐愉快
17、. 23) I m terribly sorry, sir. There has been a mistake? 对不起 ,先生 .出了点差错 . 24) Would you like some more ? 您需要再来点 .吗? 25) When would you like your sir? 您什么时候想要 .? 5. Settling 结帐26) The bill, sir? Certainly. Please wait a moment. 买单是吗 ?好的 ,请稍后 . 27)Did you enjoy your breakfast/lunch/ dinner, sir? 您用餐满意
18、吗 ? 28) Will your pay cash or credit card, sir? 您付现金还是刷卡? 29) Will you put that on your hotel bill/on your account? 您签单吗 ? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 6 页，共 9 页 - - - - - - - - - 6. Room Service 送餐服务30) Room service, can I help you? 送餐服务 ,我能帮您吗 ? 3
19、1) Room service, may I come in? 送餐服务 ,我可以进来吗 ? 32) I ll put your .on the table here, miss? 我把您的 .放在这张桌上 , 33) Please sign here, sir. 请在这里签名 ,先生 . 三. Conversation 对话1. Reservation 预定C: Reservations, how many I help you? 宴会预定 ,我能帮您吗 ? G: I d like to reserve a table for tonight. 我想预定今晚的座位. C: Certainly
20、 sir, for what time? 当然先生 ,什么时候过来 ? G: Around seven. 7 点钟左右 . C: I m sorry, sir. We will be full at that time, is 7:30 all right? 对不起 ,先生 .7 点客满 ,7 点半可以吗 ? G: No problem. 没问题 . C: May I have your name and room number, sir? 能告诉我您的名字喝房号吗? G: I m John Brown in room 1723. 我是 1723 房的约翰布朗 . C: And how man
21、y people are you? 请问 ,几位 ? G: Just wife and I. 就我和太太两个人. C: I see, Mr. Brown. I ll book you a table for two for 7:30 tonight. 好的 ,布朗先生 ,我帮您定一张今天晚上7:30 两位的桌子 . G: Thank you very much. 非常感谢 . C: you are welcome, sir. We look forward to seeing you tonight. Have a nice day. 不客气 ,先生 ,我们期待您的到来.祝您愉快 . 2.Se
22、tting Guests 引座C: Good evening, sir. Do your have a reservation? 晚上好 ,先生 .请问您有预定吗 ? G: I m sorry, I don t. 没有预定C: No problem sir. We still have some free tables. A table for two? 没关系 ,先生 .我们还有几张空桌.两个人是吗 ? G: Yes. 对C: This way please. Is this table all right? 这边请 .这张桌子可以吗? G: It s wonderful, thank. 非
23、常好 ,谢谢 . C: You are welcome. This is the menu and wine list, sir. I ll be back to take your order in a moment. 不客气 ,这是您点菜单和酒水单.我马上回来帮您点菜. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 7 页，共 9 页 - - - - - - - - - C: The buffet is over there, please help yourselves. 自
24、助餐在那里 ,请自便 .3. Taking Orders 点菜5.Setting 结帐G: Waiter! 服务员 . C: Yes, sir. How may I help you? 您好 ,我可以为您做点什么吗? G: The bill, please. 结帐 . C: Of course sir, just a moment. 好的 ,请稍等 . C: Here is your bill, sir. 153 yuan in total. Will you pay now or should we charge it to your room? 这是您的帐单 .一共是 153 员.您现在付
25、还还是挂帐? G: I ll pay now. Can I use my credit card? 现在付 .可以用信用卡吗 ? C: Certainly, sir. 当然可以 ,先生 . G: here you are. 这是信用卡 . C: Please sign here, thank you. I hope you enjoyed your dinner. 请在这里签字 ,谢谢 .希望您用餐愉快 . G: I very much did. Just the soup was a bit too salty. 非常愉快 ,只是汤咸了的点. C: I m very sorry, sir.
26、I ll have a word with the chef. We hope to see you again. 对不起 ,先生 .我将告诉厨师长.欢迎再次光临 . 6. Room Service 送餐服务C: Room Service, how may I help you? 送餐服务 ,我能帮您吗 ? G: I would like to have some sandwiches sent up to my room. 我想要几个三明治送到我的房间. C: Of course sir, what kind of sandwich would you like? We have Club
27、sandwich, tuna sandwich, . 当然 ,先生 .要哪种三明治呢 ?我们有俱乐部三明治,吞拿鱼三明治 ,. G: I d like to have tuna sandwiches, please. 我想要两个吞拿鱼三明治. C: No problem, sir. Can you tell me you name and room number? 没问题 ,先生 .能告诉我您的名字和房间号码吗? G: I m John Brown from room 1723. 我是 1723 房的约翰布朗 . C: All right. Mr. Brown. Two Tuna Sandwi
28、ches, is that correct? 好的布朗先生两个吞拿鱼三明治,对吗 ? G: Yes, it is. 对. C: Would you like some coffee or tea to go wish them? 您需要咖啡或茶吗? G: A cup of coffee, please. When will you bring them up? 一杯咖啡吧 .你什么时候送上来? C: In about 20 minutes, sir. 过 20 分钟左右 ,先生 . G: Great. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - -
29、 - - - - - 名师精心整理 - - - - - - - 第 8 页，共 9 页 - - - - - - - - - 太好了 . C: Thank you for your order, sir. Have a nice meal. 谢谢您的点菜 ,先生 ,用餐愉快 . C: Room Service, can I come in? 送餐服务我可以进来吗? G: Yes, please. 可以 . C: I ve brought your sandwiches and coffee, Mr. Brown. 我给您送来您的三明治和咖啡,布朗先生 . G: Thank you. 谢谢 . C
30、: I ll put them on the table, over here. 我把它们放在这里的桌子上. C: Would you please sign here, sir? The bill comes up to 70 yuan. 麻烦这里签名 .一共是 70 元. G: There you go. 给. C: Thank you, sir. Enjoy your meal. Goodbye . 谢谢 ,先生.用餐愉快 . 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 9 页，共 9 页 - - - - - - - - -