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1、Brand Standard Audit - Critical Item Success Plan Renaissance Sanya Resort & Spa Property Information Audit Information Other Information MARSHA Code: SYXBR Audit Name: IRHR-BSA-2011-JAN-DEC-V1 Unit Number: 9737241 Property: Renaissance Audit Type: Training Mgt Company: Marriott International - (INT
2、L PROPERTY MGR) Sanya Resort & Upload Date: 12/5/2011 9:58 p.m. Geographic Region: Asia Pacific Spa QA Specialist: P3980R Owner: Sanya Zhonggang Fishery Co., Ltd. Phone 1: +8689838858888 Performance Classification: Failed 000 0000 0000 Regional Primary: Lee Overall Score: 73% Primary Contact: Sean B
3、askett Audit Information Action steps must be input against each item listed below in accordance with the criteria for completion set forth in the Action Plan column below, as soon as possible. Food Safety critical items must have an action plan completed within 48 hours, and all other items must ha
4、ve an action plan completed no later than two weeks after the Operations Review or Brand Standards Audit. By inserting a date in the Date Complete column, you hereby certify that the actions required for such Critical Item in the Action Plan column have been fully completed by such date, and you are
5、 in full compliance with the Critical Items associated with such Date Complete. Audit Level Notes: SCOPE & LOGIC OF THE TRAINING AUDIT: The final results of a training audit are not indicative of the score that might be achieved in a standard audit. NOs are scored where improvement or change is need
6、ed to comply. A YES is scored only in those areas where the training auditor reviewed that question in its entirety, as would be done in a normal audit. For the most part, only questions concerning cleanliness and condition are scored YES or NO. Documentation is reviewed only for the purpose of veri
7、fying if the documents in use comply with the brand audit, and if not, direction is provided on what must be done to comply. A full history check of 7, 30 or 90 days of document review does not take place in a training audit, as in a normal audit, thus, several items in the document related question
8、s of this training audit are marked N/A. The same applies to walking departments. During a training audit, an area is walked and reviewed with the management to demonstrate how the audit is carried out, the items that would be checked, the method of checking and the level of acceptability for cleanl
9、iness and condition. A full and complete walk of each department, as would happen in a standard audit, does not necessarily take place in all areas during the training audit, thus again; some areas are scored N/A where the trainer has not walked the entire area as would be done in a standard audit.
10、The above method is used to in order to ensure that an inaccurate impression is not conveyed by the training audit. In a standard audit, 100% of the auditors day is involved with the auditing process as compared to a training audit where several hours are devoted to the classroom environment and the
11、 remainder is spent doing an abbreviated audit of each department for training purposes only. SAFETY AND SECURITY: Life Safety Findings: Item Answer Action Plan Responsible Person Due Date Date Work Completed CRITICAL ITEM: All Fire Exits are Clearly Marked No Findings Fire exits not clearly labeled Emergency exit light back of the house broken Property: Renaissance Sanya Resort & Spa, SYXBR Audit date: 12/5/2011 MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION 12/6/2011 Page 1 of 1