《国际酒店前厅礼宾部行李服务International Hotel Front office Bell SFO034-团体行李寄存处Luggage Storage for Group.doc》由会员分享，可在线阅读，更多相关《国际酒店前厅礼宾部行李服务International Hotel Front office Bell SFO034-团体行李寄存处Luggage Storage for Group.doc（5页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、国际酒店前厅礼宾部行李服务International Hotel Front office Bell Service SOP-礼宾部Bell Service国际酒店礼宾部标准程序手册International Hotel Concierge Standard Manual国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确
2、保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。STANDARD OPERATION PROCEDURE 标准操作程序Policy No.文件编号: FO034 Department: Front OfficeSection章节:Bell Service 行李服务Prepared by 编制人:Signature 签名: Issued by 签发人:Signature:GM approval总经理批准:Signature:Effective Date 生效日期: Supersedes 替代:Distribut
3、ion 分发: SOPLuggage Storage for GroupPurposeBell Service staff taking good care of group luggage when there is a need to store in hotel PROCEDURE1. The Concierge or Assistant Concierge should verify the exact number of luggage, name of group, the expected return date with the tour leader.2. The lugga
4、ge tag should be issued to every piece of luggage, every luggage tag have group name / Room Number (if possible) / Guest Name (if possible)/ Seq. No (e.g. “2/20).3. The concierge should issue one General Baggage Storage Tag to Tour Leader with the following details: Tour Leader Name Group Name Total
5、 piece of baggage Date of claim Tour leaders room number 4. Concierge should ask the tour leader complete the Baggage Storage Record as follows : No. of pieces of baggage Type of baggage Content Remarks Date of storage Date of claim Luggage Claim Tag Number ( From To ) Guests signature5. The concier
6、ge should write down Tour leader ID Number or Passport Number on the sheet.6. At the beginning of each shift. Two shifts should conduct hand-over. The shift leader should conduct the storeroom inventory and sign on the logbook for acknowledgement.7 Upon guests collection of the luggage, the concierg
7、e should collect the Group Storage Tag from the Tour Leader and verify the receipt number on the Tour leader copy against the 1st portion. And check the total number of baggage for group and release the baggage from the store room and double check all Luggage tag to see whether it is correct group number. 8. The concierge should reconfirm the total number of baggage with tour leader and ask the tour leader to sign on the Baggage Store Record, and thank the tour leader to using our hotel and wish the tour leader have good trip.-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家