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1、1报损报损 Breakage 报损Breakage接受培训和培训他人都是首要任务接受培训和培训他人都是首要任务 - 家乐福政策家乐福政策To be trained and train others are priorities - Carrefour policy报损 Breakage2l l l l l l l lPurposelTrainerlDurationlAt the end of this training you will be able tolStaff ConcernedlTraining Methodll癡絤揭祘挡盢暗l闽l癡絤l癡絤l丁ObjectiveAt the en
2、d of this training you will be able toPopulationTraining MethodTrainerDuration目的目的训练课程结束时，你将有能力做到训练课程结束时，你将有能力做到参加人员参加人员训练方式训练方式训练者训练者时间时间ll 保证系统中理论库存的可靠性保证系统中理论库存的可靠性 确认已知损耗的数量和金额确认已知损耗的数量和金额l l l l 熟悉报损操作方法熟悉报损操作方法 全体参加报损的员工全体参加报损的员工投影仪投影仪营业部门处长营业部门处长/ OP / OP 主管主管90 90 分钟分钟 To have a reliable the
3、oretical stock in the system To identify the quantity and amount of known loss All the employees involved in BreakageProjector Division manager Order Pool Manager 90 minutes & to practice for next day BreakageTo know the basic concepts of Breakage and the operation proceduresl 参加第二天的报损参加第二天的报损l 报损 B
4、reakage3报损的目标报损的目标 The objective of Breakage报损的定义报损的定义 Breakage Definition报损的流程报损的流程 Breakage Procedure 准备准备 Preparation working 清点清点 Counting 扫描扫描 Scanning 报告报告 Breakage reports 复核复核 Security Checking 销毁销毁 Destroy 总结总结 Conclusion 测验测验 Test内容内容 Content :报损 Breakage4To record and destroy all un-salea
5、ble and un-returnable broken goods in order to ensure a reliable stock and margin in the system 登记并销毁所有无法销售和无法退货的破损商品，登记并销毁所有无法销售和无法退货的破损商品， 保证可靠保证可靠的系统库存和毛利的系统库存和毛利报损的目标报损的目标 Objective报损 Breakage5Breakage Procedure of Nonfresh Dept非生鲜部门的报损程序非生鲜部门的报损程序报损 Breakage6报损商品是指不能销售的物品（因为损坏，溅漏报损商品是指不能销售的物品（因
6、为损坏，溅漏.）和空包装盒。每天，家乐）和空包装盒。每天，家乐福人员，必须从销售区，收银台，服务中心福人员，必须从销售区，收银台，服务中心收集并扔弃。因为我们不能退给供收集并扔弃。因为我们不能退给供应商应商 Breakage is goods un-saleable (because damaged, spoiled) and empty packaging that Carrefour people have to collect every day from sales floor, cashier counter, information deskto throw away becaus
7、e we cant return to the supplier 该商品确认为无法销售之单品该商品确认为无法销售之单品 An item is considered as un-saleable if: 已损坏。已损坏。 It is damaged. 超过保质期超过保质期 The expiry date is over 销售日期，新鲜度和销售日期，新鲜度和/或质量没有遵守生鲜产品条例或质量没有遵守生鲜产品条例. The fresh chart in terms of selling date, freshness and/or quality is not respected 包装破损且无法重新
8、包装包装破损且无法重新包装 The package is damaged & impossible to repackaging 只剩包装只剩包装 The package is empty报损的定义报损的定义 Definition报损 Breakage7无包装无包装 No package损坏损坏 Broken只有盒子只有盒子 Only box损坏损坏,无包装无包装,用过用过 Broken, no package,used过期过期 Out-off expiration date拆包装拆包装 Package opened报损的定义报损的定义 Definition报损 Breakage8报损的流程报
9、损的流程 Process整理仓库和卖场Arrange Storage &Sales Area用RFT扫描报损(下午5：00）Use RFT to scan the breakage item before 17:00从RFT中打出报告，保安复核签字Print the report from RFT，security confirm&sign销毁后扔掉所有报损单品Throw away the breakage item after destroyCommercial & storage team收集所有需报废商品并置于报废区内Collect all concerned item & put in
10、to breakage areaCommercial & storage teamStorage Team & SecurityStorage Team & SecuritySecurityBreakage Time:Before Cycle count报损 Breakage9准备工作准备工作 Prepare Working 先决条件先决条件 Precondition：在仓库安排一块独立区存放不能销售的物品在仓库安排一块独立区存放不能销售的物品 Set up breakage area in storage 所有明确的物品将安置并存放在特定区域所有明确的物品将安置并存放在特定区域 All co
11、ncerned item must be put in breakage area 所有报废单品按部门存放所有报废单品按部门存放 All concerned item must be separated by Dept 所有报废单品必须有条码所有报废单品必须有条码 All concerned item must have barcode 周盘计划中所有相应的报损单品必须在周盘之前报废周盘计划中所有相应的报损单品必须在周盘之前报废,否则报废商品必须计数在内否则报废商品必须计数在内 All the breakage of the corresponding items from the CYC p
12、lanning should be completed before the CYC，otherwise they must be counted 报损 Breakage10准备工作准备工作 Prepare Working报损 Breakage11准备工作准备工作 Prepare Working 收集卖场的破损商品收集卖场的破损商品,将无法退货的商品放在报损区将无法退货的商品放在报损区 Collect all concerned items 搜集库房的破损商品搜集库房的破损商品,将无法退货的商品放在报损区将无法退货的商品放在报损区 Put all concerned item into the
13、 breakage area Day 8:00 -16:30 销售部门人员销售部门人员 Commercial employees 库房小组人员库房小组人员 Storage team时间段时间段 Time period参与人员参与人员 Participants操作要点操作要点 Operation报损 Breakage12清点及扫描清点及扫描 Count & Scan Day 16:30 -17:00 库房小组人员库房小组人员 Storage team Employee时间段时间段 Time period参与人员参与人员 Participants操作要点操作要点 Operation先将商品分类清点
14、先将商品分类清点 Classify all items and count 逐个扫描单品逐个扫描单品,核对输入的库存调整原因为核对输入的库存调整原因为”B” Scan item one by one 确保单品及数量输入正确确保单品及数量输入正确 Insure input the correct item code and quantity报损 Breakage13清点及扫描清点及扫描 Count & Scan如何扫描如何扫描 How to Scan打印打印 存盘存盘: : F2 F2 再扫描条码再扫描条码输入数量输入数量 再输入原因再输入原因: : B B 再输入部门再输入部门: 10: 10
15、用户名：用户名：XXXX041041密码密码 ：XXXX041041XXXX为部门号为部门号报损 Breakage14清点及扫描清点及扫描 Count & Scan扫描问题扫描问题 Scan Problem如果如果条码输错则会条码输错则会在在RF枪枪下方出現下方出現“Unknown barcode ”错误条码错误条码, ,请请直接按直接按enter 即即可再扫描可再扫描正正确条码确条码. . Press enter to scan the correct barcode if “unknown barcode” appeared报损 Breakage15扫描问题扫描问题 Scan Proble
16、m清点及扫描清点及扫描 Count & Scan如果不是如果不是该该部部门产品则会门产品则会在在RFRF枪枪下方出下方出现现“ wrong department ”错误错误部部门门, ,请请直接按直接按enter 即可再即可再扫描扫描正正确条码确条码. .Press enter to scan the correct barcode if “wrong department” appeared报损 Breakage16如果找不到所如果找不到所输入输入的的报损清单报损清单, ,课长可以在电脑中用课长用户重新打课长可以在电脑中用课长用户重新打印。步骤为：选择印。步骤为：选择“ 9-1-7 ”, ,
17、输输入入单号单号, ,在在调整调整原因原因处选处选“ B ”打打印印份份数选数选“ 1 ”, 即可即可打打印出印出刚刚才所才所扫描扫描之之报损清单报损清单Dept head can reprint the breakage list in system by computer If the breakage list was lost.Process: 9-1-7清点及扫描清点及扫描 Count & Scan扫描问题扫描问题 Scan Problem报损 Breakage17报告报告 Report报损 Breakage18复核复核 Security checking Day 17:00 -22
18、:30 保安部员工保安部员工 All security employees时间段时间段 Time period参与人员参与人员 Participants操作要点操作要点 Operation根据商品报废报告检查所处理单品的准确和详细资料根据商品报废报告检查所处理单品的准确和详细资料 Check the accuracy and detail of the items to be disposed with the Breakage report. 如果有任何矛盾立即同部门主管调查如果有任何矛盾立即同部门主管调查 Inquiry immediately with Sales Manager if
19、there is any discrepancy 确保单品及数量输入正确确保单品及数量输入正确 Insure input the correct item code and quantity报损 Breakage19复核复核 Security checking数量问题数量问题 Quantity Problem报告上数量报告上数量 实际数量实际数量 Quantity on Report 实际数量实际数量 Quantity on Report real quantity: 库房人员在商品报废报告上确切修改成正确数量后，交给保安检查签字。保安必须每日将库房人员在商品报废报告上确切修改成正确数量后，交
20、给保安检查签字。保安必须每日将 报废报告递交给订货小组用来进行当日库存调整。报废报告递交给订货小组用来进行当日库存调整。 Storage team Employee must indicate exactly the right quantity on the Breakage Report and Security has to check and sign. The Security must send the Breakage Report to the Order Pool every day in order to make a Stock Adjustment on the sam
21、e day.报损 Breakage20销毁销毁 Destroy Day 17:30 -22:30时间段时间段 Time period参与人员参与人员 Participants操作要点操作要点 Operation 保安部员工保安部员工 All security employees所有需报损商品必须全部销毁所有需报损商品必须全部销毁, 销毁后此商品需无法正常使用销毁后此商品需无法正常使用 All concerned item must be destroyed , after destroyed these items can not be used as normal. 严禁未经损毁随意丢弃需报
22、损商品严禁未经损毁随意丢弃需报损商品 Its forbidden to drop the concerned item without destroy.报损 Breakage21订货小组职责订货小组职责 Order Pool Responsibilities: 如如 报告上数量报告上数量实际数量实际数量 If Quantity on Report real quantity: 根据修正的商品报废报告修改库存。根据修正的商品报废报告修改库存。 Correct the stock in the System according to the modified Breakage Report.物流处
23、长职责物流处长职责 BOM Responsibilities: 必须打印库存调整报告保证每日数据一致，并交叉检查报废报告，用来控制咨询管理一必须打印库存调整报告保证每日数据一致，并交叉检查报废报告，用来控制咨询管理一 致，并累加总金额以控管损耗。致，并累加总金额以控管损耗。 Must ensure daily reconciliation by printing all the Stock Adjustment Reports and cross check with the Breakage Report for consistency control, and summarize the
24、total value for loss control. 如有分歧，同销售主管一起调查。如有分歧，同销售主管一起调查。 Investigate with Sales Manager in case of discrepancy.修改修改 Modification报损 Breakage22Breakage Procedure of Fresh Dept生鲜部门的报损程序生鲜部门的报损程序报损 Breakage23目标目标 Objective1.1.销毁和记录所有无法销售的商品。销毁和记录所有无法销售的商品。 To destroy and record all no saleable goods
25、. 2.2.了解正确的可知损耗金额了解正确的可知损耗金额。 To know the correct amount of the known loss.3.3.确保部门好的毛利结果确保部门好的毛利结果。 To have correct department margin result.要点要点 Key Points所有损耗必须在当晚销毁。所有损耗必须在当晚销毁。All the loss must be destroy at night.报损 Breakage241.特别损耗区必须在生鲜部，或其下属的每个部门都有标注。特别损耗区必须在生鲜部，或其下属的每个部门都有标注。 Special loss
26、area must be indicated in the fresh division and in each department.2.在整个营运过程当中，员工通过整理排面已确保有吸引力的陈列面在整个营运过程当中，员工通过整理排面已确保有吸引力的陈列面, 收集损耗，损耗包括：收集损耗，损耗包括：A. 过期产品，过期产品，B.包装包装破损破损 C. 空包装空包装 D. 不新鲜产品不新鲜产品 Staff keep adjusting the display in order to keep it attractive all day long. The loss includes: a. pr
27、oducts over consumption date b. the package is damaged c. the empty package d. items which is not fresh3.从各个部门收集损耗后，立即称重。并登记在每日损耗登记簿上。从各个部门收集损耗后，立即称重。并登记在每日损耗登记簿上。 To weigh the loss immediately after collect and record on the daily loss register book. 4.把损耗拿到收货区销毁，并带上每日耗损登记簿。把损耗拿到收货区销毁，并带上每日耗损登记簿。 B
28、ring the loss to the RY with the daily loss book for the loss destroy.报损 Breakage255.所有部门的损耗单品在被损毁前必须保存在损耗区。所有部门的损耗单品在被损毁前必须保存在损耗区。 All the loss items in the department must be kept in the loss area before destroy.6.保安员工抽查实际损耗量是否与日损耗簿上的相同。如没问题，生鲜处的员工将日损耗簿背面的价格标签通过保安员工抽查实际损耗量是否与日损耗簿上的相同。如没问题，生鲜处的员工将日
29、损耗簿背面的价格标签通过 扫描枪扫入损耗。扫描枪扫入损耗。 Security staff make random control to check if quantity record match with the quantity to be destroy. If no problem, fresh staff will use RF to key in the loss in P4 by scan the price tag on the back of daily loss book.7.在收货区报损后，负责的员工回生鲜办公室从在收货区报损后，负责的员工回生鲜办公室从P4中打印损耗报告
30、。中打印损耗报告。 After the loss destroy in RY, duty staff go back to the fresh office to print the loss report from P4.8.生鲜值班经理和检查报损的保安员工必须在生鲜值班经理和检查报损的保安员工必须在P4损耗报告上签名。损耗报告上签名。 The fresh duty manager & security staff who checking the loss destroy need to sign on the P4 loss report. 报损 Breakage26报损 Breakag
31、e27切记：切记：KEY POINT:早上没有任何昨天的损耗库存，冷库没有任何的早上没有任何昨天的损耗库存，冷库没有任何的损耗过夜损耗过夜No any loss from yesterdays loss stock in the morningNo loss in cold room during night报损 Breakage28总结总结 Conclusion好的报损，使我们有可靠的理论库存和毛利，确认已知损耗好的报损，使我们有可靠的理论库存和毛利，确认已知损耗Good Breakage Process = -To have a reliable theoretical stock in
32、the system -To identify the quantity and amount of known loss可信赖的库存使我们在可信赖的库存使我们在P4中有精确的订货量，以避免：中有精确的订货量，以避免： Reliable stock for accurate order quantity : 太多库存太多库存 = 仓库工作环境恶劣仓库工作环境恶劣 The over stock=difficult storage working condition.- 缺货缺货 = 顾客不满意顾客不满意 less shortage=customer satisfaction.可信赖的数据使我们更
33、准确地认识已知损耗可信赖的数据使我们更准确地认识已知损耗, 更好地采取行动控制损耗更好地采取行动控制损耗 We can take action to control known loss according to reliable data. 报损 Breakage29报报 废废 流流 程程 Breakage Process准备报废单品准备报废单品 preparation breakage item将准备报废单品将准备报废单品 拿到收货区拿到收货区 taking the break items to RY.收货区准备报废收货区准备报废Preparation working库房员工打印报损清单库
34、房员工打印报损清单,防防损员核对清单和实物损员核对清单和实物Storage team Printing out breakage report and security checking the breakage item 防损将报损清单交给防损将报损清单交给OP Security give the breakage report to OP防损部门员工对报损单品进行销毁防损部门员工对报损单品进行销毁. security devastate the breakage itemOP修改错误单品数量打印调整报告修改错误单品数量打印调整报告OP Modify the quantity into sy
35、stem, print again Breakage Report . print stock adjustment report.财务保留资料三个月财务保留资料三个月Cycle count ends, accounting keeps all reports库房员工进行报损单库房员工进行报损单品的扫描品的扫描Storage team Scaning the break itemsOP确认单品数量并在报损册上签名确认单品数量并在报损册上签名OP checking the item list and Qty. signature on the breakage book.销售部门确认调整金额销售部门确认调整金额Commercial analyze Breakage report ,sign for agreement部门课长确认报损清单并签名部门课长确认报损清单并签名Sales manager checking and signature Breakage Time:Before Cycle count