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1、ACHIEVEMENTS Handled a particularly sticky mid-air situation by physically restraining a passenger who had managed to bring arms to the flight, until the plane could be landed on a nearby airport. Received Service Excellence Award by providing continuously outstanding service for 4 years, without a
2、single complaint. Introduced the concept of “Mid Air Fun” by creating several scripts of humorous announcements to put scared passengers at ease.SKILLS & COMPENTENCIES Pre/Post flight checks Meal service Inventory management Cabin security Pre/Post flight checks Meal service Inventory management Cab
3、in securityEDUCATIONLIBERTY UNIVERSITY, Baltimore, MD 200740 Hours Extensive Flight Attendant TrainingST. PETERS PUBLIC SCHOOL, Baltimore, MD 2006High School DiplomaDependable and outgoing Emirates Flight Attendant who is able to handle any kind of international flight. Adept at delivering premium c
4、ustomer service, maintaining an accurate service schedule on all flights and maintaining order during the course of a long flight. Specializes in international and cross-country flights. AIR HOSTESSAIR USA, Baltimore, MD (1/2008 to 12/2011) Greeted passengers as they arrived at the airport and assis
5、ted them by providing needed information. Led them to flight counters and provided them with detailed information regarding flight schedules and times. Provided support to passengers who have missed their flights by arranging for them to embark on next available flights. Inquired into passengers foo
6、d and beverage preferences and prepared food items accordingly. Placed food items and beverages on trolleys and carted them through cabins. Served food and beverages to passengers and performed refilling tasks.CABIN ATTENDANTAIR CANADA, Toronto, ON (12/2011 to 6/2014)PROFESSIONAL EXPERIENCE Welcome
7、passengers as they arrive and check their tickets to ensure that they are on the correct flight. Assist passengers in finding their seat and / or escort them to their designated seats. Ascertained that all passengers are safely seated and belted in. Helped children and the elderly to embark and dise
8、mbark by providing physical assistance. Checked each seated passenger to ensure appropriate head count. Demonstrate the use of safety equipment such as oxygen masks and provided advice on what to do during emergency situations.FLIGHT ATTENDANTDELTA AIRLINES, Baltimore, MD (6/2013 to present)SUMMARYF
9、light AttendantSARAH PAULSONAdress : La Foundubar, 54011Saint-Louis, ParisPhone : +68 022 4532 13Email : yournameSite : Dear Ms. Joan,I am submitting my resume as a job application for the position of Flight Attendant at Air Canada, as advertised in the Toronto Times. After reading your requirements
10、 and job description in detail, I found myself a suitable match for this job. Equipped with relational, enthusiastic and dynamic customer service and hospitality skills, I am confident in my ability to integrate effectively into your crew.With a range of qualifications in the hospitality and tourism
11、 industry, my interest always inclined towards the air transport. To share experiments effectively inside a team and to support and serve the people of different cultures motivated me to select the occupation of flight attendant. My primary motto is to effectively serve the passengers and ensure the
12、ir well being, comfort and safety.As a fresh and passionate candidate, I would welcome the chance to meet with you to talk about how my education, customer service experience and skill set would be beneficial to Air Canada. I will contact you by phone next week in order to follow-up and possibly to
13、arrange an interview. If you need any additional information in the meantime, I can be reached at (000) 909-9992 or via email at Email.Thank you for your time and consideration.Your NameSincerely,Ms. joan GildebergHiring Manager200 Forest StreetLoyalty, California 02114MARCH 25, 2016Flight Attendant
14、SARAH PAULSONAdress : La Foundubar, 54011Saint-Louis, ParisPhone : +68 022 4532 13Email : yournameSite : 1、医疗器械销售、生产、药品2、图书报刊、报刊出版物零售、印刷3、音像制品销售4、酒类批发5、食品6、医疗结构设立7、烟销售8、餐饮9、旅馆、客房10、塑料制品、水性涂料生产加工11、道路运输、水陆运输12、汽车、摩托车维修13、人才中介14、劳务服务15、废旧金属收购16、成品油经营、储存17、加工、销售、回收金银18、文物经营19、经营性舞厅20、国画书法21、咖啡馆、酒馆22、报关业务23、水泥生产24、航空运输销售代理业务25、化妆品生产26、工程承包