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1、国际酒店预订收益管理-Reservation&Revenue Management前厅部Front Office国际酒店预订收益管理Reservation&Revenue Management SOP国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导
2、。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。StandardIn the interest of guest relations and for marketing purposes, certain guests may be upgraded to another room Category.Procedure1. Upgrades are considered as any category of room higher than the original room reserved by the guests.2. Receptionists are empowere
3、d to upgrade guests at check in (based on availability) up to two consecutive nights. Upgrade to the next available room type may be undertaken as service recovery. If the relevant room types are not available, then next higher level room types shall be used to upgrade.3. Guest holding Preferred Gue
4、sts memberships and all pre-approved VIPs are authorized for upgrades at the existing rates upon availability. 4. Other upgrades require the approval of Revenue Manager and General Manager总经理.5. For any upgrade extended to guests, Receptionist / Reservation Agent must ensure that all upgrade fields are updated. Upgrade fields to be updated are:- Upgrade Why and- Upgrade BySupporting Documents支持文档NIL-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家