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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: Receptionist TASK NO任务编号: 38TASK: Prepare for long staying check out (Page 1 of 1)EQUIPMENT REQUIRED设备要求: Fidelio work st
2、ation/Bill folio/Long staying contractWHAT TO DO要做什么HOW TO DO如何去做WHY为什么 Read through long staying guest contract one day before guest check out. Print out bill folio.Check credit Prepare all guest checksFiling.Carefully read through long staying guest contract. Be familiar with previlige which entit
3、le, payment, terms and conditions. Print out bill folio in detail and check it carefully according to contract. Check guest credit, e.g. pay by credit card to see if there is enough approval amount from bank. Check if all checks of guest bill are in bucket. If some missing, contact Financial DEPARTM
4、ENT部门 to get copy from Financial DEPARTMENT部门.File guest registration card, all guest checks and contract well and together.Get detail of guest information to be ready for providing precise service to guest. Find out mistake if have in advance of guest check out so as to avoid guest waiting and feel
5、ing upset, carefully work can assist us to povide excellent service.Care about hotel benefit.Ready for guest double check, anticipating guest request, providing our excellent service to let guest feel satisfied.Keep all materials well to be ready to serve guest at firts time and every time with our excellent service. PREPARED BY编写人: APPROVED BY批准:DESIGNATION名称Front Office Manager前厅经理SIGNATURE/DATE签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP