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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front OfficeJOB TITLE职务: ReceptionistTASK NO任务编号: 20TASK: Handling express departureEQUIPMENT REQUIRED设备要求设备要求: Fidelio terminalWHAT TO DO要做什么要做什么H
2、OW TO DO如何去做如何去做WHY为什么Check and verify details of express departure card.Attach express departure card with the express departure logbook.Check express departure card against the system.- Address- Signature- Credit card No./expired dateInitial on the express departure cardRetrieve registration card
3、and check for credit card details and authorization.Using a stapler, attach it on the correct page according to the date for follow up.When following up on the actual date of departure, follow procedures of settlement.Copies of credit card slips and folio would be handed together to accounts.A copy
4、of the registration card is attached to the FO to for accounts.To ensure that all details are correct to guarantee our precise service.To ensure that it has been checked.To ensure payment. Care about hotel benefit.For easy following up to enable that every receptionist could provide precise service.For billing purposes.Guest signature needed to authorize payment.PREPARED BY编写人: APPROVED BY批准: DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP3